Harvard Square Retirement & Senior Living

We looked at quite a few and chose Harvard Square because she wanted a big 1 bedroom and it had a nook so she could take more of her furniture so she did not feel like she was downsizing too much. She loves the food, they are chef prepared and they have menu to choose from. The value for the money is great and I like the overall complex because it is not too big. They offer just enough for what she was looking for and we would recommend to others looking.

This community is a great facility and it is a little more expensive. I would have picked this community if the whole family could have gotten there.

I would tell others to watch out for them to increase the prices. That happened to us within the first two weeks of being here. Also for a full service place, they were not able to meet the needs of my mother who had Alzheimers which should not have been a big deal for them. I would not recommend to others who are looking.

Our tour at Harvard Square was fine. It was a relatively old property, but I was very impressed with the person who handled the memory care section. She seemed very compassionate. I do know that the state cited them for how they were handling Covid issues, so that was a deterrent to us.

We chose Harvard Square because we were looking for 2 bedroom apartments and that was kind of hard to find. The sizes of room are good. I think the nurses are really professional, they definitely have a good nursing staff and there are plenty of them. I would recommend to others looking.

The activities are starting to slowly come back and what they have are good. From speaking with our loved one we believe the food is good, there are some things she really likes. We would recommend this facility to others, the director of the memory care is amazing. She is a perfect advocate for the families and loved ones.

When our loved one first moved into the independent living, it was very clean. When she moved to the assisted living side, the hallways had really fowl smells. The friendliness of the staff did vary, the front desk staff was great, however the marketing staff would be about a one out of five when it came to experience. Pre COVID the dining room experience was about a four our of five. Post COVID where it was meal delivery service, it would be about a two out of five.

It's so sad that unfortunately all the bad reviews on my grandmas assisted care facility, specifically memory care, at Harvard Square in Denver Colorado have shown to be true! Memory care should focus on consistency in order for Alzheimer patients lives and brain function to be more simple and at minimum livable! The home went downhill once [name removed], the only nurse to really care about her patient, had to leave in may of 2020 due to underpay and absurd guidelines due to covid-19! I pray everyday my grandma passes soon so she's once again at peace & no longer a prisoner at Harvard Square memory care !

Harvard Square is a great place for my wife or any family member. The caregivers are great ,and when I talk with them they are polite and intelligent. The food is good, the soups are great, and evening meal is great. We chose this community because when we were doing the research , and my daughter found it we went and visited. I was thanked for for coming, they showed us around, and I knew if I had to place my wife in a memory care, this would be the would be the one. I would recommend this community to other families.

I have Covid-19. I was diagnosed a week ago, they told me they would check on me everyday,they have checked on me one time. I need help with laundry since I am quarantined and can't leave my apartment, I asked for help and no one ever got back to me. My son called and they said to put it outside my door on Monday and they would pick it up. Today is Monday and it was sitting out there half the day. I called my son and he had to call back and it finally got picked up. They only change the sheets every 2.5 weeks and they are suppose to change them every week. My apartment has not been vacuumed in a month. I never get the food I order and when it does get here it is cold. The staff never follows up on anything I ask about.

The staff are very caring and nice. They are very responsive and if you have a problem, they are there to help you through it. We like it so much with we have had several family members live there. First my great aunt, then my mother in law, then a dear friend, and now my brother lives there. The food is okay. They do a good job making the place feel cheerful and inviting. Some other places are depressing, but Harvard square is not.

Beware! Talking with several people before moving in my mother, I SPECIFICALLY asked about levels of care and care as she became weaker physically. They talked about tier or care level 4 which would be TOTAL CARE. I asked more questions about this and they assured me that it is "TOTAL CARE" BUT, when my mom was in the hospital, a nurse came out to re-assess my mom, and they felt she needed two people to transfer her and they would not accept her back at the facility. I called repeatedly and left messages (both with the receptionist and voice mail with specific individuals) and after several days, not one call has been returned. They are very happy to take your non-refundable fee of $1500 up front, but OMIT very important information about levels of care provided for residents. If I would have been told the answer to my questions (without omitting the BIG fact that total care does NOT include two person transfers, I would not have moved my mom in there in the first place!!!! Summary - they are happy to take your money, but no service afterwards

This review is specific to "Memory Care" at Harvard Square. This facility is really understaffed. The aides are friendly and nice, but not specifically trained for people with dementia or other memory problems. The residents are often unsupervised for significant amounts of time. Prospective residents should realize that the sales brochure is only a sales tool, not in anyway legally binding. The contract is what counts, and the language can be misleading (I talked to the relative of one resident; she was upset that she was paying for a nurse to be on the premises 24/7, not realizing that the "premises" meant anywhere on the Harvard Square campus, not the building that houses memory care). The sales person was very nice and positive, but after you sign the contract, you will no longer be dealing with the sales person. Communication between the administration and the facility supervisor is poor. If your prospective resident is moving from a skilled care facility to memory care, you will see a marked decline in "care". Some of this is due to the different requirements between these two categories of facility. "Memory Care" is a relatively new category of facility, and the standards are much lower and not well-defined. Be sure you tour as many places as you can before making a decision.

The whole process was wonderful! We are very pleased. the people who work there are super friendly, very attentive, and helpful. The environment is clean and smells pleasant. It is a very enriching environment for loved ones to be.

Care givers were friendly and kind. Management poor, with poor communications. Unhappy with medical treatment and follow through. Unless something changes I cannot recommend the memory care unit.

I think that any assisted living type of place is terribly expensive and I don't appreciate them taking abvantage of the elderly and their families. That being said, Harvard Square was satisfactory and charged for every single little thing...like any other assisted living facility that isn't all inclusive. Staff at HS were mostly very observant. You of course have caregivers any where you go that aren't, unfortunately. My step father passed away a few months ago and is in a better, free of charge, peaceful place now.

Nice place. Seemed to have lots of activity going on. Was not within our budget unfortunately and the distance was a bit far for me.

My relative is at this facility and I'm surprised that Harvard Square has won the best of 2018 award. The management has changed hands and their is a high turnover rate for the aids. My relative is now in a wheelchair and needs help getting to dinner and occasionally, to the restroom. There were several times when HS didn't pick them up for dinner so they didn't have a meal. They have also failed to respond to the emergency call button within a timely fashion, or at all. The nurse is frequently unavailable so they send my relative to the ER or we pay for someone to come handle simple, routine nursing tasks. While the facility is beautiful and has some nice bells and whistles, when it comes to the actual care of your loved one, they fall short. When investigating facilities, be sure to focus on how qualified and reliable the care is, if the rooms are designed to accommodate wheelchairs, and how emergencies are handled. I realize that the overall standard of care that seniors receive in our country needs improvement. I wish that Watermark would be better at reinvesting their profit to improve the care at HS and actually follow through with their advertised promises.

Really an assisted living facility with a beautiful view over a park and Kennedy Golf course. Only 24 units for independent living and every resident must take 3-meal plan. Also, all temperature controls for resident apartments are controlled by the management. It was very warm during tour but air conditioning was not going to be turned on until Mother's Day?

Just spending an hour with them, I felt like we were touring a five star apartment/restaurant. First impression was very positive. Funny as it may seem, I noticed the hand sanitizer stations are located in numerous places. This is good. Discussed programs for emergency procedures and drills with employees and residents, Very nice,and very professional. There is a lot to like - - the courtyards, the apartments and the atmosphere in general. One hour isn't really long enough to give fair judgment, but it is a start