Sunrise of Sabre Springs

After a year at Sunrise, for both of our 91 and 92 year-old grandmothers, we still have great things to say about Sunrise and their staff. One grandmother is reasonably independent and can take care of her basic daily needs (with a lot of help from the Sunrise care team). While the other requires additional care because of her mobility and memory challenges. Both have been able to successfully integrate into the Sunrise community, make interesting friendships, participate in most of the activities, and enjoy the weekly outings (parks, museums, casino, restaurants, beach and mountains). They have come to realize that simple exercise, a great diet, and social interactions are key to creating a happier life-style. One noticeable change is their focus on what they are going to do today, as opposed to what they can no longer do, i.e. driving. We get a lot of questions about what it is like at Sunrise now that over a year has passed and we have had an opportunity to experience their services and community. Here are key examples of what we have experienced: • Their medical team quickly diagnosed an upper respiratory infection that was causing her blood pressure to drop to unsafe levels and rushed her to the ER. The were completely on top of the situation, monitoring her vitals every day and took decisive action. • Every time we visit Sunrise we are greeted by name. Why is this important – the staff takes the time to get to know us and how they can better meet our needs and concerns. Sunrise has had very little staff turnover, so it is much easier to build a relationship with the staff that is used to communicate what is going on with the grandmothers each week. • We still receive the monthly status calls from the care director updating us on the care they are providing and how well the grandmothers are doing – socially, physically, mentally. At every opportunity they seek our input – how are we doing? How can we improve? • Prior to coming to Sunrise one grandmother lived at another local assisted living facility for over a year. During that time, we had nothing but monthly issues with the billing. We were constantly over billed by $100-$1,000 each month. It took hours of my time each month to correct their mistakes. At Sunrise we have had no billing errors. They know what they are doing, and the support staff is competent. • So, what don’t we like? Honestly, I haven’t found any issue that impacts the care my mother is receiving. Sunrise has earned my respect.

Mom passed away peacefully yesterday on [date removed]. [Name removed], you in particular, were so impressive with your knowledge of so many people in the industry, and just the way you presented yourself, and the confidence you conveyed…..well…… all that gave me GREAT confidence in Sunrise which was HUGE for my family towards the end of Mom’s life. I will most certainly recommend you to anybody and everybody who was in our situation. Thank you for working with me and being there for if and when Mom need that next level of care. Mom had a full and blessed life and it was just her time. No regrets. We did the best we could and she really appreciated it !

Sunrise Sabre Springs is the second assisted living facility my father has lived in. It is much smaller (about 30 assisted living residents, I believe, plus additional residents in memory care) and because of that the care is much more personalized. The staff is just great. They know each resident by name and all their quirks and special needs. The drawback is that there is a smaller pool of people for residents to find friends in and there are relatively few activities for the men. I do wish that they had been more transparent about their assisted living fees schedule. We were told that fees were based on the number of activities of daily living that residents needed assistance with, but later it became apparent that there is also a point system beyond that which will increase the fees. But if you can afford the fees the care is outstanding and caters to the needs of each individual resident.