Brookdale Baywood

My father has been a resident of this facility for 6 months. He is very happy and well taken care of period the entire staff from room attendance to the general manager are top notch professionals. I would recommend this facility to anyone.

What really stood out to us about Brookdale Baywood is the friendliness of the staff and the way the treat our loved one and the other residents, and they have continued to be great all around. Every time we come to visit they have different activities going which has been great. Based on our experience with Brookdale Baywood we would recommend this community to other families.

Brookdale Baywood is a nice place. I'm happy that my loved one is here. There have been a couple of bumps and they have been resolved. The day to day staff have been excellent to work with if we have questions or concerns. Laundry services, escorts to the dining room, Assistance button, medication management, housekeeping and the room are all included in the monthly fee.

If anybody has any place to go this place is amazing.

I would tell others to make sure to not bring really nice belongings such as towels because they will get mixed up and become community things. We have had some concerns with the quality of care and I have talked with the staff about these issues. The staff members are all very friendly and the facility itself is very clean.

We had a really rough start. This goes for any place you choose - but I would say make sure you are on top of everything, from medication to knowing the complex, in order to help your loved one. Because they really dropped the ball on that for us the first few days. But then once they get going, it's been fabulous. I feel like the daily staff who work there are amazing. However the two people who do the pitch and the medical are not so great. But Mom loves the food, and they offer a lot of activities, although sometimes they get cancelled.

Beware of hidden fees. The day you sign the contract is the day you start paying, not the day you move in. Also, have a clear understanding of all the services they provide, when they provide them, and who to reach out to with questions or support needed or if there's an emergency. When my loved one needed help, most of the time the staff would not provide help because they said she wasn't paying for that help. But it was things like she fell and needed help up. I don't feel like you should have to pay someone to help you up if you fall. She would also push her button for help, and they wouldn't come. Then they would say she didn't press the button. So I'm not sure what was going on there. But it seems like the blame was always put back on her instead of trying to come up with a solution. The maintenance team was very friendly and responsive though. From what we saw of the common areas, everything looked pretty clean, no trash lying around, and it smelled fine. The apartments were a different story. They only cleaned her apartment one time in three months, but it was supposed to be cleaned once a week. Food was suffering as well from Covid. They were still doing meals in to-go containers, so by the time it got to her, it wasn't very good.

It was probably the worst experience we could of had, there was three different management changes in six months and every one of them made promises that they could never deliver. They were going to help us get our loved one moved onto Medicaid and that never happened. They let her run out of money and it was just a dump.

The facility worked really well with my mom and I. the room sizes are very, the food is good although my mom thinks it could be better. They are trying to offer a good variety even though the food in their rooms. I would recommend this facility to others.

It's been 2 years since my father was in Brookdale Baywood in their Memory Care unit. He was there 6 nights and only the first 3 nights was he given his "as needed" medication (and that is documented in his medication logs we were given). When his behavior declined, they dumped him in the ER saying he needed an inpatient psych evaluation. The psychiatric doctor and social worker at the hospital said that was nonsense and after conversing with the director, suggested my father would be better off in a different facility. We moved him but he died 3 days later. My BIGGEST REGRET is that we ever trusted Brookdale Baywood and their staff. They made my father's last days hell.

This was just a look/see visit. Every staff member that I met was helpful and cheerful. Any question that I asked, it was answered and if they didn't know they immediately called another staff member that had the answer. I was looking for a studio for my Mom and it seemed a very nice size. All around a great visit. [Name removed] in sales was super helpful.

Absolutely NO on this one. It was not very clean. Floors, doors, door casings, walls, etc. all dirty. Holes in walls from wheelchairs and scrapes and dings everywhere. Outside area was not maintained or kept clean either. Very disappointed in this facility. Residents did not seem happy nor did the staff! Smelled not very good.