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A Place for Mom

Crystal Creek at Preston Hollow

11409 N Central Expressway, Dallas, TX 75243

(9 reviews)

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Summary of Crystal Creek at Preston Hollow in Dallas, Texas

At Crystal Creek at Preston Hollow, we provide a myriad of community features. Residents can participate in frequent off-site adventures and outings. Animals such as dogs and cats are permitted in resident rooms. Free high speed internet is offered to all our residents. Our location conveniently offers resident parking and guest parking. Our purpose-built community provides the benefit of specialized care; every facet of the community is designed to cater to the individual needs of its residents.

Dining Options

All meals are provided to occupants. Dining options are comprised of specialized dining programs available to meet the needs of residents.

On-Site Activities

Residents can exercise their physical and mental well-being with specially curated on-site activities. To ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director. Our communal space has a piano centerpiece for musically inclined residents and scheduled performances.

Outdoor Common Areas

Outdoor common areas are designed with accessibility, flow, and movement for resident mobility.

Indoor Common Areas

Indoor common areas are a nice, quiet place to enjoy the company of fellow residents or to just relax. Our community is secured to...

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Pricing at Crystal Creek at Preston Hollow

Room Type
Monthly Range* (USD)

$ See Pricing
1 Bedroom
$ See Pricing
2 Bedrooms
$ See Pricing
$ See Pricing

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews of Crystal Creek at Preston Hollow

3.7of 5

9 Reviews

Reviews gathered from across the web


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December 2020

Review originally written on A Place For Mom


We have had an issue getting ahold of the staff, the communication between the staff and is not good. The rooms are good, the food is good and they offer a good variety. I would not recommend this facility to others.

July 2020

Review originally written on A Place For Mom

My mom moved to Crystal Creek Assisted Living after being in Rehab, This has been a great transition for her. It has allowed her to have a little independence and still have assistance as needed for Medications and Meals. Thankful for the staff that has been very helpful in assisting us thru this transition.

March 2019

Review originally written on A Place For Mom

Can only speak for the rehab portion. Not impressed and would never recommend this place. Not even 24 hours after my grandmother was in the hospital, I visited her and she looked absolutely horrible. She was lethargic and week, could barely stay awake, and her skin was incredibly pale. The nurse refused to believe that she looked bad, and flat out argued with me. Now, my grandmother lives with me and I see on a daily basis. I am her primary caretaker, so I am pretty certain of when she looks ill. On top of that, I am also an ICU and ER nurse, so I definitely know when a patient is sick. He told me that she has looked that pale said she came in, which was not true. He was very dismissive, aggressive, and rude to me, eventually refusing to talk to me because "I am not on the facesheet.' I hit the call button because she had had a bowel movement, and I had managed to get her cleaned up and changed before anyone had even realize that the light was on. She had had to black stools throughout the day, which no one had bothered to alert the nurse to. She ended up being severely hypotensive and anemic with a blood count approaching critical levels. Clearly, the nurse in question who argued with me and said "we are trained to assess our patients" needs to hone his skills. She ended up with a severe diaper rash (which the nurse also argued with us about), and it took us staying on the staff to even get her bathed. She has been there one month and has really made very little progress as far as getting back to her previous level o functionality; her insurance is requiring her to be discharged because she somehow meets criteria for it - she can't even transfer to the bed or toilet safely and is unsteady on her feet. Makes me wonder what is in her medical record. So she is being discharged today, because she walked 150 ft once, and since she's walking soooooo well, they only arranged for her to have a wheelchair, no walker. The even knew she would have to get up stairs to get into the home. Zero effs are given as to how their patients/residents will function once they leave. Not sure how they earned high marks for their "skilled rehab," but coming from a healthcare professional, it is seriously lacking and should be avoided.


Senior Housing Types

Assisted living
Memory care

Health Care Services

Memory care
Diabetic care
Incontinence care
Medication management

Staffing & ancillary services

Hospice available on-site
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Meals & Dining

Meals provided
Anytime dining
Guest meals
International cuisine

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Ground floor units
Private patio, deck, or balcony

Community Amenities

On-site dining options

Private dining room

Transportation & parking

Resident parking available
Complimentary transportation
Property convenient to public transit
Uncovered parking


Dogs allowed
Cats allowed

Common areas

Outdoor common areas
Indoor common areas
Main street shops
Indoor atrium

Recreational areas

Arts and crafts center
Fitness center
Game room
Piano or organ


Grocery shopping and errands
Laundry service / drycleaning

Memory care services

Secured community
Designed specifically to accommodate memory loss
Enclosed courtyard
Indoor walking paths

Languages spoken


Primary language spoken by staff



Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Visiting rabbi
Frequently asked questions about Crystal Creek at Preston Hollow

Crystal Creek at Preston Hollow offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Crystal Creek at Preston Hollow has received an average review rating of 3.67 based on 3 reviews. See all reviews.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

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