Golden Lodge Assisted Living

They are definitely understaffed and the staff they do have do not seem well trained at all. Their logistical system they use could be more more well rounded. When the hospice people were requesting different medications it would take forever and they would have to do it over and over again. There is definitely some room for improvement.

I needed some place quick and I walked in here and the next day we had the apartment rented. They really helped me out when we needed it. He is not here anymore, but when he needs the care he will for sure be coming back. It is in a beautiful part of golden, lots of mountain views. It is also close to downtown Golden where you can go shopping and out to eat. They do have several rooms reserved just for respite care and those rooms are completely furnished and reasonably priced. I would absolutely recommend Golden Lodge to others.

Golden Lodge Assisted Living is a new and large facility. The staff here really know what they are doing. We would recommend to others families looking.

No leadership. Understaffed!! Very unorganized. Don't be fooled by the nice building. I had my mother stay 4 days in respite care. Half of what they pomised never happened...including missing 2 medication schedules. But, if that does not worry you; she stayed 4 days and I was billed for 7. That's XXX [amount removed] dollars too much!! Now, no one responds to my emails or phone messages!!! Stay away from this place. You can thank me layer. (I'm a retired State Probation Officer.) Update: A state investigator got my invoice fixed. However, they fixed their records and lied about the complaints we had. Sad, is all I can say!

Golden Lodge advertises chef prepared meals, but the food is very sub standard, it is overcooked and inedible and our loved ones are very dissatisfied. However the community is very clean, the staff are wonderful people they do take great care of the residents and that is something we are not concerned with. They aren't at full capacity so the activities have been a little minimal but the new activities director seems to be doing a really good job so far. They do take different field trips into town and to different events.

There is a reason they have never been at capacity. They are extremely disorganized, not clear with staff or family members, changing their minds much of the time regarding policies, grumpy staff, extremely high turn over with staff, very little follow through with items that need to be taken care of in apartment, management doesn't answer emails, and on and on. I would not recommend this facility at all !