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Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

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Celia - Loved one of resident/client
4.0
A friendly environment for mom!

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.... Read more

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About the facility Brookdale Lake Highlands

These are your years to make the most of, which means your preferences and care needs come first, at Brookdale Lake Highlands. With memory care and assisted living services available when needed, you and family members alike can rest easy knowing staff is prepared and ready to assist. Rest assured, Brookdale’s skilled team members are available 24 hours a day, seven days a week to be alerted to an emergency. The community also includes an enclosed courtyard and garden, as well as monitored entrances and exits.

In addition to the community’s safety features, residents can look forward to assistance with medication management, bathing, dressing, and grooming. Plus, staff manages meal preparation, housekeeping, transportation, and other daily chores, so you can make the most of your free time. While you’re here, don’t forget to take advantage of the concierge service, postal services, and the beauty and barber shop, as well. With a plethora of useful perks within your reach, your days may begin to feel lighter.

Community Services and Amenities

Residents in assisted living have an abundance of engaging activities to look forward to including mix-and-mingle socials, live musical performances, movie nights, and off-site excursions to the Elks Lodge for bingo. For those...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Lake Highlands is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Lake Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Brookdale Lake Highlands

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Amenities at Brookdale Lake Highlands

Community Details at Brookdale Lake Highlands

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews

for Brookdale Lake Highlands
3.5(40 reviews)
Write a Review

Cleanliness

3.6

Friendliness

3.8

Meals & Dining

1.0

Care Services

3.5

Activities

3.6

Staff

2.0

Value for Cost

3.6

Overall Experience
12
16
3
2
7
Date Submitted
1
2
2
Reviewer
0
21
19
0
Care Received
2
0
1-20 of 40 reviews
Sort by

2.0
David B - Toured community
Assisted Living
June 28, 2022
Verified Review
Tour of Brookdale

I toured Brookdale Lake Highlands, and the facility was very old & looked old as well. When talking to some of the residents it seemed like they weren't as happy, they seemed kind of down. Th staff wasn't as nice either. The guy who showed us around was awesome; but other staff we met weren't as friendly.

Response from Brookdale Lake Highlands

June 29, 2022

We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.


1.0
anonymous - Loved one of resident/client
Assisted Living
February 24, 2022
Verified Review
For independent living only

They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.

Cleanliness

1

Meals & Dining

1

Care Services

1

Activities

4

Staff

2

Value for Cost

3

Response from Brookdale Lake Highlands

March 14, 2022

We take your comments seriously and are committed to providing quality care and services to our residents and their families. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.


4.0
Celia - Loved one of resident/client
Memory Care
October 26, 2020
Verified Review
A friendly environment for mom!

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
Glenn Pennington - Loved one of resident/client
Memory Care
March 27, 2019
WORST PLACE ON EARTH

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Brookdale Lake Highlands

April 8, 2019

The care and safety of our residents is our top priority, and we are sorry to hear you feel this way. Our management team reached out to the resident's responsible parties and have discussed any concerns they may have had.


0.5
anonymous - Loved one of resident/client
Memory Care
November 22, 2018
Never Put Your Loved One Here

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

1

Value for Cost

0.5


0.5
anonymous - Loved one of resident/client
Memory Care
November 22, 2018
Never Ever Place Your Loved One Here

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.

Cleanliness

3

Friendliness

1.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.5
Patricia Strunk - Loved one of resident/client
Memory Care
June 8, 2018
Guardian Angels

The Brookdale Lake Highlands memory care unit is awesome! The entire staff takes personal interest and gives loving care to every resident. My mom is quite happy and I am very grateful to her Guardian Angels and all the support they give me. The facilities are nice also. I would highly recommend this amazing team and property.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.0
anonymous - Toured community
Memory Care
April 6, 2018

I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The memory care has an outside garden area that residents in memory care can use. I liked this facility for its homey feeling.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Toured community
Memory Care
September 8, 2017
Verified Review
This community went beyond 5 stars

The staff here have gone above and beyond in trying to help me with my mother. They have done several tours for her and my family and they even went to my mother's home. This is a very wonderful community and I felt that my mother would do well here, they would make sure that she was safe and well taken care of with her memory care. Unfortunately, my mother has refused to leave her home. I have recommended this community to my friends and family and I am still hopeful I will be bringing my mother here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
September 5, 2017

I toured this facility. It was a very nice and homey Brookdale place. I think it could be a good fit for my mom when she needs assisted living because they can accept Medicaid.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
June 1, 2017
Verified Review
So Far All is Well

So far everything is working out pretty well for my mother with her move to this community. I'am satisfied with her move here. I know she is safe, and receiving good care. The staff has been attentive, and helpful. They do a good job with the cleanliness of the facility. This community has worked out well for us, and I would recommend it.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.5
Karen Williams - Toured community
Memory Care
May 16, 2017
Great!

I recently took a tour at this wonderful location Brookdale Lake highlands. I was greeted by warm and friendly staff, I was taken on a very detailed tour by the executive director who was so sweet and geniune she really cared about my concerns and wants for my mother, [Removed] was awesome. This location was amazing and organized they truly left me with one of the best experiences I've ever experienced. But pricing was a issue and we are working on getting through that mild stone so my mom can join this beautiful facility.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
January 10, 2017
Verified Review
An Enjoyable Community

My loved on has been in this community since before Christmas. When I spoke with her she told me she likes it there and says that it is okay. The have met her needs and likes for her to enjoy her new stage in life.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
December 7, 2016
Verified Review
Fixer upper!

The walls were painted a dark color and that made teh community very dark. The entrance had boards and stuff that needed to be done to it. It was not presentable. I just did not care for the community at all.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
anonymous - Loved one of resident/client
Memory Care
October 26, 2016
Verified Review
Everything has Worked Out Well for Us Here

Everything is working out very well for my father. He is doing very well, and I'am pleased. They are providing with him with good care. Everything has worked out well for us here. He is safe and being cared for very well at this community. I'am satisfied with his move here.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


2.0
anonymous - Toured community
Memory Care
October 18, 2016

Too dark. Needs repairs. Staff nice.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


3.5
anonymous - Toured community
Memory Care
August 15, 2016
Verified Review
Brookdale is a nice community!

The person that conducted the tour was very nice and was able to answer all my questions. The room they showed me was ok. This was a larger community and felt like you were in a hospital setting.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
anonymous - Loved one of resident/client
Memory Care
July 15, 2016
Verified Review
It Is Going Well Here

My dad seems to be in a really good place, he is a lot better than once he moved in. He gets 3 meals a day and likes it. The facility is nice, clean, and a peaceful place. I am really grateful for everything.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
May 26, 2016
Lots of potential here

We are new here and hope when mom settles in and communication gets better we will see better things.

Cleanliness

3.5

Friendliness

5

Care Services

3.5

Activities

3.5

Value for Cost

4


4.5
Carol Johnson - Loved one of resident/client
Memory Care
February 26, 2016
Verified Review
Great Place for Mom

On January 3rd we contacted A Place For Mom in search of an assisted living facility for our mother. Brookdale Lake Highlands was on the list they sent us, We moved our mother in on January 18, 2016. We are very pleased with level care she is receiving and the friendly, helpful staff. The food is great and the facility is always clean and neat. A few times we have had to ask more than once to get an issue resolved. The staff always responded in a friendly ,caring way and we have had every issue resolved. Jackie, Caria, Melody and Carol in the front office have made the move a very positive experience for our mother and the family. I would highly recommend Brookdale Lake Highlands,.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

3.5


Viewing 1-20 out of 40 reviews

Neighborhood around Brookdale Lake Highlands

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Frequently Asked Questions about Brookdale Lake Highlands

Brookdale Lake Highlands offers Studio and Semi-Private. Learn more.

Brookdale Lake Highlands has received an average review rating of 3.5 based on 40 reviews. See all reviews.

Call (214) 343-7445 to reach a resident at Brookdale Lake Highlands.

To reach a resident at Brookdale Lake Highlands call: (214) 343-7445



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.