Glenwood Village of Overland Park

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The community was very lovely. We had an evaluation before we looked into Glenwood. My loved one needed more care than Glenwood said she did. My loved one was able to leave the community and was missing for many hours. They then moved her to full memory care and tried to increase the price by almost {fee removed}. We decided to move and they tried to charge tell us we needed a 30-day notice. We were told if the community didn't work we would be refunded part of our deposit. They would not refund this to us. It was a horrendous experience. I would not recommend this community to others. The sales director was amazing and I appreciated all she did and was very caring and helpful.

I would say not to go to Glenwood Village. We moved in to the community in the fall. There was no Executive Director during our move in. When a new Director came in there was a large turnover of staff. The Director promised more transparency and it didn't happen. When I would call to check on my loved one, the staff was very rude. The outside had a large amount of garbage outside resident's rooms. It was disgusting that my loved one had to wait for assistance to go to the bathroom and they fell. During this time the nurse wouldn't help with them during this time. The doctor ended up having to call for an ambulance.

We chose Glenwood Village at the time because of their presentation and their marketing director was and is very attentive and friendly. They also were able to provide transportation and they were very responsive at the time. Their covid policies and procedures have been good and they have been able to keep it under control. They have had a complete change of staff in the last 3 months so there is a lot of turnover and the changes have been very difficult. I think they are really trying to evolve into something better, but at this point I am on the fence about recommending them.

Nice, clean place. I met with the Nurse Manager and the Director who were very welcoming and reassuring. There were a few residents milling about and the staff was interacting with them. The studio rooms were too small but the one-bedroom was nice and would definitely work. I really liked the different levels of care they provide and they really stressed aging in place. That is going to be a huge factor in our decision. Really, the only downside is it's 22 min drive from my house at 2:30 in the afternoon. Once it hits 4 or 5 that turns into a 40 min drive. Doing that every day would get old real quick. We're going to look closer but I will keep this at the top of the list for sure.

I am very happy with Glenwood Village. What stuck out to us was the price, activities offered, and I felt the apartment available provided a lot of space for her. I have eaten here and the food was better at the beginning before covid, they do have a lot of variety of choices though for residents. The best part about the community so far has been the activities, even with the virus they have worked very hard to keep everyone busy. I would recommend.

The community really does care about the residence there. They do a really good job but have had some turnover with the nursing director and the communication is good but could improve some. I wish we could get in to see her but are only able to do it through a window and I hope they have a different option for winter. I would definitely recommend this community

Glenwood Village took great care of my mom. The staff was very caring, personable, professional, and knowledgeable. My mom was happy with the floor plan and her room. The food was ok.

The last Administrator who seemed to be great must have taken all the food with him. Since he left Dad says the menu now only gives you one option a meal, small portions, bad quality food. He said it reminded him of Food the army gave during the Korean War.

I just paid my bill. My Bill is never the same. Care levels are going up and down and misc charges etc. nobody know what they are doing.

I have been very impressed. They a take very good care of the residents. It is a good place. I would recommend it. The food was good. The room sizes are adequate. They have nice outdoor space.They have done a good job with Covid-19. It is well managed. They deal with issues as they arise.

I just admitted my father this past week. I don't have much experience yet, but I wanted to let you know that the staff I have worked with ([names removed]) have been wonderful. [Name removed] went well beyond her role in assisting us during the admission process and continues to facilitate and assist in my dad's care. I am very pleased with things so far and hope that these wonderful things continue. My father has adjusted well....who could ask for anything more.

I toured this facility to consider it for my mother. The manager was very nice and provided me with information about their pricing and policies. I looked at the memory unit and rooms. The rooms are an adequate size and ok. The facility looked clean and the residents looked comfortable and content. I asked about the food and the manager pointed out a table of ladies that had just eaten breakfast and ate all their food. After I arrived the manager told me they did not have any availability at this time but provided me with information and showed me their facility. She said that we could come back and tour again as many times as we needed and said we could be placed on a wait list. She was helpful and said that she would work with us as much as she can to help us accommodate our mother. I asked about their process for hiring people and the manager said they do background checks and thorough checks to make sure people are qualified and have a calling to work with the elderly. They have a doctor the residents can use or they drive the residents to their appointments. The facility was clean and it looked like there were enough people there working to care for the residents. If touring I would ask about their availability and wait list before visiting so you know the status, but it looks nice and is worth visiting and considering. I liked touring this facility because the manager was to the point, brief, quick to provide information and answer any questions, knowledgeable. I had other things to do and I was able to get in quickly and out in a reasonable amount of time. She also took me in early because I arrived early. I appreciated that.

I toured this facility to consider it for my mother. The manager was very nice and provided me with information about their pricing and policies. I looked at the memory unit and rooms. The rooms are an adequate size and ok. The facility looked clean and the residents looked comfortable and content. I asked about the food and the manager pointed out a table of ladies that had just eaten breakfast and ate all their food. After I arrived the manager told me they did not have any availability at this time but provided me with information and showed me their facility. She said that we could come back and tour again as many times as we needed and said we could be placed on a wait list. She was helpful and said that she would work with us as much as she can to help us accommodate our mother. I asked about their process for hiring people and the manager said they do background checks and thorough checks to make sure people are qualified and have a calling to work with the elderly. They have a doctor the residents can use or they drive the residents to their appointments. The facility was clean and it looked like there were enough people there working to care for the residents. If touring I would ask about their availability and wait list before visiting so you know the status, but it looks nice and is worth visiting and considering. I liked touring this facility because the manager was to the point, brief, quick to provide information and answer any questions, knowledgeable. I had other things to do and I was able to get in quickly and out in a reasonable amount of time. She also took me in early because I arrived early. I appreciated that.

I toured this facility to consider it for my mother. The manager was very nice and provided me with information about their pricing and policies. I looked at the memory unit and rooms. The rooms are an adequate size and ok. The facility looked clean and the residents looked comfortable and content. I asked about the food and the manager pointed out a table of ladies that had just eaten breakfast and ate all their food. After I arrived the manager told me they did not have any availability at this time but provided me with information and showed me their facility. She said that we could come back and tour again as many times as we needed and said we could be placed on a wait list. She was helpful and said that she would work with us as much as she can to help us accommodate our mother. I asked about their process for hiring people and the manager said they do background checks and thorough checks to make sure people are qualified and have a calling to work with the elderly. They have a doctor the residents can use or they drive the residents to their appointments. The facility was clean and it looked like there were enough people there working to care for the residents. If touring I would ask about their availability and wait list before visiting so you know the status, but it looks nice and is worth visiting and considering.

This is a nice community, and my tour of it went well. The staff I met was kind, and helpful. My tour guide was informative, and answered my questions. From what I was shown the community looked nice. Everything went well, but unfortunately this community was out of our budget.

We toured this community for my mother in law, and her needs. Our tour went well, and the community looked great, The staff we met was kind, and our questions were answered. It was a nice experience, but we did find another community that suited our needs better.

So far, my mother seems to be doing very well since her move to Brookdale Overland Park. The staff there are very nice and they are taking good care of her. I think we would recommend this community because we have had a good experience so far.

This Brookdale was actually my second choice. It was clean and everyone was friendly. The reason we did not choose it was because of the layout of the facility. It was not the traditional L-shape or multiple stories. I feel that my mother would have gotten lost.

[Removed] was very gracious and spent a lot of time talking with me about my needs for my parents. The room was not a two bedroom two bath. It did have very nice 2 bathrooms but it was a two bath one bedroom set up. I thought that I had asked for two bedrooms and two bathrooms. I feel like I half wasted my time. I thought that the place seemed a little bit worn but it did not smell badly. There was not really a work out room which I has asked for, there was a cycle in a TV room that could be used. The library was very short on books... I think that there was a positive attitude and a nice feeling of caring from the Executive Director and Marketing Director. My guess is that it would be a caring place for loved ones. Right now I am hoping to find a place that more closely meets my parents needs with two bedrooms.

I like the care that my mother is getting here. This community has a good home feeling when you walk in the door. the commnity is very clean She is very happy with the meals that are served. They go out of there way to make sure they you get what your asking for at meal times. They do offer her activites for the residents to participate. We would higly recommend this community for good care and value for a loved one.