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421 Van Thomas Dr, Raleigh, NC 27615
5 star
34%
4 star
39%
3 star
11%
2 star
6%
1 star
10%
8.3
Review score
6706 reviews
204 facilitiesFor pricing & availability:
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Anonymous
-
Family/friend
5.0
Excellent facility
Unfortunately I don't remember names but everyone was very friendly and willing to help. It is clear they take good care of their residents. I also learned that most of the employees have been working there for several years so they care about the home.
About the facility TerraBella Northridge
TerraBella Northridge is ideally nestled in the heart of North Raleigh, Carolina, a booming city offering urban excitement with classic Southern charm. The conveniences of the capital city are just a few miles away, as are world-class art centers, local dining, shopping, and picturesque parks. Known for its universities, Raleigh is home to a number of technology and scholarly institutions, as well as the Carolina Hurricanes hockey team.
Residents at TerraBella Northridge can decide how they’d like to spend their time, whether that’s dining in the restaurant-style dining room, swimming laps in the on-site pool, relaxing in the beauty salon and barber shop, or enjoying their favorite novel in the fully stocked library. The community also enjoys taking residents on off-site excursions to explore all that Raleigh has to offer.
TerraBella Northridge offers assisted living and memory care with accommodations for those who require assistance with daily living activities such as bathing and grooming. It is staffed 24 hours a day with trained healthcare personnel and offers as much or as little care as a resident may want or need. They also have a licensed health care director on call every hour of the day.
State Licensing Information
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Senior living options offered
Assisted Living
Memory Care
Pricing for TerraBella Northridge
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at TerraBella Northridge
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Compare
TerraBella Northridge
421 Van Thomas Dr, Raleigh, NC 27615
Sunrise of Raleigh
4801 Edwards Mill Road, Raleigh, NC 27612
Brighton Gardens of Raleigh
3101 Duraleigh Road, Raleigh, NC 27612
Falls River Villages
1110 Falls River Ave, Raleigh, NC 27614
8.1
Review score
79 reviews
8.1
Review score
79 reviews
5 star
34%
4 star
39%
3 star
11%
2 star
6%
1 star
10%
9.4
Review score
64 reviews
9.4
Review score
64 reviews
5 star
45%
4 star
36%
3 star
9%
2 star
2%
1 star
8%
9.4
Review score
49 reviews
9.4
Review score
49 reviews
5 star
49%
4 star
35%
3 star
14%
2 star
2%
1 star
0%
9.0
Review score
32 reviews
9.0
Review score
32 reviews
5 star
38%
4 star
34%
3 star
13%
2 star
6%
1 star
9%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Amenities at TerraBella Northridge
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Guest Meals
- Special Dining Programs
- Pureed Meals
- International Cuisine
- Professional Chef
- Room Service
- Restaurant Style Dining
- Meals Provided
Room Amenities
- Air Conditioned
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Cable or Satellite TV
- Garden View
- Bath Tubs
- Handicap Accessible
- Ground Floor Units
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Outdoor Common Areas
- Outside Patio
- Indoor Common Areas
- Meeting Room
- Beauty Salon
- Private Bath
- Library
- Indoor Atrium
- TV Lounge
Recreational areas
- Piano or Organ
- Raised Garden Beds
- Fitness Center
- Game Room
- Movie or Theater Room
- Arts and Crafts Center
Services
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
Activities
- Devotional Activities Offsite
- Live Musical Performances
- Happy Hour
- Resident Band or Musicians
- Holiday Parties
- BBQs or Picnics
- Walking Club
- Cooking Classes
- Live Dance or Theater Performances
- Community Service Programs
- Wine Tasting
- Current Events Club
- Birthday Parties
- Day Trips and Outings
- Gardening Club
- Activities On-site
- Intergenerational Programs
- Brain fitness / Dakim
- Yoga / Chair Yoga
- Activities Off-site
- Art Classes
- Educational Speakers / Life Long Learning
- Dances
- Bible Study Group
- Sensory-based Programs
- Devotional Activities On-Site
- Light Therapy Programs
- Reminiscence Programs
- Live Well Programs
- Stretching Classes
- Trivia Games
Reviews
for TerraBella Northridge
Write a review
A Place for Mom has scored TerraBella Northridge with 8.1 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, TerraBella Northridge has 79 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.9
Friendliness
3.9
Care Services
3.7
Staff
3.6
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.7
A Place for Mom has scored TerraBella Northridge with 8.1 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, TerraBella Northridge has 79 reviews with an average "overall experience" of 3.8 out of 5.
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1-20 of 79 reviews
Anonymous - Family/friend
Assisted Living
February 9, 2024
Excellent facility
Unfortunately I don't remember names but everyone was very friendly and willing to help. It is clear they take good care of their residents. I also learned that most of the employees have been working there for several years so they care about the home.
Anonymous - Family/friend
Assisted Living
January 21, 2024
Facility Lacks Ability to Care and Communicate
"Care is a state in which something does matter; it is the source of human tenderness." - Rollo May, Psychologist
I felt this quote states what the mission at a facility should be that is responsible for "caring" for the frail and elderly who have medically complex conditions. Terra Bella was the second Assisted Living Facility we had my mother-in-law in since we had to move her from Virignia to Raleigh to be closer to us. We thought to ourselves couldn't be worse than the first AL. Soon did we realize that despite being charged the highest level of care she was not receiving it. Repeatedly my mother-in-law who was unable to much for herself was left alone in the bathroom for an hour. When we inquired with the ED she stated if we wanted someone to check on her more frequently then we would need to hire a private care assistant. My mother-in-law subsequently fell in the bathroom was on the floor for at least 45 minutes she was brought to the ER that day. Three days later she died.
Elizabeth - Family/friend
Assisted Living
January 19, 2024
TerraBella is great!
My dad connects with the staff and they care for him and care about him as a friend. Laundry needs work give it a 3, but everything else has been great. I'm happy with his overall care and he is, too. Dad's health declined in September creating really hard and overwhelming life changes for both of us in many ways. It has been so helpful for me and my dad to move forward. Moving him to Raleigh in October and into TerraBella, which has been invaluable. He receives care that I can't give him. His health has improved with the care from TerraBella and with Legacy physical therapy located within Terra Bella. Now that he is in town, he receives many visits from family weekly.
Family - Family/friend
Memory Care
December 8, 2023
Cannot recommend
Only had my parent at Terra Bella for a short period of time and then moved to another community. Staff was either no where to be found or rude, food was terrible, promises were made that never happened. Got to know other family members of other residents with similar complaints. There are much better options in the Raleigh area.
Anonymous - Family/friend
Memory Care
November 10, 2023
My Experience
Quality of care is a 2
Darian - Family/friend
Memory Care
October 7, 2023
Thank You For Three Years of Compassionate Memory Care
My husband was diagnosed with Alzheimer's Dementia in 2012. I quit my job to become his full-tme caregiver. By 2020, I knew I needed assistance and began to look for memory care facilities. Due to the pandemic, I was not able to physically visit facilities, so all tours were done virtually. The folks at TerraBella (it was Elmcroft at the time) were amazing. The tour was not just a dog and pony show, but gave me a sense of how things were on a daily basis on the memory care unit. I decided this was the best place for my husband so he moved in on [date removed]. He passed yesterday and I am so grateful to the staff for their love and compassion towards him for the three years he was in their care. EVERYONE was so wonderful to him and to me no matter when I showed up or how long I stayed. I was kept informed regularly of any and all incidents and he was always clean, dry, and well-groomed. He will be missed, but he was absolutely well cared for at TerraBella Shine. God bless!
Anonymous - Family/friend
Memory Care
October 4, 2023
Has room for improvement
I have been less than impressed at Terra Bella. The promise of the Shine program is only a promise. My father has been put to bed in wet sheets, sheets with feces on them and dirty clothes in them. The bed is often made wet with no thought of changing sheets. We provided 5 full sets of sheets and have only 2 top sheets left, yet all were labeled with his name. Same for towels and washcloths. His room is ransacked by other residents with items broken and no regard for watching other residents. They let residents sit in dirty pull-ups for hours vs bringing them to the bathroom routinely which was promised. When I'm there on a weekend, he can go all day without soiling a pull-up or clothes just by visiting the bathroom routinely yet on a weekday he will go through 3-4 pairs of pants because they do not help him with the bathroom. I had to install a camera due to constant falls
which never happened at home and watched him on camera after a fall where he sat on a floor after someone found him unattended for 40 minutes calling for help while he continued to try and get up. He was at risk for serious injury but they left him unattended after they knew he fell. This place violates so many basic rules. I clean floors, toilets and my dads hands etc. when I'm there. They don't brush his teeth and fail to give showers per the schedule unless I press the issue. The care plan is also non existent. Some of the employees go above and beyond, others should endure the care they give to understand their impact and rethink how they treat people. I've been there many times to see activities and there are none. I don't recommend anyone put loved ones in this memory care center
Cindy - Family/friend
Assisted Living
September 15, 2023
Review for TerraBella Northridge
We picked this community, because they have caring people there! Directors were very personable and easy to get a hold of. I would recommend to other families.
LCH - Family/friend
Assisted Living
July 17, 2023
Family's experience
Was very disappointed with the communication from the administration. Our loved one was pushed by another resident and fell. Care staff notified me. Results were she went to Wake Med. I called wake for a day and 1/2 and they did not have a patient by that name. Finally found her at Rex through process of elimination. Never did admin reach out. I went to talk with them in lesson to express my concerns and I was told when they leave on an ambulance they have no way of knowing where they are going. Director was very flippant and called another member of staff to witness my conversation. Two weeks later she fell, broke a rib and wrist and was sent to Duke Raleigh. I was there before her paperwork was processed. Here is a dementia expected to answer admission and doctor questions. When I filled out the paper work and went back the doctor came back to talk to me. Grateful for that or I would not have known what had been done. She passed away 3 weeks later. The rescue squad called me and said she was unresponsive and that after working on her for 20 minutes...I stopped them and told them mama had a DNR. They said omg we did not know this. No one told the nursing staff and no one told the rescue. There should be a note over their bed to this affect. She passed away on [date removed] a.m. around 3:00. Funeral was on [date removed].I went to clean out her room on [date removed]. No one from there ever called me to tell me she had passed, offer condolences or make contact with me at all. I went to clean out her things. She had several unopened packs of depends, (7-8) Boost (6-4 packs) that I had purchased and taken there ( they said they were having supply issues), her shower chair, towels (new), a recliner with the lift (not hers anyway).
I do however highly recommend "A Place for Mom". Your service is invaluable, follow up was great and I loved [name removed]. Thank yall for everything and for all your help.
Response from TerraBella Northridge
July 28, 2023
Thank you for taking the time to provide feedback about your experience at TerraBella Northridge. We are sorry to hear that you experienced issues with communication and would value the opportunity to speak to you directly to learn more. Please reach out to us at 919.848.4906. Thanks and have a great day.
DC - Family/friend
Assisted Living
June 21, 2023
Would recommend. Better than previous AL.
The activities director goes out of her way to make sure that the residents actually have something to look forward to. They have a pendant system for the call bell which was a big improvement for my mother-in-law from the previous assisted living facility. The facility keeps the door locked at all times so someone has to let you in and let you out when visiting. There is no services offered for manicures . The system for hairdresser is not organized. They did do a recent renovation so definitely makes the interior brighter. The surrounding neighborhood is very nice as well as the grounds. CNA's and Med Techs are average nothing to write home about. Eventus is who they contract out for primary care which is the same as the prior AL and we are not a fan. Eventus employees Inexperienced providers who are over worked.
Anonymous - Family/friend
Memory Care
June 7, 2023
Good place overall as long as you stay on top of things.
Terrabella Northridge is a good place overall as long as you stay on top of things. You need to stay on top of almost everything, especially hygiene.
Anonymous - Toured community
Memory Care
April 19, 2023
Tour experience
The only real criticism we had was that at Terra Bella we did not care for how the memory unit was completely separate from the rest of the facility. We were not sure where our Mom was going to be placed and we would have had strong reservations if she were going to be placed in the memory unit there. They spent time with us, answered all our questions and again seemed lovely. Their facilities just weren't the best fit for us.
Anonymous - Toured community
Assisted Living
April 11, 2023
A great place
We toured TerraBella Northridge and it was a great place! However, they were doing a lot of repairs due to a water main break at the time we toured and I knew that my loved one would not be happy there with all the construction work and noise. Under normal circumstances, I think this would be a great place to stay!
A P - Family/friend
Assisted Living
March 9, 2023
TerraBella Northridge have done a wonderful job with my loved one. I don't have any notes really. The staff communication has been great with the family. There are three meals a day, and the residents get a choice and follow my loved one's dietary restrictions/needs.
Anonymous - Toured community
Assisted Living
January 27, 2023
My Tour Experience at TerraBella Northridge
TerraBella was depressing. The lady giving the tour was great & really seemed to love her job. It just seemed like an old nursing home. The rating is a 2 only because the community was bad, the person giving the tour was a 5.
Anonymous - Toured community
Assisted Living
November 3, 2022
I toured this facility and it was ok. The staff was nice and cost was reasonable. But it definitely had that nursing home feel.
EJ - Toured community
Assisted Living
September 12, 2022
Very nice open floor plan well lit, nice clean and warm friendly staff.
Anonymous A - Toured community
Assisted Living
August 25, 2022
Not a Happy place for your love one
TerraBella doesn’t have a welcoming spirit. The ED is always in her office. During the tour she never came out to introduce herself. The staff in AL wasn’t very pleasant. I did hear a CNA talking to a resident as if she were a child. The memory care is so depressing and sad. Residents wondering around and their clothes are dirty. One staff member walking around with her pants sagging down. No one (staff wise) look very happy. I wanted to speak with the director of nursing. After my tour she was sitting in her car smoking. This is not a very pleasant atmosphere for my dad.
Response from TerraBella Northridge
September 2, 2022
Hi Anonymous. We’re sorry to hear that you had a negative experience with TerraBella Northridge. We take great pride in the quality of care we provide in our assisted living and memory care program and work diligently to train team members to ensure we are providing top quality, person-centered care---we’ve even earned the designation of a top memory care community through US News & World Report! We would appreciate the opportunity to get more information about your experience when you toured and ask if you have any additional insights you can provide, that you please reach out to our Executive Director at stabor@terrabellanorthridge.com. Have a great day!
April - Family/friend
Memory Care
August 24, 2022
Our experience
The registration process (applying, move in, etc.) were all great- amazing help and friendliness. I think it's important to note that when he passed away I was very disappointed with how things were handled in certain aspects. But I couldn't say enough good things about the beginning experience.
Anonymous - Family/friend
Assisted Living
July 27, 2022
Not great
I would just say they are not compassionate and they had my mom in the wrong level of care.
She has dementia and they said she didn't. They had placed her in the hospital.
The director of nursing and the director of the facility has their staff working for all of them in fear of them. The whole thing is very poorly managed and executed. They ordered so much medication that we are overflowing with it and have no clue what to do with all of it. They lost many of her personal belongings including her mouth guard. Just overall was a bad experience, do not select a facility based off just looks and amenities it is about the care and compassion of the community and staff that matters most.
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A Place for Mom has scored TerraBella Northridge 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (919) 848-4906 to reach a resident at TerraBella Northridge.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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