Mallard Cove Senior Living

We love Mallard Cove. My sister is doing well there, and everyone is super friendly and helpful!

We found Mallard Cove's leadership team to be exceptionally warm and kind. Yet, they are having a hard time keeping line staff, and that impacts the quality of care we want for our mom. The price is reasonable, affordable, and fair. They are working on their challenges, but will take time in this current workforce environment. It is a very positive environment for those who can be independent in self care and are ambulatory. It is a family decision to pay (a lot) more to get her to the next level of resident care. We feel we need to move mom to another place to meet her current and future needs - one that offers more levels of dependent care, and has a more stable staff with a team environment evident at the resident-care level.

Mallard Cove is a good community but there could be some improvements. We do know right now that staffing is a big problem with everyone, but some of the staff here could work to improve their attitude and their care services. They could also work to improve on their visiting times and procedures, every time we want to come by we have to schedule an appointment between certain hours and sometimes that just does not work.

It was an okay experience for us. We only used them for respite care.

Our loved one was there for respite care and we had a really good experience. We searched several places but just the immediate return of our phone calls gave off a good first impression. The friendliness of the staff really stood out, our loved one really took to a few of them which was nice.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

I can't thank you enough for all your help with my mother's move to apartment 4309. I'm happy to say that the move out is complete. [name removed], her caregiver has been especially kind to Mom through this process. This was a tough transition for Mom after Dad's death, but she is so happy in her new place and credits it all to you and your gentle guidance. To say that she is happy at Mallard Cove is an understatement, I will travel back to NJ content that my mother is in good hands. The maintenance staff was wonderful and with the exception of a minor repair, everything has been taken care of - hats off to [name removed] and his very professional crew! Kudos also to [name removed] at the front desk for all her assistance with conveying important information to Mom, and coordinating/disinfecting all the online purchases which arrived. She does a great job of making sure all the residents here are safe. Please take good care and on behalf of my whole family - thank you so much!"

My Dad and his wife have lived in the facility for 3 months now. The staff has taken great care of my father on a day to day basis, and when special assistance is needed. The staff are always very friendly and accommodating. If the staff identify a personal issue with either my Dad or his wife, they share the information with the spouse so they can work together to resolve the issue. The cafeteria staff are friendly and consientious of their meal needs. Both residents have special needs for their meals. The staff work to provide options that will allow them to have a healthy diet while not feeling like they are missing out on the foods they really enjoy. One other aspect that I've truly appreciated is that the facility works to meet the needs for my dad, which are part of the monthly rent, not an additional ale carte charge. One last comment, the staff really want to make sure the residents are engaged. They actively include them in events that are scheduled, make sure they are aware. They are also open to new activity suggestions. My dad and his wife have really acclimated well to this new environment and have become active members of the community. Mallard Cove, thanks for taking such great care of my dad!

Stay away!!! Save your parent and your money! We had Mom here for a year, giving them chance after chance. They always had an excuse that they were going through changes to make it better. There was always new staff! Mom was always getting her medicine at the wrong time and sometimes not at all! So where did those extra narcotics go? There wasn't any left when we moved her out! They were trying to force us to move Mom into the Willows side of the place which is $1600.00 more per month. The workers that spent time with her daily said she wasn't ready to go into Willows. But they moved her and her bed into Willows without even talking to any of the family members because she thought her sister was coming to see her and she was standing inside the building but by the front door with her suitcase. She complied when they told her to go back to her apartment!We had to get a lawyer to get her moved back into her apartment! This was the LAST straw!!! Don't put your parent through this! Disappointed in a facility that would do this to the elderly!

The facility was clean and had all the extras you may need. [name removed] was very helpful with my questions.My concern was a small bathroom, trying to move a wheelchair through it.

I can't thank the staff at Mallard Cove for their diligent efforts in making our mom a resident. My sister and I were often pleasantly surprised at how accommodating and thoughtful the staff are. Mom is as happy as she can be, at her advanced age and state of low vision. A Place for Mom also deserves a mention: our contact their frequently called and emailed to support and encourage us on this journey.

I have no complaints about the care my aunt is receiving at this community . She has been happy and very content in her new living environment which is most important to us. She enjoys her meals as well as the social environment of the dinning experience with the other residents. Overall we are pleased and would recommend it.

This is a very nice community! Beautiful setting, nice interactive staff, residents interactive and busy, clean and accommodating. They seem to personally meet the needs of their residents. Definitely will consider this once Mom comes to visit.

We liked living at this community. The staff were good and the community was kept well maintained. The food was good. We moved as the apartment we had at this community was just to large for us.

The staff are extremely helpful and friendly. The food is good and they offer a variety of choices. The community is clean and well maintained. They offer daily activities. I would highly recommend this community.

My sister toured this community, and I spoke to them on the telephone. From my sister, on the tour the community looked like a very nice modern place. The people and staff were attentive, dedicated and caring. We felt mom would have been comfortable here but they did not allow pets, which was a concern at the time. Overall, Mallard Cove became our #2 choice.

The thing I really liked at this community is everything is all inclusive which makes things a lot easier on my parents budget. The staff have been very helpful with my dads recovery from his health issues and making sure he is comfortable as well as accommodating his needs as best as possible. They both have had no complaints about the food and enjoy participating in activities from time to time. Overall we are very pleased with everything so far.

We did not get to go on a official tour, but I was able to see what needed to be seen. The residents that were there talked to us and were happy that they were here. The community itself looked clean and open. It seems like a good place.

I had really nice tour of this community. I really liked this community. From what I saw everything looked great, they do a good job with the cleanliness. The staff was kind and informative. Location was a big factor, and this community was far for me to travel too. It was a good experience, and this is a very nice community.