1-20 of 31 reviews
anonymous - Toured community
I liked this community but the other community that we were looking at was better and we just had to go with it.
Our tour experience Carlos R - Toured community
Our family had a virtual tour and it was a nice tour
Our tour experience anonymous - Toured community
Our family had an in person tour and it did not really stand out enough to remember everything we saw, but we do remember that it just did not give us the feeling that this was the place for our loved one.
good but not great SES - Child of resident/client
It's a good community and my loved one is well taken care of. The director is very caring but the admin is too far removed from the care side. communication is good with the caregivers but with administration, it is very week. I would recommend this community to others as long as you are aware of the shortcomings
Kim Moore - Child of resident/client
My mother lived at Harbor Chase for approx 4 years and was taken care of very well and made many friends. Exec Director and Director of Nursing do a great job.
anonymous - Toured community
like the family dining room - 2-br suite we looked at was a little smaller than we'd like but like the atmosphere
Review of Harbor Chase Of Plano anonymous - Resident/client
I have lived in this community for 3 years. I enjoy it and feel very comfortable.
Review of Harbor Chase Of Plano Sherrie Phillips - Resident/client
My family is very happy with the care.
Review of Harbor Chase Of Plano anonymous - Industry reviewer
Love the restaurant choices. They even have a bar with liquor! They offer much more than the rest. They even have a place to walk dogs.
Review of Harbor Chase Of Plano Terry Jiles - Industry reviewer
I work in home health and Harborchase is my favorite assisted living and memory care. They always greet me with a smile and make me feel special. They have the best hospitality.
Review of Harbor Chase Of Plano Kaitlin Crow - Toured community
Beautiful community! I was impressed with the fact that the salesperson knew all the staff and residents as we went through the community. They all taked to me about my granddad and asked questions. I left feeling really cared for. Can't wait to bring back my granddad.
HarborChase: A God Wink
S. Supple from Florida - Loved one of resident/client
After a difficult incident with my Mom, I began a search for a memory care facility. My son interviewed nine different facility directors. We boiled our choices down to two places and ended up selecting Facility A. Then we discovered that Facility A was not the least bit interested in helping us with moving my mother from her independent living to their facility. It was “my job” to take care of that. We were making major decisions over a three - day period with almost no knowledge of the Dallas area. The last thing on our mind was finding movers and we ASSUMED that Facility A would help us. When we found out that we had to fend for ourselves, I called our contact, [name removed] at HarborChase, our 2nd choice. Within 15 minutes they saved our bacon.
They helped us plan the move, found the movers for us, and made my Mom feel welcomed even after they were told we had selected Facility A and had contacted them after hours. The folks at HarborChase were simply fantastic. They helped navigate the whole process and patiently covered the the details of contract with us.
I believe that it was a “God wink” that led us to choose HarborChase.
[name removed] and my mother’s memory care director, [name removed], have answered questions anytime I have called and talked to us honestly and openly about my Mother’s condition and prognosis. The movers who helped situate my Mother Into HarborChase also provided me assistance with cleaning and clearing up my Mom’s apartment.
My overall experience was Five Star all the way.
Walking through this Journey together
Sherri Phillips - Loved one of resident/client
My Dad lives at HarborChase and I am happy to feel a sense of relief knowing that he is safe there in case anything happens to him again. He loves the care partners and looks forward to the help they provide. They have a wonderful program called Neighbors and i hear from one of the directors weekly on how he is doing and the Executive Director also contacts me monthly to check on everything. They are also doing a great job with everything they have going on. The one thing i know about this community is that they are family now and we will walk through this chapter of his life together. No one is perfect but they are all willing to address anything that comes up!
Review of Harbor Chase of Plano anonymous - Loved one of resident/client
Best Hospitality! I feel so safe with my mom living here, they go over and above to make sure she feels loved and has purpose each day. Each care partner makes her feel special and keeps us involved in her care.
Review of Harbor Chase Of Plano David Flanagin - Loved one of resident/client
My parents have been in three other AL facilities in the area (McKinney, Allen, Frisco) and this is far away and the best and much more than we could have hoped for after medicare to really horrible experiences with the the previous facilities while it is generally more expensive than others there's a reason for that. In every way, HC excels. They have numerous staff and they are specialized and they genuinely care. The food is amazing (their chef is fantastic). I am impressed that every time I've stepped through the front doors, there residents are out and about. Whether they're in the gym or relaxing at the bistro or enjoying a good meal in the beautiful dining room. The management and staff have all been very helpful and have in some ways gone out of their way to make my Dad's transition to the community as smooth and event-free as possible. Kuddos to them all.
kari bartels - Loved one of resident/client
We moved my mother-in-law into Harbor Chase about a month ago. She was very apprehensive but adjusted very quickly. The staff is so thoughtful and caring toward [name removed]. They make sure she is aware of the activities going on each day and check on her regularly. The best part was that they keep me informed of her progress. The Care staff is amazing and so on top of it, from nurses to caregivers. The Activities Director goes out of her way to get the residents engaged. The Executive Director is so busy but takes time to get to know all about their residents.
She even helped [name removed] with setting up her tv. The Marketing team embraces you when they greet you for the first time and continues to do so every time they see you. They even set up gatherings of old friends so she doesn't feel like she misses them so much. Marie loves it there and feels so safe. I would recommend Harbor Chase to anyone. Thank you for allowing me the chance to be daughter-in-law instead of caregiver. Now I am learning to enjoy time with her again, rather than always taking charge.
Great Place to live and work!
Harbor Chase is a wonderful place to live ! They have compassionate , trained employees that work diligently to make sure every need is meet ! Their managers are eager to assist you , and are ready to answer any questions you have! I visit the location near Preston Rd, frequently and I’m always greeted and welcomed with a friendly smile! Love just stopping by and checking in and visiting!
A sad place!!!
anonymous - Loved one of resident/client
The staff in the memory care unit are just there for a paycheck. They do not like helping the residents of this unit and laugh and make fun of them every weekend. They all just sit around and talk with each other or play on their phones. I have seen more then once where they don’t get All the residents up for meals or fix the residents small plates so they can all eat! For what these residents pay to stay here they should not be treated like this.
Response from HarborChase of PlanoAugust 15, 2019
Thank you for taking the time to share your concerns. All of our associates are chosen for their experience and their commitment to our core values of respect, attentiveness, integrity, stewardship and excellence. They are sincerely focused on creating a safe, fun and caring atmosphere for our residents and their loved ones. We’d love the opportunity to speak with you further about your experience. Please give us a call at [removed] to set a meeting. Thanks again for your time.
anonymous - Toured community
Beautiful, lively atmosphere. Great amenities, warm and caring reception. Fresh flowers on the tables. Music in the background. Lots of activities for residents. Well-appointed apartments. Staff was friendly. I was impressed with the dining options and the menus.
Response from HarborChase of PlanoJuly 25, 2018
Thank you so much for your five-star review. We’re glad that you enjoyed our community and its welcoming atmosphere. We work hard each and every day to create a community where everyone can relax and feel welcome. We also sincerely thank you for your kind words about our friendly associates, chef-created menus and wealth of experiences and social events available daily. Again, we thank you for taking the time to rate us. We hope you’ll come by for another visit soon!
Community is Too Big anonymous - Loved one of resident/client
My loved one lived in HarborChase for a short time, but we removed her after she suffered three falls in a span of ten days. After our experience, there, I feel that the community is just too big for my loved one to walk around confidently, and I feel that the staff did not watch the residents as much as I would have liked.
Response from HarborChase of PlanoMarch 6, 2018
Thank you for taking the time to rate us. We sincerely appreciate your five-star review and your initial choice of HarborChase for your loved one. We’re sorry to hear, however, that you had some concerns about your loved one’s stay. We can assure you that the safety and security of our residents is always of paramount importance to us. We do appreciate and welcome your feedback as it helps us to fine-tune our services. Thanks again for sharing your thoughts. Please let us know if we may be of service to you in the future.