Ellen's Home of Germantown South

I would recommend - it's a friendly and homey atmosphere. But am leery only because the level of training for the care givers did not seem that good. A few were very good, but some didn't seem to know what they were doing. And of course short staffed, as probably most facilities are.

Our family had an in person tour with Ellen's Home South and overall it was a nice tour experience but what we were looking for, for our loved one we just did not think it was going to be the best fit.

I am disappointed in the care my good friend received while here. They are short staffed and simply can’t provide the care that residents deserve . They also started and spread false rumors which caused division between loved ones during an already very emotional time.

My mother and father in law moved to Ellen's Home South in 2021 and there have been issues from day one. The tour is great and the director promises many things but the place just doesn't deliver. The nurse/director supposedly trains the pca/cnas/and medication aides but when 4 aides didn't know how to use a hoyer lift, which the facility provides, that's an issue. Expect long call wait times: my loved one was on the floor after falling for over an hour before the light was answered. Infection control: what's that:? CDC c-diff guidelines are gown, glove: they just wear gloves. Activities: movies. The staff act like it's an inconvenience to ask them for anything: 4 staff and 2 residents were watching TV how dare I interrupt them to put my loved one on the toilet. Both loved ones got butt ulcers. The staff don't wear name tags or introduce themselves so when there is a problem t's hard to find out who was involved. LOOK ELSEWHERE!!! I could go on but am limited to 1000 words.

Ellen's Home South tried hard to work with us and make the process easier. In general, I would give them a high mark. As far as the type of care, I think it was okay. My mom only ended up being there for five days before she passed. With the level of caregivers some of them seemed good, if there was one available. One day there were only two people for the whole building. I understand the shortage of worker bees and finding people who are willing to work, I just think in general they could have used more help and training. Other than that, I'd give them high marks. My mom ended up needing way more care than we thought, so that put a little clink in it. All of that aside, they did a nice job and were easy to work with. It's a very nice facility as well.

Ellen's Home South was able to take my 94 y/o mom on an emergency basis due to water issues in our home. We ultimately decided to have her stay here permanently. Everyone was so friendly, professional, and caring to all of us. [name removed] and her staff were amazing in providing for all her needs and encouraging my mom to participate in the different activities. We didn't think mom would participate as much as she did, but she surprised us. She got the socialization she needed and she made new friends too! Mom only was able to be here for a little over a month before she passed away peacefully. We would highly recommend Ellen's Home South to anyone looking for a great place for a parent to move to. Laundry is done promptly, meals were nutritional, and everything was very clean. There was a very homey atmosphere too. We want to say a huge "thank you" to the entire staff and wish we could have had a longer relationship with them.

I would rate this place a -5 if I could. This is the worst Assisted Living Facility in Wisconsin. The residents there are treated VERY Horrible !!! If anyone is considering sending their loved one to this place, I would STRONGLY URGE You Not To. YOU WILL ABSOLUTELY REGRET YOUR DECISION!! Management is very disorganized unprofessional have 0 ounce of empathy and compassion for the residents and caregivers. There caregivers are extremely overworked and unappreciated. The residents are not getting the proper care they need at all. This facility need to be SHUT DOWN FOR GOOD!!! “ THEY ARE TRULY A DISGRACE!! ELLEN’S HOME is a “EMBARRASSMENT” they give Assisted Living a BAD REPUTATION!! There main focus is MONEY MONEY & MORE MONEY!!

This is a small and very homey feeling community. Everyone is really nice and well taken care of. They do have a lot of activities that I see happening often my loved one just does not participate.

My father-in-law stayed at Ellen's Home until his passing. It was a wonderful experience for the whole family. He was taken very well care of. He loved the homemade food and activities with all the residents. He enjoyed being able to go in and out of the secured patio at any time he wanted. He was able to transition to Family Care, Title 19, when his funds ran out. He did not have to move out or even to another room. We are grateful to find such a wonderful place for him to live out the rest of his life in comfort, safety and show such love and kindness. I would highly recommend this home.

This place is horrible. Management is horrible. Residents get treated horrible. This place needs to be shut down. They only care about the money.

I researched all of the nursing homes and assisted living in my area when it was time to find a home for my mother. I was most impressed with Ellen's home and my mom has been there since last November. [Name removed] and all her workers are amazing! My mom is not easy to handle and they do it with patience and kindness on a daily basis. I am so grateful and highly recommend them!!

the management staff there is not respectful. All management cares about it money.They do not care for there the elderly. they can not do Alzheimer care. they are a nursing home not for Alzheimer care. to anyone thinking about putting your loved ones in there DON'T I REPEAT DON'T.

I wish I would've had the foresight to see that this facility was not the right fit for my dad. They claim to serve people with dementia but we feel that they did not have the skill set to properly care for someone with dementia. There are certain techniques which should have been employed but they did not seem to understand that. We feel that it takes a special person to care for the elderly and we did not feel that some staff Members had what it takes . The caring attitude needs to start from the top and work its way down. We are giving two stars for the attractiveness of the facility and the good food they served.

Nice facility and very nice people. Had a suite available for Mom, but the pricing was a little higher than I had hoped.

I had a good tour of this community. I toured it for my father, and his needs. The community looked nice, and clean. The staff was kind, and friendly to my family, and myself. Unfortunately this wasn't the right fit for my father, and his needs.

I think the place is great. The food that they serve is very good and they have some good activities such as exercise programs and crafts. The staff is very nice but I think they could be more encouraging on the activities. Also, my loved one is very alert, and I feel that they should have more activities that are for residents in the same position.

I was a little unhappy that the cost went up when dad moved into the community. The staff are really nice. Dad liked the food, however they do offer small portions. The community is really clean. They offer numerous daily activities that he enjoyed.

This was very nice community I toured. The facility looked very nice and well maintained. The staff was very pleasant during the tour. They do offer nice activities for the residents. They do have a waiting list, but other then that I would recommend it.

Ellen’s home is so warm caring and loving to their patients that I don’t even to worry about anything. My loved one just stayed in her bed, but now she’s up and active all the time. The food is awesome - it’s like restaurant quality food.

Decent care. Good food most of the time. Manager is competent and does respond to any issue asked about. B plus rating.