Oaks at Tucker

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our family was able to do a couple separate tours with the Northlake and in the beginning they were not the most favorable because they were under construction so we went to another facility. However, our loved one will be moving in her shortly and it just has a much warmer and welcoming atmosphere. We realized its not the facility that makes the experience it is the people that are there who make the experience.

My mother was a resident from January of 2014 until April of this year. Some of the staff are long term and really good. Seem to care about the residents. A lot of turnover in upper managment and nursing supervisors. Frankly the place is a bit run down considering every year the cost went up and I did not feel that they were really equipped to deal with the issues of most of the residents. The food was on the better side. But like every other place the staff isn't "highly" trained nor are they adequately compensated. Which impacts care. At best it's a 2.5 out of 5 stars.

I appreciated the friendliness of the staff. They acted like we had known each other all the time. I noticed how happy the residents were. Also, the menus are wonderful, a good variety of foods.

community not well kept, Need interior paint work to common areas and vacant. I requested to see menu for residents meal, since none were present on tables The paper was wrinkled and covered with food stains. Staff members loud personal conversation can be heard while waiting for assistance and during tour.

My mother was scheduled to move into Northlake Gardens in February of 2019. She lives out of state (MO) and I was to go get her and bring her back. I had to put a $1,500 deposit for the space, a $300 deposit for pet fee, and pay the first month's rent in advance $2,950. I had to do all of this two weeks prior to her move in date. I have them a bank draft, as requested. It was immediately cashed. I then went to get my mother. I took the local police with me because my sister and nephew would not let me see or speak to her and I have POA as they have drained her entire life savings and spent the money on trips, cars, and whatever they wanted for themselves. My nephew refused to let me in her house or for me to take her with me. There is a police report. Northlake Gardens was made a aware of this. It is now one month later and I have yet to receive my refund. I wrote them an email. They told me out of the almost $5,000 I gave them they would be keeping everything but $2,100. Really?!? DO NOT TAKE YOUR RELATIVES TO THIS ASSISTED LIVING! All they want is money and have no empathy for the horrible situation you may be in as I am. They really really do not care as long as you pay them.

I have been impressed with what I have seen. The facility is open and sunny and is well maintained. [Name removed] is always painting something to keep it nice. The only smells are good smells. All of the staff I have met or worked with have been helpful with great attitudes. There are some who are exceptional -- really outstanding, and to them, I say a special thank you! The activities are well-planned and easily available. They don't accommodate those with significant vision problems easily but the staff has offered to help with that as well. The food is outstanding and the aromas are enticing when you are there near mealtime. There is always water available in the public area downstairs, although getting seniors to drink sufficient water is a chore. Despite that, the offers are often made by the staff.

Yes, Northlake Gardens is dated and a bit shabby. However, that's not the worst thing. The worst thing is the quality of the care. While a few of the care givers do seem to really care about the residents, most don't seem to. They are rude, unfriendly and don't smile (maybe because they are under paid and under staffed). There have been many days where my mom was left wet in bed all day. There is high turnover at all levels of the staff: from the director to the nurse to the caregivers. Much of the time there was not a nurse on staff. The corporation that owns Northlake is cutting costs on all levels and does not have the best interests of the residents at heart. We are moving my mom.

We have had our mom at Northlake Gardens for only a few months but they have been difficult, stressful months. We were promised 24 hour care, in-room checks every 2 hours by a caregiver, prompt and efficient response to concerns, a caring and active community, and excellent food. I cannot complain about the food. Our mom has complained of pain, asking for a Tylenol, for over 2 straight days and no relief was given, to the extent that she called 911, seeking relief from the local ER. Last month she was prescribed a special creme to help control her eczema condition. Because the doctor prescribed the creme to be given "as needed", this creme was applied 3 times in 3 weeks, each time after I asked for it to be applied, each time finding Mom in her room, frantically scratching and uncomfortable. After 3 months it was finally explained to us that "as needed" means "when the resident asks for it". Mom has dementia and doesn't know to ask for many things she needs. She did ask for pain relief for 2 days and did not receive any, so that might be stuck in her mind. Her legs are inflamed & bumpy, and no creme was being applied because Mom didn't specifically ask for it. We began noticing a musty, moldy smell in her room after a month and brought it immediately to the attention of the staff, including the maintenance and sales staff and finally the executive director. Some staff members attempt to cover up the smell with air freshener. It has been over 3 weeks since I brought the mold problem to their attention and this week the condition was checked upon and confirmed. We do not have full knowledge of the day to day activities at Northlake Gardens but with the exception of one occasion when she was at a meal, every time I have visited Mom, she has been in her room, sitting in her chair. Would we have moved Mom to Northlake Gardens, knowing then what we know now? Definitely not.

Both my parents were there and the people are wonderful. Food is great according my dad and they took great care of them both. Mom was in beginning stages of Alzheimer's & dad was there to gain strength after an extended hospital & rehab stay. Mom has transitioned to the Bridge group for Alzheimer's patients. Dad was able to transition home. Dad will be returning to NLG in a few days due to a fall & broken hip. We had no reason to look for another facility since we are happy with the care they provide.

Both my parents were there and the people are wonderful. Food is great according my dad and they took great care of them both. Mom was in beginning stages of Alzheimer's & dad was there to gain strength after an extended hospital & rehab stay. Mom has transitioned to the Bridge group for Alzheimer's patients. Dad was able to transition home. Dad will be returning to NLG in a few days due to a fall & broken hip. We had no reason to look for another facility since we are happy with the care they provide.