Symphony at Mentor

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It feels like a brand new facility, it is spotless, shiny and clean. The staff is very welcoming and excited for families to come and visit. Our loved one says really good things about the meals and dining service, and the activities are starting to come back. The value for cost is definitely competitive, but they are doing a good job.

We do know they have activities, however we only hear about them through the nurses and if our loved one participates in them

The staff members are wonderful, and we do know the offer activities but we are not sure if they are able to have them because of the pandemic. They have been keeping us well informed with everything regarding our loved ones health.

Symphony at Mentor treats all the residents like family. The staff doesn't look at it as a job, they look at as caring for a family member. Tracy the Director of Nursing goes above and beyond for the staff and the residents.

A heartfelt “Thank you” to the staff. I am so happy that we chose Symphony at Mentor as my aunt’s home. Her dementia requires a residential placement for her and I feel certain that she is happy living at Symphony. My aunt has been a resident for 2years and I am often there for visits and events (before Covid restrictions). I see wonderful care, genuine interest and happy faces during my visits. [name removed] does a great job of working in recreational/social activities while coping with the many restrictions Covid has created. [name removed] is always warm and supportive in any situation between us about health and happiness concerns for my aunt as well. [name removed] is a friendly and pleasant voice on the phone whenever I call Symphony. All the staff I’ve meet have been pleasant and outgoing during my visits. I recommend Symphony at Mentor as a comforting and activity focused home for anyone needing dementia care.

I have recommended them to a neighbor. The food was excellent. The room size and layout of the community was good. The staff was half and half, some were nice as could be and others were just punching the clock. I was very satisfied with Symphony. My husband was there from November to April, I brought him home and he passed. I never got a sympathy card or call, which hurt my feelings.

Very informative, clean and a friendly staff. This place is very quaint. Feels very home like. I like the security of the building and the floor plan of the rooms.

Moving dad did not come without some challenges however things seem to be getting better. He is happy there meeting new people and doing some of the activities.The staff has been wonderful very nice and helpful.The community is clean and well maintained just recently renovated within the last year. Dad seems to like the food some days better than others.

Things are going very well here for my wife and I am also surprised at all the activities they have and how busy they keep the residents. They have two nice courtyards and they do activities out there as well, My wife has even started to make friends. The food is so, so but my wife is eating well and I enjoy going over to be with her every day.

I'am very pleased with my love one move to this community. They have an excellent staff, and they are taking great care of her, and her needs. I know she is safe, and receiving great care. They have been very responsive, and helpful whenever needed. The community looks good when I visit, they do a good job with the cleanliness. There are activities offered, and the meals are good. I'am very satisfied with all they have for us. This community is working out well for my love one, and her needs. I would recommend it overall.