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26 Rock Rose Way, Malta, NY 12020
11 reviews
Add reviewFor more information about senior living options:
11 Photo available
44 Floor plans available
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a. j. Bueche
-
Family/friend
5.0
Above and beyond the norm
My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.
About the facility Home of the Good Shepherd at Highpointe
Home of the Good Shepherd at Highpointe in Malta, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Home of the Good Shepherd at Highpointe
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Medication Management
- Non-Ambulatory Care
- High Acuity Care
- Incontinence Care
- Diabetic Care
Meals & Dining
- Professional Chef
- Special Dining Programs
- No Sugar
- Meals Provided
- Low / No Sodium
- Restaurant Style Dining
Room Amenities
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Wi-Fi/high-speed internet
- Ground Floor Units
- Air Conditioned
- Handicap Accessible
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Common areas
- Main Street Shops
- Indoor Common Areas
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- Central Fireplace
- Library
- TV Lounge
- Beauty Salon
- Private Bath
Recreational areas
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
- Movie or Theater Room
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Activities Off-site
- Wii Bowling
- Live Dance or Theater Performances
- Cooking Classes
- Wine Tasting
- Birthday Parties
- Live Musical Performances
- Devotional Activities Offsite
- Happy Hour
- BBQs or Picnics
- Visiting Chaplain or Priest
- Holiday Parties
- Karaoke
- Devotional Activities On-Site
- Reminiscence Programs
- Trivia Games
- Catholic Services
- Stretching Classes
- Activities On-site
- Day Trips and Outings
- Protestant Services
- Gardening Club
- Pet-focused Programs
- Educational Speakers / Life Long Learning
- Dances
- Yoga / Chair Yoga
- Brain fitness / Dakim
- Art Classes
Compare
Home of the Good Shepherd at Highpointe
26 Rock Rose Way, Malta, NY 12020
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Review score not available
8.9
Review score
35 reviews
8.9
Review score
35 reviews
5 star
91%
4 star
6%
3 star
3%
2 star
0%
1 star
0%
8.9
Review score
41 reviews
8.9
Review score
41 reviews
5 star
37%
4 star
36%
3 star
15%
2 star
2%
1 star
10%
8.8
Review score
48 reviews
8.8
Review score
48 reviews
5 star
29%
4 star
40%
3 star
21%
2 star
2%
1 star
8%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Reviews
for Home of the Good Shepherd at Highpointe
11 reviews
Write a reviewA Place for Mom has scored Home of the Good Shepherd at Highpointe with 0 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Home of the Good Shepherd at Highpointe has 11 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.6
Friendliness
3.3
Care Services
3.3
Staff
Meals & Dining
Activities
3.3
Value for Cost
3.3
A Place for Mom has scored Home of the Good Shepherd at Highpointe with 0 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Home of the Good Shepherd at Highpointe has 11 reviews with an average "overall experience" of 3.5 out of 5.
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-11 of 11 reviews
B J - Toured community
Memory Care
August 9, 2022
My Tour Experience at Home of the Good Shepherd at Highpointe
We really liked the community. However; the community had a long waiting list, and they reached out to us after we committed to another community.
anonymous - Family/friend
Assisted Living
September 24, 2021
Excellent
The thing that stands out the most is the staff is very caring. They treat the community like it's a family.
Response from Home of the Good Shepherd at Highpointe
September 26, 2021
Thank you so much for your kind words. Our staff here care so much about each and every resident here. We are a lucky community to have such caring staff and amazing residents to care for!
Anonymous - Toured community
Memory Care
August 24, 2021
My Review of Home of the Good Shepherd at Highpointe
We liked the assisted living more than memory care. The memory care felt more institutionalized on our tour.
Response from Home of the Good Shepherd at Highpointe
August 26, 2021
We are so sorry you felt that way about your visit. We would love to chat with you further to gather more details. Please give us a call at (518) 581-2800 and ask for the Program Manager.
Jeffrey J Winters - Family/friend
Memory Care
December 13, 2019
WHAT WAS ONCE GOOD IS NOW BAD!!!! DONT WALK BUT RUN FROM THIS PLACE.My father has been a resident at HOGS for 1 year. 3 days a week I come in with a treat (ice cream, cookies, donuts etc) and coffee as does my sister 2 days a week and we also bring my dads dog to visit. Today I was informed by their new administrator that I am not allowed to feed my dad due to health dept rules. And that my dads dog was no longer welcome here. Apparently its time to move on. The employees are all disgruntled, they can not adequately staff the facility, their chef left for more pay and the food quality has gone down hill and now an administrator who wants to take away the rights and privileges of residents and family members. Have fun with a vacant facility. Already contacted a place for mom and am arranging new locations.
a. j. Bueche - Family/friend
Memory Care
December 22, 2018
Above and beyond the norm
My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.
Michael S - Family/friend
Memory Care
April 29, 2017
Avoid the place
Went to visit my grandma and found her on the on the floor crying for help. The nurses did not respond to her pressing her panic button. My grandma said, "she was on the floor for over 45 minutes." When I asked why they did not respond to her pressings the panic button, the nurse said, "the battery fell out of her pager."
My grandma, was at Good Shepherd for 3 weeks and fell 3 times. The second time she fell she broke her wrist.
One day that I was visiting my grandma after she broke her wrist, I arrived to my grandma crying. She was crying because the aids gave her a oatmeal cookie in a plastic package that she could not open...she has a broke wrist.
My grandmother lost 10lbs in 3 weeks because food was put out of reach when she was condemned to her room because she had the flu.
My grandmother's food intake log would be filled out for the Breakfast, lunch, and dinner before lunch.
The worker are sick peoples who seem to enjoy torturing the elderly.
If you send your loved one here you better be able to visit everyday to make sure basic care is being addressed.
Birds eye view - Industry reviewer
Memory Care
January 8, 2016
Not a wise choice for placement
Consistently short staffed
Inexperienced, unprofessional management team
Cannot retain staff due to extremely poor management
Care not at the level one would expect
Very disappointing
Anonymous - Family/friend
Memory Care
May 22, 2014
The staff are very helpful. They comp...
The staff are very helpful. They completely understood how difficult this move was for both my mother and us. They helped all if us with the transition.
My mother enjoys the activities and outings.
Son - Family/friend
Memory Care
November 22, 2013
Got to Keep her Piano!
They keep them very busy! They are pretty good about the whole thing. They are very, very good about taking care of my mother and whatever her needs are. I don't see any need for improvement. They let her have her piano, which was extremely important to her.
Brother - Family/friend
Memory Care
November 15, 2013
Piano and Games
Most people are very friendly, and the staff is great. No complaints. I was there today visiting my brother. My brother is very happy there - when he was in independent living he was lonesome. He would stay downstairs in the foyer and read the papers for hours and hours by himself. Now he has dinner at 5 and there are a lot of women there and they play board games after dinner. He is so engrossed in playing the games. He plays the piano for them, and they have even had him playing the piano for residents in the memory care unit. He also has a piano in his room. We really liked Home of the Good Shepherd because they would drive him to dentist and doctors, which is more than 30 miles away.
A Place For Mom Customer - Toured community
Memory Care
December 20, 2012
Newer clean building nice private roo...
Newer clean building nice private room, 2 outside areas can walk out without supervison, special enterance ring door bell, will accept VA money.
Viewing 1-11 out of 11 reviews
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Frequently Asked Questions about Home of the Good Shepherd at Highpointe
Home of the Good Shepherd at Highpointe offers Studio and 1 Bedroom. Learn more.
Call (518) 581-2800 to reach a resident at Home of the Good Shepherd at Highpointe.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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