Spring Arbor of Raleigh

From what we have seen of the community it is clean, the staff have been friendly over the phone. They are doing activities like movies, in place exercises, getting your nails and have birthday celebrations. It is extremely expensive but you do get what you pay for.

I would want others to know that in the very beginning I had always told them I wanted them to stay in touch with me on a weekly basis letting me know how my dad is doing. I never got any of that. He refused assistance with a shower and they never did any body or skin checks. If it weren't me for insisting on going in, they would have never seen some of these things. His hygiene has taken a big hit since he has been in here. I took him to the dermatologist and it was a full body check and they did not put underwear on him before. They do have fun activities going on but when he says no they do not encourage him to participate. The value for the money is not here. Overall, I am not pleased with our experience.

The staff are very professional and have done a wonderful wonderful job with COVID. They have not had any out breaks at the community. They always inform me of what is going on, they have just been fantastic.

We have been very happy with this community so far, the exterior appearance of this facility is very attractive. With COVID we have not been able to go inside and see the interior, but we were able to see it through virtual videos and the living spaces seem to be quite nice and adequate. The food is pretty good and they offer a variety of food for the residents to choose from.

For what we get, I'm not happy with the community not following my directions. I'm not getting any follow up or updates as well. They recently raised the prices. Due to this change, I will be moving my loved one out of this community. They try to care for my loved one, but I feel they don't try to encourage my loved one enough. The community overall is good and I am pleased. They have kept COVID out of the community with staff and residents.

Loved the Wellness program and they seem to go a little above the norm in regards to attention to the resident. Technology seems to be a step above as well. [Name removed] was great! The biggest drawback is the suite setup. There’s no privacy, personal living space is tiny and sharing a bathroom is not ideal. You would think that the cost would be less for shared space as well.

Excellent experience touring this community. Staff are extremely friendly and willing to help. The activity calendar includes a lot of great options for people of different skillsets and the food is very good. This community has regular assisted living and a locked memory care area for people with Alzheimer's or dementia. The memory care area has a great feel and has specialized programming. All the residents seem to enjoy life at this community and they all seem happy.

My mother was admitted to the memory care unit at Spring Arbor called the Cottage Care unit. The unit is small, but this is a good thing for people with limited mobility and dementia. The staff have been very warm and caring. They take very good care of the residents. I have been there a number of times in the past 3 months and have hardly ever smelled anything unpleasant. The food is so-so. The activities are limited, but this is because the residents are quite limited in what they are able to do. Overall, I would say Spring Arbor is an excellent value. I'm very happy we moved my mother here.

I really did like this community, but unfortunately my wife ended up needing more care than they were able to provide. It is a nice facility to live, and everyone is very kind. It is a good community for someone that don't require much care. We did enjoy our time in this community.

Spring Arbor was comparable to other communities we also liked in the area. I liked the layout and it was a nice community. The only feeling I didn't like while I was there was that no one was around and it seemed empty. I may have toured on a day where the residents were gone on an outing.

Spring Arbor is a lovely place; [Removed] was very helpful and knowledgeable about the facility and the services they provide. My concern was the ratio of staff to patients; didn't see but a handful of staff on duty for approximately 76 patients.

Spring Arbor is a beautiful community, the activity schedule is full and everyone is always having a great time. It is always clean, smells good, and everyone is so friendly and willing to help. I have volunteered with them for several years and they truely are family.

It was fine but it was an older facility and the rooms were very small, the bathrooms were very small; it was just a bedroom and a bathroom and wasn't very home-like.

It's okay so far, I felt like dad was having problems at home going out the door, it was beginning to be an issue, he was determined to go out the door and there was a highway right there so we had to put him in a lock down facility. The only thing we've had difficulty with is he was rolling off of their beds so we had to get a hospital bed. Their staff is very friendly, they do activities in the front, the have a dance night or some kind of thing, he'll sit down and pat his leg to the beat of the music. They got him doing coloring, just doing what he can do and I like the value of it and I like the way with the lock down area you have to have a code to get in.