Symphony at Olmsted Falls

I was relatively happy with this place and can say that my loved one got the best care that she could have, given her condition. The facility was pretty clean. It's homey and a nice place. Some staff was over the top and others were not pleasant. I paid for a haircut and toenail trim, but I'm not sure she ever got those. My loved one fell twice while she was here and ended up with stitches. She was alone both times, but thankfully they heard her and were able to help her. They did notify me timely when those happened. Would I recommend this facility? Probably. It wasn't the best but wasn't the worst either.

We like the smaller scale of the community it is only two floors so it is a very personable environment. They do have a lot of staff so the staff to resident ratio is adequate. We do appreciate their communication with us and how they consistently keep us updated. We do have regular meetings with them which has been great. It is a great value for everything our loved one is getting, they seem to be happy with the meals and dining and all the different activities.

The staff is nice to my loved one. We have only had issues with communication regarding my loved ones medications. Trying to get answers to our questions has been hard. They could improve on that. This location has 2 floors and is a stand-alone memory care only facility. They provide a lot of options to choose from during meals. The food is good. They go on outings for activities sometimes, as well as inside activities such as movies and bingo. The provide a calendar of their activities.

We chose this facility for cleanliness, the friendliness of staff members, and proximity to our home. It was also lesser expensive than others that we looked into. They were really good with communication throughout covid. The room sizes here are good size. Overall I would recommend to others looking.

Please research other places, don't put a loved one here

This community's rooms are very nice and the food is excellent, and they have a great variety. They paid attention to everyone's eating habits. It's smaller and residence gett more attention. I would definitely recommend this community.

I would have rated them higher than 5 if I could. I have already recommended them to others. They do good work. My mom is happy there. The food is delicious. The layout is very good. My mom has a nice large room.

These reviews are mostly fake. They were written by someone from Symphony. the food is good. The people are good. The place is good. They need to hire someone with a better vocabulary. Thank God we got my father out when we did. He's so much better now.

It is a great place. They are doing a good job during pandemic keeping my mom safe. Highly recommend it for people that have dementia. Staff is good. They have a nice Facebook page. Food is delicious, when I can visit I like to go during lunch or dinner to share a meal with my mom. Location is great. They have a nice indoor courtyard.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

We were favorably impressed with the room designs, and the overall feel of comfort and activity here. Staff were engaged with residents.

This is a good community for great care for my mom.The staff are wonderful and keep me informed at all times. I like knowing that she is in a clean community and the staff is very helpful and kind. My mom is really liking the variety of good meals. I like that she is staying involved with the many activities. We would recommend this community for the good care and value of this community for other families.

My mother was a resident for 4 grueling months. Facility constant, smelled like urine. Complete lack of communication amongst nurses/shifts/management. Disregard for physician orders. Frequent incidences of lost/missing clothing (undergarments) despite being labeled. Questionable follow through on critical policies. We gave them every chance to remedy situation including meeting with regional management. Sub par care.

I had a pleasant tour of this community. I toured it for my father, and his needs. This is a very nice facility with kind people. The community appeared very clean. The staff was attentive, and kind. The experience went well overall, but I didn't feel this was the right fit for my father.

My parent seems to be adjusting well. It's a nice place, the staff is friendly and involved with the patients. The facility is clean and the nurses will stop and talk to you when you visit your loved ones. My father is there too and they're both share the same room. He needs more care than my mother, but they keep them together because they are like two peas in a pod.

I like this community for the care of my father. The community is clean and maintained. The staff is nice. There was a staff member that we did not feel satisfied with the care that was given. The other staff is very good and attentive. They were very caring and helped in every way for my mom and myself to feel comfortable. I would use this community again. The community was clean offer great meals and activities. I recommend others to this very nice community.

They have been wonderful in dealing with behavioral issues. I see a total different approach than the place we were before. They are doing a great job, and really working with us. For behavior issues they are a good place.