New Perspective Senior Living Carlson Parkway

The facility was so new and smaller in size. It feels like you are at a beautiful hotel, very impressive. I did not have much time to make a decision and we went for it. I think they are a little short staffed right now and it has been confusing with getting him settled in such as the laundry/meds/showers etc. When they do do those things though, they do it very well. You couldn't find a more loving clean beautiful place for your loved ones. We would recommend depending on the level of care your loved one needs, just make sure to ask questions.

My Mother in law was at New Prespective Senior Living for approximately 2 months. When we visited we were told the entire place was newly renovated. We were shown 3 apartments, all of them beautiful. When my Mother in law moved in, we were told the base rent was much more than what we had been told because "she chose a newly remodeled unit". They wouldn't budge on the price even after telling them we were told entire building had been remodeled. They were also going through a major staff change including the Executive Director and Marketing Director. They were very short staffed which caused a lot of problems but the majority of staff that was there was phenomenal. I cannot express enough how wonderful they are. My Mother in law chose not to stay and wait for the turn around. I would recommend New Perspectives Senior Living with EXTREME CAUTION. They have a very high reservation fee which is non-refundable. A new Executive Director and Marketing Director were hired so hopefully the staffing issues were fixed. I caution you to make sure you ask a lot of questions, especially about hidden and actual costs and charges and get whatever they say in writing, BEFORE you accept and move in.

This place is horrible and I had a hard time dealing with all of them, it was so disappointing. Terrible care, rude people including the people who run the place - absolutely horrible. I'm not saying this because my mom passed, I tried to move her out, but with Covid and the holidays it was difficult. This is not a good place, but they sure make it look good when you're touring. They represented like they are doing things for these people, and I'm still really angry when I think of this place. The administrator, if he's still there, was absolutely horrible. After my mom passed I went in to speak with him and let them know how I felt about the level of care she received. He said, "She wasn't the only patient we had.", and stood there with his arms crossed. My mom spent time at several different facilities and this one was the worst. I would make sure that a friend or a family member doesn't go here and I have passed that along to lots of people. They are not good and the staff never answered the phone, the head nurse was super rude. It wasn't a good experience at all. What they put my mom through there with the lack of care that she needed so badly, and the stress they put on my life was absolutely horrible. On a daily basis I struggled with trying to work and take care of my mom, having to check on her during my lunch breaks. My mom was afraid, they were not nice to her. They were too rough when taking her clothes off to change her, I noticed bruises. I witnessed the staff screaming at residents. One night I came to visit and I couldn't find anyone. She was in memory care although she didn't need it, and we were in the middle of transitioning her to assisted living. The staff didn't seem to know how to take care of her in the memory care unit. I don't know if they even checked on her, they definitely didn't offer her any assistance. When I left after my visit, I was locked on that floor for over 20 minutes trying to get out. There was no one around, there was no staff and I was scared. That's the type of facility that this place is. And I understand its a tough job especially with Covid - but either you're working at these places to help people, or not. The staff, and the people who work there (even in accounting) only care about the money and I think that's why they took my mom in, to bleed her dry. I'm not happy about his place at all.

I have been dealing with Senior Living Facility's for over 2 decades. For various family members, friends and people I care for. I have pretty much gotten used to the system. Which I have to say, hasn't really impressed me overall. As I am very involved with the people I care for. I have a level or a bench mark that I haven't seen yet or come across. However, I have to say, where I have said to myself, "well, this IS different." Everything about the facility, THE TEAM, the STAFF, the nurses and aides have impressed me from beginning to end. The person I care for, his family members and I feel it has been a God Send and an absolute blessing. I JUST hope none of the Staff leave as I feel they have a very good chemistry and working environment that might be hard to replicate. I haven't seen it before.

The community was neat and clean and the staff was very friendly and helpful. The community felt like a family. Overall it was a great experience I would recommend this community to others based on my experience.

This is a good community. I thought they took good care of my father. The staff was very attentive and we were impressed with them.

Our loved ones bathroom was absolutely filthy, there was mold in the toilet. The common area was a little more clean. The staff members were not nice at all. If our loved ones needed help, sometimes it would take a long time for a staff member to come. Our loved one needed help walking and if she wasn't able to get help going bathroom, the staff would just leave her for hours without cleaning her up. The food took a long time to get to the residents and most of the time it was cold.

I have visited the facility in the past and really liked it. The location was very good for me. The drawback that caused me to place my Mother elsewhere is because I was under a time restraint and the fee structure here was not very clear to me. I had asked for a detailed fee structure and got an ala carte that wasn't easily understood for budgeting purposes.

This might have been an option except that the necessary EZ Stand would need to be provided by family. A couple of other factors made this an unlikely possibility.

I would not move a loved one into Brookdale Minnetonka. My wife was in [removed] so my knowledge of assisted living is limited to hearing over the radios that "this person's light has been on for a while". My wife had been there for a little over a year and the administration is very unresponsive from the start. I was told a couple things prior to moving in that turned out to be untrue. This filled a room for them and cost me more money which I am sure they were happy about. Do not get me wrong, there are some aides, maintenance staff and receptionists that are very good and committed to the work they do. Sadly, the lazy aides are running the few good aides out. Over the past 5 months, the care level has gone down hill very fast and there is NO supervision in the memory care unit. I have filled the administration in and what goes on back there with no response and no action taken. Aides will be in the kitchen talking and visiting or on their phones during meals instead of helping the residents. Aides would argue in the kitchen because a few of them did not want to do anything. Everyone at the tables could hear what was going on. Some days aides would ignore residents and I heard an aide mimicking and making fun of a couple residents. One aide told a resident that “you get what you get” when he asked what was for breakfast. I informed the administration and she asked for details. I have been giving details for 5 months and nothing changes and of course nothing changed after that conversation. I know employees have told management that things need to change and they don't even get a reply. I was paying a lot of money which included assistance with meals and that never happened. She would struggle feeding herself unless myself or my stepdaughter were there to help. It was such a bad experience I would not move anyone in there. I feel terrible for the few good employees there but when it comes to care level, supervision and administration responsiveness - it is the worst. Bear in mind when reviewing the ratings that almost all of the 5s were given by employees or administration. I am sure a few more self sufficient residents have had a good experience but if your loved one needs more care, I would advise you to

Very friendly staff. Like how AL and MC residents interact and have activities together. Everything on 1 level so less confusing to clients. But a 2 year wait until Elderly Waver Eligibility if needed.

My parent actually lived here for a few years but once Brookdale took over, it was very clear I needed to move my parent. They are about the money. It is too large a place to give any real personal care. They are all about the money so please be aware of any Brookdale properties.

Impressed by the fact that they were having a children's concert when I toured and there were quite a few residents involved. The room was nice and facilities OK. All seemed clean and the staff appeared friendly. Liked the room pricing but was blown away with the prices for additional care.

I went on a tour here and it was fine. The staff was nice and they answered all of my questions. It seemed to be nice and clean. The room they had available was on the 2nd or 3rd floor. Mom would've gotten overwhelmed. It was just to far to the dining area. They have a nursing staff on duty also. It just wasn't a good fit.

We toured this community the staff was friendly and answered all of our questions. It was an attractive community. They wanted to put him in the memory care and not the assisted living. So we marked that one off quickly.

I am extremely satisfied and grateful for Brookdale Minnetonka. The food is very good and has lots of variety. The facility is kept very clean and housekeeping comes by twice a week. They have a lot of activities like mental activities, physical activities, they have outdoor time and will have lunch outdoors, they have current events, and sometimes people will bring in animals or do music for the residents. The superior care, knowledge and friendliness of the staff and facility are only a few of the reasons I would rate this a top notch facility and would certainly recommend to anyone in need of Memory Care!

Brookdale is an excellent Senior community. [Removed] provided all the information we would need and a great tour. My Dad's wife must have a kitchen, so it may not be possible at this time, but so glad we took the time to tour.