Chapman Manor

Our 80 year old veteran was a resident at American House. Grace Manor at Morton Lake group purchased American House and took over on [date removed]. Three short days later (on Memorial Day) our 80 year Old veteran fell in their lobby and shattered his hip. He is now bedridden. THREE DAYS! That's it! THREE DAYS under management that is non-existent. If you put a family member here be sure of what you're getting yourself into. This went from a great place for residents to a non monitored, short staffed, non-caring facility. Asked for the video of the fall so the VA could review the side and force in which out Veteran fell and was told by the Director that is the VA wants to see the video "they can get a warrant". What are they hiding from?

Good overall environment at American House Lutz. You do have to be an advocate for your loved one - be involved. But most personnel are kind and patient.

I would have to be honest and say it was not the best facility for my mother's need. Some of the staff workers there made you feel welcome and others not so much. I would get numerous calls about incidents that happened or me and relatives would have to come there to help the staff. Which was an inconvenience for the price you have to pay each month, including the community fee. Overall my mother did not feel in her mind that she was safe there. The food there was not the greatest either. It seemed to be the same thing every day/week. Overall, even though they said they handled dementia and memory care issues, you had to be at a certain level/later stage of dementia, more immobile. They were not trained to handle someone in the beginning stages, so it felt like a lot time and energy waisted since I was not properly informed from the beginning.

I wouldn't recommend you tour or place your loved ones here. My loved ones were here and their move in was horrible. One of my loved ones was there for less than a week. The Executive Director is mostly unresponsive to any form of communication. I'm still waiting for a response to some follow up questions I had and I have waited for more than three business days for a response. This is unacceptable in my opinion. I ended up taking my loved ones out of the community for their safety.

It's a very clean community. There is interaction with, the people at the main desk and the director, but there is no interaction with the staff on the main floor. The lunch and dinner is terrible but breakfast is good. My loved one needs to be, included in more activies that are appropriate for them. We picked this community because, it was better than other places that we visited. We also liked, the cleanliness, and they had onsite nurses in the building. The facility itself was really nice.

Overall we have been pleased with the care at American House. Our only complaint is lack of communication from administration and nursing regarding falls and plan of care.

It's a small, family-oriented community where it's easy for the residents to get to know each other. We picked them based on cost. The size of the room is average. The activities are a bit outdated and could stand to be updated. The facility is not new, but they are making improvements.

Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.

Some of the staff are patient and kind. Some are not. The care they provided to my loved one was just okay. The facility itself is nice.

My mom has been a resident for over a year. Overall, I am satisfied with the care. I believe the facility could do a better job of assessing the residents. The facility is NOT a skilled nursing home. It does not have that "nursing home" feel. For the most part, it is clean, the food is good, and the staff is friendly. Honestly, you cannot beat the price for a single room. My only complaint is the staff turn over (I assume most facilities are experiencing this issue).

It's a nice place. They're well organized. They have fast response times. They're very friendly. My loved one has no complaints about the food. They have a private chef and everything. Overall they provide good care.

We chose American House Lutz because they had a memory care unit for my mom and some others we looked into did not offer that. They do have private and shared rooms. The staff were very informative, friendly, and made it an easy decision for us. I would recommend to others looking.

The staff have been very nice and friendly with my loved one. However, I would recommend to look somewhere else. I would not recommend this place. My family and my loved one are not getting the services that were stated at the beginning.