Harbour Village

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The value for what you get is good. I feel comfortable with my mother being here. They check on my mom frequently and the location of the community great. I would recommend the community to others.

Tour scheduled for [date removed] @ 4:00 pm Dad and I were very impressed overall, Room is a little small but had a nice bay window. Lighting good, atmosphere pleasant, saw lot of smiles from both residents and staff. Like Memory Care program.

This is not a place if you need help or assistance. It was a terrible experience for my mother. I would not recommend it to anyone.

My mother resided there for almost 3 years and was well taken care of of the most part. The aides were wonderful and shout out to [names removed] who gave our family a sense of relief when they were on shift. However, after private pay ran out & we had to cover her expenses with Medicaid she was given the boot. The head nurse & dean of nursing made several excuses why but refused to admit that was the reason. It's corporate corruption at it's best & those 2 had absolutely no code of ethics whatsoever. If this sounds bitter it should. We were promised she would never be turned away for any circumstance but yet we had to move her. Mom's new place is awesome, clean & great staff but at 88 years old this was a ridiculous situation to be put in.

I loved Harbor Village. The problem was I need a sub-acute facility. I really enjoyed the tour. It really is a welcome home place to live thank you.

I needed to find a sub-acute nursing facility for my uncle and they were very helpful. They setup appointments at three facilities and within a days I had appointments to visit 3 facilities and found the most wonderful facility in Greendale. Harbour Village is priced very fairly, the staff is wonderful to work with and the food is great! They have activities if the resident is interested, the residents are friendly and the transportation services in house are easy to use and very accommodating. The apartments are generous in size, cleaning services were wonderful and included laundry. Nothing bad to say about Harbour Village and I have recommended it to others.

Harbor Village is quite clean & the staff are very friendly. They are quick to address any maintenance issues. There are numerous musically presentations. And the food is wonderful. All in all this is a good value. On the other hand, the wealth of listed activities is somewhat overstated. For instance the current events item which looks like a discussion in the coffee shop is actually a sheet of the day's headlines left on a table. There is no bringing together of residents for a guided conversation. The bridge club is a group of 3 ladies (4 are needed) organized by a resident and they rarely get together.

Mom thought the community was more fitting for her, smaller and less overwhelming. She talked to several residents and they were very encouraging and welcoming. [name removed] was a great source of information and help.

The tour was complete and not hurried. All facets of the facility and programs were covered and the tour of the rooms very complete.

2 years ago I would have rated a 4 overall. The new leadership with [name removed] has diminished the care and safety of senior in assisted living and memory care. She doesn’t listen and worse doesn’t care. Water in gathering room was taken away and none is offered between meals. Laundry and assistance with showers is not done. Very simple tasks. Nurse leaders don’t know residents after two months. Therefore residents are not called by their name. Caregivers are frustrated and have no support. They are very very upset with leadership. There are many high quality places nearby. Please do not place your senior family members at Harbour Village They can change this around with a significant change in leadership beginning with [name removed]. I am sad my parent was here