HarborChase of Plano

25 Reviews

• (11)

  A Place For Mom

• (14)

  SeniorAdvisor.com

After a difficult incident with my Mom, I began a search for a memory care facility. My son interviewed nine different facility directors. We boiled our choices down to two places and ended up selecting Facility A. Then we discovered that Facility A was not the least bit interested in helping us with moving my mother from her independent living to their facility. It was “my job” to take care of that. We were making major decisions over a three - day period with almost no knowledge of the Dallas area. The last thing on our mind was finding movers and we ASSUMED that Facility A would help us. When we found out that we had to fend for ourselves, I called our contact, [name removed] at HarborChase, our 2nd choice. Within 15 minutes they saved our bacon. They helped us plan the move, found the movers for us, and made my Mom feel welcomed even after they were told we had selected Facility A and had contacted them after hours. The folks at HarborChase were simply fantastic. They helped navigate the whole process and patiently covered the the details of contract with us. I believe that it was a “God wink” that led us to choose HarborChase. [name removed] and my mother’s memory care director, [name removed], have answered questions anytime I have called and talked to us honestly and openly about my Mother’s condition and prognosis. The movers who helped situate my Mother Into HarborChase also provided me assistance with cleaning and clearing up my Mom’s apartment. My overall experience was Five Star all the way.

My Dad lives at HarborChase and I am happy to feel a sense of relief knowing that he is safe there in case anything happens to him again. He loves the care partners and looks forward to the help they provide. They have a wonderful program called Neighbors and i hear from one of the directors weekly on how he is doing and the Executive Director also contacts me monthly to check on everything. They are also doing a great job with everything they have going on. The one thing i know about this community is that they are family now and we will walk through this chapter of his life together. No one is perfect but they are all willing to address anything that comes up!

We moved my mother-in-law into Harbor Chase about a month ago. She was very apprehensive but adjusted very quickly. The staff is so thoughtful and caring toward [name removed]. They make sure she is aware of the activities going on each day and check on her regularly. The best part was that they keep me informed of her progress. The Care staff is amazing and so on top of it, from nurses to caregivers. The Activities Director goes out of her way to get the residents engaged. The Executive Director is so busy but takes time to get to know all about their residents. She even helped [name removed] with setting up her tv. The Marketing team embraces you when they greet you for the first time and continues to do so every time they see you. They even set up gatherings of old friends so she doesn't feel like she misses them so much. Marie loves it there and feels so safe. I would recommend Harbor Chase to anyone. Thank you for allowing me the chance to be daughter-in-law instead of caregiver. Now I am learning to enjoy time with her again, rather than always taking charge.