2387 Boston Rd, Wilbraham, MA 01095
Orchard Valley at Wilbraham blends the best of assisted living with a small town atmosphere. Known for its working farms and annual peach festival, our community embodies close family ties, fond memories and lasting traditions. Just a short drive from Main Street in Wilbraham, MA, Orchard Valley has become a vital part of the local community. With thoughtfully designed apartments and carefully selected amenities, Orchard Valley succeeds in providing a comfortable, familiar feeling of home in a charming and spirited environment.
The Assisted Living lifestyle at Orchard Valley at Wilbraham offers a personalized balance of assistance and independence. Enjoy the privacy of your own apartment and the support of our caring staff for anything you may need.
The Harbor Program helps those with Alzheimer's and other memory impairments to stay active and engaged, supported by a caring staff, specialized programs, and a neighborhood designed just for them.
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Meals & dining
Value for cost
The community looks very nice when you first walk in, it has a very homey feeling to it. Looking at the activities they seem to be very good and we would recommend the Orchard Valley to others.
We toured Orchard Valley and it is a great facility. We still keep in contact with them and if it does not end up working out at the facility my loved one is at, we will be moving here. I give high marks to them for working with us and keeping in close contact all this time, they have just been great.
The person who took me on the tour seemed knowledgeable and understanding. She took the time to introduce me to each of the support staff we ran across in the course of the tour. The rooms had more of a "hospital" or "nursing home" vibe but were bigger than the previous facility. Perhaps it was just an older building than the other. still, the support staff seemed caring and efficient. I have to remember that a memory care unit is necessarily different from an assisted living facility.
One of my issues was they gave us a wonderful introduction to the place. It seemed incredibly warm and friendly. I thought the services they provided were spectacular. But as we moved through the admissions process, I felt they were pushing us to take make services than we wanted or needed. And it seemed like there were some things that were told to us prior to entering that were not so true once we got in there. To be fair, as soon as we moved our loved one in, they had a Covid outbreak among the staff. I would guess that our experience would have been quite different had we not been in that situation. I was very frustrated and upset with the staff for bringing Covid into the facility, and they had a really hard time getting it under control. I would guess some of it came from people gathering at Thanksgiving. But I'm sorry, you work in an assisted living facility with vulnerable, elderly people. And I think people should be more aware. They had a hard time quelling the infection in the staff, and then it started spreading to the residents. My loved one did get Covid. I don't think that was her primary cause of death - she had heart failure compounding the situation. One of the things that actually drew us to Orchard Valley was the fact that they had gone the whole year, all the way through to December, with absolutely no Covid in the facility. So I was impressed, and felt clearly they were doing something right. But maybe everybody got tired of all the precautions by Thanksgiving. Even so, overall it was a good place, they were just experiencing unprecedented challenges due to Covid. So there were definitely some things that were not okay, and definitely some things that were really great. They did a pretty good job keeping the place clean all the time. And it was a beautiful facility. They were offering activities, which was great. And my loved one particularly enjoyed the mindfulness and aerobics activities. The care was sometimes good and sometimes bad. She had OT and PT services there, which were really helpful to her, and those staff were very friendly. But Orchard Valley made a pretty serious supply mistake regarding our loved one's incontinence care. We had told them from the start that she was incontinent, and one day they called to tell us she was entirely out of pants and that they had absolutely nothing for her. I was completely appalled. How can that happen? I imagine these types of things were due to Covid and the fact that they were short staffed. The whole situation was really hard for me. I was immune-compromised, yet they would still ask me to come in and do things while there was active Covid in the facility. I did what I felt I had to do it to take care of my mother, but it made me very uncomfortable. She was there for such a short time, about six weeks. So perhaps this is not the best overview of what the facility is like. But it is what we experienced during a Covid outbreak in her time there. I will say that they were incredibly helpful at the end. They gave me good guidance and were very caring. They cared for her as best they could, but how do you properly care for people who are dying when you don't have enough staff? But they were very helpful to me and provided me with very good information, and I felt we ended up doing everything we could for my mother at the end. And part of that was on them, because they were so helpful.
The cleanliness of the community was excellent, however we still could not go inside the community due to the covid restrictions. They took excellent care of our loved one there, there was one woman in particular that treated my mother like she was her own. She would go in after hours and tend to her, and on the night she passed she stayed with her throughout the entire night and never left her side. Our mother at one point had to go into rehab at another facility and the manager fought for us to try and get her back in this community quickly so they could continue caring for her. We highly recommend Orchard Valley, we were very fortunate.
We chose Orchard Valley because they were one of the only facilities we could find that took her level of care. Most places said if she was not somewhat ambulatory they would not be able to take her. The room sizes here are average, she is in a studio. It is an older building so the doorways into the bathrooms aren't meant for people with wheelchairs. I would recommend the facility.
The overall appearance of the community was fine, however my father's room was always unclean and continuously had an odor. They should be checking on high risk residents more, especially during the night. For those who are known fall risks, it didn't seem that they had adequate protocols in place to protect them. The staff communication with the family could have been better. We felt that a lot of times aspects of my father's care were not being properly communicated with us. Now that my mother is in a different community with better care, I can see the lack of communication much clearer. We did not feel Orchard Valley was a good value. My dad was only there for a few days and the price was very steep. We saw a lot of fees, like community fees and service fees, added up quickly. We thought it would make a lot more sense if they could have charged us one flat fee for care and prorated us for the time he was there.
High quality, professional Assisted Living community. We liked it. It was a transition for my mom, but she adjusted quickly. They have a really nice garden area that is easy to access by the residents, It is secured and feels like a park. The food is pretty good. The sales person over promised and under delivered. She said my mom could get help with her dog and when we moved in that never happened. Otherwise we were happy.
A very good place for my cousin.
From the moment I entered the grounds I was impressed with Orchard Valley. The location and layout of the facility was inviting. Arrived early to evaluate spontaneous reactions and resident observations. The facility and staff interface with residents and my tour were most impressive. The cleanliness and brightness of the entire interior layout gave a warm friendly home-like feeling. Definitely comfortable with my first impression for a prospective resident.
So far, it's going very well. Everything has been a good experience. My loved one did mention that she has become a little bored with some of the activities that they have. As far as the meals, they did send us home with a meal and it was very good. Overall, it has been a good experience.
My family and I couldn't be happier with the care my mother is receiving at this community. There was a ruff adjustment process for her and the family, but now things have gotten better. My advice for any family about to go through this would be, to take your loved one with you to view the community's. Make sure you talk to them, and tell them you still and always will love them. We are very impressed with this place. This is a fabulous community. The nurses and staff is great. She hasn't fallen in a while,and that was a big concern for the family. I enjoy the way the staff calls her by her first name, they are very attentive and caring. Her move her has really provided the family with a peace of mind.
We were able to take a tour of this community. The people were nice and communicated with us well. We did like the place it just did not seem to work out. My loved one did not fit the criteria that they needed.
I love the place. My only concern is the cost. I am not sure how long my mother will be able to stay there as she is using her savings to pay her monthly rent. Her next months rent is $8000 That is crazy. How does any senior afford this. By the time I get to her age the cost will be out of sight. The grounds are beautiful, the people are friendly, the food is great everything is good except the cost.
This is a nice community. The staff is nice and caring. The food seems to be appealing. A little more communication is needed with the staff members where they discuss things with each other. Activities are offered. I would over all recommend this community.
The move to Orchard Valley at Wilbraham has been a transition. The staff are doing a good job caring for my loved one. The community is very well kept and clean throughout. They offer a variety of activities for my loved one to enjoy like the rosary group and musical entertainment.
This is truly a wonderful community and my father has adjusted well to it. I am pleased with everything they have done for us. The community looks great and everything looks nice and clean. The staff is wonderful, they are always there when he needs some help. They are very encouraging with the residents. They are always trying to get everyone involved in the activities. They offer great activities like bingo, movie night, wine and cheese, and many more. The food is great, they have a nice variety of food too choose from. It has been a wonderful experience. I have already recommended this community.
Response from Orchard Valley At WilbrahamMay 13, 2016
Your words mean everything to us! Thank you so much for sharing. Caring for seniors is not just our purpose, it's our passion. If you or your family ever need anything, please do not hesitate to reach out to the Executive Director, [removed].
My mother has been at Orchard Valley for 1 1/2 months. Her care and relationship with staff is exceptional. I highly recommend Orchard Valley to others looking for a home away from home for their loved ones.
Response from Orchard Valley At WilbrahamJanuary 19, 2016
Thanks! We take enormous pride in taking care of seniors throughout the aging experience. Please let us know if there is ever anything we can do for you and your mother.
My loved one stayed here for a short time, and while I thought it was a nice enough place overall there was some definite room for improvement. The facility itself was well kept and clean, and the staff were friendly for the most part. One reason we selected this community was that they offered a high level of care, but they seemed to have some communication problems between the various shifts of nursing staff. More than once when the extra caregiver we hired to help in the evenings arrived she would find that my loved one was wet and had not been changed recently. We were paying extra for a higher level of care and I just didn't feel like they really delivered on that, they could have been much more attentive.
Response from Orchard Valley At WilbrahamMarch 17, 2015
Thank you for sharing your thoughts with us. Your opinion, as well as the quality of care the residents receive, is extremely important to us. We strive to continually make improvements and your feed-back helps us accomplish that. Please contact the Executive Director ([removed]) regarding your concerns as it is our goal to not only customize care to the particular needs of each individual resident, but to also ensure their utmost well-being.
My aunt had a rocky start due to many changes in a short amount of time. She now looks at Orchard Valley as her home and loves it. The staff is great from administration down to health care helpers. The maintenance people are always willing to also help. The dining room is much like a restaurant and offers choices. There are always many activities to choose from on a daily basis. The staff's first concern is to help residents and their families. We are so glad to have chosen Orchard Valley . It is our second experience of choosing Orchard Valley for a loved one. The staff is wonderful and always greets us with a smile .
Response from Orchard Valley At WilbrahamMarch 17, 2015
Your words mean everything to us! We love what we do and are extremely proud of our team. Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident.
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