Northgate Plaza

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

This was an excellent choice for my husband and I, we feel very supported here. Anytime we have questions they get the answer to us immediately. The activities are great and are actually doing more and more each day. The meals are good, sometimes it is a hit or miss, but the general rule here is they are good and the service is wonderful. The staff members are just so helpful, we are very happy happy people. This community has met all of her hopes and expectations.

We have heard good things about the meals they are serving from other residents, and the activities do look really good. They have a salon there which is great, but one thing that is a little disappointing is they have yet to find someone to work at the salon. However, we do think the value for cost is really good.

My father has lived at Northgate Plaza for nine years. He has enjoyed the friendly kind staff and his friends, the comfort of a pleasant apartment, and activities such as music, anagrams, and parties. We are very happy with the continual care and support he has received and always feel welcome. We have appreciated the meticulous protocols with Covid-19 and the extra steps staff has taken to reduce the residents' isolation. Northgate Plaza is conveniently located by stores, the library, a park, and a hospital. We highly recommend this warm caring place.

We chose Northgate Plaza because I was impressed with the staff, they were helpful and continue to be helpful. They got to know my mom and her individual needs. The apartment sizes here were also very nice. My mom enjoys the meals, they have a dining room and they have a choice on entrees to choose from on the menu. If you need it delivered they can do that as well. Overall it is really a good experience for her and I would recommend to others looking.

From our understanding our loved one's seem to really be enjoying the meals they serve. They do set up a big outdoor tent with a heater where we can come visit them during the week.

I love that they have the dining room, it was the biggest thing for us. This doesn't feel like a cafeteria like a lot of other places we looked into. It feels more like a restaurant and they have a menu to choose from and are served. Right now it is hard because of the virus, but overall they have stayed on top of the medical needs of the residents. It does help to have an advocate family member. I would recommend the community to others.

I like everything here. I have no complaints about the community. The staff are friendly, helpful and accommodating.

I like the caregivers and I like the dining room staff. I've lived in three similar communities and the food is by far the best here.

It has been hard going through this pandemic, but the staff are good. They do their jobs and the caregivers are great.

I'm comfortable here. I want to stay here. The one thing that I could improve here is the dining room. Sometimes, it takes a long time to be served dinner.