Brookdale Overland Park

Stay away from this skilled nursing facility!!! The food is terrible, no fresh fruit, no green vegetables no taste and no one really cares. The walls are so paper thin that you can hear your neighbor gag and throw up all hours of the day and night. If you ask for some help with equipment delivered for your use no one knows how to set it up and no one bothers finding someone to do so. Finding anyone who cares about your issues just doesn't happen at this place.

The staff at this particular Brookdale Assisted Living facility from the Executive Director, Assisted Living Director, Director of Finance, Health and Wellness Director, Health and Wellness Coordinators, PT, OT and Brookdale Home Health Director, maintenance workers to housekeepers live and breathe the culture and mission of Brookdale Senior Living. I am so grateful for the staff's commitment to the quality of care my dad is receiving. Their willingness to communicate with me gives me great peace of mind. They have met and exceeded the goals set by the Experts at Brookdale Senior Living corporate office. My dad and I are grateful that he has found a home at Brookdale Overland Park assisted living facility. This past year my dad was in and out of the hospital with eight surgeries, in five different skilled nursing facilities and one assisted living community. March 2019 was our first experience with Brookdale Overland Park skilled nursing, where we discovered a level of care that we had not yet encountered. Only two months after returning to his assisted living facility, he actually gave up and asked for hospice. Their indifference to him and their negligence of his care robbed him not only of his physical well-being but also of his will to live; an unhappy decision for us both. That’s when I put him in his wheelchair and pushed him a short distance to Brookdale Overland Park Assisted Living. The residents welcomed a new face and engaged him in conversation while we waited for [name removed]. As she was giving us the tour, one of the residents was delighted to let us see his apartment. Dad was impressed and wanted his questions answered. [name removed] answered many of our questions. When we asked about medications, she introduced us to [name removed], who explained Brookdale’s process using Point Click Care. She showed us the process of tracking the meds from dispensing to ordering and how they are stored. It keeps track of physician orders and care of the resident, demonstrating that we would never have to worry about his medications being correctly administered, overlooked, unavailable, or stolen. The Brookdale protocol eliminates all the deficiencies that were so problematic at his former facility. [Name removed] said she would have [name removed], the Director of Health and Wellness call me for the other questions I had. I was so encouraged to learn of her position as Director of Health and Wellness, rather than merely a Director of Nursing, and I knew then that Brookdale’s corporate culture was indeed different from all the other facilities I have toured. [Name removed] called as promised, and we went over all the details of Dad’s care. Then she carefully explained Brookdale's policies and procedures and ethical standards set in place at the community for the residents. [Name removed] was my advocate throughout the whole process of getting dad admitted and becoming a resident in his new home. I live out of town and am therefore unavailable to visit as often as I would like. This amazing staff communicates with me daily on my dad's needs and care. Whether it be, [name removed], [name removed], [name removed], [name removed], [name removed] or [name removed], I get either a phone call, a text, or an email. They are my eyes at ground level. It is a great relief to know we are all on the same page when it comes to my dad! He's ninety-three, an amputee, and has regained his zest for life thanks to the Brookdale staff, which is the embodiment of the Brookdale mission statement and culture of excellence. As a former volunteer Ombudsman, I should know what to look for in finding a place for dad. You can research all you want, read the reviews, tour a facility, but unless the corporate mission statement and a culture of excellence is a part of each staff member's vocation, the quality of care for your loved one will be deficient. I am grateful to each of the staff members at Brookdale Overland Park. I strongly recommend you take a tour and visit with the residents and the associates of Brookdale Overland Park Assisted Living facility before you make a decision, you will be happy you did! We are! I also want to say thank you to all the staff at Brookdale Overland Park and the experts at Brookdale Senior Living corporate office. [Name removed], Senior Director of Optimum Life Engagement [Name removed], Senior Vice President of Clinical Services [Name removed], Senior Director of Dementia Care [Name removed], Senior Director of Customer Experience

I had the pleasure or displeasure might be a better word. I have mixed emotions about this rehab facility located at 11900 Lamar where I spent 3 weeks after back surgery. It was a bittersweet stay. Let me explain. I'll start with the night shift nursing staff. Because of my pain I was taking 15 mg of oxycodene every 4 hours and a 25 mg fentanyl patch every other day. They were amazing in that my medications were given to me withing 5 minutes of the correct time they were due. Most of the time there was no reason to ring for a nurse. Pretty much the oppossite on the day shift staff. Most of the time my medication arrived 15 minutes late, however, there wwere times when it was 30 to an hour late as I repeatedly rang for the nurse. On one ocassion after ringing every 5 minutes I got my walker after 30 minutes to seek out my nurse. I found her at the medication dispersement desk. I commented to her (I'll let her be anonymouse) "I guess I'll be seeing you in a few minutes", and her commeent to me, an exact quote, "don't count on it". I would like to know the justification for making certain you don't dare get your medication a few minuttes early but it's quite all right for them to be 30 minutes to an hour late! In clossing if you don't need medications it's okay, but if you need medication you need to figure out how to only have the night staff attend to you. I have already posted one review but as I read it I remembered something very important.