Heritage Woods of Noblesville

l have had my loved one(s) in a few different communities and all senior living communities have issues. You have to keep your eye on them. Sometimes staff is stretched thin and calls don't get answered right away. It's not continual and it's not always bad, but sometimes they would ring and it can take upwards of 15 minutes for a staff member to show up. Heritage Woods is an immaculate facility; everything is contemporary and up to date. They put a lot of thought into areas for the residents to sit and enjoy their surroundings. The courtyard is also beautiful.

The community is responsive with answering our questions. The management staff are adequate in giving us advice when needed or asked. There are three meals a day and the residents have choices for the to choose from. The community seems to have staff turnover a bit higher; however, this is understandable as it is a tough job.

Great place to work, food is great

[Name removed] is the best activity director keeps them busy Love that

Beautiful place. There is no other place like it nearby! I would highly recommend it to anyone who lives nearby.

Beautiful building with amazing team of employees. I have placed a few clients in the building and they are happy as a clam! Plenty of Activities, rounding physician group is so nice and they listens to my clients concerns.

This place looks nice. They have nice apartments with room for furniture. Don't let that fool you! Besides a couple caring staff members, it is horrendous. We find bed made with poop in it. Poop left on the floor. Bottom rash not being addressed. Hurt ankle and bruises on my dad's body. One time they did not check on him at all. The next morning he was found sitting in poop from his head to his toes, never getting him ready for bed or checking on him all night. I'm sorry his stomach got so off that it is taking awhile to get him back to normal bowel but really?! At the beginning he got so dehydrated my dad had to go to the hospital because his kidneys were failing. Another time he was taking a shower and they wanted him out before the shift change. Dad purposely put himself on the floor. The nurse call threatening to call the fire department unless he gets up. I told them to give him a couple minutes. He got up. Lack of training and terrible management.

I'm happy here and pleased with my experience overall. I like that they do my laundry for me and clean my room. When I first moved here, I was prepared to bring all of my medications, but they required that medications be ordered through their pharmacy. And it has been a big frustration. They ordered unnecessarily things, some of the order was wrong, etc.

It is good, sometimes they don't know what they are doing. There has been several changes with staff. You should stay on top of your questions or concerns on your loved one. Some of the things may slip under the rug. They have a new activities director and seems to be doing more with the residents.

I have toured this community several times. The community is always clean, beautifully kept, and the staff are always friendly and inviting. The residents are engaged and happy.

I liked the memory care, especially the individual rooms and the general atmosphere. With only 4 residents when I visited it was not possible to get a good view of the care for residents.

Very nice and new just not open so we will be looking at Heritage Woods of Noblesville again once they are open.