Brookdale Niskayuna

I have been very pleased with my interation with the staff. They were very welcoming, and were very accomodating in getting my loved one in there. They could improve on the food. They are often short staffed, with the company that they contract with for speech therapy. It's very convenient for us, and I like the staff.

Areas they could improve on - their responsiveness to resident call for assistance, it takes them quite a awhile to answer or get to the resident that needs assistance. They could also follow through better with their care plans that are given, they are supposed to be taking our loved one every 2 hours to the restroom and that just really isn't getting done and isn't consistent.

The staff was wonderful at Brookdale, from the initial interview and discussion to the intake and up until the last day my dad was there, they were friendly and thoughtful, even through difficult situations.

I was a little bit disappointed in the way the operation of the medicine. I received the bill there are items charged to our account that my father never got. If I had been told about it they never would have been ordered. They ordered the ensure my father would never drink the Ensure. There's just too much secrecy about the meds. Three times I asked to pick up the remaining meds and I'm still waiting to get them. And now he died so I have no use for them anyway. Also in regards to the building. I had set up automatic payments get every month I was getting paper bills and past-due notices. I could not get them to take the money out of the account before finance charges were applied.

The financials can be frustrating. There are moving parts and it seems communication amongst the admin is questionable. The food right now does not seem to have variety. Most of the staff my loved one likes and the community does its job.

My loved one is very happy there, and enjoys the staff and the facility. It's difficult to review because they're limited now due to Covid. But so far they've been very responsive, are following the guidelines for Covid restriction, and they keep us up to date on things.

We chose Brookdale because it was homey and she could transition easy from assisted living to memory care. The place was nice the people were nice. The rooms did not look like hospital rooms which was big. She really likes the food here. They were doing window visits during COVID, and we are just now able to do outside visits. Our favorite part about Brookdale has been that because of the homeyness of it, my mom has had an easy time adjusting. I would recommend.

From the moment we walked in the atmosphere was “homey.” Our guide, [name removed], was personable, knowledgeable, compassionate and very helpful. Our first impression was a positive one.

[Name removed] was fantastic and the community had a very warm feeling. Great rapport with contact liaison and the residents. Sadly my father was not a good fit.

Place is clean and well maintained but constant shortage of aides is a problem if your loved one needs enhanced care. Necessary services aren’t always completed in a timely manner due to staffing issues. You pay separately for each service, which adds up fast. Apartments are nice, and this place is probably fine if the resident is relatively independent.

Place is clean and well maintained but constant shortage of aides is a problem if your loved one needs enhanced care. Necessary services aren’t always completed in a timely manner due to staffing issues. You pay separately for each service, which adds up fast. Apartments are nice, and this place is probably fine if the resident is relatively independent.

We lived at Brookdale Niskayuna for about three months. In general the people working there were very nice, some were outstanding. The biggest downside was the dining room. The waitresses were rude, reaching over and in front of residents at the table and pointing at people and saying "you" to take your order. The food was good but slopped onto the plate and frequently ran out of things on the menu. One time the waitress poured milk on my cereal (from the bottle) and poured it all over the table and on me. She made no attempt to clean up the mess. The floor/carpets in the dining room and elevators were dirty. I had heard people complain about not getting their medicine on time, sometimes not at all if the night nurse was a no show. However we did not personally have this experience. We did have some billing problems for items we received, returned but still kept getting them. They are still working on getting the credits processed.

Met with [Removed]. She was great. Rooms here were much larger for same or little more money. One bedroom with living room was much nicer for only $350 more. Multipule floors with the staircase is one downfall. Union street in Schnectady. Little further than going to 155 Colonie.

This really nice community, and my tour of it was a pleasant one. Everyone was kind to family, and I. The community was neat, and everything was tidy. The staff we met was polite, and helpful. All our questions were answered. Everything went well, but I did find a better fit for my aunt, and her needs.

We like the care from this community. The staff are caring and making sure that my mom is happy. We like knowing that she likes the meals and the good variety. They are offering alot of activies for her to participate. We like that she is able to have someone to assist her for some personal care of getting her hair done. This is a clean and beautiful community that she enjoys.

We liked talking to the staff about the care that is available. We liked knowing that they have a nice menu and they would be offered healthy meals. Activities would be offered for them to participate. We would recommend that other families consider a tour of this community for the care of a loved one.

Our loved one has only been here a short time, but so far Brookdale Niskayuna has made a positive impression! The facility is clean and well kept, and the staff is friendly and professional. Our loved one is being well cared for!

This place is the worst. I read the glowing comments above and realize they must be written by people who work at this faculty. This is not a fabulous place. The aides are not nice and helpful. These are lies. Do not be fooled by the positive comments. If you are a completely independent person who needs no help then great for you because no one will ever be there to help you. Did you know that the sides are not allowed to help people up when they fall. Ask for town records on the amount of time ambulances had to be called to get people up who fell waiting for help. When sicknesses go around 3 or 4 times a year they do not even have a cleaning service come in to disinfect. If you love your family members do not let them live here.

We were really impressed with them when we went for the tour. It was very clean, it looked more like a house than a facility. There was room for reading and that kind of thing. My father was concerned because he felt like their should have been some sort of orientation or some info about who to contact and he said he just kind of had to feel his way through the process, which at the time was not easy. I asked for physical therapy and it took them a while to get that started too. Overall though, I think it's a good value.

My 94 year old father has been at Brookdale Niskayuna for almost 3 years. We are very happy with the level of care he receives and the quality of life he continues to enjoy while a resident there. First and foremost, my father and I feel that he is safe and well cared for. It is a great relief to know that caring, professional staff are available to provide assistance 24/7 should it be required. Brookdale's medication management and coordination of transportation to doctor visits are services that simplify both of our lives. The facility shuttle is another great service my father uses frequently. It allows him to retain a level of independence he would not have otherwise. The conscientious shuttle driver always ensures that Howard is safe and secure in getting to and from his destination. As for quality of life, my father enjoys his independent apartment living with the convenience of prepared meals in the dining room, laundry, cleaning, and other services. He partakes in many of the on- and off-site social activities and especially enjoys destination trips to places like Lake George. Lastly, all of the administration, nursing, aides and other staff are professional, helpful, and friendly to my father and to me. Brookdale has become my father’s home, one in which he feels like a valued member of the community, cared for and content