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Heritage Village Assisted Living and Memory Care

8035 E Brown Rd, Mesa, AZ 85207

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Renaye - Loved one of resident/client
5.0
This is a great place to be in for a family member

Where do I begin , [name removed] was the one who got everything taken care of when I was anxious about my husband coming there, she made it easier and less stressful for me because where he was staying was a complete nightmare. The staff was very professional , [name removed] who is with Blue Sky was taking very good care of him, she made sure all of his needs were met as far as helping with getting hospital bed, shower chair etc . I have absolutely no complaints about the staff working there, caregivers were awesome. I came every weekend, the place was clean, and his bedroom was big enough for 2 beds, his roommate was pleasant, and they have a very large dining room, and a big size kitchen , an area to go outside and sit in the sun. Best news to share my husband is home now, after being there for awhile ( believing he might never come home) I could have never done this without their help and support!!!! Renaye Sandagata Phoenix AZ... Read more

Read all reviews

About the facility Heritage Village Assisted Living and Memory Care

Heritage Village Assisted Living and Memory Care in Mesa, Arizona is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Heritage Village Assisted Living and Memory Care is a community within Madison Realty Companies, LLC properties. See all Madison Realty Companies, LLC communities.

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Amenities at Heritage Village Assisted Living and Memory Care

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Ground Floor Units

Facility Amenities

Transportation & parking

Resident Parking Available
Transportation at Cost
Property Convenient to Public Transit

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center

Services

Beautician

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

Spanish
English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Educational Speakers / Life Long Learning

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Reviews

for Heritage Village Assisted Living and Memory Care
3.7(17 reviews)
Write a Review

Cleanliness

3.8

Friendliness

3.8

Meals & Dining

2.6

Care Services

3.6

Activities

3.7

Staff

2.2

Value for Cost

3.4

Overall Experience
10
1
1
1
4
Date Submitted
2
5
5
Reviewer
0
14
3
0
Care Received
4
13
1-17 of 17 reviews
Sort by

1.0
Mr B - Loved one of resident/client
Memory Care
July 27, 2022
Absolutely Awful

My mother was in memory care. Never saw the nurse of house 8 interact with residents. Was missing or staring at the computer. My mother could not feed herself but they just put food in front of her. We had to go in everyday and feed her just so she would have 1 meal a day. They hardly ever checked on her. She was always dirty or smelly. Rooms were always unkempt. They lost her bedding , clothes,walker,wheelchair and never could find her shoes..We complained several times, said they would improve. Then she started having scratches, bruises and rug burns on her. The last straw was her wrist was broken for 2 days before they told us. We took her to the hospital and Dr recommended we don't take her back. So we took her home and immediately started looking for a better place. My poor mom. They do not have the staff or proper medical knowledge to take care of Alz/Dementia patients.

Cleanliness

1

Friendliness

1

Meals & Dining

2

Care Services

1

Activities

2

Staff

1

Value for Cost

1


5.0
Renaye - Loved one of resident/client
Assisted Living
July 1, 2022
This is a great place to be in for a family member

Where do I begin , [name removed] was the one who got everything taken care of when I was anxious about my husband coming there, she made it easier and less stressful for me because where he was staying was a complete nightmare. The staff was very professional , [name removed] who is with Blue Sky was taking very good care of him, she made sure all of his needs were met as far as helping with getting hospital bed, shower chair etc . I have absolutely no complaints about the staff working there, caregivers were awesome. I came every weekend, the place was clean, and his bedroom was big enough for 2 beds, his roommate was pleasant, and they have a very large dining room, and a big size kitchen , an area to go outside and sit in the sun. Best news to share my husband is home now, after being there for awhile ( believing he might never come home) I could have never done this without their help and support!!!! Renaye Sandagata Phoenix AZ

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5


3.0
Kathryn J Carroll - Loved one of resident/client
Assisted Living
March 16, 2022
Lost in the shuffle

Both of my parents lived at Heritage Village for almost 2 years. My mom had dementia. she had numerous falls and after my dad died, staff did very little to keep her from trying to get around and she broke her femur. she was not supervised and had falls even after that. Now that they are both deceased, they cannot find jewelry that one of the caregivers cut off because they afraid of her swelling hands. They have no idea where it is. My mom's name was misspelled on her coffee cup and most of what we witnessed was disinterest and lack of caring. They rarely answered the phone when we couldn't reach my parents and did nothing to see that they knew where the phone was.

Cleanliness

4

Friendliness

2

Meals & Dining

3

Care Services

2

Activities

No data collected

Staff

2

Value for Cost

1


1.0
Nita M - Loved one of resident/client
Assisted Living
March 11, 2022
Unacceptable

My father was in memory care and they were quite understaffed. 1 evening it took 55 min to find someone who could give him his nitroglycerine tablet for chest pain. There was much more that bothered me and constituted sub-par care. He was approved for ALTHS to cover oct and forward. We paid full amount oct thru Jan. Unfortunately he passed in Jan. To date there has been no reimbursement and no return calls to the 10 messages I have left. This is definitely a for-profit business 1st and foremost.

Cleanliness

3

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

2

Staff

2

Value for Cost

1


1.0
Marsha M - Loved one of resident/client
Assisted Living
March 8, 2022
Sad!!!

I notice there has not been a recent review so here goes…. My [age removed] year old son has been at Heritage Village for [number removed] weeks. It’s not good. Not enough help! One(1) caregiver/med tec/ cook per shift is not enough to care for 18 people!!!

Cleanliness

1

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
anonymous - Loved one of resident/client
Memory Care
March 7, 2017

Excellent facility and caregivers

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
September 30, 2016
Verified Review
Comfortable Living !!

The staff has been very helpful on helping my loved one make the transition into this new community. He seems to really be enjoy him self and is feeling right at home. It is a great location and very comfortable living.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


0.5
Amber Eberle - Loved one of resident/client
Memory Care
August 14, 2016
Heritage Village is Not the Right Place for a Person with Late Stage Alzheimer's

Heritage Village is a beautiful facility. But while their website claims that they offer memory care services for patients with Alzheimer's disease, their staff is not not properly trained or capable of providing sufficient care for people who are suffering from late stage Alzheimer's. Our family has had an awful experience with Heritage Village-- if you're looking for a facility that is able to care for a late stage Alzheimer's patient, this is not the place. Instead of letting my Mom know that they couldn't provide the care that my grandfather needs due to his late stage of Alzheimer's, and asking her to find a different facility that is a better fit for him, they had him transported and "dumped" at the local ER in his pajamas. He did not have a medical emergency that needed to be addressed--they just didn't want to deal with him. He was in the ER for over 36 hours before he was transferred to a nursing home with an Alzheimer's unit. Jennifer, the director of the facility, would not return my mother's calls, and my grandfather's case worker had to call three times before she demanded to talk to speak to this woman and finally got a call back. Alyssa, one of my grandfather's caretakers, was incredibly rude to my mother on three occasions-- if she speaks to a resident's family member like that, how does she treat the residents? My mother has been an ICU nurse for nearly 30 years, and she has never been rude to any of her patients' family members. She did not deserve to be spoken to in the manner that she was. Heritage Village may be a great place for older senior citizens who are no longer able to live alone, but it is an awful place for late stage Alzheimer's patients. This facility accepted my grandfather as a resident less than a month ago knowing his current condition. The last few weeks have been a nightmare for my family, and I am incredibly saddened that my grandfather has not been treated with the compassion and respect that all elderly people deserve.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

I'd like to respond to Amber's review. My name is Gary Crosby and my family is the owner of Heritage Village. Let me start by saying that I will be first to state we can make mistakes like anyone. Also, I commend her for loving and obviously caring deeply for her grandfather. It grieves me greatly that I need to respond to someone who, for any reason, is disappointed in our care. We want and strive everyday to be the very best in our industry. However, at the same time, pounding out on a keyboard inaccurate and degrading remarks (for which I will address here) because you are angry isn't fair to us nor to those that provide a tremendous service to our loved ones and community as a whole. Please consider the following: 1) All of our caregivers have taken the courses and are certified by the state of Arizona. They also go through our rigorous screening process prior to working with us. Amber's statement that our staff is not properly trained is a factually grievous inaccuracy. Our staff members take pride in their training and indeed meet or exceed the state's training and certification requirements. We care for 60 residents currently, as of this writing, in three different homes on-site. We care for many advanced Alzheimer's residents every day and we do a fine job providing for their care. Our resident's families will differ greatly from Amber's opinion regarding their loved ones' excellent care. In fact, one of our first residents by the name of Sue has been a shining example of our care for late-stage Alzheimer's. She has been with us for 2 1/2 years (since we opened). She has actually gotten better--we think due to our care (which includes activities, proper nutrition, and a well-designed home for such human interaction)! Her husband will attest to our excellent care! This is just one example of many. It is therefore factually true that we can and do care for our residents very well. 2) Regarding the next inaccurate statement: We "dumped" her grandfather "at the local ER". As anyone can see, it is not appropriate to use of the word "dump" when referring to people even if you put "quotation marks" around the word. I think we all can reason together that it would be inaccurate to state that 911 was called to have someone transported and "dumped" at the ER without a health emergency. In Amber's grandfather's case, of course we were concerned for her grandfather's health and welfare before calling 911. Of course we also properly called the POA to let the family know that he had been transported to the ER. This is standard common courtesy and protocol. In response to his return to our community, we indeed require the person to be stabilized. The Discharge Nurse at the hospital is experienced to know if a person is stable enough to return. We don't want to have to just turn around and send them back to the ER again. And this is what occurred in Amber's grandfather's case. The Discharge Nurse determined that he needed to stay in the hospital for awhile to stabilize and then the Discharge Nurse determined that he needed a higher level of care and was discharged to a Skilled Nursing Facility. This, of course, is strictly the decision of the discharging hospital for we would have accepted him back with open arms had he been able. 3) Next inaccuracy is that we don't return phone calls unless we are threatened or demanded to return them. Our phones, our residents and our reputation are our life blood. There are many individuals that Amber could contact, including me but didn't. My name and number is clearly printed on our information and is on our website at HeritageMesa.com. 4) I'd like to point out here that Amber states that we are "a great place for older senior citizens". We indeed treat all residents with love and kindness. It's inaccurate to state this and yet, at the same time, state that we treated her grandfather less than anyone else. Wouldn't you agree? I hope you can see that this review is not accurate of our community. I invite all to come and see the most remarkable Assisted Living community in the Southwest at 8035 E Brown Rd in Mesa, AZ and see that the only two accurate statements really in Amber's entire review of Heritage Village is "Heritage Village is a beautiful facility" and, "Heritage Village [is] a great place for older senior citizens who are no longer able to live alone". Finally, I want to point out to everyone here that we received SeniorAdvisor's "BEST ASSISTED LIVING COMMUNITY IN MESA ARIZONA" for this year!! We don't get this award by not trying extremely hard to be the very best in all we do. Thank you for allowing me to respond to this review. Gary Crosby, Owner Heritage Village Assisted Living, LLC


4.0
anonymous - Toured community
Memory Care
April 21, 2016

Loved the place but too expensive!

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Please come back and tell me why you believe we are too expensive. I often compare our rates to our competition and our rates are lower to mid-range--especially is this true when comparing in-your-own-home care. We typically run less than 1/4 their rates! Like I said, please come back and don't let cost be an issue for anyone.


5.0
John - Loved one of resident/client
Memory Care
February 1, 2016
Two Inaccurate Reviews on your Website

This is the best place we have found for my father-in-law. I have read the reviews on your website and I would like to review YOUR website. There have been two less-than-positive reviews on your website and both are inaccurate reviews created obviously by competitors. One mentioned that the portions of food are small. Are you kidding? My FIL states they feed him too much because he is always asked if he would like more. The other mention is that they only have a small common area. This also is very inaccurate, for they have an entire 5 acres with about 1400 feet of private sidewalk by what I can measure. Reviews that are inaccurate, or again, filled out by competitors most likely only diminishes your site's reviews and also opens you up for lawsuits as posting reviews to damage a wonderful company with whom we are very fond of. You should be promoting it and not tearing it down with complete garbage.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you John for the review. Often we have competitors who pound out inaccuracies about us to try to sway residents away from the most remarkable assisted living community perhaps in the United States. We invite all to come and see what we are all about.


5.0
anonymous - Loved one of resident/client
Memory Care
August 3, 2015
Verified Review
We love it. They are awesome.

We love it. They are awesome. She is happy there. We like to visit, you feel comfortable there. We haven't had any complaints about food or anything. There seemed to be a high ratio of staff to residents, here which we really like. They have a full time cook and staff are dedicated to their roles, so the resident caregivers, aren't running around trying to get meals and laundry done. They are caring for the residents.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you for the nice review and compliments. We do have separate cooking and cleaning staff from our care givers so that they can focus strictly on superb meals, cleanliness, and excellent care.


5.0
anonymous - Loved one of resident/client
Memory Care
April 10, 2015
Verified Review
Good So Far

It is a good community so far. The staff and the other elderly are friendly. The food is good and activities. I dont have any complaints. The only think is its kind of on the expensive side but then again you pay for what you get and glad we have chose this place.

Cleanliness

4.5

Friendliness

5

Care Services

5

Activities

4

Value for Cost

3

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you for the kind review. If I may offer any comfort regarding our rates, I can promise you we are very competitive and yet still offer more than anyone else in regard to our community, cleanliness, food and nutrition, and ultimately the level of care.


5.0
anonymous - Loved one of resident/client
Memory Care
March 25, 2015
Verified Review
We are very pleased.

We are very pleased. It's been great. They have done a great job, and they really take care of business, we are pleased with their responsiveness. I don't have any concerns over how clean it's kept, or complaints about food, things like that.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you for the nice review. We do try to be the very best.


5.0
Cindra Tison - Loved one of resident/client
Memory Care
January 23, 2015
Verified Review
Review of Heritage VIllages - Mesa, AZ

Overwhelmingly positive! It is a hugely positive change from where he was. I feel like he will be lovingly cared for here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you for the compliment Cindra. We do offer the very best care for our residents.


5.0
Brent - Loved one of resident/client
Memory Care
September 5, 2014
Extremely Happy

I have my Father-in-Law staying at Heritage Village and we are extremely happy with all they have to offer. It has been a God-send to me and our family. They take really good care of him, are very friendly and the food is outstanding with having a chef on staff. My Father-in-Law gets all he wants to eat. If he wants seconds he says he just asks and he can have seconds. We couldn't ask for anything better than Heritage Village Assisted Living.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you Brent for the nice review and compliments.


5.0
Anonymous - Loved one of resident/client
Memory Care
May 9, 2014
Verified Review
My only complaint is the food.

My only complaint is the food. The portion size is a little small and my loved one complains about that. It’s not for someone who needs skilled nursing, but it would work okay for heavy assisted living. They have an outside area. I haven’t had any issues with parking or laundry service.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Thank you for your review. Please contact me and let me know who would like seconds! We certainly don't want anyone to be hungry. This is the first I have heard that our portions are small. We also offer snacks throughout the day. All one has to do is ask! Thank you.


2.0
Anonymous - Toured community
Memory Care
May 8, 2014
Verified Review
I was not impressed with th...

I was not impressed with the interaction between the staff and clients. Very small outside secured area for the clients.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2

Response from Heritage Village Assisted Living and Memory Care

September 19, 2016

Sorry you were not impressed. I invite you to come back, competition or not, and I will personally give you a tour to show you how we have created the very best of environments to foster staff and resident interaction better than anyone due to our limited number of residents in each home. The staff ratio is better than any of our competition. By the way, there is approximately 1,400 feet of private sidewalk in our community. How did you miss that? Please come back to see us!


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Frequently Asked Questions about Heritage Village Assisted Living and Memory Care

Heritage Village Assisted Living and Memory Care offers Studio and Semi-Private. Learn more.

Heritage Village Assisted Living and Memory Care has received an average review rating of 3.7 based on 17 reviews. See all reviews.

Call (480) 686-8540 to reach a resident at Heritage Village Assisted Living and Memory Care.

To reach a resident at Heritage Village Assisted Living and Memory Care call: (480) 686-8540



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.