Orchard Estate of Woodbury

For the overall experience I would have given it a five, except for some minor things, like the air conditioning condensation drips from the ceiling, and creates a slipping hazard for the residents, which I have brought to the attention of the Director and he seemed nonplussed about. He really was very unconcerned. And the other reason I didn't give it a five was that there were several promises made that did not come to fruition, for example, my loved one was told that they would not need to have an assigned seat at meals. The very first day they assigned them a seat at meals. I gave cleanliness a four because I went into one of the public bathrooms on the main floor one day and there was excrement all around. Someone must've had an accident in there and I reported it immediately and it was cleaned. Otherwise the place is spotless. I gave the quality of care a 3 because they took my loved one off of a drug that they should never have done. They are OK now. And the nursing staff is not as attentive as they could be at times but the aids staff seems to be very good and compassionate. Except sometimes on the weekends when there are substitutes there and they're just not giving the same service as the weekday people. As for the Meals/Dining, I gave it to two because the service is extraordinarily slow. The food is not that great. I understand it needs to be prepared with no salt or low salt but it's not that it's tasteless. It's not always appetizing. And the service is not great. I gave activities at three because I think that they could mix up the activities a little bit more. They have pretty much the same activity schedule on a two week rotating basis and I think it's it needs a little freshening up. My loved one is very happy with it though. As for the value for the cost, I gave it a three, because I feel like even though the room rate seems to be comparable to what other places are, they have put my loved one on a higher level of care, and a higher level of medication dispensing, which really drives the cost. They also refused to waive the [fee removed] community or entrance fee even though most other places that we visited did waive it. I feel that it could be less expensive for the entire package that it offers. Having said all of this, my loved one, has decided to stay there permanently because they have heard from everyone there that it's the "best place" and they are happy there. I feel that it is the best place to we have seen because it's a four year old campus, and it really doesn't look worn or smell bad yet. so the décor is pretty. The paint is new. Everything looks good and my loved one is happy there. That's the most important thing.

They are excellent. It is well worth the money. The communication with me is unbelievable, they are taking good care of my loved one. They are very loving and caring. We picked this community becasue the staff is lovely, the faciliy is emaculate. They are pleasure to deal with.

I would recommend the community to others for their loved ones. The community is bright and inviting. They have a nice atmosphere and it is upbeat. The staff are approachable, and everyone has been very friendly as well. The activities are well thought out, they even have transportation to doctor appointments. The head chef is great and very accommodating. If the resident needs to stay in their room the community will deliver meals to the resident's rooms. This community stood out by far compared to the other communities I looked at.

It took my father 2 months to adjust. He was also grieving the loss of my mother after being married for 71 years. The staff at Orchard Estate are very caring and helped him in the grieving process. I can now say after 3 months he has adjusted well.

The prices were raised recently for each month. My loved one is happy here and cared for. The staff are in communication with the family if there any concerns. Coloring, painting, music, games and more are some of the activities for the residents to choose from. The staff are good at keeping the resident as engaged as possible.

Thank you to a "A Place for Mom" for recommending Orchard Estate. It is comfortable, caring, and attentive to the resident's needs.

Did not prefer this facility more than Atria Plainview

We chose Orchard Estates because my mom and our family's our primary concern was she be treated with dignity and respect and not just as a number and I cannot say enough good things about the people at Orchard Estates. Especially the administrative staff, they helped us throughout the way. She had a fall and contracted covid while she was in rehab recovering from the fall, and the staff always stayed in constant contact with us on how to make my moms returns seamless. The apartments are beautiful size compared to a lot that we looked at, she is in a 2 bedroom and is sizing down to a 1 bedroom. The colors and interior are lovely. It is a more high end expensive facility and you get what you pay for. The quality of care is exceptional. I would highly recommend to others who are looking.

The restaurant was clean, along with the bathrooms, and the rooms that I visited. I would let people to look at this community. I think the staff is excellent. The community is beautiful and brand new.