Legacy Ridge at Buckhead

The reason for this review, is to hopefully prevent another family from going through what this facility put my family through. This decision is one of the most difficult decisions a family has to make, and our experience was the horror stories you hear about what takes place in these facilities: meds, staffing issues (high turnover), the food, barely any activities (that actually take place), this facility is a total misrepresentation of services they claim to offer. If I could give this place a zero, I would, it should not be allowed to keep its doors open. This facility was all smoke & mirrors, and not trustworthy for the care of your loved one. [name removed] specifically.

The cleanliness of the facility and the value for the money compared to other places we looked at both get 5 plus stars. We mainly chose Legacy Ridge at Buckhead initially just due to the location, but the staff have been what has really stuck out to us during our experience here. They are always so responsive and friendly. I would absolutely recommend Legacy Ridge at Buckhead to other families who are looking.

It would be nice to see improvement by removing [name removed]. The community's strengths are the happiness of the residents, and willingness to go above and beyond.

Very happy with everything, exceeded expecatations. It's friendly, caring and clean. People pay attention to residents and it feels like a secure environment where residents can't just leave. They really know the residents and can identify them by name. They care enough for the residents. Everything is fanatstic. Great activities, but I wish she participated. Overall, It has been really been great and, other familes will find it to be a great fit. As a family member, I can reach out any time and they are helpful. My family member was resistant, in living in place that was not her home but is very content and settled very well. It's a younger population of residents who are more active.

There are some very good things at Legacy Ridge, and there are other things that were not as we expected. The people that we worked with to tour the facility, as well as the director, are truly wonderful and great to work with. I think they do everything they can to be extremely helpful. I also think the care technicians and med techs are very caring, wonderful people. Where I think Legacy Ridge fell down a little bit is in their dementia care. My mom is physically capable to do certain things, but she does have dementia, and she needs help/prompting to do those things. They would come in in the morning and say "Here's your pills. Get showered and dressed and go on down to breakfast." But she needs someone to oversee her while she does those things and prompt the process. Also, there are a lot of activities, which was one of the big reasons we wanted her there. One of her neighbors occasionally would come over and ask if she wanted to play bingo, but the staff weren't coming by and saying "Hey, it's time to come downstairs for activities." So she didn't get as involved as she could have. Again, there were many good things, but also some things that didn't work out quite the way we had hoped they would.

I feel a great sense of relief because I know that my mom is now safe in this community. My loved one was living with another loved one that needed assistance also this is a much better alternative for my loved one. They have activities at this community like bingo, word games, movies, gardening, and more for the residents to do to have a good time. I was also told that the residents go out on a frequent basis and this has not been the case yet.

Depending on the level of care that your loved one needs this may not be the place. If there is a high need for care and you have a loved one who has illnesses be cautious this might not be the community. They do have a lot of activities however, my loved one does not participate in the activities. Things started off ruff but they have changed and begun to settle.

This community is now owned by Atlas Senior Living, and it’s absolutely gorgeous!!! Amazing staff and newly renovated. It looks like an upscale hotel. Delicious food as well as so many activities! Highly recommend.

I would recommend the community to others. The staffing could be improved; however, I believe this is across the country. They have a better staff here than I've seen elsewhere. The community is willing to accommodate dietary restrictions.

The community is usually very clean. The staff is also usually very friendly. Normally, the care is pretty good, however over the last year, a lot has changed in my mother's care. Alto Senior Living Of Buckhead is a little expensive for the value. For the most part, we have been happy.

Hands down the best! Friendly, attentive, and fun from the time we walked in the door! Mom and dad love it here. Incredible staff that is very knowledgeable. Could use more parking but that's a small price for the comfort knowing mom and dad are happy and safe!

I wish I could give Alto 10 stars! Mom and Dad moved in 4 years ago and we've never looked back! Their apartment is so homey, decorated with all their favorite "stuff". After Dad passed in [date removed] Mom stayed in Assisted Living for a few months. As her Alzheimer's progressed Alto worked with us to get Mom to the Memory Care floor. Best move we could have made. Every step from day one has been smooth and a happy experience. It saddens me to see the negative reviews when I have never experienced anything like that. Most of them are written by people who used to work there or were not hired for a position they applied for. Alto Buckhead has a remarkable staff so I know they are careful with hiring. So many have been there longer than we've even known about Alto (10+ years). Anger is not a mood to be in when writing a review. And anyone looking for a place for family, just go there and take a tour. You will love it!

I wish I could give Alto 10 stars! Mom and Dad moved in 4 years ago and we've never looked back! Their apartment is so homey, decorated with their "stuff". After Dad passed in 2018 Mom stayed in Assisted Living for a few months. As her Alzheimer's progressed they worked with us to get Mom to the Memory Care floor. Best move we could have made. Every step from day one has been a smooth and happy experience. The pictures on this site were for Bickford and Charter (As are the negative reviews). They are long gone and Alto by Allegro has changed everything for the BETTER! You must see it to believe it. It saddens me to see the negative reviews when I have never experienced anything like that. And anyone looking for a place for family, just go there and take a tour. You will love it!

All I can say about Alto Senior Living Community in Buckhead is completely positive. The staff and management have been 110% attentive and excellent! Very nice and professional building with knowledgeable and caring staff. Alto is my number one recommendation for anybody considering!

All I can say about Alto Senior Living Community in Buckhead is completely positive. The staff and management have been 110% attentive and excellent! Very nice and professional building with knowledgeable and caring staff. Alto is my number one recommendation for anybody considering!

If I could give Alto Senior Living at Buckhead more than 5 stars I would. Let me start by saying that I seldom take the time out of my schedule to write reviews, but absolutely had to share feedback given the phenomenal care my mother receives at this community. Finding a place for a loved one that meets all of your needs is a challenging task. After conducting an exhaustive review of assisted living communities in the Atlanta area, I was introduced to Alto by an outstanding care consultant ([names removed]). Her expertise in this area drastically changed my life, identified realistic options, and a path to get to what my mother ultimately needed. From the initial tour at Alto to present day, the entire staff at this community continues to perform at an outstanding level of service. Whether it is front office, nurse, kitchen, maintenance, or housekeeping, every interaction is positive and filled with genuine concern for my mother’s well-being. There are countless examples I can think of where staff performs at the professional level one would expect. The confidence in knowing your loved one is safe and happy is priceless. Moreover, when there are areas in which I would like to see a change, I am readily able to access the appropriate person and feel confident about the change being put into motion as soon as possible. I love that it is not one of the larger assisted living centers and you have an opportunity to really develop a “family community”. Everyone knows everyone which means there is a shared level of accountability ultimately adding to the level of support any resident receives. Last but certainly not least, the quality and frequency of activities Alto offers by far exceeds all of the other assisted living communities I researched. My mother is still very active and needs to remain engaged in as many activities as possible. I’ll end my review with this… The staff at Alto has been able to make my mother feel comfortable, safe, and well taken care of. She is VERY particular and moved from living in the same residence for over four decades in another state. If you are caring for an aging parent you have to know this is no easy feat! If you’re in the process of evaluating assisted living communities, let me save you tons of time, heartache, and decision fatigue…choose Alto Senior Living at Buckhead. When you leave the caregiving to them, it really allows you to spend the time on what really matters!

DO NOT GO TO THIS PLACE!!!!! They present as a good place when you tour and meeting the marketing person. However, their treatment of resident was TERRIBLE AND THEY SHOULD BE ASHAMED OF THEMSELVES. The worse thing was he had soiled underwear and shirts in the bathroom because he didn't get toilet paper and didn't know how to ask. Yes, he used his underwear to wipe. When he pushed his call button, it took forever for someone to come help him. He snuck out and was found wandering down the street. When he became violent and needed meds changed, they sent him ALONE to the ER where he was then shipped to a hospital that treated him poorly. They claimed they sent his medical information to the hospital yet noone seemed to have it. The hospital thought he was crazy because noone explained he had dementia. And they never once called to check on him. His sleep apnea machine was never used and they didn't make sure he was wearing his leg brace. They constantly lied to us when we talked to management. Every issue they claimed was typical with dementia patients, yet they didn't compensate for the fact they knew he had dementia. And on weekends and at night, noone answered the phone and you could never find anyone to help if were there. So basically if you put your loved one here, you will be horribly disappointed. I know it is a hard job to work at assisted living or memory care but this is no way to treat elderly, which we will all be one day.

The staff at Alto has gone out of their way to be attentive to my mothers every need. Medical concerns, emotional issues, scheduling and transportation assistance, and just general positive “can do” attitude from all of the staff from executive director to housekeeper. Wonderful place! Highly recommend it. Wish there was a little more variance in activities and fun stuff. But they are getting better and better with that .