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Charter Senior Living of Hermitage

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4131 Andrew Jackson Parkway, Hermitage, TN 37076

7.8
Review score
43 reviews
Add review
7.8
Review score
43 reviews
5 star
45%
4 star
28%
3 star
9%
2 star
2%
1 star
16%
See all reviews
8.5
Review score
1245 reviews
49 facilities
For pricing & availability:
(866) 374-4058
Charter Senior Living of Hermitage
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Charter Senior Living of Hermitage community exterior
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Colleen
-
Family/friend
5.0
Special place for my mother
We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.

About the facility
Charter Senior Living of Hermitage

Charter Senior Living of Hermitage is committed to helping residents live an active and enticing lifestyle. Whether seniors prefer independent living, assisted living, or memory care, they can find just the right level of support. Charter Senior Living of Hermitage features a cheerful color scheme, an inviting front porch, and beautifully landscaped grounds.

This pet-friendly community provides seniors with a supportive environment that meets their evolving needs. Licensed, 24-hour nurses offer quality care tailored to individual needs. Chef-prepared meals, engaging activities, convenient amenities, and other helpful services are also provided daily. Those in need of memory care can benefit from the Flourish℠ program, which promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events to keep residents stimulated and engaged.
  • Oshibori experience — A daily aromatherapy routine that serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous, small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family-oriented program that encourages families to share personal items and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio and video engagement, as well as comfort, stimulation, and redirection.

Experience the Charter difference today!

State Licensing Information

To explore the licensing information and compliance histories of senior living communities in the state of Tennessee, visit the Tennessee Health Care Facilities Directory.

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Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Charter Senior Living of Hermitage

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Charter Senior Living of Hermitage community exterior
Charter Senior Living of Hermitage

4131 Andrew Jackson Parkway, Hermitage, TN 37076

7.8
Review score
43 reviews
7.8
Review score
43 reviews
5 star
45%
4 star
28%
3 star
9%
2 star
2%
1 star
16%
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedroom
--

Active promotion

No

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Charter Senior Living of Hermitage

7.8Review score43 reviews
7.8
Review score
43 reviews
5 star
45%
4 star
28%
3 star
9%
2 star
2%
1 star
16%
Charter Senior Living
8.6
Review score1204 reviews48 communities
Write a review
A Place for Mom has scored Charter Senior Living of Hermitage with 7.8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 43 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.8
Friendliness
4.0
Care Services
3.5
Staff
3.7
Meals & Dining
3.6
Activities
3.6
Value for Cost
3.5
A Place for Mom has scored Charter Senior Living of Hermitage with 7.8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 43 reviews with an average "overall experience" of 3.7 out of 5.
Parent company
Charter Senior Living
8.6
Review score1204 reviews48 communities
Logo for Charter Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 43 reviews
Dean Watkins - Resident/client
Memory Care
November 15, 2023
1.0
Treat you like family until they get your money!
I wouldn't drop my garbage off here for them to take care of! Everyone was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took [amount removed] from us and are now suing us for another[amount removed]. There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!! There were 2 residents with the same name, my dad had just had surgery on his his and co
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Ashlyn W - Family/friend
Memory Care
November 13, 2023
1.0
DONT DO IT
This community has awful care givers. They speak to Alz and Dementia patients with such anger. My dads closet was full of used depends and soiled clothing. His sugar levels were emergency levels! This even being a diabetic as well. My dads health quickly declined here. He didnt last long at all. This community also owes we over 3k in refunds and they refuse to return calls. Leadership refuses to return calls when your express concern. They will ship your loved ones out in an ambulance vs giving them the care they need in the first place, causing even more bills for you. The incompetence of the staff is overwhelming.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Anonymous - Toured community
Assisted Living
June 22, 2023
3.0
Verified Review
Our Tour
We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.
Colleen - Family/friend
Assisted Living
May 1, 2023
5.0
Verified Review
Special place for my mother
We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
4
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi Colleen, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Anonymous - Family/friend
Memory Care
April 27, 2023
4.0
Verified Review
Good Experience
I think the way the food is presented and served is good. It appears that there are several activities available for the residents to participate in, and the staff seem to try to engage the residents in the activities. The nurse on the night shift is very hard to understand when speaking to the family on the phone.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
5
Value for Cost
4
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
anonymous - Family/friend
Memory Care
September 14, 2022
5.0
Verified Review
Great place for loved one.
The entire staff treats the residents, especially the ones in the memory care unit, like it was their own mom and dad. They really take good care of them. The facility is great. I don't have anything I would say they need to improve on.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kim G - Family/friend
Independent Living
August 6, 2022
1.0
Do not recommend Charter
The new property Director is terrific (he has his work cut out for him). The Sales Manager will be your friend right up until you sign the dotted line then no more return calls. Took my mom to see if there was interest in the community. We decided not at the time (I was working with her drs. because of her worry issues). I let the lady filling in for the sales person know that I was her POA. We left and I took her home. Another resident called her and put the guilt trip. So she went to the office with her and had my mom sign the contract with the knowledge that I was the legal POA. They do not do assessments on the patient prior to moving in the independent living section (aka Villa’s). My mom was having memory problems and should have never been allowed to sign that contract without my knowledge. The villa’s are old and outdated , the one resident is a bully! Charter is aware of her and yet do not address it situation. I moved her to another facility and now she is thriving and happy.
Cleanliness
1
Friendliness
3
Care Services
1
Staff
1
Meals & Dining
1
Activities
2
Value for Cost
2
anonymous - Family/friend
Assisted Living
June 15, 2022
5.0
Verified Review
Highly recommend
The staff is very friendly and personable and make an effort to get to know the residents as well as their family members to make it more of a home like experience. I think that is very important. I would absolutely recommend Charter to others looking.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
4
Jan - Family/friend
Assisted Living
April 27, 2022
5.0
Verified Review
Very caring and wonderful place for my mom
They are wonderful people at this community. They are very caring and they have made the transition with my loved one much easier. The tour was wonderful, they were very accommodating, very warm and open with me and they made it a great experience for me. I would refer other people to this community also. There are also nursing staff available for the residents all the time which helps.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
T B - Industry reviewer
Assisted Living
October 12, 2021
5.0
Wonderful community with fantastic nurses.
anonymous - Family/friend
Assisted Living
October 1, 2021
3.0
Verified Review
Staffing is an Issue
I would advise to be patient with this community and hopefully things will improved staffing is the biggest issue.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
3
Meals & Dining
3
Activities
1
Value for Cost
2
Rachel D - Family/friend
Assisted Living
September 27, 2021
5.0
I have 2 loved ones living in this community currently. After living in a different facilities last year we found the perfect fit for them. The marketing director [name removed] spent hours helping me navigate the ins and out's of senior living communities. From the director to the care givers we have been so impressed with those Caring for our loved ones! Couldn't say enough about [name removed], my grandmothers favorite Care giver and her favorite nurse [name removed].
STEPHANIE R - Family/friend
Assisted Living
September 27, 2021
5.0
Very excited for my father-in-law to join the Charter Hermitage family. We are looking forward to having him closer to us and at a wonderful Small AL community in our neighborhood. Donna did a great job working with us to get us to this point and [name removed] was able to make the paperwork understandable and informative.
anonymous - Industry reviewer
Assisted Living
September 9, 2021
5.0
my review
beautiful campus. very friendly staff. [name removed] is very knowledgeable, caring, and takes a personal interest in all the residents and the families. The culture is "family" and everyone, staff, visitors, residents.
anonymous - Family/friend
Assisted Living
August 17, 2021
5.0
Verified Review
Highly recommend
We chose Charter Senior Living because it fit her specific needs at the time. She is thrilled with the food and the activities that are provided. The room we chose for her is wonderful, she has a patio to a courtyard which she really loves. She is in the studio and it has a very open floorplan. The facility is smaller which is nice because she can never get lost. The people here are stellar and go above and beyond. We would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
David - Family/friend
Assisted Living
June 25, 2021
5.0
Verified Review
Friendly, welcoming community
From what our loved one has told us, the meals and dining service is pretty good. A really good benefit about Charter is it a single story, its easily accessible and the residents do not have to navigate elevators. For everything you are getting we do feel the value for cost is reasonable, and we would absolutely recommend this community to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
June 16, 2021
3.0
Verified Review
My review of Charter Senior Living of Hermitage (Charter Senior Living)
We were able to do an in person tour and the community seemed really good, but it was an older establishment. It was did not really feel upbeat, and we noticed on the tour it did not have a big stimulating environment.
anonymous - Family/friend
Memory Care
June 7, 2021
4.5
Verified Review
Great place for a loved one
Our loved one immediately fell in love with Charter Senior Living, and so far she has had no complaints about the food. She says there are always activities to participate in, and there is something going on each day. She is very happy there so we are very happy with our decision.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4.5
Activities
5
anonymous - Toured community
Memory Care
May 14, 2021
3.5
Verified Review
Tour of Charter Senior Living
I toured Charter Senior Living and it just seemed like the facility was more depressing than some others we saw. It was not going to be the right fit for us
Dolores - Family/friend
Assisted Living
April 13, 2021
4.0
Verified Review
A place for my loved one
I'm satisfied with Charter overall. Compared to other places we visited, I like they way they talk to the residents here. They talk to them like human beings and really seem concerned about them. I know that my loved one is safe, being fed three meals a day, and has a warm place to sleep. I wish I could continue to care for him myself, but I have peace of mind and can sleep at night knowing that he's well cared for here. The care does depend on what day you go and which caregivers are there. Some are so much better than others. There's a new administrator who we've not been able to talk with yet. But the people we deal with daily have all been pretty good. The food looks and smells very good, and the staff tell me he often askes for seconds. I know the staff helps our loved one color and draw a lot, and I believe they have a good routine for activities.
Cleanliness
5
Friendliness
4.5
Care Services
4
Staff
4
Value for Cost
5
Viewing 1-20 out of 43 reviews

Amenities
at Charter Senior Living of Hermitage

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Special Dining Programs
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • Meals Provided
  • Organic
  • International Cuisine
  • Professional Chef
  • Pureed Meals
  • Vegan
  • Gluten-free
  • Vegetarian
  • Anytime Dining
  • Room Service
  • Restaurant Style Dining
  • Kosher

Room Amenities

  • Respite or Short Term Stays Offered
  • Kitchenette
  • Bath Tubs
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Handicap Accessible
  • Full kitchen
  • Ground Floor Units
  • Cable or Satellite TV
  • Private patio, deck, or balcony
  • Wi-Fi/high-speed internet
  • Garden View

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Transportation at Cost
  • Resident Parking Available
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Outside Patio
  • Central Fireplace
  • Outdoor Common Areas
  • Barber Shop
  • Private Bath
  • Meeting Room
  • Butterfly garden / Hummingbird garden
  • Library
  • Beauty Salon
  • TV Lounge
  • Indoor Atrium
  • Main Street Shops

Recreational areas

  • Raised Garden Beds
  • Piano or Organ
  • Arts and Crafts Center
  • Game Room

Services

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Christian Services
  • Bible Study Group
  • Islamic Services
  • Sensory-based Programs
  • Brain fitness / Dakim
  • Day Trips and Outings
  • Birthday Parties
  • Devotional Activities On-Site
  • Resident Band or Musicians
  • Adventist Services
  • Visiting Rabbi
  • Dances
  • Qi Gong
  • Community Service Programs
  • Book Club
  • Wii Bowling
  • Protestant Services
  • Cooking Classes
  • Live Dance or Theater Performances
  • Light Therapy Programs
  • Choir / Singing Club
  • Walking Club
  • Bridge Club
  • Activities On-site
  • Yoga / Chair Yoga
  • Devotional Activities Offsite
  • Current Events Club
  • Reminiscence Programs
  • Visiting Chaplain or Priest
  • Jewish Services
  • Art Classes
  • Forever Fit
  • Quilting or Sewing Club
  • Wine Tasting
  • Community Service Organizations
  • Cooking Club
  • Stretching Classes
  • Karaoke
  • Holiday Parties
  • Happy Hour
  • Mormon/LDS Services
  • Other Religious Services
  • BBQs or Picnics
  • Tai Chi
  • Live Well Programs
  • Men's Club
  • Buddhist Services
  • Live Musical Performances
  • Trivia Games
  • Catholic Services
  • Gardening Club
  • Educational Speakers / Life Long Learning
  • Intergenerational Programs
  • Activities Off-site
  • Cards / Pinochle Club
  • Pet-focused Programs

Neighborhoods
around Charter Senior Living of Hermitage

See what the neighborhood has to offer and what’s nearby:
Charter Senior Living of Hermitage in google map

Frequently Asked Questions
about Charter Senior Living of Hermitage

Charter Senior Living of Hermitage offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Charter Senior Living of Hermitage 7.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (615) 885-9989 to reach a resident at Charter Senior Living of Hermitage.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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