Heartlands at Severna Park

I think that memory care needs more than 2 staff members to adequately take care of your loved ones. The food is really bad here. She fell numerous times at Heartlands and we were very concerned about her not being able to call for help- she didn't ever remember to. She fell numerous times at Heartlands and we were very concerned about her not being able to call for help- she didn't ever remember to. They said we will just keep reminding her. That is when we asked for cameras so we could monitor her. They said no. I finally said she needs memory care, but memory care is depressing there. They never take them (9) out for the activities in the main side. Not very pleasant to the residents. Overworked.

The staff at HeartLands Assisted Living at Serverna Park has been wonderful. They are caring for my sister very well. They have been very accommodating, and communicate very well with me. There are activities available here and there, she likes the food, the community is clean. I would recommend them to anyone.

We are thrilled with everything about Heartlands. My mother-in-law moved in a little over a month ago and she is very happy. She says the food is "wonderful" and she is making friends. We have seen a big improvement in her -- she's more alert, getting stronger and able to do more. The staff at Heartlands is outstanding. They are always willing and available to answer questions or help out. On a day when my MIL had an early doctor appt and would have missed breakfast, they made her a box to go so she could eat in the car while I drove her. She has dialysis three times a week during the lunch hour, and the staff makes her a box lunch so she can eat when she gets back. Whatever she needs, they find a way to make it work out. We couldn't be happier and highly recommend Heartlands to anyone looking for assisted living. It doesn't get any better!

This is a nice facility. They keep it clean and well organized and maintained. The staff is always helpful and very nice. The food is okay, but it could be better. I do like the comfortable atmosphere of the place.

The staff here is very caring, friendly and attentive. The building itself is clean and well maintained. The level of care is great and the nursing staff is excellent. The only improvement that needs to be made is the quality of the food. It could be better.

Great staff, loved the level of care given

Love the place, great people to care for your loved ones

I think they do a wonderful job at HeartLands Assisted Living. The facility itself is clean and well kept, and the staff are all kind, caring, and extremely attentive. It really is a nice place, and I would recommend it to others looking into care in the area.

We're very pleased with how things have gone at Heartlands so far! The staff are very friendly, very pleasant and calming, and extremely helpful in whatever we've asked of them. They are worth a look, if you are looking into options in the area!

They are very clean and friendly. They are pretty attentive and responsive, and they have plenty of activities. The only thing is that they hate the food. There have been various issues with service, the vegetables aren't cooked enough, and sometimes the fish is overcooked. Other than that we are very happy.

My first experiences are all about the search, review, visits, and meeting the staff (directors and caregivers.) Over a few months we reviewed many, visited a few, and concluded that The Heartlands of SP offered the best value. The Heartlands folks were best able to articulate and offer a plan for my 93 year old Mom's last years. They have relationships in place with other providers to accommodate her inevitable declines. My mother will require a lot of assistance in the future, and Heartlands seems more than able to deal with all her issues. We found a lovely corner room that offers great cross ventilation, and we're allowed to decorate to suit Mom. I can not yet offer review of their care services because she has not yet moved in. I do have high hopes and expectations based on interviews with all the key staff. Also, current residents of Heartlands I spoke with expressed satisfaction, comfort, and high praise for the facility. The residents are happy; this alone has to be good.

Very nice, Anne was very informative, they seemed to be very active in the assisted living areas. But we didn't see a lot going on in the memory care area while we were there.

Dear Anonymous, I was shocked to see your note. Apparently you have not been around long. The Bridges unit, as you call it, is not a unit at all but home to my mom. The people who work there have become a part of our family. We like the size of the rooms because they are not overwelming, which someone with dementia or Alzheimers needs. You say the decor is boring, we find it very much like home and soothing to mom. Those with dementia need this type of decoration. In regards to people set around all day doing nothing......it seems you do not spend much time at the home. This is not a cruise ship, but a place where my mom can get her physical, social and spiritual needs met. I am surprised how many activities they do have with all the different types of dementia they deal with. Before you "not recommend" a place I would suggest you spend time in the home and pick up a book, maybe the "36 hour day" (this book helped me) to learn more about dementia. I know it is hard to have a loved one need to leave us and go to a home, but you can rest (if you are a daughter or son) knowing you have picked one of the best places. A concerned Daughter.

My mother-in-law has lived at Heartladns for several years. The care in the dementia area is EXCELLENT!! They even send us pictures of their events- yesterday they had a tea party for the ladies and it was wonderful. The staff are caring and always there for me. One of the reasons I chose Heartlands is because it is small and intimate.

This facility is not good for dementia. The Bridges unit is horrible. They sit around all day and do nothing. It is small and the décor is horribly boring. I do not recommend this place for dementia.

Love this place, but it's probably too expensive.

Very impressed. Meets our needs.

Really liked this place. Spent 2 hours there. Nice size rooms.

24-hour nursing staff; bridge, gourmet and book clubs; doesn't take colostomy patients