Renaissance North Tampa

They could improve on the billing process. The food could be improved, and the dining area could be upgraded. They have a swimming pool, and transportation, which is great. I picked this community because it was top of the line compared to other places. I would recommend to others if they improve with the staff.

They're understaffed and suffering because of it, especially in the kitchen. They make you believe they will be more interactive than they actually are. Grounds are beautiful. And the residents are friendly and kind. Overall would recommend.

I'm so glad my mom is here at this facility. It's always clean and always smells nice. There's a handful of staff members who know me by name and give me updates on my loved one. Communication with the family is very important to me and it's very good here. I can call and talk to the staff anytime and they really know what's happening with my loved one and also respond quickly. Housekeeping and Laundry are once a week and seem to be very well done. My loved one doesn't participate in the activities (not their fault at all), so I can't really rate those. The only problem I'm currently having is with the business office. They've had some turnover recently and I'm having a hard time getting a call back to address my billing questions. Otherwise, things are great at this facility. I would absolutely recommend this facility to family and friends.

We've been very pleased with our experience here at this facility! Everything has gone smoothly. The staff and residents are all very friendly and welcoming. The atmosphere is very welcoming also. They offer so many activities and even have an in house salon, which my loved one is enjoying. The housekeeping has been wonderful as well, it's been a great help! Meals and dining is great, my loved one raves about the food. I would absolutely recommend this facility to family and friends.

Everything has been working out great for us at Renaissance North Tampa. The staff are very helpful with any questions or concerns that we may have. I would recommend this community to others looking.

There has been a major problem with the food situation. We are not happy! The chef left and went somewhere else I'm assuming because they weren't paying him enough then a bunch of the waitresses left that were so sweet there we love them because they wouldn't pay enough I think the guy that runs the place wants to do it but it seems like the corporation is being cheap and it's really gonna give them a bad reputation

The room was ready for him on his first day and well supplied to meet his needs. The staff was extremely kind and attentive and came by with the activities coordinator and nurse to review procedures and let my FIL know what to expect. It was definitely comforting. A few moments after we arrived, staff came bearing a welcome basket with snacks, candy, and water. These measures made what could have been a stressful experience into a much more comforting one. Once settled in, care went down in quality. My FIL commented that he was frequently forgotten, and his meds were not given. When I forgot to sign him out once, he noted "they'll never notice as they don't come by to check on me." That was correct - his absence was not noticed. He said many residents had complaints about the lack of attention. He thought the meals were ok but "not great". I had trouble getting assistance when I needed it. The front desk was rarely manned as they shared an admin with another building. I had to hunt staff down in the halls, who often responded "that's not my area, and <name> that handles that is out." Staff members appeared hassled when asked to assist.

What we really like about the Renaissance North Tampa community is the building itself and just how clean everything is. We do not have much feedback over the meals and dining service, as well as the activities but based on our families experience so far we would recommend them to other families looking for a place for their loved ones.

My loved onewell taken care of. They are given alot of love and attention. Overall, my loved one is very happy.

If your loved one only needs minimal care, this would be a good place. If your loved one needs additional medical support I wouldn't recommend the community. They weren't able to provide the medication management, dressing, feeding, and bathing assistance that my loved one needed. I paid extra for extra services my loved one needed. The first week was great. The second week they didn't have enough staff and then there was COVID in the community. My loved one needed assistance with cutting the food, and this wasn't happening. I had a staff member that stated that my loved one was too far from the nurses and aides. The new nurse manager in memory care was concerned they wouldn't be able to care for my loved one. They didn't have staff to take care of the laundry and ended up taking laundry home to do it. I found dirty sheets and linens in the process of reviewing my loved one's room. The community held me to the 30-day clause since I decided I didn't want my loved one to stay since they didn't have enough staff to take care of my loved one.

I’m in the process of assisting a friend move into independent living. Renaissance was the first facility we visited and were impressed from the minute we walked in. We did go to one other establishment but my friend said … we don’t need to look anywhere else I feel comfortable at The Renaissance and that’s where I want to live. When we went to sign papers we were introduced to everyone, a tent card was placed on our dinner table welcoming us, and my friend actually met his neighbor. The assistance as well as the welcoming atmosphere helped take weight off my shoulders…knowing that my friend will be happy.