Mallard Ridge

The tour that we took of Mallard Ridge was ok but I was not pleased at all with the facility. It was very outdated.

Nice building but high staff turnover, staffing agency is used so residents have different caregivers every day who are just there for the paycheck. Our loved one was left alone most days, sometimes wearing other people's clothing, dirty stained clothing, and some personal items went missing. Definitely not worth the high price.

My loved one was at MR. I would not recommend it. High staff turnover. Always a different face for the residents so they cannot get used to a consistent caregiver, food looked awful and one resident said the roast beef was all gristle and dried out, they don't have enough staff to take care of the residents but they sure do charge a hefty fee. My loved one was always thirsty and frequently unshowered, messy hair, clothing on backwards, wearing other resident's clothing. The staff just does not care or pay attention to details. The building looks nice but that's about it.

My Mother was a resident here for 6 months. Thanks to [name removed] for getting her in to undergo rehabilitation after falling. The staff always treated her with loving kindness. My Mother enjoyed playing the piano there and having residents and staff come in the activity room to sing or just listen. My Mother has since passed. I will always have fond memories of her stay at Mallard Ridge.

We placed mom here earlier this year and she has been the happiest I've seen her since having to place her in a memory care facility. The staff has been wonderful and the care has been excellent. Mom seems to be more active at Mallard Ridge and we so appreciate everything they've done for mom.

I wasn't impressed. It was very big, noisy, and impersonal. The person I met with had to look up basic info, such as costs, which should have already been done, since I had a scheduled appointment. They don't have a current available room, anyway, but I wouldn't consider it if so due to its size and more remote location.

They 'res a lot of good people working at Mallard Ridge and some not so good. I guess they've decided that older people don't care for quality food. One day at breakfast you get a meat and the next day you don't. Seems they can't afford hand towels either. I will say the place is clean though. I've often remade our family members bed. The top cover was somewhat neat, but the sheets looked like some had rolled in them. I'm sure the owners wouldn't want to have their family member there, having to eat the food. I do want to repeat, some of the staff are the best and really care about older adults. It's the bad ones that hurt the place, like one that put our family member and then told her that it was her break time. She left her there without the water running. I know some older adults are harder to get along with and stubborn. It takes a special person called to work with them. For what Mallard Ridge charges, they could do better. Guess the bigshots are enjoying their breakfast at a nice place. I've heard lots of people talk about the food being bad, even some employees.

The community I saw is very nice and we would have gone with them but we got a better deal from a different community. It was a substantial difference. The tour I had was really nice.

My mother is happy with this community and they are caring for her very well. The community is very well-kept, they keep everything nice and clean. The staff has been very welcoming and helpful. They do offer a lot of activities for the residents to choose from. She enjoys the activities very much. She loves the food, she is eating very well. We are pleased with this community and I would recommend it.

I am very happy with Mallard Ridge. The only issue I've had is when I first moved her in I wanted the maintenance to help her hang her pictures and that never happened. Other than that she is active, she is getting three meals a day. I am really happy with the results. I am very pleased with this facility. I am so glad I made the choice to have her here.

I'm very pleased with the Mallard Ridge. It's real close to my house, which is convenient. I had visited several facilities and the Mallard Ridge was the best. It was also the cleanest. They do their best to take care of their patients. I would recommend this facility to anyone. It has been a really good experience. My father seems happy and comfortable here. It was a good selection. We are really pleased.

I'm real pleased with the workers there. They pay a lot of attention to my husband. They know him by his name. He is real comfortable and he likes it. I wish there was some way he can get more exercise. I feel like he's not getting as much as he should. The only negative comment I have is that I would like more attention to his personal hygiene. They do a good job at shaving his face but I would like it if they could remind him to brush his teeth.

Our experience with Mallard Ridge was not a good one. We had multiple instances of them losing our loved one's possessions, including things like a pair of shoes as well as his hearing aid. Based on our experience I would not recommend them to other families.

My father was at the facility for only a few months before he needed skilled nursing care but everyone there was always friendly and attentive to his needs. I looked at more than a dozen facilities before choosing Mallard Ridge. I appreciate the care they gave my dad.

Mallard Ridge is a first class facility. The staff go out of their way to make everything about the assisted living experience easy for the residents and their families. My mother is receiving wonderful care from people who are interested in her well being. The staff interacts constantly with the residents as people, who deserve care and respect. The most notable things about Mallard Ridge are the smiles : RESIDENTS AND STAFF! MY mother is happier, healthier and safer than she was at home.

Mom has been here for a month and I have no complaints. She is clean, she is able to wander through the halls at her leisure. Staff have been friendly and supportive.

Everything can't be perfect, we know that, but it's good. As far as I know the staff has been a 5 to me, everything I talk about they've taken care of. My mother, she don't get involved in the activities as much as I'd like for her to, I think maybe later she'll get accustomed to them. They contact her everytime they have some type of activity, she loves bingo, but sometimes she'll play and sometimes she don't. This was the most convinient and the people were really helpful. As far as I know, unless something drastic happens today, everything is fine.

Good facility, clean and a flurry of activity. I saw more employees at this location than anywhere else I visited. Somewhat out of the way but I think this may be the best care facility. 1 CNA per 8 patients in the alzheimer's care unit.