Willowbrook Place

For my loved ones condition, they took him with open arms and gave him wonderful care staff was very helpful and informative. It was a great place they showed extremely good bedside manner and care for my loved one. I would highly recommend it from my families experience .

I feel that my loved one is in a safe location and well taken care of. It has taken a lot of stress off of the family. They have activities like singing music, puzzles, flower arrangements and outings on the bus. During the holidays they took them out on the bus to see the lights.

The staff is very friendly and they have a caring and nurturing demeanor. They truly do care about the residence and show it everyday. I would definitely recommend this community to others

Good place, seems like caregivers were involved. Liked that they have a staff/caregiver meeting every morning to update on resident's activity. Regular resident' checks documented. Motion detector in all rooms.

Staff does not ensure residents needs are being met as far as hygiene is concerned. This is a memory care facility, residents have dementia and dont know or remember to brush teeth, shave, and shower. I live out of town and everytime I go visit my relative his hygiene is deplorable.

[name removed] is fabulous! Gave me a thorough personalized tour after what was really the end of her work day. I was very impressed with Willowbrook Place as a focused Memory Care facility.

Willowbrook Place has a group of compassionate caregivers who have the innate ability to meet the residents where they are with their specific needs. These caregivers are able to assist the more challenging residents in a positive, caring manner. However, the following are some serious concerns that I have observed regarding the care of my loved one and other residents: - LACK OF RESPECT AND COMPASSION due to inadequate training. This is evident when some of the caregivers speak to the residents in harsh tones and raised voices often using poor choice of words for people with dementia. For example, "you're NOT supposed to be in there" as opposed to redirecting the resident, "let me help you find your way"; arguing with a resident ("I want to go to the 2nd floor" "there is no 2nd floor...NO, NO there's no 2nd floor"); humiliating a resident (“You wet your pants, now we have to change you”- in a scolding manner); pushing a resident in a wheelchair with their feet dragging underneath the chair and yelling, "Lift your feet" instead of telling the resident that they are being moved and perhaps pulling the wheelchair backwards so the resident's feet are not bent underneath the wheelchair.  - LACK OF SUPERVISION AND ACCOUNTABILITY of the caregivers and other staff.  This is evident in the continuing inappropriate interactions with residents, and residents’ family members.  - LACK OF COMMUNICATION between executive director, other administrative personnel, and residents' family members. This occurs especially when staff changes are made such as not informing families when the nursing position was vacated and was not immediately filled, and when caregivers are no longer employed with the company leaving shifts short staffed.  - LACK OF ENSURING RESIDENTS RIGHTS are respected and adhered to as stated in Willowbrook Place’s Residents Rights Policy. For example, forcing a resident to bed or into his/her room to convenience the staff.  I have addressed these concerns and others with different levels of management including the facility’s executive director and a Principal in Anthem’s corporate home office. I do not feel my concerns have been taken seriously or given any reasonable consideration since there has been little or no change(s) in the negative behaviors and interactions exhibited by some of the staff.

I moved my mother to Willowbrook Place recently and I have found it to be very nice. I believe the people are very attentive. They learn the tenant’s names and needs very quickly and they try to be as helpful as possible. I like that this place is bigger than the last place my mother was living in because it allows for more access to activities. They do have a lot of options here such as games, church services, bingo, crafts, music, bus trips and other activities. The food here is also very good, but it isn’t always served very hot. Generally, Willowbrook Place is very good, and I’d recommend it.

Excellent, our loved one received wonderful care. The administration and staff were helpful, prompt, organized and friendly. I love the fact it is memory care only.

Hi I didn't get a good vibe when I came to tour this place. It was not a homey feeling more like a hospital than a home. We didn't choose this one.

My wife, [Removed] has been at this wonderful community for the last 20 months. She has received such wonderful loving care there! The care givers, nursing staff, and a activities personnel have been simply outstanding. I would recommend this facility to anyone with Alzheimer’s disease.

Willowbrook is amazing! All of the staff love working with the residents and are very friendly, helpful, respectful, and kind. The entire community is a beautiful, calm, clean, safe environment. Every staff person I interact with continues to be extremely supportive during my mom's transition. They call if there an issue or question., and I can call and speak directly to someone who is caring for my mom. The medical team and all the specialist are knowledgeable, accessible, and forward thinking. I love Willowbrook and sleep much better at night knowing my mom is in amazing hands. Thank you Willowbrook, for making this painful and stressful time a little easier.

Willowbrook Place is a God send. The staff, especially the girls in blue (blue angels) treats my mom with dignity and respect. They keep her involved in activities which gives mom a purpose. She is always dressed well, hair done and she is always smiling. Willowbrook Place gives us a sense of relief as we know mom is safe and happy. Mom loves her new home. Thanks to all staff and residents.

Willowbrook Place is a fabulous memory care facility!!!! They have the best activity staff of anywhere we have ever visited. They have musical guests on a regular basis as well as games and other fantastic activities, multiple times a day, for the residents. The staff is beyond compare. Each and every one is compassionate and cares for the residents as if they are their friends or family. [removed]

We thought Willowbrook Place took excellent care of my mother. There were many activities for the residents from pursuit to performing groups. The staff was very compassionate particularly in the last days of her life. The staff considered my mother to be part of their family & it showed.

The caregivers at this community are great. They have helped with her special diet and really seem to care about the residents. I have good communication with them, however I do have to go through the nurse if I need anything changed. They just hired a new activities director and I have not seen as many activities as before. This is a clean well taken care of community.

I have been very happy with the care my mother has received at Willowbrook. The staff is competent and appears to enjoy caring for the residents. My mother has had the same caretakers for most of her time here which is important with Alzheimer's patients.

The receptionist, Donna, was very friendly and helpful each and every time we came to visit one of the residents. We will miss her smiley face.

In January I observed the Activities Director, Cody, leading about 40 residents along with 10 high school students participating. They were all having a great time. Cody does a great job interacting with the residents.

My wife and I selected Willowbrook Place for my 96-year old father due to its cleanliness, technology (to help minimize the risk of my dad from getting up without care-giver assistance. The staff seemed quite professional and friendly during our tour and the admission process. HERE IS THE IMPORTANT PART OF MY REVIEW: It has now been 9-months that dad has resided at Willowbrook. We love the entire staff. They are very, very caring and professional. Quite importantly, nearly all of the care-givers, have been serving my dad and the fellow residents the entire 9-months that he's been there. We've gotten to know them all and they are wonderful people. Amazingly, they all get along well and provide a loving environment for all of the residents. My dad is very comfortable and well cared for. The executive director, Jay, as well as his supporting staff Birgit, Lori, Kristie, Carol, Donna, Cele, Sarah, Cody, Gilbert, Miguel, the food staff, etc are THE BEST. Final two comment: The meals are terrific. Nice variety, well presented and prepared, and enjoyed by all in a nice atmosphere. Activities for the residents are wonderful under the loving direction of Cody. We are so grateful that we found Willowbrook Place for dad. He's treated his family so well over his lifetime. It's nice that he is surrounded by caring people in a first class environment as he transitions from this world to the next.