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Best of 2024 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 1-2% of senior care providers nationwide based on reviews from residents and families.

Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238
9.4
Review Score
52 reviews

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Joel T - Family/friend
5.0
Great experience

Had to find an assisted living for my father. From the first encounter, [name removed] made this move as easy as possible. Everystaff member Is friendly, caring and helpful. The food is very appetizing.I give Brookdale Lake Highlands 5 stars.... Read more

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About the facility Brookdale Lake Highlands

These are your years to make the most of, which means your preferences and care needs come first, at Brookdale Lake Highlands. With memory care and assisted living services available when needed, you and family members alike can rest easy knowing staff is prepared and ready to assist. Rest assured, Brookdale’s skilled team members are available 24 hours a day, seven days a week to be alerted to an emergency. The community also includes an enclosed courtyard and garden, as well as monitored entrances and exits.

In addition to the community’s safety features, residents can look forward to assistance with medication management, bathing, dressing, and grooming. Plus, staff manages meal preparation, housekeeping, transportation, and other daily chores, so you can make the most of your free time. While you’re here, don’t forget to take advantage of the concierge service, postal services, and the beauty and barber shop, as well. With a plethora of useful perks within your reach, your days may begin to feel lighter.

Brookdale's HealthPlus program also provides a higher level of care without higher costs. With a focus on minimizing hospitalizations and emergency room visits, Brookdale HealthPlus offers care coordination, preventive health care services such as annual...

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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Brookdale Lake Highlands is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Lake Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

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Brookdale Lake Highlands9715 Plano Road, Dallas, TX 75238
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9.8
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9.8
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Studio
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Studio
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Studio
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1 bedroom
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1 bedroom
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Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
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Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care

Amenities at Brookdale Lake Highlands

Community Details at Brookdale Lake Highlands

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


More on this community


Reviews
for Brookdale Lake Highlands

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9.4
Review Score
52 reviews

Review Score

52 reviews
9.4

Out of 10


5 star

45%

4 star

33%

3 star

6%

2 star

4%

1 star

14%

A Place for Mom has scored Brookdale Lake Highlands with 9.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Lake Highlands has 52 reviews with an average "overall experience" of 3.8 out of 5.

How we score communities
Cleanliness

4.0

Friendliness

4.1

Meals & Dining

4.6

Care Services

3.9

Activities

3.9

Staff

4.8

Value for Cost

3.9

Overall Experience
23
17
3
2
7
Date Submitted
12
12
14
Reviewer
2
30
20
0
Care Received
10
42
1-20 of 52 reviews
Sort by

5.0
Joel T - Family/Friend
Assisted Living
December 12, 2023
Great experience

Had to find an assisted living for my father. From the first encounter, [name removed] made this move as easy as possible. Everystaff member Is friendly, caring and helpful. The food is very appetizing.I give Brookdale Lake Highlands 5 stars.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Mike M - Family/Friend
Assisted Living
December 11, 2023
Simply The Best

I can’t say enough good things about Brookdale Lake Highlands. Our loved one has so enjoyed living there. They take great care of him and always make our family welcome and at ease knowing he is well taken care of. Brookdale Lake Highlands is simply the best!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Louis A - Resident/client
Assisted Living
December 11, 2023
My over all experience is good

I enjoy living here the staff are always kind and helpful. The dining experience is excellent the food is good. I have live here at Brookdale for nine years and 8 months. I enjoy with Church Services and Activities especially the Men's Club.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Terry M - Family/Friend
Assisted Living
December 11, 2023
Very satisfied

We are so grateful for Brookdale! My step father is very happy there and is well taken care of by the sweet staff. He loves the courtyard and particularly enjoys the activities planned by the staff. I appreciate the routine he is provided and the communication the staff has with us concerning his care. We are content knowing he is settled safe and happy.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Carolyn V - Family/Friend
Memory Care
December 11, 2023
Happy family

We have a big family that comes to visit. Our loved one is getting great care. All of the associates are friendly and caring. They are at the top of their game. The community is well maintained and very clean. We highly recommend this assisted living and Memory care to anyone that is looking for a place to call home.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Joshua S - Family/Friend
Assisted Living
November 18, 2023
Very nice staff and environment

Great job staff was great food was good nice environment. Good time visiting my spouse’s grandparents .

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Denna L - Family/Friend
Assisted Living
November 18, 2023
New Home for Our Mom & Dad

Everyone at Brookdale has made this hard life decision much easier. The level of expertise in all aspects made this transition more bearable. They have a genuine concern for the care of our loved ones. We truly feel this is our parents new Home Sweet Home!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Connor H - Resident/client
Memory Care
November 18, 2023
The staff make my grandma feel happy.

My grandmother was at a plethora of homes and when she found brookdale, she felt at home. Why? The staff goes above and beyond, even going so far to bring my grandma to our home using their private shuttle on Christmas in the rain and stayed with her during our Christmas meal. I’ve never been happier with the care here and the staff make it a place she can call home.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
John & Monika - Family/Friend
Assisted Living
November 18, 2023
Brookdale LakeHigh has been Great.

[name removed] and the entire staff have been friendly and very helpful. They have been outstanding meeting our needs, and truly exceeded our expectations. Thank you Bookdale in Lake Highlands. We will surely recommend this community to anyone looking at assisted living.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Earnie R - Family/Friend
Memory Care
November 18, 2023
Love for someone I love

We have been very happy with the way they have loved on my sister in law and loved on my family. We look forward to coming and joining everyone here at the community. I recommend looking in to this community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Opal R - Family/Friend
Memory Care
November 18, 2023
Love for my sister

This is the best place we could find for my sister. They are so good to her. We are happy to be here and be part of the family. We reccamend this place to anyone looking for a home for their loved.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Anonymous - Toured community
Assisted Living
August 22, 2023
Verified Review
Experience with Brookdale Lake Highlands

The staff at Brookdale Lake Highlands is carefully screened during the hiring process to make sure that everyone is qualified. Communication with the family is excellent. The staff is responsive and helpful. The cleanliness and friendliness are great! We are not yet moved in, but our tour and dealings with this facility so far have been great!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


2.0
David B - Toured community
Assisted Living
June 28, 2022
Verified Review
Tour of Brookdale

I toured Brookdale Lake Highlands, and the facility was very old & looked old as well. When talking to some of the residents it seemed like they weren't as happy, they seemed kind of down. Th staff wasn't as nice either. The guy who showed us around was awesome; but other staff we met weren't as friendly.

Response from Brookdale Lake Highlands

June 29, 2022

We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.


1.0
anonymous - Family/Friend
Assisted Living
February 24, 2022
Verified Review
For independent living only

They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.

Cleanliness

1

Meals & Dining

1

Care Services

1

Activities

4

Staff

2

Value for Cost

3

Response from Brookdale Lake Highlands

March 14, 2022

We take your comments seriously and are committed to providing quality care and services to our residents and their families. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.


4.0
Celia - Family/Friend
Memory Care
October 26, 2020
Verified Review
A friendly environment for mom!

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
Glenn Pennington - Family/Friend
Memory Care
March 27, 2019
WORST PLACE ON EARTH

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Brookdale Lake Highlands

April 8, 2019

The care and safety of our residents is our top priority, and we are sorry to hear you feel this way. Our management team reached out to the resident's responsible parties and have discussed any concerns they may have had.


0.5
anonymous - Family/Friend
Memory Care
November 22, 2018
Never Put Your Loved One Here

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

1

Value for Cost

0.5


0.5
anonymous - Family/Friend
Memory Care
November 22, 2018
Never Ever Place Your Loved One Here

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.

Cleanliness

3

Friendliness

1.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.5
Patricia Strunk - Family/Friend
Memory Care
June 8, 2018
Guardian Angels

The Brookdale Lake Highlands memory care unit is awesome! The entire staff takes personal interest and gives loving care to every resident. My mom is quite happy and I am very grateful to her Guardian Angels and all the support they give me. The facilities are nice also. I would highly recommend this amazing team and property.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


4.0
anonymous - Toured community
Memory Care
April 6, 2018

I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The memory care has an outside garden area that residents in memory care can use. I liked this facility for its homey feeling.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


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Neighborhood around Brookdale Lake Highlands

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Frequently Asked Questions about Brookdale Lake Highlands

Brookdale Lake Highlands offers 1 Bedroom, Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Lake Highlands 9.4 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (214) 343-7445 to reach a resident at Brookdale Lake Highlands.

To reach a resident at Brookdale Lake Highlands call: (214) 343-7445



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.