Elevate South Holland

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The food is pretty good from what I've seen from my loved one. My loved one always has more than enough portions to eat. Overall, I would recommend the community to others. The staff members that we dealt with initially after moving into the community left, and the new staff are pretty good so far.

We chose this community at the time because of the location as well as the value for the money. The room sizes here are very good, no complaints. There is a lot of turnover and shortage in staff with the CNAs and I found out depending on the requirements of your loved ones, it could be problematic. If your loved one is fairly independent, I would recommend. If they need additional care it is not ideal.

Management is horrible. There is never enough staff. Food is no longer good. Look else where if looking for a place for your loved one.

I think it is a good place. It is important to make sure they understand what you want and expect. The layout was excellent, the room size was good. They had limited outdoor space. Based on the staff I met, they were thoughtful and caring. I think a lot of things got overlooked while my dad was there because they did not understand his true care needs.

I feel your loved one would be safe here. The room size and layout of the community was very good. The food is just so so. There is outdoor space for residents to use. The staff that I met was very is friendy.

You need to look at the differences between Skilled Nursing and Assisted Living. Your loved one needs to be able to do some things on their own. The room sizes were good. The food was not good. They need to do better with cleanliness, mop the floors more, and update some of the furnishings that are getting very worn.

My dad was a resident at Holland Home (Elevate) for almost 5 years. The care he received was sub-standard; medications weren't given regularly, floor nurse refused to pick up prescriptions from the Walgreens across the street, medical exams were superficial and sporadic, and the food provided was dismal and unappetizing. He eventually passed from a lymphoma. We advised the floor nurse of "some lesions" on his leg and it took almost 3 months for them to get him to a doctor. This location was investigated a few years ago for deaths that were eventually ruled as homicides. [removed] If you truly love your Mom or Dad, you can do much better than this place.

Was very disappointed, initial interviews and visit show a model room. I felt like a bait and switch. They assigned her room 411. From the minute I stepped off the elevator I could see/smell the difference. The room was dirty, smelly, and had food left on the table. The bed was a platform with a black spread that was totally undesirable. I was so upset that they could consider putting someone in an inhabitable place such as this and had I had an alternative I would have left and considered another option. The COORDINATOR found another room and I came back to clean and provide my own comforter. I would never recommend any one to stay there and was very surprised that it was suggested by A Place for Mom.

During my visit I didn’t see many care takers. Just curious on how often they check on residents like my Mom who may not come out of her room unless assisted. But overall I liked this place.

I suggest you put it in writing any and everything you want and they need to know about your loved one and all should be well.