Ridgeview Place

We had a wonderful tour experience with Ridgeview Place. Unfortunately, this location was the furthest from our family which is why we decided against them, but others than that it looked like a great facility to have a loved one at.

Ridgeview came highly recommended by 2 different sources. We were in an urgent need so I did not have much time to shop around. The cost for the room is reasonable and comparable, but the cost of care is quite high comparatively. The care is great - but definitely expensive. We are pretty happy with the experience overall and would recommend them to others looking.

The staff that assisted our loved one daily were great, but the management was not. they were not clear with regards to their point system. At the beginning of the month we thought the bill was one amount and then by the middle of the month the bill was twice as much. It was never communicated to us, we felt blindsided. The cooperate management billing and what the local management was telling us were not connecting

Unfortunately while our loved one was at Ridgeview Place they declined very quickly - it was nothing of the communities fault it was the type of dementia they had. During that experience we were very happy with the community. They had a lot of great helpers and aids that became very special to us. The nurses there were just fantastic.

They take good care of my loved one, but they lose her clothes and linens, so you have to keep an eye on that. She's wearing other peoples clothes, which I don't fully understand. I did address those concerns to them; they were very friendly and they speak of efforts, but I haven't seen any results just yet. Communication between the community and myself is good and is usually person to person, or through telephone & email. Overall I would recommend Ridgeview Place to others.

They're always very friendly. I think management and sales exaggerates a little bit when you're trying to figure out if it will be a good fit for your family. I was told if somebody wants a snack, it doesn't matter if it's midnight. You could call and ask for a sandwich, and they would make it. But after moving in, I was told that's not true, that the kitchen closes. So I would just recommend getting anything important in writing. The way they do their points system bothers me. When someone moves in, they reevaluate them after only two weeks, and they haven't even had time to adjust to a completely new lifestyle yet. My loved one seems happy with the food overall, The flavor is good, although some cuts of meat can be hard for seniors to chew. Their activities are one of my favorite parts. The gal who does those is really good at her job and good at communicating with elderly people, people who forget, people who get cranky. She's very personable. And I also appreciate that there's somebody there 24 hours to care for my loved one, which is important.

My loved one did not like the meals and we did not feel like they got enough food. One time they bought in a potato and it was so cold and the meals are not very nutritious. The activities director at the community was very good and worked well with the residents. I would say not to go to this community. This is my first experience and at first it appeared to be really great and the place looks lovely but once you are in things change.

I love them and thrilled we were guided this direction. They have great staff and a warm atmosphere.

I would highly recommend Ridgeview Place. Dad is very happy there. He was pretty miserable at home by himself prior to moving in. It took him a little while to adjust, be now that he has, he's getting along very well. He goes to pretty much every activity. He tells me it feels like home. When I take him home with me for dinner, he's always anxious to get back. He's very happy there.

Ridgeview Place is a very clean community and during our loved ones stay the staff members and their care was just wonderful, everyone was so great to work with. The nurses were always visiting our loved one 24/7 and keeping up communication with our family. Nothing was ever out of place. The nurses were just on top of everything and we would highly recommend.

This was a nice clean environment for my loved one. The community is short staffed, like any other community right now. Anytime there was a concern or question, the staff was good about the follow up and follow through.

Although we did not go with Ridgeview Place, I was very impressed by everything that I saw during my tour and speaking with them.

The community is clean, some of the staff members were great and others we felt should not be in the business. The meals were awful, and for what the residents and families are paying they need to up their food menu. The activities were good considering the staffing issues, but we still wish they did more things off sight for the residents.

Our mom was here for 3 months. Caregivers are poorly trained and grossly under staffed. Staff is not trained in basic caregiving. Our mom could not walk/stand so she relied on the staff. Response time for assistance was 15 minutes or longer. At night it could be 30-45 minutes. Some of the caregivers were rude and made my mom feel that she was bothering them when she pressed her pendant for assistance. Mngmnt did a horrible job monitoring their staff. This facility is not a good fit for residents that need extra help. House keeping was horrible, and most caregivers are unaware of residents basic needs, they are preoccupied with other tasks such as kitchen cleanup/laundry that helping residents suffered. Several times meals were missed or she was feed soup two meals in a row because they ran out of the food from the dining room. (If you eat in your room due to physical limitations you are fed last). If your loved one needs extra help, Ridge view Place is not the right facility.

The only reason we did not go with this community is because it cost more money. Outside of this the community was beautiful and great. This was our second choice.

I would highly recommend it. They provide friendly service and a great environment. The food is good for my loved one. It is warm and not always meat and potatoes. The staff are good to work with and they are great people.

My dad has only been here during covid. I think they are in the process of trying to write the ship a bit, there seems to be a lot of staff turnover and they were not prepared for their residents to quarantine in their rooms and my dad got infections from that. I did like the facility in the first place because it was smaller and I felt like they were a bit more eyes on but they suffered due to covid and could not jeep up with care. They did recently hire a new director so we are hoping for the best.

My review of the facility is during covid. We chose Ridgeview Place at the time because of the location and for the advertised services, it seemed that the price was good. After dad went in here, there seemed to be a lot of turnover in staffing and inconsistencies. I was not particularly happy with the quality of care that he received here. My dad tested positive for covid and I was not notified for at least 2.5 weeks after, he was also sent to the hospital and I was not notified until the next day. The communication was just not good and sometimes was conflicting. I could not tour or go talk to people face to face, in a different environment without covid, I think it could have been a better experience.

We chose Ridgeview Place because they were able to get my mom in right away and there was no waiting list. We also wanted a smaller facility, we thought she would get better personalized attention this way. They have about 50 residents here and 22-24 staff, so they have a good staff to patient ratio. About once a week, they send out an email to let families know in general what is happening inside the facility. We have had a great experience here and would recommend it to others who are looking.

My loved one really enjoy Ridgeview. The staff were great. The community was clean. My loved one's room wasn't getting cleaned as I had hoped it would, especially in the bathroom. The younger staff would call my loved one by their first name, and my loved one felt disrespected. They felt that their request wasn't be heard, so the family had to meet with administrative. Ridgeview Place had a lot of activities for the residents to participate in. Some of them were outings for the residents to go to for lunch and shopping, playing bingo in the community, arts and crafts and other activities.