Brookdale Lake Highlands

They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.

The Brookdale Lake Highlands memory care unit is awesome! The entire staff takes personal interest and gives loving care to every resident. My mom is quite happy and I am very grateful to her Guardian Angels and all the support they give me. The facilities are nice also. I would highly recommend this amazing team and property.

I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The memory care has an outside garden area that residents in memory care can use. I liked this facility for its homey feeling.

The staff here have gone above and beyond in trying to help me with my mother. They have done several tours for her and my family and they even went to my mother's home. This is a very wonderful community and I felt that my mother would do well here, they would make sure that she was safe and well taken care of with her memory care. Unfortunately, my mother has refused to leave her home. I have recommended this community to my friends and family and I am still hopeful I will be bringing my mother here.

I toured this facility. It was a very nice and homey Brookdale place. I think it could be a good fit for my mom when she needs assisted living because they can accept Medicaid.

So far everything is working out pretty well for my mother with her move to this community. I'am satisfied with her move here. I know she is safe, and receiving good care. The staff has been attentive, and helpful. They do a good job with the cleanliness of the facility. This community has worked out well for us, and I would recommend it.

I recently took a tour at this wonderful location Brookdale Lake highlands. I was greeted by warm and friendly staff, I was taken on a very detailed tour by the executive director who was so sweet and geniune she really cared about my concerns and wants for my mother, [Removed] was awesome. This location was amazing and organized they truly left me with one of the best experiences I've ever experienced. But pricing was a issue and we are working on getting through that mild stone so my mom can join this beautiful facility.

My loved on has been in this community since before Christmas. When I spoke with her she told me she likes it there and says that it is okay. The have met her needs and likes for her to enjoy her new stage in life.

The walls were painted a dark color and that made teh community very dark. The entrance had boards and stuff that needed to be done to it. It was not presentable. I just did not care for the community at all.

Everything is working out very well for my father. He is doing very well, and I'am pleased. They are providing with him with good care. Everything has worked out well for us here. He is safe and being cared for very well at this community. I'am satisfied with his move here.

Too dark. Needs repairs. Staff nice.

The person that conducted the tour was very nice and was able to answer all my questions. The room they showed me was ok. This was a larger community and felt like you were in a hospital setting.

My dad seems to be in a really good place, he is a lot better than once he moved in. He gets 3 meals a day and likes it. The facility is nice, clean, and a peaceful place. I am really grateful for everything.

We are new here and hope when mom settles in and communication gets better we will see better things.

On January 3rd we contacted A Place For Mom in search of an assisted living facility for our mother. Brookdale Lake Highlands was on the list they sent us, We moved our mother in on January 18, 2016. We are very pleased with level care she is receiving and the friendly, helpful staff. The food is great and the facility is always clean and neat. A few times we have had to ask more than once to get an issue resolved. The staff always responded in a friendly ,caring way and we have had every issue resolved. Jackie, Caria, Melody and Carol in the front office have made the move a very positive experience for our mother and the family. I would highly recommend Brookdale Lake Highlands,.