Atria Plainview

If you care about your loved ones I suggest you NEVER go to Atria Senior Living in Plainview. This review has been a long time coming. My mother who was my best friend was 79yrs old and in January 2018 was playing tennis 6 days a week and doing water aerobics the same days in March she had a stroke but was recovering but mentally fine….6 years prior she was diagnosed with breast cancer and the very light chemo she was on was keeping it at bay… unfortunately stayed at Atriahell from Approx. Aug 2018-Nov 2018. I don’t even know where to start…. I would have to call every day to make sure my mother got her food when she wasn’t feeling well they bring the food to their rooms there was at least 4-7 times my mom was never given her meals, I would have to call and order her food then call her to make sure she received it…I called the desk more then once and said I wasn’t able to reach my mom Marie’s reply was “we have a lot of people here if I see her I’ll tell her” They are supposed to have someone go make sure she is ok. The WORST was the wellness center which is where everyone has to go for every issue. The Doctor at the time said my mother has a fungus under one of her breasts also at that time she had a wound from radiation she received. The Dr. suggested we bring in a nurse from TLC nursing who called me and said the lumps were not a fungus. So the head Nurse at the time “[name removed]” I emailed him 3-4 times mentioning what the nurse said and to this day never heard a response regarding him asking the Dr. anything about the wound under her breast. My mom also had a wound under a flap of skin by her stomach that was supposed to be cared for by Atria’s employees. I can tell you this when my mother lived with me the wound was dry and has no issue. At Atria when they gave her a shower (that you pay extra for) they some reason have an issue cleaning that area. I took her to a dermatologist where the wound was removed so I went to the wellness center and asked [name removed] (The rudest woman I’ve ever met) and asked if she got the fax regarding the care of the wound she asked me what it said and all it was that Vaseline was to be put on it she grunted and walked away I said how rude she was and she replied she was busy however she was the one who asked me what the fax stated and just letting you know this wasn’t my 1st experience having a conversation with her. Our family decided to hire our own caregiver to make sure she has food, her would was cared for etc. One day I decided since [name removed] wasn’t responding to my emails to wait for the Doctor. [Name removed] (part of the wellness center) said leave your # and we shall call you when he arrives. I was there almost 5 hours. So I finally went down for the 3rd time and the woman said “oh hurry he is about to leave” So [name removed] couldn’t even have the courtesy to call my phone # to tell me he was there. Those “Fungus lumps” was her cancer spreading and if the “wellness center” did their job I could have brought my mother to her oncologist. I totally feel like Atria contributed to my mother’s demise…. Oh another thing prior to my mom leaving I met with the Asst. Director who they brought in to “revamp” the place a little too late IMO in the meeting I mentioned how my mom didn’t want a shower at 7am because that was her only choice She said would you like me to have it changed to a better time I said I’ve asked that to everyone at the wellness center since she arrived and they said that was when they gave showers. For the price you pay and with us paying for an extra person which they don’t allow you to even do anymore. PS When I mentioned how rude [name removed] was numerous times no one ever disagreed seems likes she is very consistent, They had 2 amazing people there [name removed] who sadly left and I think her name is [name removed] who was a receptionist she is blonde. As for the wellness center I’d be shocked if they Kept [name removed] who was horrible. I hope you care enough about your family member to stay clear of Atria in Plainview as this was my horrific experience. PS That month approx 7 residents left the faclity

We felt very comfortable with our tour at Atria Plainview. We are actually signing a lease agreement with them. The atmosphere, living unit accommodations, medical support services, meal offerings, and social, physical fitness and comfort amenities were all beyond our expectations.

OK my mom has been there several years. The food is abysmal. Poor in terms of nutrition, quality and freshness. Sugar treats every day one hour before dinner and sugary desserts with lunch and dinner every day. I've seen them give out little bags of potato chips, canned fruit salad, little fried fat-bombs from Sysco and plenty of junk food - for so called snacks one hour before dinner. Very scant servers in the dining room. The food seems to be mainly from Sysco pre-packaged. The fruits and vegetables are usually unappetizing and I don't think they have a proper kitchen. Breads are the whitest, cheapest garbage. The residents and families complain but it just keeps getting worse. Even after multiple calls to upper management, there seems no desire on Atria's part to improve. Many residents have left and we are looking. During most of our tenure we figured all these places have ups and downs, but the quality at this place is deteriorating so much that finally leaving is becoming an attractive option. NOTE: A few wonderful, dedicated and capable individuals make the place run and the activities are generally good-BECAUSE of these key people, but the overall structure is just to suck the money out of these residents and their families while giving minimal in return. They nickel and dime everything material they can. The goodness of the few caring staff is the one thing Atria can't ruin.