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Brookdale San Ramon

18888 Bollinger Canyon Road, San Ramon, CA 94583

9.0
Review score
38 reviews
Add review
9.0
Review score
38 reviews
5 star
50%
4 star
26%
3 star
8%
2 star
5%
1 star
11%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Brookdale San Ramon
Brookdale San Ramon
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Anonymous
-
Family/friend
5.0
Highly recommend
We never stayed there. My father in law could not get in because of his needs. He passed on [date removed]. We had payed for a room and fees $[removed] and they gave it all back. They were not obligated to do this but told us from an ethical standpoint it was the right thing to do. They

About the facility
Brookdale San Ramon

Located in the greater San Francisco and Oakland metropolitan area, you can find personalized assisted living services paired with a mix of city amenities and stunning views of rolling hills and wildlife, at Brookdale San Ramon. Here, each resident can embrace an independent lifestyle while finding assistance whenever it’s needed. Find a helping hand with activities of daily living — including bathing, dressing, or managing medications — as well as other personal care services. Here, each individual is given a customizable care plan to help ensure their daily needs are met. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an emergency alert system is also in use to promote security for all on-site. In addition to one-on-one care and security, the staff assists with almost every chore possible like, driving to appointments, preparing meals, and managing housekeeping and home maintenance services. Plus, a concierge service is available to assist with residents’ personal requests. As an added bonus, a beauty/barber shop and postal services can be used anytime.

Community Services and Amenities

Each day can be a fulfilling adventure or a relaxing break from the hustle and bustle of everyday...

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Senior living options offered

Assisted Living

Pricing
for Brookdale San Ramon

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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at Brookdale San Ramon

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Brookdale San Ramon
Brookdale San Ramon

18888 Bollinger Canyon Road, San Ramon, CA 94583

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Brookdale Diablo Lodge

950 Diablo Road, Danville, CA 94526

9.0
Review score
38 reviews
9.0
Review score
38 reviews
5 star
50%
4 star
26%
3 star
8%
2 star
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1 star
11%
9.7
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9.7
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21 reviews
5 star
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9.7
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9.7
Review score
61 reviews
5 star
74%
4 star
10%
3 star
13%
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9.3
Review score
34 reviews
9.3
Review score
34 reviews
5 star
50%
4 star
44%
3 star
3%
2 star
3%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
--
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

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No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Reviews

for Brookdale San Ramon

9Review score38 reviews
9.0
Review score
38 reviews
5 star
50%
4 star
26%
3 star
8%
2 star
5%
1 star
11%
Brookdale
8.7
Review score26463 reviews647 communities
Write a review
A Place for Mom has scored Brookdale San Ramon with 9 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale San Ramon has 38 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
3.9
Care Services
3.8
Staff
4.5
Meals & Dining
4.0
Activities
3.7
Value for Cost
3.7
A Place for Mom has scored Brookdale San Ramon with 9 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale San Ramon has 38 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score26463 reviews647 communities
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Date Submitted
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 38 reviews
Anonymous - Family/friend
Assisted Living
February 9, 2024
5.0
Verified Review
Highly recommend
We never stayed there. My father in law could not get in because of his needs. He passed on [date removed]. We had payed for a room and fees $[removed] and they gave it all back. They were not obligated to do this but told us from an ethical standpoint it was the right thing to do. They were awesome thru the whole process
Anonymous - Family/friend
Assisted Living
September 13, 2023
3.0
Verified Review
Good, Safe Facility for Loved One
It was cheaper than other communities. It's a good value for the price. It's clean and the staff is friendly. It seems that there has been some staff turnover or lack of staff since my family member moved in. I do wish there was a little more communication from staff about the updates regarding the facility, not just through a paper newsletter but through email as well.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale San Ramon
September 14, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Family/friend
Assisted Living
June 12, 2023
1.0
Verified Review
Never Recommend.
1 for all. If I could rate them a 0 I would. It was the most horrible experience our family as ever had. They should be closed down! A Place For Mom should NEVER have recommended the place and shouldn't in the future. So sad my mom had to be there. She was such a sweet mom. My biggest concern was their lack of staff! I pulled up at 8:30am and there were 3 cars in the parking lot and those people were in the dining room getting ready for breakfast. We asked them multiple times to have her taken to meals and they never did. I would walk into her room and the stacks of food and garbage was awful. They just drop the food in a styrofoam container and leave. That's just part of it. They are probably operating illegally because of their lack of staff.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale San Ramon
June 14, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Family/friend
Assisted Living
May 31, 2023
4.0
Verified Review
Deifinately would recommend.
We would definitely use Brookdale again if the need arose. The rooms could have used vacuuming a little more often. Especially if resident needs diaper changing. The common areas where extremely clean. The staff were always friendly and happy. With what we had going on with dad being non communicative and bed ridden, and only there for 31 days the family feels they did a great job. This is the only complaint, the meals could use some flavor, way to bland, also because dad could not get to the dining hall if he was sleeping often his meals were skipped and not left in his room. When it comes to the activities we did not get a chance to check these out. The most reasonable priced for the area.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Value for Cost
5
D C - Family/friend
Assisted Living
May 4, 2023
5.0
Such a Blessing
I saw the ad for Brookdale, San Ramon in 2019, & went to check it out. The staff was friendly, welcoming & informative. The residents were friendly as well. After taking my dad to check it out we him moved in. The staff is very warm, friendly, patient & encouraging with both the residents & families. They work hard & keep me informed. There are many activities available for the residents, as well as fun celebration parties (with food, music & dancing) for holidays for both residents & family, with a great time had by all! The dining room is lovely. The new director is outstanding! Though she has only been there a short time, she is on top of things, very caring, warm & welcoming toward all. She interacts & knows her residents & made many positive changes for the safety & enrichment of the residents, staff & environment. The atmosphere is wonderful! The residents are also warm, friendly & welcoming.. I'm so grateful I've found such a safe, caring place for my dad.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
January 19, 2023
5.0
Verified Review
friendly staff
When I speak with our family member at Brookdale they have no complaints, they really seem to like it there and that things are going very well. From what we have heard it seems like they might have some staffing issues but we don't think that has really impacted anything.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Allan Ward - Toured community
Assisted Living
December 14, 2022
5.0
Very professional
Sales Representative MJ was proactive, infomative, and courteous. Brookdale San Ramon is a beautiful facility with many attractive elder care features. The chat bot says I need to say more, use more characters, so I'll say that chat bot surveys are annoying.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Activities
5
Value for Cost
4
Mary J - Resident/client
Assisted Living
December 13, 2022
5.0
Saved by the ANGEL
I was living in Hawaii for past 10 years and my husband passed away few years back. I was very unhappy and unable to do much own my own and needed help. One day I saw Brookdale add in a newspaper and decided to call them. It was struggle with every other Brookdale I called to get things done and going everyone sort of rejected the idea or even possibility for me to move from Hawaii to California. but when i called Brookdale san Ramon it went smooth and effortless. So I decided to move with this beautiful community with beautiful people especially [name removed] sales manager who truly helped me to overcome my fear of moving and found help who can transport me without hassle. She is persistence giver. Even after several hurdles and cancellation of my move she stayed connected and kept be very positively grounded. I have been living here now over 6 months and would recommended anyone who is alone and need home. Join this amazing home with wonderful people. [name removed] you are my savior and I thank you.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jennifer - Family/friend
Assisted Living
December 1, 2022
5.0
Wonderful people and beautiful community
My Aunt lives here and seems to be thriving. She is local resident in San Ramon and lived alone in her home. One day she met [name removed] at senior center who introduced my aunt to live in Assisted Living . She decide to stay in touch with her for almost a year and my aunt made best choice. People are kind and helpful. Grounds and facility has small setting like home and well kept. Very secure. On a hill so not noisy. Don't know about care staff quality but residents appear to know one another and actively engaged. When we toured it was nice to see [name removed] sales Manager knowing every resident by their name. And that’s a sign for my Aunt if sales Manager in it to sell or do they really care what she might like. Food was great and whole day is plan for residents. We have searched several communities but this was the best fit for my aunt. Thank you Brookdale San Ramon.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Assisted Living
June 1, 2022
5.0
Verified Review
My Tour Experience at Brookdale San Ramon
This is a wonderful community with a wonderful tour guide. My loved one wanted another community, and my loved one didn't see enough residents during the tour.
anonymous - Family/friend
Assisted Living
May 11, 2022
5.0
Verified Review
Brookdale San Ramon review
We would recommend the Brookdale San Ramon community to other families
K.S. - Family/friend
Assisted Living
May 4, 2022
5.0
Verified Review
Happiness for all
The staff is awesome and the other residents are very friendly. I know we are working our way out of Covid, but I'd like to see more activities and outings. I do realize that Covid has impacted things like that, so I don't expect that to happen immediately. The meals are great and I feel safe knowing my mom is there. Its reassuring to know that she has help if she needs it.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Martha - Family/friend
Assisted Living
March 24, 2022
4.0
Verified Review
Meet Our Expectations
I would tell others this is a nice and caring community with caring and professional staff. The staff are involved with the residents and consider their needs. They are careful in the way they speak to the residents as well. They have been able to assist with medication distribution and bathing for my loved one. Bingo, puzzles, entertainment, movies, cognitive classes, field trips, celebrations, and more are some of the activities for the residents to choose from. The food is wonderful and they have good staff in the kitchen.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Jaime M - Family/friend
Assisted Living
January 10, 2022
5.0
Verified Review
Good Experience
I would refer you to the community for your loved one. The price increase each year is [number removed]%. The personal care services change each month, and it isn't itemized, so you don't know what your paying for. The onboarding process with [name removed] is terrible; however, all the other staff are good to work with.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
3
Response from Brookdale San Ramon
January 14, 2022
We appreciate you taking the time to share your concerns and hope you will call our Brookdale Resident and Family Connection team so we may have the opportunity to learn more about your concerns.
anonymous - Toured community
Assisted Living
October 14, 2021
5.0
Verified Review
Tour of Brookdale
Brookdale San Ramon is a beautiful facility, it has a hotel/resort feel to it. You can tell everything here is very well maintained and taken care of.
anonymous - Toured community
Assisted Living
October 8, 2021
5.0
Verified Review
My Tour Experience
I thought Brookdale San Ramon was really nice. I liked the place. It’s a big facility, and the rooms are really nice. They couldn't accept my loved one for memory care though. They offer assisted living only.
C F - Family/friend
Assisted Living
August 31, 2021
4.0
Verified Review
Compassionate Care
The care taking staff are phenomenal. They are very compassionate and patient. The activity director is wonderful and has a lot of energy. She makes sure that the residents are engaged in the activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
November 24, 2018
1.0
Too expensive. Starting price for a studio was $8,000/mo.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Assisted Living
July 12, 2017
4.0
Verified Review
Looked pretty good
This looked like a nice taken care of community when I visited. The person that took us on tour was friendly. This community is larger than what we were looking for.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
The daughter of a 90 year old Mom - Family/friend
Assisted Living
January 3, 2017
1.0
Verified Review
Brookdale San Ramon is VERY disappointing!
My Mom moved into Brookdale San Ramon [Removed] and it's been one thing after another since. Employees unlocking her door and coming in without allowing my Mom to get to the door. Employees coming into my Mom's apartment when she's not home. Cold, dry, or incorrect food served. Frustrating issues of what is included in Mom's monthly rent/services. One thing said and another thing done. Really upset my Mom. Cancelled activities ALL THE TIME. On poker night's my Mom can't play because it's "full". Serious errors on her monthly rent invoice. Mom's cleaning service barely cleans. My Mom cleans most of her own apartment and she's almost 90! On the pro side - Mom has been medically looked after very well. They are always checking on her. Mom's apartment is very cute and the perfect size for her. My Mom NEEDS to be in a place like Brookdale, but I am having serious doubts that Brookdale San Ramon is the place for her. The building and her apartment are great, but as far as activities, food and follow through Brookdale San Ramon leaves A LOT to be desired.
Cleanliness
4
Friendliness
2
Value for Cost
1
Care Services
2
Activities
1
Viewing 1-20 out of 38 reviews

Amenities
at Brookdale San Ramon

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • No Sugar
  • Pureed Meals
  • Room Service
  • International Cuisine
  • Guest Meals
  • Anytime Dining
  • Professional Chef
  • Restaurant Style Dining
  • Vegetarian
  • Low / No Sodium
  • Meals Provided

Room Amenities

  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Private patio, deck, or balcony
  • Wi-Fi/high-speed internet
  • Garden View
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Full kitchen
  • Ground Floor Units

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed

Common areas

  • TV Lounge
  • Indoor Common Areas
  • Library
  • Outdoor Common Areas
  • Beauty Salon
  • Barber Shop
  • Computer or Media Center
  • Outside Patio

Recreational areas

  • Raised Garden Beds
  • Piano or Organ
  • Game Room
  • Arts and Crafts Center
  • Movie or Theater Room

Services

  • Grocery Shopping and Errands
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish
  • Filipino

Activities

  • Trivia Games
  • Birthday Parties
  • Forever Fit
  • Art Classes
  • Bridge Club
  • Karaoke
  • Catholic Services
  • Wii Bowling
  • Devotional Activities Offsite
  • Holiday Parties
  • Devotional Activities On-Site
  • Wine Tasting
  • Intergenerational Programs
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Cards / Pinochle Club
  • Live Dance or Theater Performances
  • Activities On-site
  • Book Club
  • Happy Hour
  • Day Trips and Outings
  • BBQs or Picnics
  • Live Well Programs
  • Tai Chi
  • Men's Club
  • Walking Club
  • Protestant Services
  • Pet-focused Programs
  • Stretching Classes
  • Yoga / Chair Yoga
  • Christian Services
  • Current Events Club
  • Visiting Chaplain or Priest
  • Brain fitness / Dakim
  • Live Musical Performances
  • Activities Off-site

Neighborhoods
around Brookdale San Ramon

See what the neighborhood has to offer and what’s nearby:
Brookdale San Ramon in google map

Frequently Asked Questions
about Brookdale San Ramon

Brookdale San Ramon offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale San Ramon 9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (925) 831-3964 to reach a resident at Brookdale San Ramon.

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0%
Studio, 1bd, 2bd
Home Comforts with Luxury AmenitiesSome seniors might think retirement means falling asleep in an armchair and counting down the minutes until your next television program comes on. But that doesn’t have to be your experience. Instead of settling for a life of isolation and boredom, you can...
Photo of Emerald Valley

Emerald Valley

7601 Amador Valley Blvd, Dublin, CA 94568
Starting at $X,XXX+ monthly
8.7
Review score
7 reviews
8.7
Review score
7 reviews
5 star
43%
4 star
43%
3 star
14%
2 star
0%
1 star
0%
Studio, 1bd, 2bd
Emerald Valley offers 48 assisted living apartments with a variety of floor plans, full service bar/bistro, luxury spa and salon, wellness and fitness center, on-site, state-of-the-art movie theatre, outdoor terrace and so much more.Emerald Valley offers Luxury Studio Apartment, Private Terrace,...
Photo of Welcome Home Castro Valley

Welcome Home Castro Valley

17926 Apricot Way, Castro Valley, CA 94546
Starting at $X,XXX+ monthly
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
1bd

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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