Rolling Meadows

We looked at about 25+ facilities. One of the things that I liked about Rolling Meadows was there was a gentleman here playing hangman with the residents and they were alert and interacting with him. I wanted her in a place where she is healthy and happy and this was the place. My mom is truly Rolling Meadows that you could not pick a better facility. She LOVES the food here and is eating which she was not doing before. I do wish they had more activities during COVID, they didn't have a computer or tablet for which the families could still see their loved ones during the shut down. I love the way they let the the families interact with the house before COVID. For holidays families were able to come in and help decorate the houses and do activities with the residents. The manger Corey is willing to work with everyone and make everyone happy. I would absolutely recommend this facility and already have to a couple of people.

Rolling Meadows Assisted living is not the facility for those who need assistance with their loved one if they are at any stage of dementia. I don't believe 1 star should be an option. Its not the physical aesthetics that gives this home and my review such a low score but its the staff who are not properly trained to care for dementia loved ones and their "President" [name removed]. My interactions with staff started okay but within 6 months of arrival to Rolling Meadows the signs were starting to show from improper dispensing of medicine that my mothers doctor continuously corrected by phone to them, the night staff yelling at me on an occasion to get off the phone while I was talking to my mother, to the "President" sending long and rude text messages yelling at me, to me being alerted and subsequently warned by the hospital that my mother wasn't being properly cared for in their care after she fainted when it was discovered she was not being changed ("changing her adult underwear") and could lead to infection. In terms of the activities they had weekly bingo and other games, but they didn't take residents out for any air. They mostly sit around and watch tv. Toiletries if you purchase them monthly from the home are double the price (ie. Incontient products) of which I wasn't told this was my responsibility until 4 months into my mothers stay there. The warning signs became clear after my mother became sick and I raced down from out of state only to get calls from staff to pick up basic supplies of which they didn't have. I was forced to move my mother out after Rolling Meadows refused to give her immediate emergency care with staff informing me they called an ambulance for her days prior so she should be fine. When I continued to voice my concerns of her having a stroke they were ignored under their care. My mother ultimately had 4 strokes in that week, with staff ignoring the signs each day until I called an ambulance myself to take her to the hospital. I asked staff and [name removed] to call for immediate medical assistance and my pleas were ignored. My experience with this home is though aesthetically the victorian home is nice and for physical purposes the home is clean, the staffs inability to care for our loved ones and the trust that we place in a home and others to do what they say they can do professionally lacks in every category. More importantly, we as caregivers are paying for homes like Rolling Meadows to care for our loved ones. In this case Rolling Meadows failed terribly. My suggestion, is when viewing the homes make sure to do random check-ins. Ask your loved one if their okay and are they happy. How are staff treating them. How's the food and activities. If anyone will gives you the truth its your loved one not a facility and their plastic smiles.

Rolling Meadows Assisted living is not the facility for those who need assistance with their loved one if they are at any stage of dementia. I don't believe 1 star should be an option. Its not the physical aesthetics that gives this home and my review such a low score but its the staff who are not properly trained to care for dementia loved ones and their "President" [name removed]. My interactions with staff started okay but within 6 months of arrival to Rolling Meadows the signs were starting to show from improper dispensing of medicine that my mothers doctor continuously corrected by phone to them, the night staff yelling at me on an occasion to get off the phone while I was talking to my mother, to the "President" sending long and rude text messages yelling at me, to me being alerted and subsequently warned by the hospital that my mother wasn't being properly cared for in their care after she fainted when it was discovered she was not being changed ("changing her adult underwear") and could lead to infection. In terms of the activities they had weekly bingo and other games, but they didn't take residents out for any air. They mostly sit around and watch tv. Toiletries if you purchase them monthly from the home are double the price (ie. Incontient products) of which I wasn't told this was my responsibility until 4 months into my mothers stay there. The warning signs became clear after my mother became sick and I raced down from out of state only to get calls from staff to pick up basic supplies of which they didn't have. I was forced to move my mother out after Rolling Meadows refused to give her immediate emergency care with staff informing me they called an ambulance for her days prior so she should be fine. When I continued to voice my concerns of her having a stroke they were ignored under their care. My mother ultimately had 4 strokes in that week, with staff ignoring the signs each day until I called an ambulance myself to take her to the hospital. I asked staff and [name removed] to call for immediate medical assistance and my pleas were ignored. My experience with this home is though aesthetically the victorian home is nice and for physical purposes the home is clean, the staffs inability to care for our loved ones and the trust that we place in a home and others to do what they say they can do professionally lacks in every category. More importantly, we as caregivers are paying for homes like Rolling Meadows to care for our loved ones. In this case Rolling Meadows failed terribly. My suggestion, is when viewing the homes make sure to do random check-ins. Ask your loved one if their okay and are they happy. How are staff treating them. How's the food and activities. If anyone will gives you the truth its your loved one not a facility and their plastic smiles.

Staff is awesome residents respond well to staff And would be willing to put my family there

Rolling Meadows is a nice facility. [Name removed] was very nice and gave me a tour when [Name removed] was busy at another location. The rooms are bigger than I expected and most have a 1/2 bath; there are a few with a full bath. The house was clean but it looks like the outside could use some maintenance. There are activities planned but none happening while I was there.

Manager [name removed] was attentive during my visit. Clean, colorful facility. Activity schedule posted but nothing scheduled at time I was there. Everyone watching tv. It is a good choice for mom's budget.

I toured several facilities before I found this one. It felt like "home" as soon as I walked in. The staff was friendly. I met other visiting family members that helped me evaluate the level of care. We had a few bumps to smooth out in the beginning but that is to be expected. My sister is very happy there and tells everyone how well she is treated.

Close to perfect for my taste, except for too many stairs for wanderers to navigate on their own volition.

My grandmother loves her new home. The food is amazing and she keeps busy all day with her new friends and activities. I know she is well taken care of. The house is one big family!