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Memory Care
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Crystal Creek at Preston Hollow

11409 N Central Expressway, Dallas, TX 75243

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Phil D - Loved one of resident/client
5.0
Pleasant Place to Live

Our loved one has made the transition from independent living to assisted living well in this elegant, clean, friendly and safe environment. We could not be more pleased. Our loved one tells us all the time that she loves her new home. Than you, Crystal Creek.... Read more

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About the facility Crystal Creek at Preston Hollow

At Crystal Creek at Preston Hollow, residents receive continued care in a space that feels like home. This Dallas, Texas, community offers skilled nursing and rehabilitation, assisted living, and memory care services. This continuum of care helps ensure that residents can age in place and don’t have to move out of Crystal Creek at Preston Hollow once they settle in — ultimately, decreasing stress and anxiety. Residents receive assistance with a variety of needs, including activities of daily living, and community specialists are always available to provide ancillary services as needed.

At Crystal Creek at Preston Hollow, residents start their days in their spacious private apartments and join new and old friends for breakfast in the community dining room. Residents are then encouraged to take advantage of the many common areas that this community offers: Get moving in the fitness center, read a book in the library, play a game in the arts and crafts room, and more.

Residents are also encouraged to participate in on-campus activities and events. These planned activities are a great way to try something new, connect with other residents, pursue existing hobbies, and more. At this community, residents truly enjoy senior living in style, grace, and...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Crystal Creek at Preston Hollow is a community within CHG Senior Living, LLC properties. See all CHG Senior Living, LLC communities.

Pricing for Crystal Creek at Preston Hollow

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
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/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Crystal Creek at Preston Hollow

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Piano or Organ

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

Spanish
English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews

for Crystal Creek at Preston Hollow
3.1(20 reviews)
Write a Review

Cleanliness

3.5

Friendliness

3.3

Meals & Dining

2.7

Care Services

3.1

Activities

3.6

Staff

2.9

Value for Cost

3.3

Overall Experience
7
3
2
2
6
Date Submitted
4
8
11
Reviewer
0
17
1
0
Care Received
11
9
1-20 of 20 reviews
Sort by

1.0
Anonymous - Loved one of resident/client
Assisted Living
January 19, 2023
Verified Review
Review for Crystal Creek at Preston Hollow

The everyday caregivers were very nice but the administration were unhelpful, unsuportive and clearly cared about filling the rooms, but lacked the support once those rooms were filled.

Cleanliness

5

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

No data collected

Staff

3

Value for Cost

2

Response from Crystal Creek at Preston Hollow

January 26, 2023

Thank you for writing a review. At Crystal Creek at Preston Hollow, we strive to make a difference and deliver the best experience. Please get in touch with us at (214) 363-5100 to discuss this feedback.


5.0
Phil D - Loved one of resident/client
Assisted Living
October 2, 2022
Pleasant Place to Live

Our loved one has made the transition from independent living to assisted living well in this elegant, clean, friendly and safe environment. We could not be more pleased. Our loved one tells us all the time that she loves her new home. Than you, Crystal Creek.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Crystal Creek at Preston Hollow

October 10, 2022

Phil, thank you for sharing this insight with us! We're honored to make a difference at Crystal Creek.


3.0
P.T. - Toured community
Assisted Living
September 13, 2022
Verified Review
Tour of Crystal Creek

I toured Crystal Creek and they were having difficulty finding a place for my parents and that's why we didn't pick it. It was also older and I was looking for something a little prettier.

Response from Crystal Creek at Preston Hollow

September 21, 2022

P.T., thank you for taking the time to share this feedback with us.


1.0
Thecolokid - Loved one of resident/client
Assisted Living
August 6, 2022
Run, dont walk

Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.

Cleanliness

3

Friendliness

2

Meals & Dining

4

Care Services

1

Activities

1

Staff

1

Value for Cost

1


4.0
Mike - Loved one of resident/client
Assisted Living
May 23, 2022
Verified Review
We Are Grateful They Are There

I would recommend the community to others for their loved ones. They do a really good job in caring for the residents. The admissions manager is fabulous, and has been able to continue to follow up with my loved one and their care. There are three meals served daily. The community is able to accommodate the residents in where they eat, whether that be in the dining room or in their own room.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

5

Activities

5

Staff

4

Value for Cost

5

Response from Crystal Creek at Preston Hollow

May 26, 2022

Mike, thank you for taking the time to share your thoughts about our Dallas community! We are honored to read your praises and will be sure to share them with our team members. Have a great day!


4.0
Anonymous - Loved one of resident/client
Assisted Living
February 24, 2022
Verified Review
Would Recommend

I say a double 5! Most of the staff that comes in are perfect. Then we have a few other staff members that seem a little bothered. When I push the button, sometimes its a few minutes and sometimes that is over 10 minutes waiting for help.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4

Response from Crystal Creek at Preston Hollow

March 8, 2022

Thank you for taking the time to share your feedback for Crystal Creek at Preston Hollow! We will be sure to pass along your thoughts to our team.


2.0
Kelly C - Loved one of resident/client
Assisted Living
February 20, 2022
Disappointing Experience

My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

5

Staff

2

Value for Cost

No data collected

Response from Crystal Creek at Preston Hollow

February 25, 2022

Kelly, thank you for taking the time to write a review. At Crystal Creek at Preston Hollow, we strive to deliver quality care and experiences. Please reach out to us at (214) 363-5100 to discuss these concerns.


1.0
Jenice R - Loved one of resident/client
Assisted Living
February 18, 2022
Labor Shortage Issues

Loved one was recently at this facility for rehab. Our experience was really bad. Lack of attention bordered on neglect. Long wait times for assistance after ringing call button. Nursing staff great, but CNA’s uninterested in helping patients, made our loved one feel like an imposition. Sanitation was an issue too; CNA’s did not always change gloves between patient rooms and masks not always worn either. Beautiful facility with lovely patient activities, but definitely has staffing issues.

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

2

Activities

5

Staff

2

Value for Cost

No data collected

Response from Crystal Creek at Preston Hollow

February 25, 2022

Jenice, thank you for writing a review. At Crystal Creek at Preston Hollow, we strive to make a difference and deliver the best experience. Please reach out to us at (214) 363-5100 to discuss these concerns.


1.0
ZEB
Assisted Living
October 13, 2021
TERRIBLE HEALTHCARE

DO NOT USE THIS FACILITY

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Crystal Creek at Preston Hollow

October 21, 2021

Hi Zeb, thank you for sharing this with us. We value your opinion and would like the opportunity to discuss this experience. Please reach out to us at (214) 363-5100 at your earliest convenience.


1.0
Kevin S - Loved one of resident/client
Assisted Living
August 25, 2021
Mom passed away after falling here

Our mom passed away here after falling as workers tried to put her in a wheelchair. She was in the previous place for several years but needed more care. Not a good place obviously.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Crystal Creek at Preston Hollow

August 25, 2021

Kevin, thank you for taking the time to write a review. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
Jenny B - Loved one of resident/client
Assisted Living
June 25, 2021
Excellent care and service

We moved my mom to Crystal Creek into the assisted living about 4 months ago and we are so happy that we did! My mother loves the caregivers and has met so many friends (this was a problem at the last facility) because the activities team works to get the residents involved. She loves the food and has fun with all of the outings. For us the biggest plus was communication is no longer an issue. When we call, we get a prompt response from the Director. Something that seems impossible at other communities. We wished we would have moved her here first but so grateful that we found the best place.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Jenny, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. We're so glad that you found family with us!


3.0
anonymous - Loved one of resident/client
Memory Care
December 10, 2020
Verified Review
Caution

We have had an issue getting ahold of the staff, the communication between the staff and is not good. The rooms are good, the food is good and they offer a good variety. I would not recommend this facility to others.

Cleanliness

4

Friendliness

2

Care Services

1

Activities

3

Value for Cost

3

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for taking the time to write a review. At Crystal Creek at Preston Hollow, we are dedicated to providing the best care to residents while creating a comfortable environment. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
Joel - Loved one of resident/client
Memory Care
September 13, 2020
Friendship Opportunities

Two of my dear friends moved into the Assisted Living at Crystal Creek around the first of the year and have had nothing but rave reviews for the staff, the food and physical surroundings. They said one of their favorite things, is that it is a medium sized campus, and as such fosters a more intimate and quaint atmosphere that allows friendships to flourish.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Joel, thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


5.0
Samantha Jeter - Loved one of resident/client
Memory Care
September 10, 2020
Crystal Creek thank you

I was a little hesitant on the move for my grandmother with everything going on. Crystal Creek took the time to inform me of the visitation rules and policy for covid they are really on top of everything. She is happy and safe and is loving the food.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Samantha, thank you for sharing your thoughts with us! We are so glad to hear you are happy with your experience with Crystal Creek at Preston Hollow. Have a great day!


4.5
Olivia Blackwell - Loved one of resident/client
Memory Care
September 10, 2020
Mom and Dad pleased

I was really impressed with the time they took to answer all my questions. Mom and Dad are settled and very happy with the care and the food.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Olivia, thank you for leaving us a review! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


4.5
anonymous - Loved one of resident/client
Memory Care
July 10, 2020

My mom moved to Crystal Creek Assisted Living after being in Rehab, This has been a great transition for her. It has allowed her to have a little independence and still have assistance as needed for Medications and Meals. Thankful for the staff that has been very helpful in assisting us thru this transition.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for sharing your thoughts with us! We are honored to read your praise for Crystal Creek at Preston Hollow. Have a great day!


1.5
anonymous - Loved one of resident/client
Memory Care
January 27, 2020
Not impressed

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5

Response from Crystal Creek at Preston Hollow

August 25, 2021

Thank you for taking the time to share your thoughts. Please reach out to us at (214) 363-5100 so we can be of assistance.


5.0
Lauren - Loved one of resident/client
Memory Care
May 22, 2019
Relative with Alzheimer's

Crystal Creek has been a good experience for my grandmother, who is suffering from Alzheimer's. They have a memory care section that caters specifically to Alzheimer's. The activities and amenities are specialized for memory problems. Very positive experience so far. Thank you.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

5

Value for Cost

4


0.5
anonymous
Memory Care
March 13, 2019

Can only speak for the rehab portion. Not impressed and would never recommend this place. Not even 24 hours after my grandmother was in the hospital, I visited her and she looked absolutely horrible. She was lethargic and week, could barely stay awake, and her skin was incredibly pale. The nurse refused to believe that she looked bad, and flat out argued with me. Now, my grandmother lives with me and I see on a daily basis. I am her primary caretaker, so I am pretty certain of when she looks ill. On top of that, I am also an ICU and ER nurse, so I definitely know when a patient is sick. He told me that she has looked that pale said she came in, which was not true. He was very dismissive, aggressive, and rude to me, eventually refusing to talk to me because "I am not on the facesheet.' I hit the call button because she had had a bowel movement, and I had managed to get her cleaned up and changed before anyone had even realize that the light was on. She had had to black stools throughout the day, which no one had bothered to alert the nurse to. She ended up being severely hypotensive and anemic with a blood count approaching critical levels. Clearly, the nurse in question who argued with me and said "we are trained to assess our patients" needs to hone his skills. She ended up with a severe diaper rash (which the nurse also argued with us about), and it took us staying on the staff to even get her bathed. She has been there one month and has really made very little progress as far as getting back to her previous level o functionality; her insurance is requiring her to be discharged because she somehow meets criteria for it - she can't even transfer to the bed or toilet safely and is unsteady on her feet. Makes me wonder what is in her medical record. So she is being discharged today, because she walked 150 ft once, and since she's walking soooooo well, they only arranged for her to have a wheelchair, no walker. The even knew she would have to get up stairs to get into the home. Zero effs are given as to how their patients/residents will function once they leave. Not sure how they earned high marks for their "skilled rehab," but coming from a healthcare professional, it is seriously lacking and should be avoided.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


4.0
anonymous - Loved one of resident/client
Memory Care
September 25, 2017
Verified Review
Needed larger community

My loved one stayed in the rehab portion of the community for a brief stay. It was a very nice community that was very clean and well-kept. She had a very nice apartment on the third floor. It is a smaller community that offered activities and really touted their off-site activities for the residents. I felt that when we made the final decision for our loved ones we wanted to make sure they had plenty of staff available and that there was more supervision for their care needs.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Additional reviews gathered from Senior Advisor

Neighborhood around Crystal Creek at Preston Hollow

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Crystal Creek at Preston Hollow

Crystal Creek at Preston Hollow offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Crystal Creek at Preston Hollow has received an average review rating of 3.1 based on 20 reviews. See all reviews.

Call (214) 363-5100 to reach a resident at Crystal Creek at Preston Hollow.

To reach a resident at Crystal Creek at Preston Hollow call: (214) 363-5100



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.