Spring Hills Singing Woods

They have a high turn over at this community and it can be hard to get a hold of someone at this community. They lost the activities director for a while and now things are starting to pick up. I would be aware because of staffing that you may not get all of the care that you need. You do have to make sure that you are involved and making sure that your loved one is well taken care of. Sometimes they have agency staff come in and they are not there full time so things tend to get overlooked. I would just make sure that you are actively involved.

We're not feeling very good about Spring Hills Singing Woods right now. They just had a Covid lockdown, so all the residents were confined to their rooms basically, and nobody really came into my loved one's room to keep her moving or exercising or anything. And in general, aside from Covid lockdowns, I think they could have been more aware of how she's doing as well. But the staff I've met I think I are great.

Our first impression right away was just how friendly the staff members where. They brought so many different ideas to the table, they were always available and always were willing to help out. During the first week of her adjusting they called us everyday to keep us updated and that was something we really appreciated.

I would tell others that the major problem that we had was that when my mother fell, she was to go here for physical therapy and needed some serious help with that. I was informed that she would get that and I found out that she did not get one day of therapy while she was here. I called to get the schedule and that is how I found out, they never bothered to tell me. At first they were great with communication and then it was very hard to get a call back and there was no follow up with care. We would call them while on the phone with my mom and no one would answer. I even called the director and she was unable to get a hold of the staff. They are short staffed, there was only 1 staff member for about 80 residents overnight. We did not have a good experience with Spring Hills Singing Woods and I would not recommend them to others.

This is a new community. They don't give families a lot of great communication. The staff will let you know that your loved one will have tests done, but no one follows up with the results. I seldom get calls from the nurses.

Wonderful staff! They took exceptional care of my mother. they treated her like family. one of the criteria I had for finding a place for my mom was would I live there -and I absolutely would!!! it was extremely clean, neat, friendly, and lots of things to do. I can’t think them enough for the wonderful care they gave my mother!!!

Spring Hills Singing Woods is one of the best facilities in Dayton, OH. Every staff member is kind and patient with our parents and look out for them constantly. Our parents love the food (my step-father is very picky so this speaks volumes). The activities are catered towards the residents interests, including Irish dancers on St. Patrick's day, llama and animal visits, music and vocal concerts and a party for every holiday. There are daily exercise programs, crafts and puzzles, religious services and a strong sense of community among residents and staff. The communication with our parents continued care and changes in their health are communicated well. The administration and liaison between staff and residence/families exceeds our expectations. This community truly puts the residence and their families first. A few members of our extended family reside in differing assisted living communities within Dayton, OH and Spring Hills Singing Woods surpasses them all! I highly recommend this community for any family member!

We really liked this community. The welcome was friendly and warm, the common areas were neat and well decorated. We saw many residents moving around and talking with each other. The folks who showed us around were greeted by residents and in turn called them by name. The layout was simple so Mom would be able to find her way around pretty quickly. The rooms, even the studios, we arranged nicely so that the 'bedroom' is separate from the sitting area. They had a nice kitchenette set up. Personal care costs were reasonable for Mom's. They do have Medicaid waiver spaces so there is a very good chance we'd never have to move Mom if her stability, mobility decline.

So glad we moved here there. Wonderful place and keep her engaged in all activities she likes. Staff and residence are very friendly.

My mother-in-law is at Singing Woods. It has a very homey feeling to it. The rooms are good size, and the cost is good as well. The staff is very good. They are very friendly and caring. The director and nursing director are both outstanding, they always make me feel better and address any concerns I have. The sales person was very helpful as well. The nurses and caregivers are attentive. The food is very good. The grounds are absolutely beautiful. The facility is easy to get around because it is all on one floor. The other thing is, they have animals there that visit. Recently had alpaca's they were adorable and the residents loved them. They have activities. They have sing alongs, entertainment, socials and daily excercise. Our loved gets great care and I would recommend them to others.

Mom has been doing okay since moving here.There have been some challenges to overcome but we are working through things. Mom will do the activities if someone comes and gets here which was one of the challenges we had in the beginning. Mom has a nice patio right off her apartment which is nice she can sit and enjoy the weather when it's nice. They have an outdoor courtyard that is secure so no worries about anyone wandering away from the property. The food is excellent. The community is well kept and maintained.

I moved my Mother to Singing Woods from another facility where she had been a resident for 2 1/2 years. What a contrast - a positive one. All the staff have been so friendly and helpful. My mother and I have felt welcome and special from day one. The nurses & caregivers interaction with her is amazing. They are patient and kind. She has been at singing woods for over a year now and she has received excellent care. I have not one complaint and I have not regretted moving her one bit. I can relax and know she is receiving excellent care.

My Mom is treated with great care. People working here always know where she is and what she is doing and how she is feeling. The staff is so in tune with each resident and residents laugh and interact freely with staff, with guests and with each other. The overall atmosphere is upbeat and jovial. Happiness is not drug induced, it is a product of caring people.

First of all, I was very conflicted in writing this review. I really do like some of the staff members and administrators at Spring Hills. [Removed] are both accessible and very polite. The problem is that I have talked to [Removed], whom I usually deal with, probably a good hundred times since my mother has been there. Why? Because what is promised and put into the care plan is not being done. All my concerns are pleasantly addressed but 90% of them are never resolved. As for myself, I am retired and have visited my mother 3 times a week 5-6 hours a day for the last two years and seven months, the entire time she has been at Spring Hills Singing Woods. So I know what I am going to speak about in this review. My mother, [Removed], has Alzheimer's. She is in her sixth year of this terrible disease. She is in the Assisted Living Section at Spring Hills. She does not wander and she is the most pleasant woman you could ever want to meet. Unfortunately, she can't remember what happened 5 minutes ago. She is on a care level 3 and has a fairly simple care plan. My mother is not in a wheel chair and does not have any bowel problems. She DOES need help getting dressed in the morning and at bedtime and assistance to and from meals. Her room is a good long ways from the front entrance and the dining room and since she has Alzheimer's she may not remember the way. Before I get more deeply into care plan issues let me address the most serious concern I have dealt with and that is running out of my mom's medication(s). This has happened at least three times with my mother in the two years and seven months she has been there. This is unacceptable and must NEVER happen as this could cause fatal consequences. It was addressed quickly but only after I brought it to the administrator's attention. Now, for the care plan. I ask for two hour checks to make sure mom is ok, the toilet paper is filled and the room is in order (not too hot, not too cold, room a mess). Mom does not know how to do the temperature controls on the heating and cooling unit in the room. I have come in and the temperature in the room is too hot or too cold. I have come in and it is turned off completely. On mom's unit in her room the button that adjusts the desired temperature does not work right. New employees are not told of this and they adjust it incorrectly or just turn it off. When I ask that it be fixed I was told it was an old unit and there's nothing they could do. I checked the filter and it was caked with dirt. I cleaned it myself. As for the promised two hour checks, many, many times they have turned into into 5-6 hour checks and many are just an aide sticking their head in to say "you ok" and leave. That is NOT what the care plan calls for. They are supposed to do a walk thru to see if the toilet paper is out, and the bathroom or other parts of the room need attention. I have come in to find toilet paper empty and the bathroom a mess. I have asked for the lights to be left on during the day. The room is very low light when the lights are not turned on and my mom's vision is poor. Guess what? I have came in and still do, only to find my mom sitting in the dark. Luckily I leave one light in the corner on for mom all the time. Mom is supposed to get help with dressing in the morning and evening before bed. Many times I have come in and she has had mismatched clothes on, which to me indicates she never got the help she was supposed to get. She is supposed to get help getting into her night gown and put into bed by 7:30 pm. I call at 7:30 and mom is still sitting on her couch and no one has been in to assist her. I have called at 8 pm before and mom is still sitting there, half asleep on the couch when I call. I have put up many signs in the room just to get mom's blinds pulled up every morning so light comes into the room and she doesn't have to sit in the dark. That was a battle that took two years to get done. In the dining room (90% of the time), none of the aides (the girls in red shirts) assist the patrons who need help (people with dementia, people in wheelchairs, or just people who need a coffee refill). How do I know this? Because I have eaten dinner with my mother there for two years and seven months, three times a week. Many times the residents wait 15 -20 minutes before someone will fill their coffee cup when they first come down. Don't expect dirty dishes to be taken off the table during the meal or your loved ones being ask if they are ready for dessert. In over two years coming to dinner with my mom three days a week, have I yet to hear a server come over and ask a resident "is everything ok or can I get you anything else". When I am there, there is always a minimum 20-30 minute wait time between when the resident is done with dinner and a server asking if they want anything for dessert. Don't get me wrong. There are good things. The building is beautiful on the inside and beautifully landscaped on the outside. the girls that sweep the hallways do a great job. The front desk personnel are helpful and friendly. The activity people are great. The chef in the kitchen has addressed some of my issues and is very friendly and helpful when I see her. The administrators are friendly and polite. BUT, and that is a big but, if problems don't get resolved and your loved ones with disabilities don't get the care and compassion they deserve and that they are paying their life savings to get, it is all smoke and mirrors. I can honestly say that there is currently only one aide that works there that I trust to follow the care plan and take good care of my mother. The other good ones have left for jobs that pay a quarter or fifty cents more an hour. Spring Hills needs to offer an incentive or merit raise program so good employees are rewarded and offered pay raises. Otherwise the good ones will continue to leave and seek higher paying employment. I would love to be a part of a training class for new employees and give the perspective of a family member. No charge. If after reading this you wonder why I keep my mother at Spring Hills, it is because moving her would only confuse her and accelerate her decline and I will not do that to my mom at this juncture in her illness. I think at the very least, family members deserve the peace of mind to know there loved one are getting the care that they are promised and paid for. So far I still long too see that day.