Farmington Hills Inn

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Pricing at Farmington Hills Inn

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116 Reviews

• (4)

  A Place For Mom

• (46)

  SeniorAdvisor.com

We toured a few places before choosing Farmington Hills Inn and I'm thankful we did. My entire family owes the Farmington Hills Inn for all the help they gave my grandmother. She always spoke fondly of the staff and I always had positive interactions with everyone there. The building was always well-kept and the residents were well cared for.

Under normal circumstances it would be fine. The community was very accommodating during my loved one's transition to different parts of the community. I wish I had been able to assist with the moves within the community. Unfortunately due to the pandemic I wasn't able to. This is a community I would recommend to others for their loved ones.

My Mother has dementia and I placed her in the memory care unit of this facility. The experience was awful and the conditions were deplorable. My Mother would not be changed for 24 hours and she would routinely sit in urine soaked clothing. On one occasion, a family member found her shoes and socks soaked with urine, to the point that the entire dining area, where she was sitting, smelled of urine and I had to throw away her shoes and socks. Staff was rude and impatient with her, even while family members were present. I observed inappropriate physical handling of other residents and a complete lack of compassion or respect for the helpless dementia residents. There was grossly inadequate protocol for administering medication to patients, and if a family member had not been there at the time, my Mother would have been given another resident’s medication. To compound the issues, the Director failed to address problems while feigning concern. Most disturbing was when I approached the Director the next day about the incident concerning the wrong medication that was almost given to my Mother, and she acted shocked and horrified that it had occurred. However, she was blatantly untruthful when she denied prior knowledge and instead asserted that she was never notified by her staff of the issue. However, in reality, her managerial staff specifically advised me that she was definitely notified, in writing. I was hoping to get results when I then contacted the owner’s grandson, who was overseeing operations, but while he initially appeared horrified at what was occurring, when he called me back, he advised that “I stand a million percent behind the Director”, who he said had worked there many years. The Director apparently had spun her tale to him as well, and he believed her. Other incidents routinely occurred and, in fact, family members of other residents also voiced dissatisfaction and approached me to join with them to speak with the Director as a group. However, I instead removed my Mother from the facility after just a short stay. In closing, I want to acknowledge that there were several wonderful and amazing staff members, who cared for the residents with compassion and respect. Unfortunately, these individuals were the exception and not the norm. Two of these employees even complained about the poor treatment of residents by other staff members, and the caring staff was frustrated and wanted to leave, but said they would not abandon the residents because they would be at the mercy of the others staff. Please find another place for your loved ones.