Sunrise of Des Peres

I would praise the care staff , facility, and support that my loved one is receiving. Unfortunately, I cannot say anything positive regarding the billing, accounting and administration of those matters. I have not been able to use the portal due to invoices being incorrect, and the portal will only accept full invoice payment. This aspect of my experience is very disappointing.

I would recommend you check the community out to see if it would be a good fit for your loved one. The staff communication with the family is very good when we have questions or concerns. There are three meals and day served and there choices to choose from. There is flower arranging, music, church services, and more as some of the activities offered to the residents.

There is not enough staff to take care of residents, leaving them to fend for themselves. They lose their clothes, don’t do laundry for days and had my residents’ dirty clothes left in the shower. It takes them way too long to respond to a residents call, or end up never coming. They lie about incidents with residents because they think they’re too old and senile to remember or care. A joke of a place that needs to shut down they aren’t helping anyone.

They've been fantastic. Given the circumstances my Mom is in, they have provided the absolute best care possible for her. They've really assisted in helping her get to a place where she may be able to have some independence. We feel that in a nursing home, she might not have have had that opportunity. So this has actually been very helpful and good for her. They've been incredibly patient and kind, and so helpful in the ever-changing situation my Mom is in.

It was a good experience. I thought it was a good community for assisted living. The staff was very friendly, including to all visitors. And they were very accommodating with questions and providing help. The facility was nice. It had an atrium that was very nice, and there were a lot of outdoor features, so it was pleasant to sit outside. The grounds were very nice.

They are very short staffed, the staff to resident ratio is low. Some things that we were told that they offered are not actually offered. They do not seem to have a lot of activities offered. They have lack of spiritual support for the residents. The head guy [name removed] has been great. We do like the staff members that they do have here and the facility itself is beautiful.

Through this pandemic, I feel they have done a good job holding things together. The communication between the staff and the families is very good. They keep us updated with any Covid information and info about our loved one. I would recommend this community to others

They are very flexible to your needs. They have Independent Living, Assisted Living as well as Memory Care, so residents can age in place. They are very easy to work with. The chef just came up to talk to me about my dietary needs. They have a gazebo, outdoor eating area and walking paths. The rooms are laid out well. They are in the process of remodeling and upgrading the rooms. They have wide hallways, which works well for my electric scooter. I feel safe here. The entrance is very attractive, it does not look or feel like a hotel it gives it a more home-like feel.

$3,011.00. Closer to 270 but still one way traffic pattern. Easier for girls to visit grandma. More expensive, add on costs bring it closer to $5,000.00/month. Visited on Saturday and told I would receive a call back on Monday. Today is Wednesday and still no follow up. VERY CONCERNING.

This not all inclusive. $$$

I would never recommend this place for your loved ones. They have lied to us and allowed our loved one to starve to death. They consistently blamed it on the disease. We feel we were misled by the facilities. Please make sure you visit often so you can check on your loved ones.

We had a great visit w/[name removed] & the staff, absolutely loved their “house dog”, Darcy: she was so sweet. We will definitely consider this location.

We are so pleased to have found a place where we are comfortable having mom live. She is not able to articulate her needs, but the staff is very attentive and responsive to her.

[removed], the sales director was great and informative and the facility is very nice. We plan on trying to get mom into this facility soon.

I helped my friend get in this community. And I love how personable the staff is everyone knows him and his wants and needs. It is always clean and kept up. The quality of the food is good and he cleans his plate every time. He is getting his value worth. They try to engage him to join the daily activities. I would recommend this community.

So far, our experience has been rather frustrating at Sunrise. The community is very understaffed, and my loved one often has to wait 30 minutes or more to have someone help him get out of bed or to the bathroom. I’ve talked with the management about this, and I feel they are trying, but it still is an issue. I know that the staff does try, and many of them are very nice. However, my loved one generally feels that he is not receiving respect. The food is good here, and there are a lot of options available. That is something they’re doing right. They also had a really nice program for Veteran’s Day. However, they really don’t have much going on by way of activities. Overall, this community is very expensive, and while I know they do try, there are still many issues that need improved here.