Atria Plainview

The Atria Plainview is comprised of an outstanding staff from the Director, the Resident Relations Director, the Head Nurse to the auxiliary team who all share a common purpose...to ensure that your loved one will be integrated successfully into a full range of activities offered at this wonderful place. They are very cognitive of the fact that a move out of one's home after a lifetime is a big adjustment and they worked tirelessly to help ease the transition. They were also highly responsive to us as we had to cope with such an important move for our mother, and they facilitated whatever assistance we required. My sister and I have absolutely no hesitation in recommending the Atria at Plainview. The building is beautiful and clean and a very friendly place!

My mom has been a resident of the Atria Plainview for over a year. The staff is wonderful. I want to bring special attention to the Engage Life Director [name removed]. Her energy, smile, and concern for all the residents is simply amazing. In the morning she is running a work shop, in the afternoon she is assisting with the sound system for a musician, or setting up a trip to Jones Beach, in the late afternoon she is running Friday Shabbat services. She never stops. She has mom radar and eyes behind her head and can tell when there is a resident who needs assistance and she in there in a instant. The Atria Plainview and my mom are very lucky to have her. Thank you [name removed].

This facility is the one my father preferred.

I'm very happy with Atria overall. I have no complaints at all really. The people there are very friendly and accommodating. They're just fabulous. At the beginning of Covid, they sent out a bulletin daily. And now they're sending out a weekly bulletin.

Don't go here. I would not put anybody here that I care about, unless you can get a private aide to stay with them through a good chunk of the day. It's not that my loved one has high needs that would warrant that kind of care. It's just that Atria is not providing the care. When you push the call button, enough time will pass that you don't even need them anymore. They have terrible, nonexistent communication skills. The head care nurse won't return my calls, even when I keep calling. When confronted, she says she was just busy that week. The director is absolutely useless. The food is not great. Our least favorite was a tuna fish sandwich for dinner. Activities have been limited due to Covid but seem to be picking up a little bit.

I would say to get your loved ones in here immediately. They are amazing and go out of their way to assist the residents. This isn't a job to them, they really like what they are doing. Everyone I've come in contact with are amazing.

We chose Atria Plainview because my mother liked it best here, she thought it was the most cozy. The room sizes vary, she is in a 1 bedroom apartment and it is beautiful. She is on the corner so she gets lots of natural light. One thing she does complain about is the food, she finds most of it inedible and does not eat it so we have been providing most of her meals. The staff has been excellent and they go out of their way to make residents feel like family. I would recommend the facility if you can afford it.

Staff is very attentive and caring. Couldn't be happier!!

Wonderful, caring place for your parents or relatives. The staff take wonderful care of them. There are plenty of opportunities for socialization and activity. Every precaution is taken to keep them safe from Covid.

Amazing

[name removed] and the staff at this facility are top class! Friendly and caring sums it up!! Would highly recommend.

The community went on lock down after three weeks of my loved one moving in. It was difficult to get a good assessment of my loved one's health. I'm not sure how they are managing now. The period my loved one was there, was a difficult time due to COVID.

I certainly saw the negative review posted. That was 2 years ago. I know first hand how clean, well cared for, and above and beyond the facility is maintained. That of course is just the ascetics. The staff there is kind, warm, and goes over the top to make sure that all the residents are cared for and all their needs are met. The activities that are planned are well thought out, entertaining, and puts a sparkle in the eyes of those living at the Atria of Plainview. I know firsthand because I have been there and witnessed all of these attributes. I was blown away by the very gentle nature of the staff, attentiveness to the residents , and just the smooth running operations that go on there on a daily basis. You should have no worries having your loved one live in such a warm, inviting environment. See for yourself and take a tour with one of the wonderful associates there.

Staff was professional, immaculate and residents seemed very happy.

We chose Atria largely because of the location and the price. Also, my mother in law wanted to be able to go to church, and Atria has a bus that would bring the residents to the church down the street. The room sizes here are sufficient. She has a living room, bathroom, bedroom, and kitchenette. We have eaten here and the food to us was good. She likes the food. She has an aid that helps her read the menu. they serve fresher foods. When we read the reviews, we had heard the food wasn't as good so we were leary, but we pleasantly surprised. My favorite part about the community is the activities they provide as well as the care. The activity director is wonderful, she really cares about the residents. She likes to be busy so she really appreciates all the things to do. They have electric doors so she is able to go outside and get fresh air in her wheelchair which she would not be able to if she was at home. I would recommend this community.

If you care about your loved ones I suggest you NEVER go to Atria Senior Living in Plainview. This review has been a long time coming. My mother who was my best friend was 79yrs old and in January 2018 was playing tennis 6 days a week and doing water aerobics the same days in March she had a stroke but was recovering but mentally fine….6 years prior she was diagnosed with breast cancer and the very light chemo she was on was keeping it at bay… unfortunately stayed at Atriahell from Approx. Aug 2018-Nov 2018. I don’t even know where to start…. I would have to call every day to make sure my mother got her food when she wasn’t feeling well they bring the food to their rooms there was at least 4-7 times my mom was never given her meals, I would have to call and order her food then call her to make sure she received it…I called the desk more then once and said I wasn’t able to reach my mom Marie’s reply was “we have a lot of people here if I see her I’ll tell her” They are supposed to have someone go make sure she is ok. The WORST was the wellness center which is where everyone has to go for every issue. The Doctor at the time said my mother has a fungus under one of her breasts also at that time she had a wound from radiation she received. The Dr. suggested we bring in a nurse from TLC nursing who called me and said the lumps were not a fungus. So the head Nurse at the time “[name removed]” I emailed him 3-4 times mentioning what the nurse said and to this day never heard a response regarding him asking the Dr. anything about the wound under her breast. My mom also had a wound under a flap of skin by her stomach that was supposed to be cared for by Atria’s employees. I can tell you this when my mother lived with me the wound was dry and has no issue. At Atria when they gave her a shower (that you pay extra for) they some reason have an issue cleaning that area. I took her to a dermatologist where the wound was removed so I went to the wellness center and asked [name removed] (The rudest woman I’ve ever met) and asked if she got the fax regarding the care of the wound she asked me what it said and all it was that Vaseline was to be put on it she grunted and walked away I said how rude she was and she replied she was busy however she was the one who asked me what the fax stated and just letting you know this wasn’t my 1st experience having a conversation with her. Our family decided to hire our own caregiver to make sure she has food, her would was cared for etc. One day I decided since [name removed] wasn’t responding to my emails to wait for the Doctor. [Name removed] (part of the wellness center) said leave your # and we shall call you when he arrives. I was there almost 5 hours. So I finally went down for the 3rd time and the woman said “oh hurry he is about to leave” So [name removed] couldn’t even have the courtesy to call my phone # to tell me he was there. Those “Fungus lumps” was her cancer spreading and if the “wellness center” did their job I could have brought my mother to her oncologist. I totally feel like Atria contributed to my mother’s demise…. Oh another thing prior to my mom leaving I met with the Asst. Director who they brought in to “revamp” the place a little too late IMO in the meeting I mentioned how my mom didn’t want a shower at 7am because that was her only choice She said would you like me to have it changed to a better time I said I’ve asked that to everyone at the wellness center since she arrived and they said that was when they gave showers. For the price you pay and with us paying for an extra person which they don’t allow you to even do anymore. PS When I mentioned how rude [name removed] was numerous times no one ever disagreed seems likes she is very consistent, They had 2 amazing people there [name removed] who sadly left and I think her name is [name removed] who was a receptionist she is blonde. As for the wellness center I’d be shocked if they Kept [name removed] who was horrible. I hope you care enough about your family member to stay clear of Atria in Plainview as this was my horrific experience. PS That month approx 7 residents left the faclity

We felt very comfortable with our tour at Atria Plainview. We are actually signing a lease agreement with them. The atmosphere, living unit accommodations, medical support services, meal offerings, and social, physical fitness and comfort amenities were all beyond our expectations.

Deteriorating quality, inadequate staffing and really horrible food. The upper management does not want to improve it. They are sucking money as fast as they can and serving poor, non-nutritious food with only one or two servers per meal. Today lunch took 1.5 hours from sit down to stand up. Fewer choices on the menu at each meal, and today only one of two soups was available. chicken noodle had NO chicken and NO noodles. Just broth and frozen carrot squares. The food is really a sore point but they want to do it on the cheap so its not fresh. Just open a package from Sysco. Please stop running these pie in the sky reviews from 4 years ago. The place is really going downhill Family Member of long-time resident, paying about $9500 PER MONTH.

OK my mom has been there several years. The food is abysmal. Poor in terms of nutrition, quality and freshness. Sugar treats every day one hour before dinner and sugary desserts with lunch and dinner every day. I've seen them give out little bags of potato chips, canned fruit salad, little fried fat-bombs from Sysco and plenty of junk food - for so called snacks one hour before dinner. Very scant servers in the dining room. The food seems to be mainly from Sysco pre-packaged. The fruits and vegetables are usually unappetizing and I don't think they have a proper kitchen. Breads are the whitest, cheapest garbage. The residents and families complain but it just keeps getting worse. Even after multiple calls to upper management, there seems no desire on Atria's part to improve. Many residents have left and we are looking. During most of our tenure we figured all these places have ups and downs, but the quality at this place is deteriorating so much that finally leaving is becoming an attractive option. NOTE: A few wonderful, dedicated and capable individuals make the place run and the activities are generally good-BECAUSE of these key people, but the overall structure is just to suck the money out of these residents and their families while giving minimal in return. They nickel and dime everything material they can. The goodness of the few caring staff is the one thing Atria can't ruin.

My mother is a new resident at Atria Plainview, and the formerly isolated, tedious life she has lived the past several years (especially since no longer driving) has done a 180! She's busy morning, noon and night, taking advantage of the many varied activities offered. She sounds bubbly and enthusiastic whenever we speak. The staff has been wonderful in helping her make the transition from independent living, and many of the residents have been quite friendly and welcoming. Other than the high cost, which unfortunately is unavoidable, the only slight downside is the food, but we've been told they're getting a new kitchen manager from another Atria who (we hope!) will turn that around for the better. Overall, we're very happy with this facility.