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9199 Fircrest Ln, San Ramon, CA 94583
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5 star
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4 star
36%
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13%
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8.3
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3189 reviews
107 facilities
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77 Floor plans available
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Sara L
-
Child of resident/client
4.0
Review for Ivy Park at San Ramon
It's a nice community and I know my mom is safe and has her needs attended to. We were able to get her a two bedroom-two bath with a very small kitchen that worked for her needs.
About the facility Ivy Park at San Ramon
Ivy Park at San Ramon is a senior living community set on a beautiful piece of property easily accessible from Interstate 680. The location boasts lovely walking paths and gardens and is near many regional nature trails and parks. It’s only a short distance to many popular restaurants and the Stoneridge Shopping Center.
At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we ?nd new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person.
Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices.
Our goal at Ivy Park is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy...
At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we ?nd new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person.
Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices.
Our goal at Ivy Park is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy...
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Senior living options offered
Assisted Living
Memory Care
Independent Living
Pricing for Ivy Park at San Ramon
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Ivy Park at San Ramon
9199 Fircrest Ln, San Ramon, CA 94583
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Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Fee Discount
Reduces entrance fees required upon move in
Active promotion
No
Active promotion
Fee Discount
Reduces entrance fees required upon move in
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Ivy Park at San Ramon
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
- High Acuity Care
- Medication Management
Meals & Dining
- No Sugar
- Meals Provided
- Low / No Sodium
- Vegetarian
- Restaurant Style Dining
- Anytime Dining
- Gluten-free
- Guest Meals
- Professional Chef
- International Cuisine
Room Amenities
- Cable or Satellite TV
- Wheelchair Accessible Showers
- Kitchenette
- Handicap Accessible
- Respite or Short Term Stays Offered
- Air Conditioned
- Wi-Fi/high-speed internet
- Ground Floor Units
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Resident Parking Available
- Complimentary Transportation
- Transportation at Cost
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Indoor Common Areas
- Outside Patio
- Outdoor Common Areas
- Meeting Room
- Library
- TV Lounge
- Beauty Salon
- Central Fireplace
Recreational areas
- Raised Garden Beds
- Arts and Crafts Center
- Fitness Center
- Piano or Organ
- Billiards Lounge
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- Vietnamese
- Spanish
- Filipino
- English
Activities
- Gardening Club
- Stretching Classes
- Happy Hour
- Devotional Activities Offsite
- Activities On-site
- Community Service Programs
- Devotional Activities On-Site
- Educational Speakers / Life Long Learning
- Art Classes
- Holiday Parties
- Day Trips and Outings
- Live Musical Performances
- Live Well Programs
- Intergenerational Programs
- Live Dance or Theater Performances
- Activities Off-site
- Pet-focused Programs
Reviews
for Ivy Park at San Ramon
Write a review
A Place for Mom has scored Ivy Park at San Ramon with 7.6 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Ivy Park at San Ramon has 40 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.2
Friendliness
4.3
Care Services
3.9
Staff
4.0
Meals & Dining
3.9
Activities
4.0
Value for Cost
3.7
A Place for Mom has scored Ivy Park at San Ramon with 7.6 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Ivy Park at San Ramon has 40 reviews with an average "overall experience" of 3.8 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 40 reviews
Jennifer - Family/friend
Assisted Living
May 7, 2025
Caring Staff, But Lacking Oversight Tools for Effective Communication
My mother is a resident of Ivy Park due to her progressing dementia. While I appreciate the staff for taking on the difficult and important work of caring for individuals with memory issues, I have growing concerns about the level of communication and oversight.
This facility appears to be “old school” in its operations, with little to no technological support that would allow family members to monitor care or stay informed about their loved one’s well-being.
My mother frequently tells me that no one has checked on her or that she hasn’t eaten all day. With a phone call or two, I can often verify that she is wrong, but it’s unsettling that there’s no reliable system in place for family members to confirm day-to-day care without directly tracking someone down.
Facilities that care for vulnerable populations, especially those with memory impairments, should have systems in place to provide transparency and peace of mind to families. Regular updates, meal and wellness tracking, or at the very least, consistent communication would go a long way.
I hope the administration will consider modernizing their approach and implementing tools that improve both resident care and family engagement. In the meantime, I continue to advocate for my mom the best I can.
Response from Ivy Park at San Ramon
June 2, 2025
Dear Jennifer,
Thank you for sharing your thoughtful feedback and for entrusting us with your mother’s care. We deeply value your advocacy on her behalf and your recognition of the important work our team does every day.
We understand how important clear and consistent communication is, especially for families of residents with memory loss. Your suggestions around improving transparency and utilizing technology to keep families better informed are very much appreciated. We are always looking for ways to enhance the experience for both our residents and their loved ones, and feedback like yours helps guide those efforts.
Thank you again for taking the time to share your perspective.
Anonymous - Family/friend
Assisted Living
April 9, 2025
our family's experience
Still transitioning so can't clearly comment on all.. but w love the kindness of the staff and cleanliness of the complex
Response from Ivy Park at San Ramon
April 25, 2025
Hi Anonymous, we really appreciate your positive review! Thank you!
Anonymous - Family/friend
Independent Living
March 7, 2025
High staff turnover.
We find it very disconcerting that 6 key members of the Administrative staff have left in one year's time. They have huge problems with handling any maintenance issues (a small dept. that has lost two key employees). The follow up from Administrative staff is horrible. If moving wasn't such a huge ordeal for my elderly Mother, we would be relocating.
Anonymous - Family/friend
Assisted Living
January 16, 2025
Review for Ivy Park at San Ramon
I would not recommend. We picked them because of the location to our family.
Response from Ivy Park at San Ramon
January 24, 2025
Dear Anonymous, I regret to read that parts of your experience are not meeting your expectations and would appreciate your feedback to give us the opportunity to make improvements. Please contact me at omorgan@ivyliving.com or (925) 803-9100 if you'd like to share more.
Sincerely,
Oreisha Morgan
Executive Director
Stacey H - Family/friend
Assisted Living
December 12, 2024
Great value in assisted living
There have been some issues... like an elevator that was out for 3-4 weeks and my mom was "trapped" in her wing on the 3rd floor which is only accessed by that one elevator. Also some confusion about what exactly we are paying for in "extra services", as it seems like they aren't doing what we are paying extra for. However my mom is very challenging to work with so it is partly my mom's fault, because they try to help her and she says no. But then maybe we shouldn't be charged?
Some of the hallways aren't in tip top shape, needs new carpeting, but overall the place is kept very clean.
Staff are as friendly as one would hope. Again, especially since my mom is difficult... they are patient and try their best to help her utilizing different tactics. But sometimes she asks a question to the front desk and is met with "you'll have to ask your family about that" (when it's a simple question say, about her phone... how to turn the ringer off or on....., I'd hope they would just answer her question!)
The quality of care is questionable simply because it's not consistent. I also wish they could play a bigger role in helping my mom choose foods for her meals that are appropriate for a diabetic. They notice she is eating pancakes, for example but don't say anything to her... she desperately needs help In This category.
The value is fine for the area. One of the lowest prices in this area. Paying for the "extra" services seems confusing and the cost of that doesn't always make sense.
Response from Ivy Park at San Ramon
January 9, 2025
Hi Stacey,
Resident and family satisfaction is very important to us, and I regret to read that you are not 100% satisfied. I would like to speak with you to find out how I can improve your experience. Please contact me at 925-803-9100, omorgan@ivyliving.com, or feel free to stop by my office the next time you visit the community.
Sincerely,
Oreisha Morgan
Executive Director
Anonymous - Family/friend
Assisted Living
November 14, 2024
Very high staff turnover
They have a very high turnover of staff. Lots of things fall under the rug. My mom was on the med program and they incorrectly dosed her, gave her wrong meds, gave her meds wrong time of day, said they'd do daily check ins and didn't but charged us for it. Part of rent is for the apartment to get cleaned once a week and my moms been there for 4 months and her room has only been cleaned 3 times and all 3 of those times we had to specifically ask multiple times for since they didn't do it on the normal cleaning day. The staff is friendly but many things that you pay a lot of money for and are promised don't actually happen and when you try to point that out and ask why things are not happening, it takes weeks to get a real answer and nothing is really done about it. The only reason she's still there is because they're one of the only places around here that offer a very low income option and it's the only places we can afford.
They had the only elevator out for 2 months and residents in walkers were leaving their walkers at the top of the stairs and hobbling down 3 flights of stairs because there was supposed to be a staff member taking residents down the staff elevator but they rarely answered the phone or responded and residents were extremely unsafely trying to get themselves up and down flights of stairs and having to walk around without their walkers.
Response from Ivy Park at San Ramon
November 28, 2024
Dear Anonymous,
Thank you for taking the time to leave us a review. Your feedback is important to me, and I would like to speak with you about your experience. Please contact me if you’d like to share more. I can be reached at omorgan@ivyliving.com or 925-803-9100 and I look forward to hearing from you.
Sincerely,
Oreisha Morgan
Executive Director
Anonymous - Family/friend
Assisted Living
November 8, 2024
nationwide elder care labor shortage
As a result of pneumonia, my mom has become bedridden and is now in hospice care, so she has graduated to the maximum tier of the care fee schedule, while she no longer participates in group activities. She is on a puree diet, which the facility has accommodated. In addition, there was a rate increase (both rent and care) this month.
In addition, there has been a lot of turnover in many critical positions, including the memory care director (turned over twice since my mom moved in). They seem to be suffering from the nationwide staffing shortage, and I see new faces frequently. From my observations, the caregivers are caring and kind, but they are stretched thin, and I worry about burnout.
Response from Ivy Park at San Ramon
November 16, 2024
Dear Anonymous,
Thank you for taking the time to share about your experience at Ivy Park. We appreciate your transparent feedback. Hiring and retaining the best team members is a top priority at Ivy Park and we work diligently to ensure we meet our residents' needs. It is our pleasure to care for your mom, thank you for entrusting us with her care.
Sara L - Family/friend
Assisted Living
March 28, 2024
Review for Ivy Park at San Ramon
It's a nice community and I know my mom is safe and has her needs attended to. We were able to get her a two bedroom-two bath with a very small kitchen that worked for her needs.
Response from Ivy Park at San Ramon
April 25, 2024
Hi Sara, thank you for taking the time to leave a review for us at Ivy Park at San Ramon. It is our pleasure to care for your mom.
Anonymous - Resident/client
Independent Living
March 22, 2024
Recommended
I feel at home here. Things are not perfect, but the other residents are friendly and supportive. The food has improved with the new chef. There is staff turnover, but problems are being addressed with the Residents Council working with the ED. I would recommend this place to others.
Response from Ivy Park at San Ramon
May 16, 2024
Hi there, we really appreciate your positive review! Thank you!
Jenkins - Family/friend
Assisted Living
March 21, 2024
Review for Ivy Park at San Ramon
Ivy Park has wonderful activities for the elderly. Lots of great activities & exercise every day. The facilities are very clean & comfortable for my mom, she is very happy. The food could use a slight boost. The team members are very friendly.
Response from Ivy Park at San Ramon
May 16, 2024
Hi Jenkins, thank you so much for leaving us this wonderful review! We appreciate your feedback about the food, and we will pass that message along to the team.
Anonymous - Family/friend
Assisted Living
March 12, 2024
All fluff and no substance…
I had high hopes for this facility and have been sorely disappointed. It boils down to inconsistent leadership. No one seems to stay, from the Executive Director on down to caregivers. As a result, if you have a question or express a need, you get passed around and around, or worse yet, no one responds. For example, monthly bills are not itemized and it’s difficult to reach anyone to explain them. Weeks go by and in the meantime they add late charges, but no communication. From maintenance to administration to operations, there is no consistency.
Moving a loved one into a care facility is difficult enough without the added burden of fighting for communication and support. We are in the process of looking for another location for our family member.
At this time, I cannot recommend this facility.
Anonymous - Family/friend
Assisted Living
December 27, 2023
caring staff
I have seen positive changes in my mom since she moved to Ivy Park. She had been living alone and her dementia was declining quickly. I think that the compassion from the caregivers and the engaging activities have had a very positive impact on my mom's quality of life. She has much more energy and has more moments of clarity than she used to have.
Anonymous - Family/friend
Memory Care
December 20, 2023
Understaffed for anyone with high care needs
The Memory Care wing at Ivy Park San Ramon is a new facility, and as such is experiencing some teething troubles, most notably it is understaffed. If your loved one requires a low level of care, then it may be fine, however if they require more assistance with every day life, I cannot recommend it at this time. There were a number of things that were handled so poorly that we had to move to a new facility - we stayed within the Ivy Park family, moving to [removed] whose Memory Care wing is more established and better staffed
Response from Ivy Park at San Ramon
December 29, 2023
Hello,
We take your concerns seriously and we appreciate having this feedback so that we can continue to make improvements to the most pressing issues. Thank you for taking the time to leave this detailed review.
Anonymous - Family/friend
Assisted Living
December 20, 2023
Disappointing
We were very disappointed in Ivy Park. We moved my 97-year old mother out after only three months.
The main problem was Ivy Parks caregiver to resident ratio. There simply weren't enough caregivers on staff to provide an acceptable level of care for the number of residents who needed them. My mother frequently had to wait 30-45 minutes for help with essential tasks like going to the bathroom, getting transport to/from meals and assistance in preparing for bed at night.
We tried to work with management to resolve issues. They were sympathetic and responsive in our meetings but there was no follow-through. Nothing changed.
In addition, administration and operations were poorly managed and confusing. Information from doctors and physical therapists wasn't shared between shifts so care was inconsistent. Monthly bills weren't itemized so it was practically impossible for us to understand increased costs and very difficult to reach anyone who could explain them.
Ultimately, we decided the best thing for my mother was to move her out.
Response from Ivy Park at San Ramon
December 29, 2023
Hello,
Thank you for taking the time to leave this detailed review. We regret that you had a disappointing experience at our community, and we appreciate learning about your experience so that we can continue working expeditiously to rectify these important issues.
Anonymous - Family/friend
Assisted Living
September 21, 2023
friendly staff
The Ivy Park at San Ramon community is very clean, the staff are friendly and they serve great food. Friendly staff in the hallways And lots of residents in the grand parlor so it didn't seem lonely. They also have a nice central outdoor courtyard and the entryway is flat lots of other places are built on a hill
Response from Ivy Park at San Ramon
October 19, 2023
Hello,
We thank you for taking the time to leave us this feedback and are so glad to hear that you are having a positive experience at Ivy Park at San Ramon.
Sara - Family/friend
Assisted Living
June 12, 2023
I would recommend it to others. It's a nice community, the building looks good and they maintain it well which creates a positive environment for the residents. It has been very positive. The staff is kind and helpful and the residents are nice. I was able to get a bigger apartment with 2 bedrooms and 2 bathrooms. In addition it was a nice community and the staff was nice.
Anonymous - Resident/client
Independent Living
June 9, 2023
Satisfied
I'm currently a resident at Ivy Park at San Ramon. The staff is helpful and friendly. The dietary choices are limited, but options are available and can be worked out with the Chef. The quality of the food is satisfactory. The overall cleanliness of the facility and resident areas is good. Communication with the facility was troublesome initially, due to staff changes. Interactions with the staff have been positive. I would recommend this facility to family and friends.
anonymous - Family/friend
Assisted Living
December 21, 2022
Ivy Park Review
The director at Ivy Park, [name removed], was a brilliant communicator and her experience was evident.
Anonymous - Family/friend
Assisted Living
June 1, 2022
Pretty Good Experience
My favorite community was a different community. Ivy Park did a better job at telling my loved one what they wanted to hear and have in a community. The person that showed us the community during the tour gave us wrong information. The community allows pets; however, the family will have to hire someone to walk the dog and this is only available during the week.
My loved one finds the food boring and this might be because the food isn't being made by the family. There are no activities provided to the residents on the weekends.
There is care provided all through the week. The communication from the staff is not consistent the same when speaking to different staff members. There are times that it is horrible, and most of the time it is fantastic. There has been times that medication has not been available and the staff don't communicate that with the family.
The Executive Director is very good to work with and most of the staff as well.
anonymous - Family/friend
Independent Living
May 12, 2022
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Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about Ivy Park at San Ramon
Ivy Park at San Ramon offers 2 Bedrooms, Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Ivy Park at San Ramon 7.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (925) 803-9100 to reach a resident at Ivy Park at San Ramon.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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