Heritage West Allis

Our experience after moving in was not the same as during the initial touring process. After moving in, we found that communication between the facility administration is horrible.

Overall Heritage West Allis is very good. Depending upon the person living there or about to live there (if you're thinking of moving a loved one there), it depends on the location as I know they have other communities, as well as the convenience.

I toured Heritage West Allis, they provided a great tour and first impression. Culturally my mom is more acclimated to an Elm Grove location than a West Allis one. The other Heritage location we chose is a bit more in the country. I knew that's what my mom wanted because she had a country home.

I had to make an emergency for my mom, and [name removed] was vey helpful with the move in transition. My mom has been enjoying their cooked from scratch meals, and the regular flow of fun activities and exercising. Mom is much happier now, thanks to our move to Heritage.

I just recently relocated my mom to memory care at Heritage West Allis. The move in process went great! The community is clean and well maintained compared to where my mom used to be. My mom is beginning to eat better because the food is really good and she has table mates to chat for her meals.

Heritage West Allis was a beautiful facility and I liked it a lot, they gave a great tour. The only downfall was I really liked the concept of a facility that focused primarily on memory care so the attention was more individualized rather than offering different care services all in one. I felt like we would be paying for things that she ultimately would not be utilizing.

Heritage West Allis is a wonderful place. I' m very happy with the care my loved one is receiving.

I would recommend you consider this community for your loved one. Overall the friendliness of the staff, cleanliness, and care all stand out to me. The community does a good job in offering activities daily for the residents to participate in.

Make sure to do your homework and visit more facilities to make sure you get the best place. I know covid is affecting everything. The facility is short-staffed, The room size is good-sized, and they have a whirlpool bathroom.

My mom is happy and content at Heritage. The residents are well cared for and respected. The receptionists at the front desk are very helpful and friendly, as is the personnel in the marketing department.

[name removed] (mom) has improved so much during the time she has been living at Heritage and we are so grateful for the caring staff, awesome activities, and socialization that she enjoyed here. Thank you, thank you, thank you!!!!

We enjoyed our 11 years and hope to have many more to come.

Staff here do a great job taking care of my mom. Food is very good.

This is a wonderful place and everyone is so friendly, keeping social distancing in mind. A very great place.

I love all the people that work here and I love living here.

Everything is great! Workers are great!

My 85 year old mother lives at Heritage West Allis, having moved to be closer to me from what I considered a very good assisted living facility in Iowa. Heritage has surpassed my expectations. The facility itself is very attractive and clean. Before COVID-19 they offered a great variety of activities for the residents, and since residents have been more confined they have sought to meet the individual needs of residents, although this can be a challenge. Mom's care needs have changed since moving in a year ago and the staff has been extremely wonderful to her. There is a resident assistant that goes into visit her on her own break sometimes. Hearing that really melted my heart. I can honestly say the resident assistants treat people like they are their own relatives. Mom was able to get PT services right on site, and there is the option to use a medical practice that makes monthly house calls. Administration of Heritage West Allis is top-notch and I am always able to get responses to any concern I have had. They have a great community relations professional who works very hard to meet the needs of every resident. I like that that have a concierge at the reception area 7 days a week. My siblings and I are really pleased with this living arrangement for our Mom, I would definitely recommend it to anyone looking for an assisted living arrangement.

Nice facility. Staff appear friendly. I would definitely consider this a place where my family member would be properly taken care of.

Worse assisted living place ever! My parents have been there for 6 months and we have finally had enough! We pay so much and nothing ever gets done! My mom is on a puree diet and she hates the food. So instead of finding ways to feed her other things or use a food processor they give her oatmeal, 3 times a day EVERYDAY!! We tell them stop with the oatmeal and they don't! If you complain about anything nothing happens. They never come into their room and my mom takes care of my dad! It's too much for her but it never changes! The aides are constantly yelling at each other and a nurse has yelled at me for finally getting sick of asking them to shave my dad!!! And water, something everyone needs to survive, NOPE! I see water on the cart but they never give you want unless you ask. They love to give you juice though. I have so many complaints about this place....DO NOT PLACE YOUR LOVED ONES HERE, UNLESS YOU JUST DON'T CARE!

We enjoyed the tour very much. The staff was extremely helpful and very pleasant.