Farmington Hills Inn

Farmington Hills Inn is assisted living, so just like other places mom have been in, they have outside people come in for care. This means psychological evaluations with a psychiatrist or a nurse practitioner who will come in to do their rounds. My biggest complaint would be that with some of that, you have to be careful with what you're getting. They charge you for coming every month and sometimes you don't see the value in what they've done. For example: with her psychiatrist they didn't really do anything, they just balanced the level of Prozac she was on. They'd see her every month to decide if she needed 10 mg more, or less, or the same amount. One time they did not come for 3 months due to insurance related issues. When the insurance wasn't straight they didn't come for those 3 months, then they came more often than needed when it was straight. Once the insurance was resolved they came every month, even though it wasn't necessary. You have to be careful with billing when you have outsourced care coming in because they will take advantage with charging the insurance every month. Make sure you get what you're paying for, and make sure those visits are a necessity. The staff is overall friendly and I thought the meals were good. They could do better with security, because you can just walk in or out of the building during after-hours and on weekends through the side door, even though there is a sign in area. Farmington Hills is decent care on a budget. For the cost overall, it's decent, but nothing is perfect with assisted living.

The value for the cost is what drew us in initially to Farmington Hills Inn. The care was accommodating and they were very on top of their game as far as what needed to be provided. It is a very friendly place and the staff were patient, kind, and caring with the residents. I would definitely recommend to others.

My mom was in the memory care unit and I thought they did a great job with her care. We really liked their medical staff on site and I would recommend to other families looking.

Moved my grandma from another very expensive place nearby to this location. Most senior living places are astronomically expensive, but Farmington Hills Inn is good for average people who don't have a million dollars banked. Staff was always polite and communicated very well with me while caring for my grandma. The building is a little older and the rooms are a little small, but the care was always really good, which is what truly matters. I ate their multiple times with her and the food was usually great, especially the soup. She didn't like participate in many of the activities, but the calendar always looked full. I would use them again if needed.

We chose Farmington Hills Inn because they did a virtual tour for us and the facility looked good. It is also close to our home so the location played a part in our decision. The value for the money here was better than others we looked at. They also have step up care, he went in as assisted living and is now in memory care. It is hard just because I have not been able to go inside the facility or communicate with them much. As far as I can tell, they have done a good job.

We toured a few places before choosing Farmington Hills Inn and I'm thankful we did. My entire family owes the Farmington Hills Inn for all the help they gave my grandmother. She always spoke fondly of the staff and I always had positive interactions with everyone there. The building was always well-kept and the residents were well cared for.

We chose Farmington Hills Inn because it was more affordable than some others in our area. The room sizes were good, they just have one size. The meals here were chef prepared off a menu that residents could choose from. I would recommend this community to others who are looking, we had a good experience. One thing I would add is that if you go after hours to visit a family member, they do not have a door person. Anyone could just walk into the facility.

Under normal circumstances it would be fine. The community was very accommodating during my loved one's transition to different parts of the community. I wish I had been able to assist with the moves within the community. Unfortunately due to the pandemic I wasn't able to. This is a community I would recommend to others for their loved ones.

The community was very good, but the staff could have been more compassionate. the one issue we had is they would not send her meds through medicare they had their own pharmacy. I would recommend this facility to others.

My Mother has dementia and I placed her in the memory care unit of this facility. The experience was awful and the conditions were deplorable. My Mother would not be changed for 24 hours and she would routinely sit in urine soaked clothing. On one occasion, a family member found her shoes and socks soaked with urine, to the point that the entire dining area, where she was sitting, smelled of urine and I had to throw away her shoes and socks. Staff was rude and impatient with her, even while family members were present. I observed inappropriate physical handling of other residents and a complete lack of compassion or respect for the helpless dementia residents. There was grossly inadequate protocol for administering medication to patients, and if a family member had not been there at the time, my Mother would have been given another resident’s medication. To compound the issues, the Director failed to address problems while feigning concern. Most disturbing was when I approached the Director the next day about the incident concerning the wrong medication that was almost given to my Mother, and she acted shocked and horrified that it had occurred. However, she was blatantly untruthful when she denied prior knowledge and instead asserted that she was never notified by her staff of the issue. However, in reality, her managerial staff specifically advised me that she was definitely notified, in writing. I was hoping to get results when I then contacted the owner’s grandson, who was overseeing operations, but while he initially appeared horrified at what was occurring, when he called me back, he advised that “I stand a million percent behind the Director”, who he said had worked there many years. The Director apparently had spun her tale to him as well, and he believed her. Other incidents routinely occurred and, in fact, family members of other residents also voiced dissatisfaction and approached me to join with them to speak with the Director as a group. However, I instead removed my Mother from the facility after just a short stay. In closing, I want to acknowledge that there were several wonderful and amazing staff members, who cared for the residents with compassion and respect. Unfortunately, these individuals were the exception and not the norm. Two of these employees even complained about the poor treatment of residents by other staff members, and the caring staff was frustrated and wanted to leave, but said they would not abandon the residents because they would be at the mercy of the others staff. Please find another place for your loved ones.

Moved mom into this facility on [date removed] and moved her out 56 days later. My mom is a diabetic and requires insulin 4 times daily. This facility has CNA's administering insulin improperly which resulted in my mom's A1C's going from 7.1 to 11.2 in just 56 days. I brought this to their attention and was told the CNA's would be retrained. The bad diabetic care continued. She would get her insulin almost 45 minutes BEFORE a meal. There were days where her blood sugars would get over 400 before a meal was given. Also, her "diabetic" diet she was supposed to be on didn't exist. There is supposed to be a dietician/nutritionist on staff. I had a two hour meeting when we did the intake work and was very specific on mom needing a diabetic diet. I was assured that there was a dietician/nutritionist on staff but it turns out she was fed the same food that everyone else was given. A slice of pizza, blueberry pie and salad drowned in dressing is absolutely not acceptable for a diabetic!! She was constantly complaining of a headache which was due to her high blood sugars. She eventually had a TIA (Transient Ischemic Attack). Again, if I didn't notice all of these symptoms and had taken her to the hospital myself, she probably would have had a stroke in her room. After 4 days in the hospital and two weeks of rehab, not a single person from Farmington Hills Inn Assisted Living called myself or my mom to see how she was doing. After asking for a meeting with the administrator and certified registered nurse, I was told that if I didn't feel confident with their level of care I should move her out. I had no choice but to take their advice and move her out immediately. Adding insult to injury, this resulted in my mom being charged for 56 days of "respite care" totaling an additional $840 and is completely unacceptable. Mom didn't sign up for respite care she wanted to live here. Thank goodness I was my mother's personal advocate and was able to intervene and ensure her health and well being was a priority because Farmington Hills Inn was not capable of providing the proper care. I can't even imagine how many other diabetics living here are having the same problem but do not have a voice from their advocate. Steer clear of this assisted living facility if you have very sensitive health care needs. The CNA's here are understaffed and undertrained!!!

Moved mom into this facility on [date removed] and moved her out 56 days later. My mom is a diabetic and requires insulin 4 times daily. This facility has CNA's administering insulin improperly which resulted in my mom's A1C's going from 7.1 to 11.2 in just 56 days. I brought this to their attention and was told the CNA's would be retrained. The bad diabetic care continued. She would get her insulin almost 45 minutes BEFORE a meal. There were days where her blood sugars would get over 400 before a meal was given. Also, her "diabetic" diet she was supposed to be on didn't exist. There is supposed to be a dietician/nutritionist on staff. I had a two hour meeting when we did the intake work and was very specific on mom needing a diabetic diet. I was assured that there was a dietician/nutritionist on staff but it turns out she was fed the same food that everyone else was given. A slice of pizza, blueberry pie and salad drowned in dressing is absolutely not acceptable for a diabetic!! She was constantly complaining of a headache which was due to her high blood sugars. She eventually had a TIA (Transient Ischemic Attack). Again, if I didn't notice all of these symptoms and had taken her to the hospital myself, she probably would have had a stroke in her room. After 4 days in the hospital and two weeks of rehab, not a single person from Farmington Hills Inn Assisted Living called myself or my mom to see how she was doing. After asking for a meeting with the administrator and certified registered nurse, I was told that if I didn't feel confident with their level of care I should move her out. I had no choice but to take their advice and move her out immediately. Adding insult to injury, this resulted in my mom being charged for 56 days of "respite care" totaling an additional $840 and is completely unacceptable. Mom didn't sign up for respite care she wanted to live here. Thank goodness I was my mother's personal advocate and was able to intervene and ensure her health and well being was a priority because Farmington Hills Inn was not capable of providing the proper care. I can't even imagine how many other diabetics living here are having the same problem but do not have a voice from their advocate. Steer clear of this assisted living facility if you have very sensitive health care needs. The CNA's here are understaffed and undertrained!!!

No communication Everything different then reviewed prior to moving

It is very good value. They are not as upscale as some of the other communities. They gave my mom the care that fit her needs completely. My mom thought the food was good. I would like to see bigger rooms but for her purposes, it was a good size.

You can trust that they will take good care of your loved one. The room sizes are good. The layout of the community is good. They have a nice outdoor secured courtyard for the residents to use. The staff is friendly and they communicate well with the families. I would highly recommend Farmington Hills Inn.

My visit went very well today. The staff and residents were enjoyable to meet.

Took a tour with [name removed] and was very impressed with what I saw. Everyone very friendly and director greeted each resident by name. It is an older facility but kept up well. Rates are very reasonable. We will be looking into possible placement for my mother.

There have been multiple time that I asked staff for their help with one thing or another. Everyone tries so very hard to meet my needs and those of mt mother. My family feels confident with the care Mom receives at Farmington Hills Inn. We would recommend them to others without hesitation. In fact, we have become friends with several other family members. It's a nice feeling, especially when we visit.