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My mom is receiving excellent care and is making progress with gaining her ability to walk. Her heel sore is getting much better and both the nurse and pt are managing my mom's progress. She is getting care she could not have found in any rehab center and our family is grateful... Read more
Chester Street Residence is located in the thriving city of Royal Oak, Michigan. Chester Street Residence is located in a historic neighborhood — nestled among lovely parks, natural lakes, and vast farms. The convenient access to Detroit leads to dynamic recreational opportunities, such as high-end shopping, dining, museums, and more. The lovely city of Royal Oak itself offers excellent things to do, like fishing at Lake St. Clair, grabbing drinks at nearby breweries and vineyards, or shopping for fresh produce at the local farmers market.
The goal of this community is to help residents stay healthy and live independently for as long as possible. They offer personal care services and individualized care plans suited to each resident's needs. The professional and caring staff is available round-the-clock to help ensure optimal care and coordination. They also offer home-cooked meals, prepared with dietary needs and preferences in mind. There's a large dining room where residents can gather together, and room service is available for those who would like to eat in their rooms. Other services include medication management and assistance with activities of daily living.
Chester Street Residence currently offers private and semi-private units which residents can personalize as they see fit. Wi-Fi access...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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My mom is receiving excellent care and is making progress with gaining her ability to walk. Her heel sore is getting much better and both the nurse and pt are managing my mom's progress. She is getting care she could not have found in any rehab center and our family is grateful
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The place is clean the food as wonderful the staff is friendly and took very good care of my mom it was a wonderful experience
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I can give this 5 stars, people were kind, a very clean site, friendly people
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Great place
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Each time I have gone to visit a friend, the staff has been wonderful, the facility is super clean, and the food is excellent.
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My loved one was only at Chester Street Residence for a week before she passed, but we had a very good experience. The people there were very kind and very accommodating.
Our family had an in person tour and Chester Street seemed like a really nice community, but if you want to throw your money away, come here. The gentlemen we had the tour with seemed very dishonest and shady.
Response from Chester Street Residence
February 8, 2022I appreciate that the reviewer thought Chester Street appeared to be a nice community. However, I regret that he found me to appear dishonest or untrustworthy. I have been doing this, as the owner, for ten years and am proud of the reputations we have earned. We do things differently than most communities. Everything is included in a fixed price: private room with full bathroom, all meals and full care through the end of life. We guarantee no extra charges and no increase in cost. Possible the reviewer didn't feel that I was sincere and honest about our policy. We have maintained this policy since our first day in business. We have had residents stay as long as 8 years and have provided everything that we promise. Our many reviews and resident family comments represent our commitment to our policies and care. We want everyone who comes through out Community to have a positive experience. If interested, I would be happy to talk more and help them feel better about Chester Street, our policies, our commitments and our entire team.
Chester Street Residences would be 10 stars, because the care givers there are truly amazing. The cleanliness, their friendliness and willingness to tend to all the residents needs is just incredible, we are over the top pleased. Our loved one is so happy there which is the most important thing. They are absolutely capable of providing any and all different types of care for the residents no matter their level of care.
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Most of the care my loved one received was through hospice. So we didn't have much of an opportunity to interact with the residents. But the ones we did meet were very sweet. The facility was very clean. They were very good about that. But the food was horrible. And they just dropped the tray on the bedside table and walked away even though she couldn't even reach it or feed herself. I would suggest to anyone thinking about Chester Street, or any senior living facility, to read the fine print. There was a paragraph in the contract that said you must give 30 days notice to vacate. So when someone dies, you still have to give the 30 days notice and will be charged for the additional month, even if they're no longer living there. My loved one died alone because no one called me. It was a terrible situation. The director met me in her room the next morning to let me know how much I owed them. It's a bitter pill that I'm still trying to swallow. They also bad-mouthed the hospice care we brought in and pressured us to use the company that Chester Street recommended. So we had to deal with that transition as well during an already difficult time.
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Response from Chester Street Residence
September 23, 2021We are very sorry that the family didn’t feel better about their experience. We work hard to provide good loving care to all our residents. Hospice provides an aid twice per week and a nurse once per week. We provide care all day every day and try to make our residents comfortable and happy regardless of condition. We have had the same chef since we opened almost 10 years ago and most of our residents really enjoy the food and the dining experience. As the owner, I wish we could have had more interaction with the family to help solve any issues. It is very hard to know when the end of life will arrive. Our families are able to be in our community and visit their loved ones 24 hours a day every day. Our mission is to do EVERYTHING POSSIBLE, ALL DAY, EVERY DAY to help our residents and their family have the best experience possible.
When touring this facility we felt that this was very overpriced for what we expected. The memory care unit was not what we expected and the residents were roaming around on their own. I did not see the one on one care that I needed for my loved one.
Response from Chester Street Residence
September 10, 2021It is sometimes difficult to convey how much love and caring is involved in taking care of our residents and helping them feel at home in our Community. Residents moving around the community, in a safe environment, and feeling comfortable throughout the day is very important. As indicated in our mission, we try to do EVERYTHING POSSIBLE, ALL DAY, EVERY DAY to make the lives of our Residents and nice as possible. A short tour is not always the easiest way to convey this to potential family members. If there is anything further we can do to help you understand our care and community environment, we are always available to discuss those issues. Thank you for coming by our Community.
This facility was nice but it seemed small and there was not a lot offered. Could only look at the model room when I toured and I wanted to see more like the dining and activity rooms
Response from Chester Street Residence
September 1, 2021We appreciate your feedback about your tour. I am not sure when your tour occurred. We have gone from limited to tours to doing full Community tours as we have navigated the pandemic. Currently, fully vaccinated people can tour our entire Community including the model, specific rooms, the dining room, the upstairs lounge, the cafe, the beauty salon, physical therapy room and outdoor patio. Again, we appreciate your comments and please know we are doing full Community tours for fully vaccinated people.
Our family has an in person tour and the community seemed really nice, but unfortunately our care insurance would not be accepted at the community because they were not licensed.
Response from Chester Street Residence
August 16, 2021Hello, Thank you for sharing your feedback. We are a License Exempt community from the State of Michigan. We have had all forms of Life Insurance excepted based on our status with the State.
Our loved one was only there for a short time but we had a nice experience. We really liked [name removed] the owner. He bent over backwards for anything our family needed. He was very hands on, hard working and very helpful. He always made sure we were happy and comfortable.
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Response from Chester Street Residence
August 16, 2021Thank you for sharing your feedback. We understand this is not always easy for the family members so we work hard to make the transition and stay at our Community as easy and nice as possible.
Chester Street community is always very clean, the friendliness of the staff team and their care services are excellent. They have done their best with the activities given the circumstances. When it comes to the value for cost it is very good and one of the best that we have seen.
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Response from Chester Street Residence
August 16, 2021Thank you so much for your feedback. It is greatly appreciated!
We chose Chester Street Residence because it seemed more like a family operation which I liked and got a much better vibe. It is a smaller facility and seemed to be a lot more care when I was talking to them. The grounds were very nice and well kept and the location was great. She did not participate in the activities but I got emails with the activities calendar and I know they were available and they communicated them well. They communicated well about everything and they put me at ease. I would absolutely recommend to others looking.
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Response from Chester Street Residence
August 16, 2021Thank you so much for your feedback! Everyone who works here takes great pride in making it a family type atmosphere where everyone is on a first name basis. We greatly appreciate your feedback!
Just a note to say how much my family loves Chester Street. The care that her loving caregivers give my mom is beyond anything we could have hoped for at this stage of her life. [name removed] and his son, [name removed], are simply tremendous and admired and appreciated by the staff. Chester St. Residence is truly a hidden gem for caring for older people with compassion.
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Response from Chester Street Residence
August 16, 2021Thank you so much for your feedback! It is our joy and privilege to take care of our Residents and make this chapter of their lives enjoyable!
Our dear friend moved into Chester Street when she could no longer live at home. As an older couple, we were not able to visit as often as we liked. When we did visit, it was a very comfortable and nice place. The staff knew us by name and made us feel welcome when visiting. The best part was our friend was happy in her new home. You could tell she was able to make new friends with the other residents and the aides who took care of her. We always enjoyed our visits with her and felt good she was well care for there.
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It is a top notch place. They have great ownership. People that work there are great. The community is clean and well managed. Excellent place over all. The staff is excellent. They have a nice patio area. The food is good. No complaints.
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I highly highly recommend this facility. My Dad has bad dementia and moved in when he could no longer care for himself in his senior apartment. All the staff from the maintenance worker, aides, nurses, cook, director and owners bend over backwards to make your loved one feel well cared for, mentally stimulated and happy. The Director [name removed] is the most kindest, knowledgeable and helpful Director/person I have ever met. The residence is a small 50 room place that was renovated before opening 8 years ago. Because it is small all the workers including the owners get to know all the residents. Most of the staff have been there from the beginning so the care is very consistent. Sadly on [date removed] my Dad passed away of non Covid illness. Chesterfield was very quick to stop unessential visitation the minute MI had their first Covid case so I had not seen my Dad in person for his last 3 weeks of life but I know that if I couldn’t be there he was in the best place he could be.
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We recently needed to find alternative living for our mother whose dementia had impacted her independence. Chester Street Residence (CSR) is a wonderful facility. It is clean, does not have the typical assisted facility smell, feels open and is not overly ornate, but comfortable. Our mother's apartment is a perfect size for her and doesn't feel confining. Before writing this review, I read the 3 negative reviews and provided, and while one was a circumstantial situation, the other two presented situations we have not seen. Our experience has been as good as this sort of situation can be. The move in was easy. Whenever we have had a question or concern, we get good follow-up. We've had a few very minor glitches along the way and it's not a perfect world, but for anyone in this situation, I would strongly recommend Chester Street Residence. They offer a new family to help your family deal with the unexpected changes life throws at you. The staff is exceptional. Even when we randomly turned up for tours, they were open, informative and very friendly. Since our mom has lived there, they've continued to be kind, efficient, friendly and adaptable to our mom's needs and quirks. They will relate stories when we come in and she speaks very fondly of them. Turnover is minimal which indicates that CSR is taking care of their staff so their staff can take care of the residents. Our mother did not want this move from her home and expressed that to us. Recently, her comment was that, if she had to live someplace other than her home, this was about as nice as it could be. It is a gift for us to know she is loved and cared for and safe. We feel fortunate to be part of the Chester Street Residence family.
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See what the neighborhood has to offer and what’s nearby:
Chester Street Residence offers Studio. Learn more.
Chester Street Residence has received an average review rating of 4.5 based on 51 reviews. See all reviews.
Call (248) 439-6800 to reach a resident at Chester Street Residence.
To reach a resident at Chester Street Residence call: (248) 439-6800
4.0
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.