Sunrise Villa San Ramon

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The food is terrible, half the time my loved one refuses it. The staff are great that the residents are interacting with regularly. The community needs some updating. I would recommend others look elsewhere for a community for their loved one. The activities could be improved. All residents have seen a down turn after the change of ownership according to residents that have been there a while.

I'm doing this review to address the one-star rating below. My in-laws are in this facility and find the staff friendly and helpful. On Meals: The dining room is for the seniors living there. However, if you want to eat in the dining room with your senior, you need to pay for the meal. They can't have any number of family come and just sit in the dining room taking up space. There are two seatings, which means every seat in the dining room is needed. It is also disruptive to the other diners to have groups of people coming in/out of the dining room. We were visiting and my in-laws weren't hungry at dinner because we had taken them out for a late lunch. We went into the dining room during their usual meal time and asked for items from the menu "to-go". No problem. The order was filled and we brought the food back into their apartment to eat later. Both my in-laws have not been sick since they have started living here. Before they had trouble remembering to eat and not wanting to bother cooking anything. Housekeeping: We've found that the facility is clean and the apartment is cleaned regularly, laundry done, beds made daily. Facility/Grounds: For the walk-able, a small Walmart/CVS are around the corner. Some rooms overlook a creek with deer and geese visible when we visited. It is located near the Iron Horse trail. There is an enclosed courtyard off the dining room for wind protected outdoor sitting. Excursions/Transportation Although my in-laws just want to sit in their apartment, there are weekly shopping and field trip option weekly. While my in-laws hate getting older and their physical limitations, they have thrived here. Cost provided $8000 month is for two persons/two bedroom/two bath apartment.

San Ramon - Sunrise Villa Low income units are kitchenette only with microwave and small refrigerator.. The studio is so small it is depressing $2,310 move in fee is waived The one bedroom is almost useless if he has to have a king size bed $2,763 We didn't take photos of them. They don't have any availabe and the wait time is 1 or 2 months. top 2 pictures are of a Studio 393 sq foot It could work for Dad. $4,139 on special The other photos are of the one bedroom approx 450sq 1 Bedroom priced 5,125 Does not qualify for low income Room has full kitchen Can be independent living or assisted $29.00 per month cable Move in fee is $3,500 The assisted living fees are staggered Minimum CAre $1,035 per month 1-2 adl's Moderate Care $2,070 per month 3-4 adl's Maximum Care $3,135 cannot administer insulin shots Set dining hours, salad bar, daily specials and set menus they can order from. Can take food to room but they charge to deliver unless person is sick. coffee, tea, water bar with fruit, pastry, and cookies 2 computers in library, students come in on Saturdays to help learn about them bi-monthly -trips cache casino Restaurant, shopping, movies, sports, and mystery bus trips, etc. can not take him to livermore vet hosp They have a 1 or 2 day visit he could do in that furnished guest apartment we took pictures of.

My tour guide, [name removed] was very nice and thorough. The facility is a bit older than others and they are undergoing remodeling right now. It was a nice facility.

The tour was excellent. [Removed] answered all our questions. Location is great,. However, the building is kind of old, but beautifully decorated.

My loved one's stay at Villa Sam Ramon is going just fine! The facility and staff are great, and they are taking great care of my loved one! My primary concern is that the food has left something to be desired. Other than this, I don't have many complaints about this facility!

Do not move your aging parents or grandparents here! While the staff seems "nice" and "friendly" when your loved one is ready to move in, the staff is actually incompetent and rude to not only the residents but, to their family members as well. My grandmother resided in the Assisted Living section. When I went to visit her at meal time, the staff accused me of stealing her and other resident's food. They advised me that I was not "allowed" to sit with her at meal time, as there are a limited number of chairs and meals prepared. I did not come for the meal (which is crap!); I came to spend time with my grandmother. This "rule" should be changed and allow family members to spend time with their loved one at meal time, without having to take them to the larger dining room. If I'm not eating the food, I should not be required to pay to spend time with her. One day at lunch, my grandmother's requested hot meal was somehow missed by the kitchen staff and she was served a cold turkey sandwich with a bag of chips. If you think your family is well-fed, think again. The so called "salads" are usually one - I repeat- ONE leaf of lettuce with some canned fruit on top. For the price you pay for your loved on to live here, you would think the meals would be creative and incorporate all food groups. They do not - the food is tasteless and extremely salty. Forget about asking for anything other than water - the staff will tell you that it has too much sugar and you aren't allowed to have it. Hand-washing and personal hygiene is not a priority at Villa. My grandmother moved in with great health and now it is much worse since living here. Residents are not encouraged to wash their hands before meal time. Since the residents need additional assistance, they should be given hot sanitized towels before all meals to ensure influenza and other contagious symptoms are not spread throughout the facility. Instead, residents sit down and begin eating without washing their hands. This should be a top priority for this type of senior care facility. The staff at Villa requires payment for any and all additional care or services. Half of the time, I question whether they are actually performing these additional services. My grandmother's apartment has gone weeks without being vacuumed or cleaned. Dishes remain the sink and the trash is not emptied for days at a time. Do not bring any valuable clothing to Villa, as the laundry staff may never return the items to your loved one. My grandmother's undergarments have gone missing, causing her to have to wear disposable adult briefs. Residents are not encouraged to participate in activities, but rather to stay in their apartments alone. At this age, it is important for seniors to have social interaction and fun to avoid depression and loneliness. I attended an activity/performance with my grandmother at Villa and the residents looked like zombies. It was a musical performance and while I understand that some residents are immobile, others who are not were not encouraged to dance or participate. The activities schedule needs to be revamped. Although some residents find it fun, bingo and knitting are not mind stimulating activities and do not encourage socialization. I think that the staff should spend more time encouraging residents to participate than socializing amongst themselves. If you want to save yourself the headache and worry, avoid moving your loved one here at all costs.

Have been very satisfied with service I have received. Of the many facilities I looked at, I feel this was the best choice. Management tries to please you and food is good. I feel the caretakers are above average. Like anywhere, you still need to visit and check on things.

Elegant, caring, truly supportive, excellent cuisine, all amenities, great location for shopping, doctors, hospital, fire station next door!

Very nice residential location and two-bedroom independent living units available!!! Very nice two-bedroom set-up, small but sunny with nice view. This place has a reputation for good food which is a big plus. The atmosphere when I entered this place was upbeat and it's close to Danville home. DEFINITELY SHOULD TRY IT OUT.