Encore at Turf Valley

I love this place. Everything was so nice. I was really impressed. Thank you. Thank you for everything. We really had a very good experience. We really had a very good experience. And the employees was so nice. And good hospitality. I would recommend Encore again and again. Thank you again.

My mother was a resident of Encore in July after suffering a stroke.Visually the facility is wonderful,the care or lack of care she received was absolutely HORRIBLE!!They basically wrote her off the day she arrived,she was incapacitated and needed a great deal of care.My family was there every day,on a daily basis I had to ask if she would get therapy,had she been bathed,basic needs were not being met.The staff would lie and cover up the neglect.Vitto the head nurse was so nasty any time we would approach him it was as if he was being bothered.Not once in the 30 days she was there did she get a shower,she was to be rotated every few hours,that wasn’t being done,we had to practically beg to have her changed,I don’t think their staff had the proper training nor did the majority of them care enough.I walked in one day to find that whoever turned on her feeding didn’t connect it so she was covered in formula,no idea for how long.Her arm began to curl because they weren’t working with her as they should.When we asked to see notes on what was being done with her it was like pulling teeth,we went through every chain of command and our concerns were never addressed.The social worker never reached out to us when my mom arrived after several days we had to reach out to her only for her to brush us off.They were not administering medication properly,she was in a great deal of pain and refused to examine her,Vitto laughed it off,after I pushed and asked the Nurse practioner to examine her she had to be rushed to the ER.,.The Adminstrator was very rude and combative when we tried to bring our concerns to him I couldn’t believe it!I filed a complaint with their compliance division and they never followed up with us.At the hospital it was discovered that her feeding tube was completely clogged up,she was severely dehydrated,she was in bad shape.They contributed to my mother’s demise.She is now deceased.There are so many other incidents but too much to get into.I would say stay as FAR away from this place as possible!!

[Name removed] was a fabulous nuse! He is very competent and caring to his patients. From my perspective, he went "above and beyond" to ensure the patients and needs! He respected patient wishes to make the stay like "home" for bed and toilet time with much respect.