Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

Over 300,000 Families Helped

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By clicking Get Started for FREE, you agree to our Terms of Use. You also consent that we, or our partner providers, may reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our Privacy Policy describes information collection and use.

Brookdale Lake Highlands in google map
street view of Brookdale Lake Highlands

About the community Brookdale Lake Highlands

Retirement is the time to indulge yourself, to live purposefully and re-ignite some of those passions that got left by the wayside throughout the years. At our community in Dallas, Texas, which offers assisted living and Alzheimer's and dementia care services, we're here to help you live your best life.

With all of the recreational, dining, shopping and sporting activities available in Dallas, You'll never run out of things to do. You'll enjoy an activity schedule that includes trips to local attractions as well as fun events here at the community. We choose our activities based on residents' interests and histories. Current favorites include men's club, yoga, Bible studies, bridge club and live entertainment during happy hours.

Our community has a cozy and warm environment with common areas perfect for socializing, curling up with a good book or having a quiet chat with a friend.

Some of our amenities include:
Large courtyard with an area for gardening as well as bird watching
Private dining room for entertaining guests
Comfortable lounging areas
Activity room for arts, crafts and other entertainment
Beauty salon/barbershop
Pet friendly

Our assisted living residents receive support for daily...

Read More

Senior Living Options Offered

Assisted living
Memory care

Pricing for Brookdale Lake Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Lake Highlands

Community Details at Brookdale Lake Highlands

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian


Reviews for Brookdale Lake Highlands

3.6

(38 reviews)

Write a Review

Cleanliness

3.7

Care services

3.6

Staff

No data collected

Meals & dining

No data collected

Activities

3.6

Value for cost

3.6

Sort
Filters
Rating
Reviewer

Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
Next Reviews Page
1-20 of 38 reviews
4.0
October 26, 2020
Celia - Loved one of resident/client
A friendly environment for mom!

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.


1.0
March 27, 2019
Glenn Pennington - Loved one of resident/client
WORST PLACE ON EARTH

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Response from Brookdale Lake Highlands

April 8, 2019

The care and safety of our residents is our top priority, and we are sorry to hear you feel this way. Our management team reached out to the resident's responsible parties and have discussed any concerns they may have had.


0.5
November 22, 2018
Anonymous - Loved one of resident/client
Never Put Your Loved One Here

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.


0.5
November 22, 2018
Anonymous - Loved one of resident/client
Never Ever Place Your Loved One Here

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.


4.5
June 8, 2018
Patricia Strunk - Loved one of resident/client
Guardian Angels

The Brookdale Lake Highlands memory care unit is awesome! The entire staff takes personal interest and gives loving care to every resident. My mom is quite happy and I am very grateful to her Guardian Angels and all the support they give me. The facilities are nice also. I would highly recommend this amazing team and property.


4.0
April 6, 2018
Anonymous - Toured community

I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The memory care has an outside garden area that residents in memory care can use. I liked this facility for its homey feeling.


5.0
September 8, 2017
Anonymous - Toured community
Verified Review
This community went beyond 5 stars

The staff here have gone above and beyond in trying to help me with my mother. They have done several tours for her and my family and they even went to my mother's home. This is a very wonderful community and I felt that my mother would do well here, they would make sure that she was safe and well taken care of with her memory care. Unfortunately, my mother has refused to leave her home. I have recommended this community to my friends and family and I am still hopeful I will be bringing my mother here.


5.0
September 5, 2017
Anonymous - Toured community

I toured this facility. It was a very nice and homey Brookdale place. I think it could be a good fit for my mom when she needs assisted living because they can accept Medicaid.


4.0
June 1, 2017
Anonymous - Loved one of resident/client
Verified Review
So Far All is Well

So far everything is working out pretty well for my mother with her move to this community. I'am satisfied with her move here. I know she is safe, and receiving good care. The staff has been attentive, and helpful. They do a good job with the cleanliness of the facility. This community has worked out well for us, and I would recommend it.


4.5
May 16, 2017
Karen Williams - Toured community
Great!

I recently took a tour at this wonderful location Brookdale Lake highlands. I was greeted by warm and friendly staff, I was taken on a very detailed tour by the executive director who was so sweet and geniune she really cared about my concerns and wants for my mother, [Removed] was awesome. This location was amazing and organized they truly left me with one of the best experiences I've ever experienced. But pricing was a issue and we are working on getting through that mild stone so my mom can join this beautiful facility.


4.0
January 10, 2017
Anonymous - Loved one of resident/client
Verified Review
An Enjoyable Community

My loved on has been in this community since before Christmas. When I spoke with her she told me she likes it there and says that it is okay. The have met her needs and likes for her to enjoy her new stage in life.


3.0
December 7, 2016
Anonymous - Toured community
Verified Review
Fixer upper!

The walls were painted a dark color and that made teh community very dark. The entrance had boards and stuff that needed to be done to it. It was not presentable. I just did not care for the community at all.


4.0
October 26, 2016
Anonymous - Loved one of resident/client
Verified Review
Everything has Worked Out Well for Us Here

Everything is working out very well for my father. He is doing very well, and I'am pleased. They are providing with him with good care. Everything has worked out well for us here. He is safe and being cared for very well at this community. I'am satisfied with his move here.


2.0
October 18, 2016
Anonymous - Toured community

Too dark. Needs repairs. Staff nice.


3.5
August 15, 2016
Anonymous - Toured community
Verified Review
Brookdale is a nice community!

The person that conducted the tour was very nice and was able to answer all my questions. The room they showed me was ok. This was a larger community and felt like you were in a hospital setting.


4.0
July 15, 2016
Anonymous - Loved one of resident/client
Verified Review
It Is Going Well Here

My dad seems to be in a really good place, he is a lot better than once he moved in. He gets 3 meals a day and likes it. The facility is nice, clean, and a peaceful place. I am really grateful for everything.


4.0
May 26, 2016
Anonymous - Loved one of resident/client
Lots of potential here

We are new here and hope when mom settles in and communication gets better we will see better things.


4.5
February 26, 2016
Carol Johnson - Loved one of resident/client
Verified Review
Great Place for Mom

On January 3rd we contacted A Place For Mom in search of an assisted living facility for our mother. Brookdale Lake Highlands was on the list they sent us, We moved our mother in on January 18, 2016. We are very pleased with level care she is receiving and the friendly, helpful staff. The food is great and the facility is always clean and neat. A few times we have had to ask more than once to get an issue resolved. The staff always responded in a friendly ,caring way and we have had every issue resolved. Jackie, Caria, Melody and Carol in the front office have made the move a very positive experience for our mother and the family. I would highly recommend Brookdale Lake Highlands,.


5.0
November 9, 2015
Anonymous - Loved one of resident/client
Verified Review
top notch

Brookdale Lake Highlands is going great. She is doing really well here. It is top notch at this facility. It's way better than any of the other facilities we looked at. I am very pleased with our experience.


1.0
November 16, 2014
Anonymous - Toured community

This enterprise is absolutely driven by money. The mission and goals they state on their website do not at all reflect the culture of their communities. our experience in Arlington's Broadway at pecan Plaza and now Lake Highlands have been heart breaking and horrible experience on both the administrative and medical care side. The last place you should put a loved one.


Neighborhood around Brookdale Lake Highlands

See what the neighborhood has to offer and what’s nearby:

Brookdale Lake Highlands in google map

Frequently Asked Questions about Brookdale Lake Highlands

Brookdale Lake Highlands offers Studio, 1 Bedroom and Semi-Private. Learn more.

Brookdale Lake Highlands has received an average review rating of 3.6 based on 38 reviews. See all reviews.


Similar Senior Communities Near Dallas, TX

1 / 3

Brookdale White Rock

9271 White Rock Trail, Dallas, TX 75238
$X,XXX+ monthly

4.2

(20 reviews)

Studio, 1bd, Semi-Private

Avendelle Assisted Living Merriman

7125 Merriman Parkway, Dallas, TX 75231
$X,XXX+ monthly

4.5

(13 reviews)

Private, Semi-Private, Studio, 1bd

Autumn Leaves

1010 Emerald Isle Drive, Dallas, TX 75218
$X,XXX+ monthly

4.3

(37 reviews)

Studio, 1bd, 2bd, Semi-Private

Walnut Place - AL/MC

5515 Glen Lakes Dr, Dallas, TX 75231
$X,XXX+ monthly

4.1

(45 reviews)

Studio, 1bd, 2bd, Semi-Private

Adora Midtown Park

8130 Meadow Rd, Dallas, TX 75231
$X,XXX+ monthly

1.9

(6 reviews)

1bd

Le Reve Rehabilitation & Memory Care

3309 Dilido Rd, Dallas, TX 75228
$X,XXX+ monthly

4.0

(1 review)

Studio, 1bd, Semi-Private

Sage Oak - Lake Highland

5105 Creighton Dr, Dallas, TX 75214
$X,XXX+ monthly

Private, Semi-Private, 1bd

Arden Courts of Richardson Memory Care

410 Buckingham Road, Richardson, TX 75081
$X,XXX+ monthly

5.0

(7 reviews)

Studio, 1bd

Caruth Haven Court

5585 Caruth Haven Lane, Dallas, TX 75225
$X,XXX+ monthly

4.0

(14 reviews)

Studio, 1bd, 2bd

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.