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Chapman Manor

414 Chapman Rd E, Lutz, FL 33549
8.5
Review Score
55 reviews

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Anonymous - Loved one of resident/client
5.0
Would Recommend

Good overall environment at American House Lutz. You do have to be an advocate for your loved one - be involved. But most personnel are kind and patient.... Read more

Read all reviews

About the facility Chapman Manor

Situated on five acres surrounded by shade trees, fishing ponds, and native wildlife, American House Lutz in Lutz, Florida, is a vibrant community designed to help seniors enjoy an active lifestyle and experience a healthy well-being. The community offers assisted living and memory care accommodations in an attentive environment.

Every day, residents can participate in various events and activities, ranging from tai chi and exercise classes, to discussions about current events, to social hours. American House Lutz also offers a variety of convenient amenities, including three event centers, a salon and barbershop, a library, and relaxing outdoor spaces. Residents can dine al fresco on the large patio, which provides a beautiful view of the gardens and walking paths.

American House Lutz has a new memory care neighborhood for seniors with Alzheimer’s and other forms of dementia. This thoughtfully designed space offers highly personalized care provided by specially trained staff, and includes open-concept living, specialized dining and event areas, and secure indoor and outdoor spaces.

State Classification

American House Lutz is an assisted living facility, which in the state of Florida is a facility that provides supervision of the activities of daily living, medications, and other similar services to residents in a homelike environment....

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Chapman Manor is a community within Mainstay Healthcare Management properties. See all Mainstay Healthcare Management communities.

Pricing for Chapman Manor

Total monthly costs depend on room type, select services, and the level of care needed.

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Chapman Manor

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Amenities at Chapman Manor

Health Care Services

Memory Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Guest Meals
International Cuisine
Meals Provided
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Air Conditioned
Cable or Satellite TV

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 21-30lbs
Dogs Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Barber Shop

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Catholic Services
Other Religious Services
Art Classes

Reviews
for Chapman Manor

Write a Review
8.5
Review Score
55 reviews

Review Score

55 reviews
8.5

Out of 10


5 star

44%

4 star

35%

3 star

15%

2 star

0%

1 star

8%

A Place for Mom has scored Chapman Manor with 8.5 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Chapman Manor has 55 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.3

Friendliness

4.2

Meals & Dining

3.7

Care Services

4.0

Activities

4.1

Staff

3.8

Value for Cost

4.0

Overall Experience
24
19
8
0
4
Date Submitted
3
7
20
Reviewer
0
40
15
0
Care Received
19
36
1-20 of 55 reviews
Sort by

1.0
Veterans Advocate - Caregiver - Loved one of resident/client
Assisted Living
June 6, 2023
Three days is all it took for my family member to break a Hip!

Our 80 year old veteran was a resident at American House. Grace Manor at Morton Lake group purchased American House and took over on [date removed]. Three short days later (on Memorial Day) our 80 year Old veteran fell in their lobby and shattered his hip. He is now bedridden. THREE DAYS! That's it! THREE DAYS under management that is non-existent. If you put a family member here be sure of what you're getting yourself into. This went from a great place for residents to a non monitored, short staffed, non-caring facility. Asked for the video of the fall so the VA could review the side and force in which out Veteran fell and was told by the Director that is the VA wants to see the video "they can get a warrant". What are they hiding from?

Cleanliness

3

Friendliness

1

Meals & Dining

2

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
Anonymous - Loved one of resident/client
Memory Care
April 12, 2023
Verified Review
Would Recommend

Good overall environment at American House Lutz. You do have to be an advocate for your loved one - be involved. But most personnel are kind and patient.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

3

Response from Chapman Manor

April 12, 2023

Thank you for your 5-star review of our community! We appreciate your feedback!


3.0
Anonymous - Loved one of resident/client
Assisted Living
April 6, 2023
Verified Review
Review for American House Lutz

I would have to be honest and say it was not the best facility for my mother's need. Some of the staff workers there made you feel welcome and others not so much. I would get numerous calls about incidents that happened or me and relatives would have to come there to help the staff. Which was an inconvenience for the price you have to pay each month, including the community fee. Overall my mother did not feel in her mind that she was safe there. The food there was not the greatest either. It seemed to be the same thing every day/week. Overall, even though they said they handled dementia and memory care issues, you had to be at a certain level/later stage of dementia, more immobile. They were not trained to handle someone in the beginning stages, so it felt like a lot time and energy waisted since I was not properly informed from the beginning.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

3

Value for Cost

3

Response from Chapman Manor

April 7, 2023

Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Sean, at sdimas@americanhouse.com to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.


5.0
Tim P - Loved one of resident/client
Assisted Living
February 17, 2023
Verified Review
amazing staff, peace of mind, highly recommend

The location is perfect and beautiful. The staff is caring and friendly. Everything is available in house for specialized care such as podiatry, dermatology etc. The entire staff does an outstanding job!!!

Response from Chapman Manor

February 17, 2023

Tim, thank you for your 5-star review of our community! We appreciate your feedback!


1.0
Anonymous - Loved one of resident/client
Assisted Living
November 17, 2022
Verified Review
If You Love Your Loved Ones Don't Send Them Here

I wouldn't recommend you tour or place your loved ones here. My loved ones were here and their move in was horrible. One of my loved ones was there for less than a week. The Executive Director is mostly unresponsive to any form of communication. I'm still waiting for a response to some follow up questions I had and I have waited for more than three business days for a response. This is unacceptable in my opinion. I ended up taking my loved ones out of the community for their safety.

Cleanliness

4

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

2

Staff

3

Value for Cost

2

Response from Chapman Manor

February 10, 2023

Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Sean, at sdimas@americanhouse.com to discuss any concerns you may have. We value your feedback and look forward to hearing from you.


5.0
Anonymous - Loved one of resident/client
Assisted Living
November 2, 2022
Verified Review
Clean Community

It's a very clean community. There is interaction with, the people at the main desk and the director, but there is no interaction with the staff on the main floor. The lunch and dinner is terrible but breakfast is good. My loved one needs to be, included in more activies that are appropriate for them. We picked this community because, it was better than other places that we visited. We also liked, the cleanliness, and they had onsite nurses in the building. The facility itself was really nice.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3

Staff

3

Value for Cost

5

Response from Chapman Manor

February 10, 2023

Thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.


4.0
Marcie - Loved one of resident/client
Assisted Living
October 31, 2022
Verified Review

Overall we have been pleased with the care at American House. Our only complaint is lack of communication from administration and nursing regarding falls and plan of care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

4

Staff

4

Value for Cost

4

Response from Chapman Manor

February 10, 2023

Marcie, thanks so much for your feedback! We appreciate you being open and honest with us.


4.0
TS - Loved one of resident/client
Assisted Living
September 6, 2022
Verified Review
Our Personal Experience

It's a small, family-oriented community where it's easy for the residents to get to know each other. We picked them based on cost. The size of the room is average. The activities are a bit outdated and could stand to be updated. The facility is not new, but they are making improvements.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

4

Staff

4

Value for Cost

4

Response from Chapman Manor

September 7, 2022

TS, thanks so much for your feedback. We appreciate you being open and honest with us.


4.0
Teri D - Loved one of resident/client
Assisted Living
August 12, 2022
Verified Review
fantastic caring staff

Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in

Cleanliness

4.5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

3

Staff

5

Value for Cost

4

Response from Chapman Manor

August 16, 2022

Teri, thanks so much for your feedback. We appreciate you being open and honest with us.


4.0
J E O - Loved one of resident/client
Assisted Living
July 6, 2022
Verified Review
Overall A Great Experience

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Chapman Manor

July 7, 2022

Thanks so much for your feedback. We appreciate you being open and honest with us.


3.0
Tiffany V - Toured community
Assisted Living
June 8, 2022
Verified Review
tour review

Response from Chapman Manor

June 27, 2022

Tiffany, thank you for taking the time to visit our community!


3.0
Chris - Loved one of resident/client
Assisted Living
March 24, 2022
Verified Review
General

Some of the staff are patient and kind. Some are not. The care they provided to my loved one was just okay. The facility itself is nice.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

4

Staff

4

Value for Cost

3

Response from Chapman Manor

March 28, 2022

Chris, thanks so much for your feedback. We appreciate you being open and honest with us. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. It sounds like your experience could have been better. Feel free to reach out to our Vice President of Operations, [name removed], at 248-203-1800 to discuss any concerns you may have. We value your feedback and look forward to hearing from you.


5.0
Anonymous - Toured community
Memory Care
March 9, 2022
Verified Review
tour of American House

I toured American House and had a good first impression. [community name removed] had an additional license - extended congregate care - which allowed them to provide more services for residents. I chose another community because it was located closer to me and had more to offer.

Response from Chapman Manor

March 14, 2022

Thank you for taking the time to visit our community! We appreciate your feedback.


3.5
anonymous - Toured community
Memory Care
March 9, 2022
Verified Review
Tour of American House

The memory care unit is upstairs so residents could not mingle with others. We think it is important for them to be able to talk to others to help slow down the disease. There is also only a little balcony, there is no where for residents to get outside and walk around. We just did not feel like there was much interaction and it was not a robust environment for the mental stimulation we were looking for for our loved one. What we did like about the facility was it did not feel institutional. The rooms are private and feel more like apartment-style living.

Response from Chapman Manor

March 14, 2022

Thank you for taking the time to visit our community! We appreciate you being open and honest with us.


4.0
anonymous - Toured community
Assisted Living
February 3, 2022
Verified Review
Community Tour

Our tour at American House Lutz was fine. The people seemed very kind. Cleanliness was not as great as the palace we chose, and the location was not as convenient for our family.

Response from Chapman Manor

March 3, 2022

Thank you for taking the time to visit our community! We appreciate your feedback.


5.0
Annette s - Loved one of resident/client
Assisted Living
December 28, 2021
So Far, So Good

My mom has been a resident for over a year. Overall, I am satisfied with the care. I believe the facility could do a better job of assessing the residents. The facility is NOT a skilled nursing home. It does not have that "nursing home" feel. For the most part, it is clean, the food is good, and the staff is friendly. Honestly, you cannot beat the price for a single room. My only complaint is the staff turn over (I assume most facilities are experiencing this issue).

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

4

Value for Cost

5

Response from Chapman Manor

January 31, 2022

Annette, thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.


5.0
anonymous - Toured community
Memory Care
December 2, 2021
Verified Review
Our Tour Experience

Our tour at American House Lutz was very nice. Everything was clean. Everybody was nice. It just wasn't a good fit for our loved one since he was not ready for that level of care yet.

Response from Chapman Manor

December 3, 2021

Thank you for taking the time to visit our community and for your positive feedback!


5.0
Joseph - Loved one of resident/client
Assisted Living
October 14, 2021
Verified Review
Safe, friendly, secure place for loved ones.

It's a nice place. They're well organized. They have fast response times. They're very friendly. My loved one has no complaints about the food. They have a private chef and everything. Overall they provide good care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Chapman Manor

October 18, 2021

Joseph, thank you for the 5-star review of our community! We are happy to hear about your experience at American House.


4.0
anonymous - Loved one of resident/client
Memory Care
October 8, 2021
Verified Review
A positive experience

We chose American House Lutz because they had a memory care unit for my mom and some others we looked into did not offer that. They do have private and shared rooms. The staff were very informative, friendly, and made it an easy decision for us. I would recommend to others looking.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5

Response from Chapman Manor

October 11, 2021

Thank you for the 4-star review of our community! We are happy to hear about your experience at American House.


3.0
anonymous - Loved one of resident/client
Assisted Living
September 29, 2021
Verified Review
Not the best place to go

The staff have been very nice and friendly with my loved one. However, I would recommend to look somewhere else. I would not recommend this place. My family and my loved one are not getting the services that were stated at the beginning.

Cleanliness

4.5

Friendliness

3

Meals & Dining

1

Care Services

2

Activities

2

Staff

4

Value for Cost

3

Response from Chapman Manor

September 30, 2021

Thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Sean, at 248-203-1800 to discuss any concerns you may have. We value your feedback and look forward to hearing from you.


Viewing 1-20 out of 55 reviews

Neighborhood around Chapman Manor

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Frequently Asked Questions about Chapman Manor

Chapman Manor offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored Chapman Manor 8.5 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (813) 909-9679 to reach a resident at Chapman Manor.

To reach a resident at Chapman Manor call: (813) 909-9679



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.