Juniper Village at Williamstown

I considered a 5. It really is the best place Dad has lived and they know him, are kind to him, and take good physical care of him. I just wish they could provide more stimulation and activities for him including some "field trips". He is often bored and because of that he is unhappy.

The staff members have continued to be so helpful and accommodating and anytime there is something going on or any changes they reach out to us and keep us updated. When we have visited a few times we have seen some art sensory activities going on. Based on our experience so far we would recommend the Juniper Village at Williamstown to other families .

When we were here visiting for our tour there were a lot of family members who were visiting their loved ones and they took the time to tell us how great it was going for them and that really stood out to us. It just overall seemed like a lot of people were happy with the services so we decided to go with Juniper Village. There is not a lot of variety and the quality of food might not be the best based off my impression and what I have seen. Everyone is friendly and the staff really care about their residents. We would recommend to others.

We like that it is a smaller community and we would recommend the Juniper Village to other families.

They are very caring and compassionate. The food is okay, which is important. The room is spacious.

We walked in one day into my mothers bedroom, and it was a complete mess. Her bandages weren't changed at all. The staff was okay, and the administrator was awful. The amount of money we were paying to have her at this community was not worth it. For thanksgiving all my mother had to eat was a salad. The food was not good at all. House keeping was not so great either, my mother was wearing clothes that weren't hers. They say they had activities for the residents but they do not,the only thing they had was a guy come in on Sundays to sing a couple of songs. The rooms were a nice size, we liked the way it was laid out. They were understaffed in the dementia unit that they would gather everyone into a room and make them stay there so they could keep eyes on everyone at the same time.

Update: 8 years ago, mother began in assisted living with a live-in aide I paid extra for. It was approximately $10,000 a month for the monthly payment + the live-in aide. After 5 years, as she began to decline, I moved her to memory care & I appreciated the sincere care from the nursing staff. I'd actually previously posted how dedicated I found personnel & for the most part that still stands. 2 of the 3 directors deferred to my POA financial & medical position & followed without argument what my mother had in her advance directive. They always responded to any issue & were conscientious & respectful. The newest director who began 2019, ignored my questions, scoffed at me & told me I had no say at all regarding my mother's healthcare. His disrespectful & arrogant attitude unnerved me thinking he intended to challenge my mother's rights & mine as her advocate. Sadly, I chose to move her to another facility who provides the same services for $1,500 a month less! So it seems this new director inadvertently, did us a favor b/c I would never have moved her if he hadn't made it clear he wasn't going to follow protocol to at least be sensitive & empathetic to the needs of families & the difficult & stressful situation of caring for a loved one. I'd written to Juniper's President/CEO about my concerns. It was the 1st time in 8 years I felt I needed to do so. There was no response which gave credence that families & their loved ones don't matter to the power who is suppose to be in control. It appears they are only motivated by $$. A sad commentary after all this time. The President/CEO & supervisors need to reevaluate their consideration of what they're in business for, the care of Seniors & family members. Unfortunately, this is NOT an asset to Juniper Village.

I would like to thank the staff at Juniper Village- Wellspring for their caring and compassionate help these last few difficult months. Each and every staff member went above and beyond to help my mother, to the point of spoon feeding her milk when she was unable to drink through a straw. This week, when she went home to be with our Lord, they gave her respect and dignity and lots of hugs and tears for me. thank you from the bottom of my heart.

For the last 5 years, Juniper Village at Williamstown has been home for my almost 95 year old mother. The care she has received has been wonderful! I can't say enough about her aids. They are friendly and caring but mostly patient with my sometimes feisty mom. Since moving to the memory care building, her dementia has progressed significantly. The nurses and aids have been encouraging and loving to me personally as well. I recommend Juniper if you are looking for a home for your loved one.

My mother has been in Juniper’s Wellspring memory unit since [date removed] Since her move from the assisted living, she has been so happy and more alert. The staff in Wellspring are so dedicated to the residents each and every day. The executive director and the nursing director communicate with me all the time, which is comforting to me. Truly I am delighted to have my mother in such a loving environment.

Juniper is a great help for myself as well as everyone else. At Juniper you feel a sense of family, warmth, and tremendous amount of love. Everyone that works here has been nothing but amazing especially the management. They have done so many amazing things and go above and beyond to make everyone happy and feel safe. Sincerity and love are what you feel when you walk in the door, and the same feeling carries you as you walk out.

Just wanted to write a wonderful review about Juniper Village in Williamstown. My mom has been there for a little over 2 years now and I can not say how wonderful they are. They are compassionate, caring, attentive to my Mom's needs. They are always available when I have a question or concern. [name removed] and [name removed] will call me when they think something is not OK with my Mom. I never feel like I am a bother to them or any question or concern is a problem for them. Everyone there including the nurse, housekeeping, med techs, maintance, cook etc are all wonderful. I could not be happier with Juniper Village.

I love living here. Anything I need or I would like to have they get it done for me. My children have recommended this place and they love it. I would recommended for anyone's loved one. The staff are happy kind and treats me great. They always joking around with us its so nice. The activities are fun and on going all day. I couldn't have asked for a better place to live

My mother has been at Juniper Village for almost 10 years. Several months ago, we had to make a change and move her over to dementia care. [name removed], the administrator, was wonderful assisting me with this move. Emotionally, this was extremely difficult for both my mother and myself. The support the staff and administration gave us was tremendous. My mother is thriving in the unit as she joins in the activities . The activities are varied, and the activity staff uplifting and caring. I have the confidence that my mother is getting the best care. Thank you staff and administration for all that you do.

This place has gone down hill since new manangment took over about 3 years ago. All they care about is money . It’s a shame because you would really enjoy coming to this place and now it’s makes you sick to your stomach how people really are. The aides are horrible. You always see them sitting around more than working and asking anyone questions nobody has answers . The activities is horrible over in the dementia building . I never see the person working with the elderly and they looked desperately bored and it’s a shame . Not a good place to take your loved one .

Juniper Village has so many kind staff that work here. Staff are always friendly and extremely helpful. It is always clean and they truly care about their residents.

My wife was in Wellspring for 17 months before she passed away. I was able to visit her every day and was very aware of the quality of care and compassionate attention she received each day. Juniper is so excellent that I looked forward to every visit; I felt as if I was going to a private home staffed by friends. I was always updated on her condition and consulted on any changes or modifications of her medication. My wife was always well dressed and groomed and cared for with dignity. I am forever thankful that I found Juniper Village and can honestly award them an overall excellent evaluation.

My Mom moved to Juniper Village Williamstown almost 2 years ago from another assisted living that she was at for a very short time. Since my mom has been there I have nothing but wonderful things to say about everyone that works there as well as all the residents that live there. It is truly a wonderful place and everyone seems to care and enjoy working there.

My dad's been at Juniper Village in Williamstown since April. I'm still amazed at how kind and patient the staff is. I honestly agonized over the decision to put my dad (who is my best friend) in Assisted Living, but frankly he is happier and healthier than he was when he went in. His spirits are higher than they have been in years. He eats with friends. He is cared for, but he still feels independent. I don't worry. The staff is like family and frankly I can't imagine what my life would be without their help and support. I highly recommend Juniper Village in Williamstown to anyone looking for the highest quality of Assisted Living.