Harmony at Mt Juliet

Meals and dining service - same food all of the time and a couple of the staff have attitudes, and some are very nice. Activities - our loved one doesn't get reminded or taken to events and can't read the schedule well until he gets his cataracts of. I would recommend it, but it does need improvement. Most of people are very nice and do a good job. They probably don't have enough staff, especially the medication nurse. One nurse for three floors of dispensing.

The staff is wonderful and keeps us up to date on how my father is doing almost daily in memory care. My parents wanted to move there because friends in their neighborhood did. My parents lived there 2 months before returning home this past spring. They didn't like how small the 2 bedroom apartments were. Too confining

The staff blew our expectations away. Harmony at Mt. Juliet was wonderful providing care for my grandmother during the last several months of her life. I would highly recommend their facilities overall, and the memory care unit topped any we compared prior to selecting a location for her care.

I would tell a freind, t takes a while to get adjusted and that it's a good place. We picked this community, because of the close availability. The tour experience was great. I would recommend to other families. The aides and nurses there have gone above and beyond treating my wife, with love and dignity and like family.

Our family had an in person tour with Harmony at MT Juliet is high end, very beautiful. [name removed], and the other staff we met, were polite. The over all vibe was more reserved, not as warm as [community name removed]. They were very pricy. That was to be expected for a place as upscale as Harmony. It looked like they offered lots of activities, they had excellent weekly entertainment , even a bar. The menu looked delicious. Definitely a level up.

It has been a nightmare. We have been there since December. The management, in particular the Nursing Director, has been very difficult to deal with. My loved one has dementia and he has not received the specific care he needs. They are short staffed and the morale of the nurses and caregivers are low because of the director. They need new management. It starts at the top and rolls downhill. No communication. It is very difficult to get someone to return calls. It is impossible to get anyone on the phone after 8 p.m. I would not recommend this place. We will be moving soon!

Meals were pretty good. Overall the facility was clean, but if there was an issue and something needed cleaning up in my loved one's room, they would not clean it unless it was on a scheduled cleaning day. If everything was going right, the staff were friendly. If there was a problem, they were not. The care was nonexistent. I would be there all day, and they wouldn't even stick their head in except to say it was time to come out to eat. My loved one was a fall risk, and they told me that everyone was, so they provided no additional attention for those who were at greater risk. There were some good staff and some bad. I would not take a loved one there again.

The facility is fantastic, my loved one is truly happy here and I am truly happy with the community, I would recommend.

We go and visit our loved ne quite a lot and every time we do they always have different activities going on like different arts and crafts and bingo. They staff members are very friendly and have been very good to our loved one. We like that they have a staff team that stays with the residents at all times to ensure they receive adequate care. We have not had an experience with the meals or dining and haven't heard anything really negative or positive. For families in this area we would recommend Harmony at Mt. Juliet to other families .

Make sure you have enough money to afford the care and rent. Stay on top of the staff to make sure they are doing what is expected. Show up randomly to check in. They need to be more detailed while dusting rooms. The toilet paper provided should be softer for the elderly. The smoke alarm and tornado alarm should tell the residents if it is detecting smoke, fire, tornado or other so they know what to expect. They need more nurses and caregivers on staff because too many people push the button for help and it takes to long for a response such as 20 min or more. The property is beautiful and you feel at home otherwise.

We picked this community because, it was the cleanest facility and closest location.

The tour at Harmony at Mt. Juliet was wonderful, we just didn't feel that for the special care needs our loved one needed were able to be accommodated at this location. Overall though wonderful facility and staff.

The staff is very friendly, the grounds are beautiful, and the meals are fabulous. I used to tell people when I spoke about mom being here - if she wasn't happy, I'd glad move up there and let them take care of my meals and laundry because they're really great.

Our mother has been with Harmony at Mt. Juliet for a couple of months now, and all is good. The staff is caring and friendly. The facilities are clean and very nice. (The facility just started its 2nd year, so it is still like new.) We recommend it!

We chose Harmony at Mt Juliet because of everything that was covered above in the ratings. The location for us was also great as well. The facility is newer and we thought coming in to a place that was not even a year old would be a good thing. We visited other places that had age to them, but for our needs it worked out perfectly here. Every day there is activities, but I also notice that they do special things like exercise classes and balance classes, things like that that senior need and it really helps them. My father is on the second floor so to go to dinner he has to get to the first floor and that gets him up and moving. I would definitely recommend to others looking.

What really stuck out to us about Harmony at Mt. Juliet was the amount of activities offered, it is much greater than other places that I had looked into for my mom. They do things like games, happy hours, outings, finger nail painting once a week etc. The food is really good and the residents get options to choose from off of a menu. It is like being on vacation on a cruise ship and I would definitely recommend to others looking.

Our family had an in person tour and the tour experience was really really nice, the staff seemed extremely welcoming. The community is very clean and it hit a lot of key points we were looking for. However the distance to the elevators was to long and the size was just a little to overwhelming. The room layouts also weren't as nice

The staff is understaffed in the kitchen. That seems to be the only issue. We have to wait sometimes for over a hour for a meal. The staff that shows up is fine but the days they are short, is the opposite. They are very friendly here and lots of activities here. There are a lot of common areas for be more social. They have a library, and a game room, as well as a pub and theater. Lots to do.

This community would have been my first choice but my loved one felt that it was too large to get around in. The tour was good and they gave me all info I needed.

Friendliness is the main positive thing at this community. The food service could use some improvement and this is the main negative. The tour was great and they gave me everything that I needed and answered all of my questions as needed.