Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Meals & dining
Value for cost
supportive and helpful staff. Made great progress with therapy, the super therapy team. Had a great time with activities. Would recommend juniper to anyone who needs skilled nursing or assisted living. Food is great. You make wonderful friends that you carry with you.
If you want your loved one to sit in their BM for over an hour, to get a bed sore while in their cate and then beg for care, wait for more than 30 minutes to get help - then this is the place for you. They show a good side, but the reality is a lot of neglect and lack of care. Do not send your loved ones to this horrible place.
The facility is a very friendly place, the staff is friendly and most of the residence are friendly, The room sizes are pretty good, the food is pretty good, I would like to see more variety. I would recommend this community to others.
I went to pack my loved one to move her to a new community. My loved one's room had bed bugs in it due to another resident having bed bugs in this their room. The community called me and let me know that they would wash their belongings and move my loved one to a new room. Brookdale ended up throwing all my loved one's furniture away. Brookdale decided to throw most of my loved one's personal belongings (shampoo, soap, phone charger, etc.) away. The community found my loved one's clothes in another room and they had to go buy them a new pair of shoes. I spoke to the person in charge, and they provided no apology or explanation. I called the corporate office, and the person that answered the phone said someone will get back to you. However, due to the many complaints we have received it may be a while. I waited a bit, and called back a second time. I let the corporate office that if I have to call a third time it would be a call from my lawyer. My family and I feel this was cruel. I called Brookdale again, and they said we already spoke, and what else do you want. I let the corporate office know that I wanted more information.
As the daughter of the resident, I have to say that A Place For Mom was invaluable in helping us find a great community for mom to move to. I happen to love the facility,. It's always clean & there are absolutely no odors, meaning the residents are being well taken care of. I've eaten there once with mom & found the menu to have varied multiple items & main entrees to choose from & found them to be delicious. Mom, however, is a picky eater, not into making sure her choices are the most nutritious combination & at her age, her ability to taste food is impaired. Consequently, her doctor & I had to have a talk with her about how little she's eating, which meals she's skipping & her snacking in between meals with junk that's impairing her appetite when nutritious meals are soon to be served. I've spent time in the common area just observing people & find that there's some activity that multiple people can participate in almost continually up until bedtime. I especially like that because it encourages residents to get out & get to know other residents. Unfortunately, mom isn't the most outgoing person, is socially awkward at best & ever since her TV was finally delivered to her new apartment she's making absolutely no effort to get out of her apartment now. I'm going to have a talk with staff to see if they can work with her on that because after losing all her friends at her last situation (not leaving them behind; they've all passed away), she really needs to put herself out there to make some new friends. She does have a table mate at dinner time (assigned dinner hours & table, which I'm not sure I like the idea of, but it's so busy at dinner time I can understand why they have this policy. Breakfast & lunch are open to choose tables & table mates) who is also blind & seems like a very nice person, interesting, too. I wish there were maybe other people at their table, too, though, as the conversation between just two people gets old after awhile. She does appreciate the aides who attend her & help with bathing & the nurses that make sure she's getting her medications into her mouth (as opposed to falling on the floor, which she has a problem with when self-administering at her last situation) & on time. I also appreciate that they do her laundry & change her bedding once a week or if needed more frequently. The executive staff was great to work with & the front desk receptions are angels, as are the other staff helping people get around, helping in common areas & at meals. She even ventured out on a shopping trip (which I've told her not to ever do again since she's at risk of falling) & the driver personally went with her around the store & helped her find the items she wanted - never leaving her side. I happen to know how exasperating it is to go shopping with her, as she unrealistically wants to shop in the order of her list, not per the store layout, & it takes forever to explain what's available, as she's also deaf & won't even cotton to getting hearing aids. I've told the staff numerous times that they're really special people to put up with what they experience all day, every day from numerous people like my mom - I truly don't know how they do it. Mom isn't a Susie Sunshine, more like a Negative Nelly or Debbie Downer & a big complainer - very negative, so difficult to deal with. I admire & applaud the staff, most of which have been employed there for many years, which speaks a lot to how wonderful they also treat their employees. [Name removed]at a Place For Mom deserves special credit. She was a big support, even just calling to see how my mom & I were doing while she was recuperating from an illness, which was the impetus for the move to Assisted Living. And was so dedicated & diligent in helping us find the perfect place for mom. I thank you & especially her for all your help.
I am extremely pleased with Brookdale Alamo Heights. Staff and residents alike are friendly and outgoing. The food is exceptionally good. The activities are enjoyable and age appropriate. They have a shuttle service that will take residents virtually anywhere in San Antonio. My parents seem pleased with the care they receive.
My mother has been living there for five years. At this point, all I want to do is get her out. When my mother could do everything herself, it was a decent place to live. Once you have to rely on the staff, you get subquality care. They don't know what they are doing. They give the wrong medications (which my mother caught, thank goodness). They ignore residents for long periods of time, refuse services, etc. They are definitely understaffed. Cost is exorbitant and rises constantly. Very poor overall.
Response from Juniper Village at Lincoln HeightsAugust 5, 2019
We appreciate you taking the time to share your feedback and are sorry to hear Brookdale Alamo Heights is not meeting your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our local management team.
There idea of putting two one bedrooms together to make a two bedroom apartment was not appealing. Staff was not ready for us. Curb appearance reminds me of the old style nursing home
Response from Juniper Village at Lincoln HeightsMarch 29, 2019
We appreciate you taking the time to share your feedback and will share your concerns with our management team for review.
Just toured. [Name removed] was very personable and informative - we felt she was honest about facility services and pricing. Very bright, well-maintained facility; resident seemed happy, engaged and well groomed. Good use of space in studio apts and huge bathrooms. Definitely near top of our list
It was 2 years ago December 1st when my mother died at this facility. I haven’t been able to talk about it much less write about what happened until now. NEVER check into a facility like this over a weekend or holiday. Better yet, do EVERYTHING you can to keep your loved one at home and out of this or any other “home”. We checked my mother in on the Friday after Thanksgiving 2015. That holiday weekend – there were literally 2 people working per shift. Of the 2 people – there was one skilled nurse and one caregiver that changed bedding etc. for ALL of the patients & that place stays occupied. The skilled nurse dispensed meds to all of the patients which during normal working hours - there is a full-time person that does nothing but dispense drugs. I’m not sure how many skilled nurses work during a normal shift, nor do I know how many other caregivers are there. All I know is there were only 2 people there. The skilled nurse was busy dispensing medications to all of the patients. I stayed with her for several hours each day over that weekend. I went in on Monday morning and she was sitting in a wheelchair in front of the desk where the staff has to use computers etc. Her head was down on her chest & she was OUT. Unconscious. I don’t know how she could even breath. When I asked them what was going on, was told “they were “watching” her.” She had rheumatoid arthritis for years and had a stroke which caused aphasia before going in. This is a woman who could barely sit for half an hour without being in pain & they had her propped up in that chair head on her chest. I rolled her back down to her bed and got her in it. Shortly after I got her settled, a contract person came in to draw blood. She could not get a drop out of her. She was dehydrated & had low blood pressure. The contractor went back to the desk & I followed while she told a person at that desk. They put her on fluids via IV. I had to leave and my sister went to see her later that evening after I left. She was still “out of it & restless”. She died later that night. They found her at about 2:00 am and she was “unresponsive”. Wouldn’t a skilled nurse be able to tell that someone is on their deathbed? And maybe tell their loved ones? I don’t know if they called a doctor, it was too late regardless. These places are just a “holding pen” for old people until they die. My mothers’ “roommate” was in a wheelchair next to her bed with her head down on the bed. I asked if she needed help, she asked me to get someone. She had been waiting for help changing her wet bed. There were people hollering down the hall asking for help. It was horrible. I can’t even think about my mothers’ “comfort” before she died. It was the worst experience I’ve ever had or been around. It haunts me every day. I urge you to do everything you can to avoid these places. They are pure hell. You wouldn’t believe how the hospital treated her before that. I’m not a medical professional, but pray to god you never have to go into care if you don’t have an advocate with you.
I chose this community for my aunt because her good friend lives there. I wanted her to be able to feel comfortable and with someone that she knew and at first it felt like it might be a good fit. I started getting bills with hidden fees and charges that they had never talked to me about. There’s a fee for assisting my aunt, they charge her a deductible for her prescriptions even though she’s supposed to be getting them for free, and they charge for monthly assessments. No one ever told me about any of this. Getting someone to care for my aunt when she needs them is also difficult. She has a bell around her neck that she uses when she needs help, and more often than not they don’t answer. It took me calling 6 times once just to get someone on the phone. She’s missed several appointments with her hair dresser because no one will help her get there. She’s blind and isn’t able to walk on her own, so someone should be helping at all times. Which brings me to this – I came to visit her one day around lunch time and her room was an absolute mess. There were feces on her bed, the floor, her towels, her nightgown, and no one had done anything to help or to even clean until I said something about it! That is disgusting and completely unsanitary. There are only a few things this place offers that are good and that’s bingo, exercise classes, and happy hours. I’m already considering finding somewhere else to take my aunt because she deserves a great resting home and this one is inadequate.
The place is understaffed. It needs more activities especially for individuals with disabilities. It needs more food service workers. Meals are rushed and again, those of us with disabilities cannot get food cut to reasonable sizes. I cannot ever eat salad. The lettuce is cut too big. First, it is cut too large. Second, I cannot get to the salad bar. Meat servings are cut too big for our dentured or weak teeth to chew. The common areas seem clean. Our rooms are not clean. The one cleaning staff member gets fifteen minutes per apartment per week. My room gets dirty in between times with accidents but no one checks. One friend died because no one checked on him when he did not show up at an activity he never missed. I had the flu and did not show up for meals for two days. People stuck their heads in. I would groan and they would leave. I don't think they care for the exorbitant amount they charge for us to live here. The sad fact is that it is hard to move.
Very loving environment, great staff and intimate atmosphere.
My mother is a resident here. I like that they offer personalized care and the staff is very attentive. I would recommend Brookdale Alamo Heights.
My friend is now liking it and finally in the room she always wanted. She has people who are helping with her medication and driving her places she needs to go. She is enjoying to get to know the residents, like her table mates. She is being more open than before. The only issue is that it is hard to get in touch with someone one at times.
My mother entered Brookdale Alamo Heights recently at the age of 90. She was able to stay in her home for a long time, but it was no longer safe for her to be alone. Brookdale has been a great place for Mom. She is very social and there are activities every day. She has gained some much needed weight as the food tastes good and looks good. Her assistance care has helped her become secure. The caregivers are kind and patient with her. I hardly recommend Brookdale Alamo Haights.
Everything has worked out very well for my aunt here at this community. It has been a lovely experience, they are caring for her very well. The community looks great, everything is nice and clean. I'am comfortable with the care they are providing her with. This is a community I would recommend.
Loved this place. So warm and welcoming. Anne Zbinden was so very helpful. Unfortunately this was just not going to be a good fit for my Dad. We were sad..Check this place out.
I am actually very happy with everything. The nursing staff is good. The only thing I would say is that we are paying for the highest level of care and I do not know if they are actually coming in every two hours every night, which is what we pay for. She has had a few falls and some incontinence. Everything else is okay though.
Very friendly and cheerful. Residents seemed to be happy, enjoying themselves, and actively engaged in activities Staff was very helpful, thorough and professional Food tasted great good size portions Halls activity rooms very clean
See what the neighborhood has to offer and what’s nearby:
Studio, 1bd, 2bd
Studio, 1bd, 2bd
Studio, 1bd, Semi-Private
Studio, 1bd, 2bd, Semi-Private
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.