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Home of the Good Shepherd at Highpointe

26 Rock Rose Way, Malta, NY 12020

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1 Photo available
4 Floor plans
4 Floor plans available
Home of the Good Shepherd at Highpointe in google map
street view of Home of the Good Shepherd at Highpointe
a. j. Bueche - Loved one of resident/client
5.0
Above and beyond the norm

My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.... Read more

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About the facility Home of the Good Shepherd at Highpointe

Home of the Good Shepherd at Highpointe in Malta, New York is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

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Amenities at Home of the Good Shepherd at Highpointe

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Professional Chef
Restaurant Style Dining
Low / No Sodium

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible
Cable or Satellite TV
Air Conditioned

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Uncovered Parking

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Outdoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews

for Home of the Good Shepherd at Highpointe
3.5(11 reviews)
Write a Review

Cleanliness

3.6

Friendliness

3.3

Meals & Dining

No data collected

Care Services

3.3

Activities

3.3

Staff

No data collected

Value for Cost

3.3

Overall Experience
4
3
1
1
2
Date Submitted
1
1
3
Reviewer
0
7
3
1
Care Received
1
10
1-11 of 11 reviews
Sort by

4.0
B J - Toured community
Memory Care
August 9, 2022
Verified Review
My Tour Experience at Home of the Good Shepherd at Highpointe

We really liked the community. However; the community had a long waiting list, and they reached out to us after we committed to another community.


5.0
anonymous - Loved one of resident/client
Assisted Living
September 24, 2021
Verified Review
Excellent

The thing that stands out the most is the staff is very caring. They treat the community like it's a family.

Response from Home of the Good Shepherd at Highpointe

September 26, 2021

Thank you so much for your kind words. Our staff here care so much about each and every resident here. We are a lucky community to have such caring staff and amazing residents to care for!


2.5
Anonymous - Toured community
Memory Care
August 24, 2021
Verified Review
My Review of Home of the Good Shepherd at Highpointe

We liked the assisted living more than memory care. The memory care felt more institutionalized on our tour.

Response from Home of the Good Shepherd at Highpointe

August 26, 2021

We are so sorry you felt that way about your visit. We would love to chat with you further to gather more details. Please give us a call at (518) 581-2800 and ask for the Program Manager.


2.0
Jeffrey J Winters - Loved one of resident/client
Memory Care
December 13, 2019

WHAT WAS ONCE GOOD IS NOW BAD!!!! DONT WALK BUT RUN FROM THIS PLACE.My father has been a resident at HOGS for 1 year. 3 days a week I come in with a treat (ice cream, cookies, donuts etc) and coffee as does my sister 2 days a week and we also bring my dads dog to visit. Today I was informed by their new administrator that I am not allowed to feed my dad due to health dept rules. And that my dads dog was no longer welcome here. Apparently its time to move on. The employees are all disgruntled, they can not adequately staff the facility, their chef left for more pay and the food quality has gone down hill and now an administrator who wants to take away the rights and privileges of residents and family members. Have fun with a vacant facility. Already contacted a place for mom and am arranging new locations.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


5.0
a. j. Bueche - Loved one of resident/client
Memory Care
December 22, 2018
Above and beyond the norm

My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
Michael S - Loved one of resident/client
Memory Care
April 29, 2017
Avoid the place

Went to visit my grandma and found her on the on the floor crying for help. The nurses did not respond to her pressing her panic button. My grandma said, "she was on the floor for over 45 minutes." When I asked why they did not respond to her pressings the panic button, the nurse said, "the battery fell out of her pager." My grandma, was at Good Shepherd for 3 weeks and fell 3 times. The second time she fell she broke her wrist. One day that I was visiting my grandma after she broke her wrist, I arrived to my grandma crying. She was crying because the aids gave her a oatmeal cookie in a plastic package that she could not open...she has a broke wrist. My grandmother lost 10lbs in 3 weeks because food was put out of reach when she was condemned to her room because she had the flu. My grandmother's food intake log would be filled out for the Breakfast, lunch, and dinner before lunch. The worker are sick peoples who seem to enjoy torturing the elderly. If you send your loved one here you better be able to visit everyday to make sure basic care is being addressed.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


0.5
Birds eye view - Industry reviewer
Memory Care
January 8, 2016
Not a wise choice for placement

Consistently short staffed Inexperienced, unprofessional management team Cannot retain staff due to extremely poor management Care not at the level one would expect Very disappointing

Cleanliness

3

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
Anonymous - Loved one of resident/client
Memory Care
May 22, 2014
Verified Review
The staff are very helpful. They comp...

The staff are very helpful. They completely understood how difficult this move was for both my mother and us. They helped all if us with the transition. My mother enjoys the activities and outings.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Son - Loved one of resident/client
Memory Care
November 22, 2013
Verified Review
Got to Keep her Piano!

They keep them very busy! They are pretty good about the whole thing. They are very, very good about taking care of my mother and whatever her needs are. I don't see any need for improvement. They let her have her piano, which was extremely important to her.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Brother - Loved one of resident/client
Memory Care
November 15, 2013
Verified Review
Piano and Games

Most people are very friendly, and the staff is great. No complaints. I was there today visiting my brother. My brother is very happy there - when he was in independent living he was lonesome. He would stay downstairs in the foyer and read the papers for hours and hours by himself. Now he has dinner at 5 and there are a lot of women there and they play board games after dinner. He is so engrossed in playing the games. He plays the piano for them, and they have even had him playing the piano for residents in the memory care unit. He also has a piano in his room. We really liked Home of the Good Shepherd because they would drive him to dentist and doctors, which is more than 30 miles away.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
A Place For Mom Customer - Toured community
Memory Care
December 20, 2012
Verified Review
Newer clean building nice private roo...

Newer clean building nice private room, 2 outside areas can walk out without supervison, special enterance ring door bell, will accept VA money.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


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Frequently Asked Questions about Home of the Good Shepherd at Highpointe

Home of the Good Shepherd at Highpointe offers Studio and 1 Bedroom. Learn more.

Home of the Good Shepherd at Highpointe has received an average review rating of 3.5 based on 11 reviews. See all reviews.

Call (518) 581-2800 to reach a resident at Home of the Good Shepherd at Highpointe.

To reach a resident at Home of the Good Shepherd at Highpointe call: (518) 581-2800



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.