Brookdale San Ramon

This is a wonderful community with a wonderful tour guide. My loved one wanted another community, and my loved one didn't see enough residents during the tour.

We would recommend the Brookdale San Ramon community to other families

The staff is awesome and the other residents are very friendly. I know we are working our way out of Covid, but I'd like to see more activities and outings. I do realize that Covid has impacted things like that, so I don't expect that to happen immediately. The meals are great and I feel safe knowing my mom is there. Its reassuring to know that she has help if she needs it.

I would tell others this is a nice and caring community with caring and professional staff. The staff are involved with the residents and consider their needs. They are careful in the way they speak to the residents as well. They have been able to assist with medication distribution and bathing for my loved one. Bingo, puzzles, entertainment, movies, cognitive classes, field trips, celebrations, and more are some of the activities for the residents to choose from. The food is wonderful and they have good staff in the kitchen.

I would refer you to the community for your loved one. The price increase each year is [number removed]%. The personal care services change each month, and it isn't itemized, so you don't know what your paying for. The onboarding process with [name removed] is terrible; however, all the other staff are good to work with.

Brookdale San Ramon is a beautiful facility, it has a hotel/resort feel to it. You can tell everything here is very well maintained and taken care of.

I thought Brookdale San Ramon was really nice. I liked the place. It’s a big facility, and the rooms are really nice. They couldn't accept my loved one for memory care though. They offer assisted living only.

The care taking staff are phenomenal. They are very compassionate and patient. The activity director is wonderful and has a lot of energy. She makes sure that the residents are engaged in the activities.

Too expensive. Starting price for a studio was $8,000/mo.

This looked like a nice taken care of community when I visited. The person that took us on tour was friendly. This community is larger than what we were looking for.

My Mom moved into Brookdale San Ramon [Removed] and it's been one thing after another since. Employees unlocking her door and coming in without allowing my Mom to get to the door. Employees coming into my Mom's apartment when she's not home. Cold, dry, or incorrect food served. Frustrating issues of what is included in Mom's monthly rent/services. One thing said and another thing done. Really upset my Mom. Cancelled activities ALL THE TIME. On poker night's my Mom can't play because it's "full". Serious errors on her monthly rent invoice. Mom's cleaning service barely cleans. My Mom cleans most of her own apartment and she's almost 90! On the pro side - Mom has been medically looked after very well. They are always checking on her. Mom's apartment is very cute and the perfect size for her. My Mom NEEDS to be in a place like Brookdale, but I am having serious doubts that Brookdale San Ramon is the place for her. The building and her apartment are great, but as far as activities, food and follow through Brookdale San Ramon leaves A LOT to be desired.

My mother has been a resident at this facility for over 4 years. She entered when it was Merrill Gardens, then purchased by Emeritus which resulted in the start of the downward spiral and now Brookdale. Brookdale San Ramon is a corporation and is run exactly like one. Management is poor, caregivers are wonderful but overworked and underpaid, food quality is poor, and the overall atmosphere is very dull and lifeless. Don't be fooled by the recent renovation to make the place look "pretty and upscale." Look behind the closed doors of the rooms and you'll notice a vast difference. Old sliding doors, screen doors with no locking mechanism, dirty carpets, and no updated features in the room. For an average of over $4000 per month the residents and families are not getting their moneys worth.

My tour of the Brookdale San Ramon went well, The place was nice and the staff was all very friendly. The tour guide answered all of my questions. The only reason I was not able to choose this community was because of location.

My mom has been a resident when it was Merrill Gardens, then Emeritus, and now Brookdale. Each transition has only included a reduction in services, quality, and management. The number of caregivers has been reduced to a level bordering on dangerous, food has gone downhill along with long wait times to be served because there is not enough hired staff, and services such as cleaning and transportation have suffered due to lack of staff. The only victims in all of this are the residents whose rent continues to increase along with their personal service rates. Management is clearly under tremendous pressure to cut costs. Also, don't be fooled by the recent renovations to the building. Pay more, get less is the motto at Brookdale-San Ramon. Morale is very low with residents and employees.

Brookdale San Ramon was clean and the staff were nice during our tour. We did find out that this is more of an independent community and does not accept residents with mild cognitive impairment. The apartment we saw was quite nice.

The staff really looks after my mom. The caregivers and nursing/medical aide staff are great. I only wish a facility like this could make the seniors do what the doctors all tell them, stay hydrated and move!! But no facility can force the residents to do that. But they have had significant turnover in the dining room, and have had too many vacancies In key positions, but I see how everyone pitches in and helps where ever it's needed. Such team work. I certainly hope that the management is aware of it and let them know how much it is appreciated by the families.

The support staff at Brookdale San Ramon is much better than a lot of places. The staff has been there a good while and they are very professional and good at what they do. I have had experience with a number of places like this, and the staff at this one is better than most.

The Fathers' Day meal was great!!!

What my father enjoys the most is the patio attached to his room. The food is good and he likes that he can eat when he wants and sit where he wants. Everything is very good and want to thank a place for mom for a referral.

My loved one lived here for a while. It was okay, but towards the end, the food really got terrible. Ultimately my loved one needed more care than they could accommodate. The food really got to be a big issue though.