Juniper Village at Williamstown

Update: 8 years ago, mother began in assisted living with a live-in aide I paid extra for. It was approximately $10,000 a month for the monthly payment + the live-in aide. After 5 years, as she began to decline, I moved her to memory care & I appreciated the sincere care from the nursing staff. I'd actually previously posted how dedicated I found personnel & for the most part that still stands. 2 of the 3 directors deferred to my POA financial & medical position & followed without argument what my mother had in her advance directive. They always responded to any issue & were conscientious & respectful. The newest director who began 2019, ignored my questions, scoffed at me & told me I had no say at all regarding my mother's healthcare. His disrespectful & arrogant attitude unnerved me thinking he intended to challenge my mother's rights & mine as her advocate. Sadly, I chose to move her to another facility who provides the same services for $1,500 a month less! So it seems this new director inadvertently, did us a favor b/c I would never have moved her if he hadn't made it clear he wasn't going to follow protocol to at least be sensitive & empathetic to the needs of families & the difficult & stressful situation of caring for a loved one. I'd written to Juniper's President/CEO about my concerns. It was the 1st time in 8 years I felt I needed to do so. There was no response which gave credence that families & their loved ones don't matter to the power who is suppose to be in control. It appears they are only motivated by $$. A sad commentary after all this time. The President/CEO & supervisors need to reevaluate their consideration of what they're in business for, the care of Seniors & family members. Unfortunately, this is NOT an asset to Juniper Village.

I would like to thank the staff at Juniper Village- Wellspring for their caring and compassionate help these last few difficult months. Each and every staff member went above and beyond to help my mother, to the point of spoon feeding her milk when she was unable to drink through a straw. This week, when she went home to be with our Lord, they gave her respect and dignity and lots of hugs and tears for me. thank you from the bottom of my heart.

For the last 5 years, Juniper Village at Williamstown has been home for my almost 95 year old mother. The care she has received has been wonderful! I can't say enough about her aids. They are friendly and caring but mostly patient with my sometimes feisty mom. Since moving to the memory care building, her dementia has progressed significantly. The nurses and aids have been encouraging and loving to me personally as well. I recommend Juniper if you are looking for a home for your loved one.