Merrill Gardens at Willow Glen

The staff make it a priority to know your name right away. When I walk around with my dad, they all say hi with his name. It makes him feel like at home. Some of the communication hasn't been as clear, but since my dad had previous experience at a similar place he knew what to ask. The housekeeping has been great and they have set up a nice schedule. My dad got the extra laundry for $[name removed] per month where they do his personal laundry each week. He loves the food. I have eaten there a few times with him and it's been good each time. I would recommend this facility to family and friends.

Each category gets 5/5 stars, Merrill Gardens at Willow Glen has been outstanding. They are always in contact with me anytime my mother needs to call or if she is ill. I would let others know that getting on the medi-care anthem for in care is what they would need for in doctor patient care with no monthly premium or co-payments. I very highly recommend this facility to others. They have made a very difficult transition a lot easier for my family and especially my mother.

Overall it is a good facility and my loved one is happy. My loved one uses a walker and the bathroom is set up well with handrails and easy access to the shower. Sometimes they forget to empty the trash under the kitchen sink.

They have caring staff who respond quickly if there's an issue. It's a safe environment, which I appreciate. The only negative thing I've seen is the training of new staff needs to be improved. And the facility itself is aging, resulting in some maintenance issues - for instance the elevator isn't working.

It has been pretty good. They are having some staffing issues so are not super consistent with level of care though.

We like Merrill Gardens....there were a couple of issues with getting our loved ones meds straight, etc...original fee was [amount removed] per month understanding there would be additional fees for additional care. We ended up landing on ~[amount removed] per month. After a couple days they informed us our loved one was taking too much care and we had to hire additional care (on their approval) for additional 35.00 an hour to get our loved one acclimated to their routine. No compensation given and yet we were paying for additional attention they did not have to give.

We have not had a good experience with Merrill Gardens, my loved one is in the Garden House which is the memory care side of facility. Sometimes I think his bathroom and room should be cleaned better than it is since he is unable to do that himself. I never get a list of activities that they are doing. A lot of his belongings have gone missing. I have not been pleased with the care and I will be moving him out soon.

We have been there for a few short weeks so far. We have been very happy with the community. I would recommend you check them out for your loved one. The communication with the staff is excellent so far.

When my mom first moved in, the facility was not ran properly. They not have a new director and administrator, so since they have made these changes they have come a long ways and are improving. They brought on a lot of new staff as well which has been good. The meals were being delivered and it was cold and they did not have a lot of variety. They only had 2 things to pick from for lunch, and whatever you do not pick that is what you get for dinner. They did just start going to the dining room, so it may improve. They have been doing a little more activities the past month since things are starting to open back up, so we are excited for that.

This tour was done [date removed]. [Name removed] was very helpful and gave me a great tour of his facility. Price OK.

They take the residents out but it is not really well advertised and they could offer more outing that are appropriate for all of resident's needs . The are always rushing during activities in the building . They just don't have enough staff support for activities. It's a nice residential facility. My mom is happy and the other resident seem to be fairly happy there. My mom says food is good. They have a nice outdoor patio and they offer underground parking for the residents.

My parents have lived at Merrill Gardens for the past few years. Staffing is always a problem. Chef quits regularly and any good staff leaves for better paying jobs. Can't keep a general manager. Food is horrible. If you need any help with daily living, they charge even more. Very expensive and rent is always going up. They need to pay a decent wage and try to keep staffing consistent. I do not recommend this place.

Expensive and out of our price range.

Mom is doing fine since moving here. She seems to be well adjusted however I would like her to be doing more of the activities than what she is currently doing. The community has a piano that the residents can play or sit by the fireplace and listen to someone else play. The staff is wonderful very engaged with the residents and the families. The community is kept very clean and well maintained. They have different areas around the building to sit and visit with family or friends or just the other residents. Mom said the food is ok it could be better.

I have no complaints about the care that my loved one has received at this community. The staff have all been wonderful to her and have accommodated her needs to the best of there ability. She has had no issues with the food and enjoys participating in many activities with the other residents. I would highly recommend it to anyone. My mom is very happy and that is what is most important to me.

I toured Merril Gardens prior to making a decision, and it was a nice place. The facility was in good shape and the people there were very friendly. It all came down to location, and also the food was not that great there.