Fox Trail Memory Care Living at Paramus

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Fox trail because we thought it was the best fit for my father, but he actually needed more care than they were able to provide. The room sizes here are small. The food looked very good. I would recommend this community for people who are more independent.

The facility is very small with limited parking. The staff were nice but I felt my mother would need a more active community.

I am impressed by the model Fox Trail uses in its facilities. These are smaller, homelike dwellings, accommodate a max of 16 'clients' and are set in home neighborhoods. The longevity of staff at the Cresskill and Ramsey facilities is impressive; I did not obtain the longevity figures for the staff at Paramus. Nonetheless, the residents I saw a noontime seemed content, active, involved with a physical therapist, and the staff director seems pleasant and well informed. The care is individual, the 'clients' rooms are quite small, but they don't need to be big. The distance to travel to any of the NJ facilities is a potential deal breaker for me as I live in Manhattan, and it takes a lot of time (abut 3 hrs per day) to get there and return by public transportation. In sum, I believe my wife would be content and comfortable in any of the Fox Trail facilities. i like the small, home atmosphere. 9I's ditto this review for the Ramsey location.)

I toured this community along with a few more and I think they were all good. The lady that took me on the tour was very nice and professional, she had information ready for me. Every candidate looking for assisted living is different and has their own needs. I found another facility that fit my mothers needs best.

At the time I need to get my dad in right away. They came and evaluated him and got him in the next day. I am satisfied with the staff providing the care. The food is very good, but now he needs it blended and they do that for him. I don't have any complaints, they are very friendly and they take time with each residents. There are not many residents and the staff know my father. I can tell he is happy when I'm there with him he is smiling and dancing when he hears music. He gets 24 hour care and I have no worries, it makes a big difference

My mother is doing well at this community, and I know she is safe and good hands. It is a well maintained community, everything is nice and clean. They have a fine staff here, they are caring for my mother well. There activities offered, my mother is trying a few. I'am confident about the type of care they are providing my mother with.

When we met with the personnel at Memory Care in Paramus, we couldn't believe how homey and clean it was. We were so excited that my father was going to go and be a resident there. They have home cooked meals, they do activities with the residents, they involve the family in activities also. Plus, the cost per month is substantially lower than other facilities in the area almost by half. In the end, however, my father couldn't stay there as he needed more advanced care in a more traditional secured nursing home as his dementia has become more advanced. We were very disappointed that he had to leave Memory Care. I recommend it to anyone who is looking for a place for their loved one. However, if your loved one needs more care, an aid costs extra to go with them to Memory Care. Memory Care is a good place for residents that aren't considered a "security threat" and are pretty docile, which my father wasn't. It wasn't enough to cover my father's care and needs.

This company is awful. They do not know how to care for the residents. They do not have adequate staff and do not provide quality health care or activities for these elderly people. It is worse than a prison. My friend's parent was held there. They cut back on the staff so there were no nurses or medical staff. A doctor visited only once a month. No one knew what was going on. The staff was distant and did not provide any answers to basic questions. Constantly referring you to the woman in charge, Rose who would then give some BS answer to everything. They constantly "lost" the residents belongings. In my opinion their treatment of residents was neglectful at the very least. The staff at the main office who run this facility are liars. The turn over of employees speaks for itself. I heard from one of the former employees that they did not pay unemployment to people they fired for no reason. This company should be investigated by the proper authorities and put out of business. Do not put your loved one in this place!

My mom was a resident here. She loved to walk. One evening she fell out of bed and sustain a broken hip. An ambulance was never called for her nor did she receive any medical care for over 12 hours. When the facility called the next day they covered the fact that she fell out of bed and just informed us her leg hurt and sent her to the hospital. With a A diagnosis of a displaced hip fracture, the facility confessed she fell out of bed the day before. After surgery to repair a broken hip she went to rehab but still cant walk. This facility is holding us to a 2 month contract to go back there and now they are charging us $[removed] more per month because her level of care has just increased. we are being forced to put mom back here or pay $[removed] Would you ever put your loved one here?

I love it, absolutely love it. The people are incredible, they let dad go in and out as many times as he needs to. They send me pictures of him dancing and doing ordinary things. They have plenty of activities. They keep in touch with me, and answer all my questions. They were pretty comparable in price, and they don't nickle and dime you either. We really liked the fact that there are only 16 people, it's more home like and comfortable. The staff are wonderful and really try to let them be their own people. It always smells good, they cook there, and it smells so nice, they had fresh baked cake one day. The one issue is parking. They should have a ten out of five.