4131 Andrew Jackson Parkway, Hermitage, TN 37076
A vibrant retirement awaits! Charter Senior Living of Hermitage is an independent living, assisted living, and memory care service community in Hermitage, Tennessee. Our wondrous community specializes in providing you with the independence you crave, with assistance to help life feel simple and stress-free. You’ll sense our unparalleled charm from the moment you step on our lush grounds!
You’ll hear hearty laughter flood throughout our spaces as residents engage in their favorite activities and events throughout our gorgeous interiors. With wingback chairs, classic fabrics, and neutral color scheme, you’ll feel surrounded by style, serenity, and comfort. Our crew feels called to your care, as residents consistently motivate us to provide exceptional services catered to your individual needs and preferences. Climb aboard and welcome in your golden years with help from Charter Senior Living of Hermitage.
Our community amenities and services free you from the stress of chores, driving, organizing, and more. We’re driven to help residents lead stress-free lives so they can focus on what’s important to them. With unique common areas and staff-designed activities, you have all the time and opportunity to devote to leisure and socialization. Discover new interests in our spacious common areas, foster old...
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
For a local A Place for Mom Advisor(877) 345-1716
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Meals & dining
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Value for cost
I toured Charter Senior Living and it just seemed like the facility was more depressing than some others we saw. It was not going to be the right fit for us
[name removed] was nice and helpful. Due to the pandemic it made it difficult to see our loved one. The did a good job, and I would recommend this community to others. The communication was good with the staff.
Walls and doors were scuffed and dirty. Didn't seem as clean as we would want
Response from Charter Senior Living of HermitageFebruary 24, 2020
Thanks you for taking the time to do a review. We take these reviews very seriously and would like to discuss your concerns in more detail. Please feel free to reach out to email me at: [removed] so we can discuss further. Thank you Wanda Palumbo, Executive Director.
Not enough info from their website to want to make us look further Okay thanks [name removed] or the info. Will keep this one in mind.
Not enough info from their website to want to make us look further
The two bedroom, two bath villas are very comfortable and convenient to many restaurants, drugstores, grocery stores, etc. Also, many medical facilities are in close proximity. The staff is always friendly and helpful. The meals are OK and included in the rent. Visitors are welcomed for lunch as well.
Love all the new upgrades. Had lunch and food was good. Really like the location. The team there is so nice and seem to really care about the residents.
My family member recently moved into this facility. A lot of promises were made on the front end prior to the move. She has a Rx for a very special medication that is critical to her health, that has to be delivered by Fed Ex each month & signed for. Director of Nursing, [name removed] was aware of this from day one. The Pharmacy that sends this Rx contacted me, as they do each month to verify delivery. I did not have the address with me, as I was driving, but gave them [name removed], DON, phone number to verify address. I called [name removed],DON, & informed him of the upcoming delivery & need of the physical address at same number I gave the pharmacy. He was fine it. Found out this week, almost a week & a half later, that she had run out of her Rx, with a call by the nurse on duty, who called me. She was worried about her since my sister's symptoms were reappearing. Tues. morning I called [name removed], DON, phone number & received a text saying, "Can't talk, will call back shortly". I called [name removed], Executive Director, voice mail. I called [name removed] from Corp, voice mail. None of these people have yet to return my call. Not the first time that voice mail has gone unanswered. I finally called the pharmacy that sends Rx. They had records of #2 different calls to [name removed], DON & leaving voice mails. He did NOT return calls, so Rx was not sent. I had to provide address info & delivery instructions. I finally had another number for Charter, the number their nurse had called from the previous night. I called & spoke to the nurse & told her of the situation & that I could NOT reach [name removed],DON. She handed the phone to him & I told him that evidently we had a communication problem. I told him about our previous conversation about her RX, the #2 phone calls/voice mails from the pharmacy, and the voice mail that morning. He denied ever receiving any voice mails & that morning another nurse had his phone & didn't tell him about the voice mail. He didn't appear to know anything about the Rx and being out of it. Impression is it wasn't his problem or responsibility. I'm not sure of what the Director of Nursing should be responsible for? Why is it that no one answers any of their phones or voice mails? Hopefully her Rx gets delivered today and given to her.
We toured this community.We liked the cleanliness and the staff who were nice. The menu was appealing and they offer activities. The location was not close enough, but we would recommend other families to tour the community for the care of a loved one.
We toured this community. We liked that the rooms are two bedroom apartments and not for a single person. The staff were nice. The residents seem active and doing well. This community only serves one meal a day. This is a nice independant community and we would recommend families to this community if the loved one is needing less assistance.
We placed my Dad at Provision at Hermitage last September. They were friendly, his apartment was kept clean, and he was close to my brother. However within a few weeks its was obvious that the personal care staff was not helping to shower him, reminding him to brush his teeth, put on pajamas , or putting out clean clothes for the next day. They said it is Tennessee law that they cant force a client to do anything. Dad had been at a previous home for 5 years and had been willing to do whatever he was told. But he was demented and certainly didn't remember to do these things without being helped. The food was also terrible. My brother would bring Dad soup and things from Paneras. When other residents would here Dan was bringing food back they would ask him to get them some as well. \r\nDan had many discussions with the management and got no where. We took Dad out after two months and moved him to McKendree where he received excellent care.
We visited this community when we were looking into senior living options for a loved one. I thought this was a very nice looking place, and it seemed very well run! It wasn't the best fit for our loved one, the independent living building was separate from where the dining and activities take place, and I didn't think my loved one would have been up to all the walking. Both their assisted living and independent living areas looked very nice, and I would recommend them as being worth a look!
have family members living at Provision. It's been an okay experience. However, one non-stop complaint is the food. It isn't the kind of complaint where food is too spicy or too much sauce on the fish. It's the basics they cannot seem to handle. Like consistent edible, healthy options. I am incredibly frustrated by the lack of leadership or changes... The leadership, director level staff are plain inexperienced and cannot live up to the responsibility of their role. The fee at Provision is reasonable IF the food actually met the standards residents are promised in writing. Therefore, I can't recommend Provision if you need to rely on them for meals. When you have seniors in your life, and good, hard earned money is being spent on their care, one expects more when a challenge arises in their living community. (No reply from Provision is meaningful until some actual changes are made.)
I immediately noticed how happy the residents there are. Upon walking in, their happiness and peace impressed me. It is really a wonderful place for your loved ones.
Dad has only been there seven weeks so it is hard to know how everything will work out. The staff is friendly, the rooms are clean, the other clients accepted Dad right away. However, the food is cold, and not always appetizing. They are working on that and are changing the way they do food service in November so we are waiting for that to see how it goes. There have been some problems getting the daily service that Dad needs done in a timely fashion, so after meeting with the nurse and management we are trying to get that rectified. It is early days, so I don't wish to sound too harsh, when in fact we may be able to get it all worked out. Ask me to review again in a month.
The staff is very friendly and the rooms are a nice size. We are disappointed with the food however. It is usually cold, which seems like a procedural error that could be remedied. There are so few things that the seniors get to enjoy, it seems hot food should at least be provided. It is early days yet, he has only been there a month, so maybe our opinion will change.
Very bright and clean. Newer facility/appeared to be maintained. A bit pricey and the independent villas are a little larger than dad needs(2bdrm/2bath), but really nice w/ a screened patio and garage. No pool but has activities and field trips. Beauty salon/barber shop on site but not included in monthly fee. No odd smells. Dining room nice and on site chef. Pets are allowed. Met with Mary Ross.
It's clean, and the staff is friendly. They have plenty of activities and are quick to respond to requests or concerns. My mom and dad both like the food. We liked the location, and how outstanding the people were. Once I saw it, I realized there wasn't anything else that compared in the area. It's like night and Day compared to McKendree Village.
This is tough. I'm writing as the daughter of a person who lives here. I really like PL at Hermitage. My mom's adjustment has been tough, but it would be wherever she moved to. She hated it at first. Now that she has somewhat adjusted to a different living arrangement, she is doing better. She really likes the staff and many of the residents. She is in a one bedroom, one bath studio. I love it and I think it's clean, cute and enough room for her. She disagrees, but she's adjusting. Keep in mind, she left a 2 story, 3 bedroom, 2 1/2 bath home with a garage and large backyard! In the very beginning, we had to talk to the staff about the number of times that they checked on her each day. We felt secure knowing that they had to check on them every 2 hours, but it was not necessary for her. They agreed to cut back and she is so much happier. The food is not great in her opinion and a few of the other residents agree with her. She is just beginning to participate in activities so I can't really speak about that. Just keep in mind when you're searching, that all facilities will have pros and cons. I felt a warmth and friendliness from the staff every time I visited before we moved my mom. I never had an appointment and the place was always bright, clean and the staff nice, professional and helpful. Overall, I'm really pleased and I think my mom is getting closer each day to saying that she likes it there too.
I have ben completely satisfied with Provision Living. The care & evaluation my aunt has received has been top notch. My aunt has adjusted beautifully even though the first day was quite challenging. The staff handled my aunt's reluctance & probably fear in a very professional manner.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.