Heritage Middleton

We decided on Heritage Middleton over other facilities mainly because they do take Medicare once the money runs out and we knew that would be an issue for my loved one. Overall based off of our experience, I would recommend this facility to others.

Very pleasant staff, but could have used more staff. When bathroom floor was dirty around toilet, it seemed to take until the next day to be cleaned. Husband was there during COVID, so activities weren't going on. Price seemed reasonable.

Majority of the staff was very friendly, but when it came to memory care and our loved ones health it was just not the right place for them. Overall the staff was always friendly and kind, but one nurse in particular was rude and very impatient with the residents, but there was some staff that was especially kind and caring were [name removed], [name removed], [name removed], [name removed], and [name removed]. When it came to memory care they wanted a quick fix, when what was needed was a little one-on-one time, patience, and a distraction. Meals always looked good and mom usually cleaned her plate. Not enough to keep the residents occupied/entertained. It would have been great for them to tell a story, read a book, sing songs, ask questions, etc. If there had been more activities planned and if the staff was better trained to work with memory care patients, it would have been better.

Our loved one is very unhappy there - all of the activities they were interested in were cancelled. Also they have continued to come into our loved ones room at a certain time after we have repeatedly told them if nothing is wrong to please come at a different time and it has not happened

This is a beautiful community. They are currently understaffed. The food has been inconsistent in flavor and quality. The staff are friendly, corporative to work with, and want to make it the best place it can be. There is light housekeeping, linen changes, laundry service, and meals that are included in the monthly fee. The community seems to be well maintained, and maintenance towards the resident's requests seem to be prompt. Crafts, exercise, flower arranging, library, private rooms for celebrations and more are some of the activities available for the residents to choose from.

We chose Heritage Middleton because of the friendliness of the staff members, quality of the care, as well as affordability. The room sizes here are average compared to other facilities that we looked into. I would want others to know that the director is an RN which I thought was nice, they were well staffed day and night, and the admissions director was very helpful. We did have hospice care here and the transition was very smooth. I would recommend.

I think that the management at Heritage Middelton has been stable and communicative and they do a good job. My mom is in memory care. The room sizes and layout of the community are excellent. They have secured outdoor space for the memory care residents.

The location is very convenient for my family. It has adequate parking spaces and a loading dock in the back leading to a freight elevator which made moving her furniture and things in really easy. There is a great little shopping plaza behind the facility that the residents can safely walk to. My mom is very relieved to be living there. It really is the safest place for her right now. They allow pets which is nice. My mom is a professional artist and they allow the residents to offer classes in the activity department and share their skills with other residents.

Really liked the facility, lots of social events.

Pretty is as pretty does, so no matter how pretty the property, consider the integrity of the owner and executive director. They have a right to their terms, but not to lie about them or change them later. Our 87-year-old friend was told that if she private-paid 6 months, Heritage would keep her when she went on Medicaid. The promise was oral, made by former executive director and witnessed by current sales director. They don't dispute the promise was made, but, as Milo Pinkerton, owner, says: "A promise is not a promise unless it is written." Our friend is evicted after spending her life savings at Heritage.Their promises are as bogus as their slogan: "We treat residents like family; trust us with your loved one."

The facility was fantastic. They have everything my parents would need. They have thought about the tenants and tried to make it as homey as possible.

The facility was large, beautiful and well-kept. Residents and staff all seemed happy and engaged us in conversation. We were there at lunch time so there was a lot of activity going on. The memory care area seemed large - I don't recall the number of residents. There was an odd smell only in this area and I'm not sure what it was - lunch, cleaning supplies or urine?

Beautiful complex and it looks to be a very nice community to live in. My next step is comparing notes of the places I've seen and determine the best fit for our situation. Wonderful staff and information packet...Thanks for the tour!

Clean facility, fairly well staffed but still long waits when help is needed. After my wife fell at the facility in the middle of the night they were very unwilling to share much information and refused to let me see their written incident report even though I was my wife POA.

Lazy staff. The new management never interacts with the residents. The Dementia Care area smells like urine and the resident's look dirty. Staff spends more time on their cell phones than taking care of my family member. It's a dump.

Very nice facility. Thoughtfully designed and well staffed. Ample sized apartments with lots of natural light. I was impressed with the degree of thought that has gone into running this facility.

I only stayed at the Heritage Middleton for a brief time while I was recovering. I chose this community because it is close to my home and my family. It is a good looking beautiful building. It is a very clean and welcoming environment. The landscaping surrounding it is very well-kept. The top floor overlooks the lake across the way. The staff was very friendly and caring. The food was excellent. They offer activities but I wasn't there long enough to try them out. I plan on staying in my home for the rest of my life, but I would definitely recommend the Heritage Middleton to friends and family.

The food was good, healthy and they offered a variety of choices. The chefs were friendly. The community is very clean. They offer some nice activities and concerts. Mom had a good sized room and the residents seemed happy. The staff were great and I would highly recommend this community.