Brookdale Baywood

We had a really rough start. This goes for any place you choose - but I would say make sure you are on top of everything, from medication to knowing the complex, in order to help your loved one. Because they really dropped the ball on that for us the first few days. But then once they get going, it's been fabulous. I feel like the daily staff who work there are amazing. However the two people who do the pitch and the medical are not so great. But Mom loves the food, and they offer a lot of activities, although sometimes they get cancelled.

Our tour with Brookdale Daywood was great, it is a very nice facility. We were looking for something more independent for our loved one but this seems like a great place for assisted living.

I had a good tour with Brookdale Baywood. The only reason we did not choose this facility was because we did not meet any of the staff members. When you are choosing a place for your loved one, you want to feel comfortable with the people who were taking care of them and I just did not get a feel for them at all.

We toured with Brookdale and we felt that the facility was too big for the level of care that our loved one needed.

Beware of hidden fees. The day you sign the contract is the day you start paying, not the day you move in. Also, have a clear understanding of all the services they provide, when they provide them, and who to reach out to with questions or support needed or if there's an emergency. When my loved one needed help, most of the time the staff would not provide help because they said she wasn't paying for that help. But it was things like she fell and needed help up. I don't feel like you should have to pay someone to help you up if you fall. She would also push her button for help, and they wouldn't come. Then they would say she didn't press the button. So I'm not sure what was going on there. But it seems like the blame was always put back on her instead of trying to come up with a solution. The maintenance team was very friendly and responsive though. From what we saw of the common areas, everything looked pretty clean, no trash lying around, and it smelled fine. The apartments were a different story. They only cleaned her apartment one time in three months, but it was supposed to be cleaned once a week. Food was suffering as well from Covid. They were still doing meals in to-go containers, so by the time it got to her, it wasn't very good.

We did a virtual tour with Brookdale. It was very informative, but it was a recorded video tour so it did not feel personal at all and didn't make me feel like I would want to put my loved one here. Other places actually showed us around and we met staff member which made it feel more personable.

It was probably the worst experience we could of had, there was three different management changes in six months and every one of them made promises that they could never deliver. They were going to help us get our loved one moved onto Medicaid and that never happened. They let her run out of money and it was just a dump.

The facility worked really well with my mom and I. the room sizes are very, the food is good although my mom thinks it could be better. They are trying to offer a good variety even though the food in their rooms. I would recommend this facility to others.

It's been 2 years since my father was in Brookdale Baywood in their Memory Care unit. He was there 6 nights and only the first 3 nights was he given his "as needed" medication (and that is documented in his medication logs we were given). When his behavior declined, they dumped him in the ER saying he needed an inpatient psych evaluation. The psychiatric doctor and social worker at the hospital said that was nonsense and after conversing with the director, suggested my father would be better off in a different facility. We moved him but he died 3 days later. My BIGGEST REGRET is that we ever trusted Brookdale Baywood and their staff. They made my father's last days hell.

This was just a look/see visit. Every staff member that I met was helpful and cheerful. Any question that I asked, it was answered and if they didn't know they immediately called another staff member that had the answer. I was looking for a studio for my Mom and it seemed a very nice size. All around a great visit. [Name removed] in sales was super helpful.

Absolutely NO on this one. It was not very clean. Floors, doors, door casings, walls, etc. all dirty. Holes in walls from wheelchairs and scrapes and dings everywhere. Outside area was not maintained or kept clean either. Very disappointed in this facility. Residents did not seem happy nor did the staff! Smelled not very good.

I have my mother in law staying there my first impression was place is clean the people are nice.. I went to her room and it is very nice apartment style 2 people have to share one bathroom. But that's not bad I can take her to stores or wherever she wants to go.. The meals are nice and they have a very nice eating area .. My mother in law is better there than where she was staying.. She is Hispanic and loves to talk to workers I think its working out well for her. They make sure she takes her meds and there is a nurse watching each floor I have spoken with people living there and they say they like it there

The staff was informative and friendly. The facility was nice, just not the one we were looking for.

Took a tour saw dead roaches in the hallway saw a couple live ones. Heard resident complain about bedbugs. Not for my loved ones

Buy Up or Spend down ALTCS semi private share bath no entrance to B bed have to walk through bathroom Studio family contribute $600.00 One Bedroom Family contribute $800.00 Beautiful facility

Our BIGGEST regret in the 10 years we managed my father's Alzheimer's was putting him in Brookdale Baywood. They did not give him prescribed PRN medications when he started exhibiting anxious and aggressive behavior nor did they call a physician to evaluate him. Instead, they dumped in the ER for a psych evaluation—a move the psychiatrist who saw him there said there was totally unnecessary. We found another place for him but sadly he passed away a few days later.

This is were my Dad stayed for 4mos. The staff was great. Everyone seemed cheerful and knowledgable. I had no complaints. It was a good fit for my Dad.

I went on a tour here and it was nice. They were very professional and answered all of my questions. It seemed clean and kept up it just wasn't a good fit. I recommend families tour many places before making a choice.

We took a tour at Brookdale Baywood, and while thought the community was nice and I liked that they provided three meals a day, I didn't feel that the rooms were as nice or as spacious as what I had seen in other communities. I also didn't like that the rooms did not have a kitchen.

When I toured this community it was a nice new building. The staff was friendly and they answered all of my questions. It was just so big just wasn't a good fit for my mom. They had education classes for the family about dementia which is nice.